SlideShare a Scribd company logo
by CommuniAction
RECEIVER’S RESPONSE
for ActiveLanguages
SENDER RECEIVERMESSAGE
COMMUNICATION PROCESS
Language courses for private and
companies
Interpreting services
Translation services
Language formation
Services linked with the internalization
THE SENDER
Message for Individuals
Language as a mean in order to understand
different cultures
Message for Companies
Language can guide your company in an
international environment and increase your
performance
MESSAGE
NONPERSONAL COMMUNICATION
CHANNELS (MASS MEDIA)
PERSONAL COMMUNICATION CHANNELS:
-  Website
-  Facebook
-  Flyers
CHANNELS
Private
-  Target is not clear Companies
Companies
- Background, not easy to
understand
- Distorted message
RECEIVER
•HIGH INVOLVEMENT in the purchase process
•LOW BRAND AND PRODUCT DIFFERENTIATION
•POSTPURCHASE DISSONANCE
•Communication should be aimed at DISSONANCE
REDUCTION
•SELECTIVE LEARNING
LEARNING MODEL
DO
FEEL
LEARN
ATTENTION INTEREST DESIRE ACTION
Response process: AIDA MODEL
INTEREST
→ Not properly
focalized
ATTENTION
→ The darkness of the
image is not consistent
with the overall layout
DESIRE
→ The menu
gives the idea of
a fragmentary
offer
ACTION
→ There’s not a clear
invitation to taking
action
Off topic posts brings
the receiver’s attention
away from the real
i n t e n t i o n o f t h e
company
The layout of the Facebook
Page is personal and not for
business.
Thank You Guys :)
Hoping you’ve got the message...

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