Evaluation of a communication program within a workplace.

1. Communication Evaluation
Clemson Sports Medicine Department
Abby Schreiter

2. Forms of Evaluation
• Online survey
• Informal question/answer session
• Who?
– Entry level employees

3. Focus of Evaluation
• Does a communication hierarchy exist in your workplace?
• Do you feel that you understand the communication hierarchy at your
workplace?
• Were you taught the proper chain of command and communication in your
work place?
• Do you feel comfortable going outside the communication hierarchy if their
is a problem in your work place?
• Do you know proper communication practice during emergency situations?
• Do you know the proper communication practice during a inclement
weather situation?
• Do you know the proper communication practice during a typical office
work day?
• Do you have frustrations about the daily communication in your work
place?
• Do you feel comfortable approaching your supervisor about
communications problems at work?
• Is constructive criticism communicated in a positive manor in your
workplace?

4. Results and Conclusions
• Communication hierarchy exists, but is not
effective.
• Lack of knowledge of proper chain of
command in various work settings
• Frustrations with communication not being
consistent.
• ROOM for IMPROVEMENT!!

5. Ideas for Improvement
• Web like communication system
• Better communication orientation program
• Explanation for different work situations
• Identify proper means of communication

6. Communication
Workshop
Abby Schreiter
Clemson Sports Medicine Department

7. Need for Effective Communication
• Communication is always a topic at staff
meetings
• Discussed ideas/ways to improve with fellow
staff members
• Discussed importance of communication
during emergency

8. Current Communication Attitudes
1. Do you know communication hierarchy in your workplace?
2. Has proper chain of command and communication channels been
discussed formally? If yes, provide examples.
3. Do you know proper communication practice in various situations in
your workplace? (Clarify situations – inclement weather, medical
emergency, office work problems, etc)
4. What frustrations do you have with daily communication in your
workplace?
5. What are ways to improve communication in your workplace?
6. Do you feel comfortable approaching supervisors about communication
strategy and ways to improve it?

9. What are we currently using? University Board of Trustees
University President
• Word of mouth
Athletic Director
explanation
• Inadequate flow chart Senior Associate
Athletic Director
Head Athletic Trainer/
Director of Sports
Medicine
Team Physician
Assist. Athletic Trainer Assistant Athletic Trainer Men’s Assistant Athletic Assistant Athletic Trainer Assistant Athletic Trainer Assistant Athletic Trainer
Soccer TrainerAssistant Baseball/Swimming and
Women’s Basketball Women’s Soccer and Rowing Men’s Basketball
Football Diving
Insurance Coordinator
Graduate Assistant Student Athletic Trainers
Trainers

10. Forms of Communication
• Phone
– Office
– Home
– Cell
• Email
– After hours contact
• Text Messaging
– Between immediate staff, athletes, coaches
• Formal Meetings/Conferences
– Administration, beginning of the year

11. New and
Improved
Communication!!

12. Student
Graduate Support Staff
Student Athletic
Assistant Athletic
Trainer
Coach
Trainer
Athlete
Staff
Insurance
Team
Supervisor
Coordinator
Physician
Director
Referral
Sports Medicine Physicians/
Specialists
Senior Associate
Athletic Director
Senior Associate
Athletic Director
Daily
Athletic Director
Communication
University
Chart
President
University Board of Trustees

13. Athlete
Assistant Athletic Graduate Assistant
Coach
Director Athletic Trainer
Staff Team
911
Supervisor Physician
Student’s Support
Staff
Hospital Staff
Director Sports Athlete’s Parents
Medicine
Senior Associate
Athletic Director
Head Athletic
Director
Athlete’s Parents **
Emergency
Communication
University ** Athletic Director calls parents incase of
President death.

14. Emergency Weather
Communication Flowchart Weather Data
System
Campus
Staff Athletic
Emergency
Trainer
System
Graduate Alert
Assistant Email/Text
Adminstration Support Staff* Alert Sirens
Athletic Trainer System
Coach Community Community
*denotes that these people are only
Athlete
contacted if necessary.

15. Communication Scenarios
1. Athlete is feeling sick with
a headache, and stomach
bug.
2. Athlete falls and collapses
outside athletic venue.
3. Dark clouds are in the sky.
4. Schedule change and
vacation time.

16. Questions?
Comments?
Concerns?