Communication skill is one of the most important skills one needs to develop to achieve success both in one's personal as well as professional life. And this is even more so nowadays with competition at every level.

2.  It is one of the most important skills in
today's competitive environment
 It enhances team work
 Decision making
 Problem solving

3. It is sending or receiving of ideas, opinions,
views etc
From one person to another or more than
one person
It must be understood in the same way by
the receiver as intended by the sender
It is a two way traffic
It is a dialogue

4. Effective
Communication
Productive
Relationships
&
Better work
out-put

5. SENDER
MESSAGE MEDIUM
RECEIVER
FEEDBACK

6. To get information
To share information
To motivate
To praise
To give advice
To sell
To greet

7. Communication must fit the following points: -
A.B.C. K.I.S.S. Delivering
information
Accuracy
Brevity
Clarity
Keep
It
Short
Simple
Introduction
Main body of
content
Summary

8. Premature evaluation
Inattentiveness
Assumption
Poor Listening skills
Fixed ideas
Preconceptions

9. Listen, don’t resist
Keep calm
Project receptive body language
Ask questions to clarify
Don’t take feedback personally

10. Verbal/Oral Communication
Non – verbal Communication
Written Communication

11. The message must be suited to the
audience
Always use simple language
Focus on one topic at a time
Always try to project a positive and
confident image

12.  Aggressive – loud voice, pointing fingers,
bossy, domineering, over-confident…
 Assertive – calm, confident, even voice,
uses open palm gesture…
 Passive – lacks confidence, avoids eye
contact, weak voice…

13. Words 7%
Body Tone of Voice
Language 38%
55%

15.  It shows you are friendly
 It shows that you are approachable
 It shows you are confident

17. It shows you are confident
That you are reliable
Honest
Sociable

19. Dress according to the occasion
Take care of personal hygiene

21. Try and maintain an erect posture,
head held high & shoulders spread
Shows you are confident and in
control

22. Advantages & Disadvantages

23. Means communication through mouth/words
Individuals conversing with each other –
maybe direct or telephone
It is used when communication is temporary
When direct interaction is required
Face to face communication - builds
rapport(relationships)

24. High level of understanding is achieved
It is flexible – changes can be made
through discussion
Feedback is immediate
It is time saving
Also saves on money & efforts
Best suited for problem solving

25. Not suited for business communication, as it is
informal & not organized
It is less authentic
It is not easy to maintain – so not very reliable
Maybe misunderstood as it is not complete &
lacks essentials
It requires a lot of attention from the audience

26. Means of communication through the use
of written words & sentences
It is a significant activity today
It is formal and reliable
It is an accepted form of communication
in the business world

27. Formal means of communicating for
giving rules, guidelines etc
It is a permanent means of
communication
Useful for keeping records
It is precise & to the point
Provides records & references

28. Cost factor is very high
Does not help in clarifying doubts
Feedback is not immediate
Requires a lot of skill & competence in
language and vocabulary use

29. To improve our verbal and written
communication the following should be
kept in mind: -

30. Completeness: - should have all facts
according to the need of the audience
Conciseness: - should be to the point –
highlighting the main point
Consideration: - should always consider the
self-respect & emotions of the audience
Clarity: - the main goal/point should be
highlighted

31. Concreteness: - message should have all
specific facts & figures
Courtesy: - the sender of the message should
be sincere, polite & show respect to the
audience
Correctness: - there should be no
grammatical mistakes.

32. READ
WRITE
LISTEN
SPEAK

33. We have looked at –
 The meaning of communication
 The importance of communication
 The communication Process
 The Different types of communications
 How to improve our communication

34. Thank You…!