The document discusses communication management. It begins by introducing the group members working on the topic. It then defines communication management and explains that project managers spend most of their time communicating. It outlines different communication models and processes. It discusses the importance of communication management and types of communication including verbal, non-verbal, written, visual and cultural differences. It also covers miscommunication, tools/techniques and a case study on the Hyatt Regency hotel collapse caused by miscommunication during construction.
This document discusses technical communication and its importance in a globalized world. It covers several key points:
1. Technical communication must reflect global diversity to connect with international readers from different cultures.
2. Technical communication skills are important for most careers as professionals are often evaluated on their communication abilities.
3. Technical communication can take both written and oral forms, including memos, reports, presentations, and more. Its main purposes are to inform, instruct, and persuade audiences.
Communication is essential for any organization to function properly and achieve its objectives. There are different types of communication including downward, upward, and lateral. Barriers like semantic issues, psychological factors, status relationships, and attitudes can interfere with effective communication. To communicate effectively, organizations should develop clear channels, interpersonal relationships, specify topics, promote participation, understand receivers, incorporate feedback, select proper channels and timing, reduce noise, and limit information overload.
This document discusses business communication and its key aspects. Business communication includes all communication that occurs in business contexts and has evolved from business correspondence to a broad discipline. It involves managerial communication between managers and subordinates, organizational communication through formal and informal networks, and other areas like sales communication, report writing, and international communication considering cultural differences. Effective communication is important for sharing information, achieving objectives through clear understanding, and ensuring smooth workflow at all levels of an organization.
This course is an outstanding platform for students and experts to experience the key elements of communication and to foster their career in business communication.
These Slides covers the whole communication process including:
*Communication Process
*Components of Communication Process
*Importance of Communication Process
*Types of Communication Process
*Barriers in communication process
*Principles of Effective communication
*7 C's of Communication
This document discusses technical communication and its importance in a globalized world. It covers several key points:
1. Technical communication must reflect global diversity to connect with international readers from different cultures.
2. Technical communication skills are important for most careers as professionals are often evaluated on their communication abilities.
3. Technical communication can take both written and oral forms, including memos, reports, presentations, and more. Its main purposes are to inform, instruct, and persuade audiences.
Communication is essential for any organization to function properly and achieve its objectives. There are different types of communication including downward, upward, and lateral. Barriers like semantic issues, psychological factors, status relationships, and attitudes can interfere with effective communication. To communicate effectively, organizations should develop clear channels, interpersonal relationships, specify topics, promote participation, understand receivers, incorporate feedback, select proper channels and timing, reduce noise, and limit information overload.
This document discusses business communication and its key aspects. Business communication includes all communication that occurs in business contexts and has evolved from business correspondence to a broad discipline. It involves managerial communication between managers and subordinates, organizational communication through formal and informal networks, and other areas like sales communication, report writing, and international communication considering cultural differences. Effective communication is important for sharing information, achieving objectives through clear understanding, and ensuring smooth workflow at all levels of an organization.
This course is an outstanding platform for students and experts to experience the key elements of communication and to foster their career in business communication.
These Slides covers the whole communication process including:
*Communication Process
*Components of Communication Process
*Importance of Communication Process
*Types of Communication Process
*Barriers in communication process
*Principles of Effective communication
*7 C's of Communication
COMMUNICATING IN INTERNATIONAL PROJECTS Chapter 9.docxmccormicknadine86
COMMUNICATING IN
INTERNATIONAL PROJECTS
Chapter 9
COMMUNICATING IN INTERNATIONAL PROJECTS
Communication is the key to increase value – in all types of projects.
Up to 90 per cent of the time of project managers is spent with
communication.
Good communication in international projects means:
Being aware of the importance of communication in such a
complex environment.
Overcoming language barriers.
Dealing with different communication styles.
Using a variety of communication modes and channels.
Planning for structured communication in the frame of a
communication governance system.
Having communication guidelines as a common reference frame
for all project members.
2
Medium
transmits message with
selected medium
Receiver
decodes meaning
Sender
encodes meaning
Noise
Culture
Feedback
PROCESS OF INTERCULTURAL COMMUNICATION
3
People from hierarchy-oriented cultures tend to hesitate
to communicate especially negative messages to higher
ranks and will tailor their communication style a lot to the
addressee. Individuals from equality-oriented cultures
tend to share openly negative messages with seniors
and focus on the content of the message rather on the
addressee.
Equality Hierarchy
Persons from consensus-oriented cultures tend to use
communication as a tool to create a positive atmosphere
and tend to indirectly approach conflict.
People from conflict-oriented cultures tend to openly
address conflicts with direct language.
Conflict Consensus
People from relationship-oriented cultures tend to
communicate more holistically about all kind of topics to
further the interpersonal relationship. Individuals from
task-oriented cultures tend to communicate about topics
directly linked to the task at hand.
Task Relationship
People from group-oriented cultures tend to put
numerous persons from their network on CC. People
from individualistic cultures tend to minimize CCs to the
persons directly affected or responsible.
People from group-oriented cultures tend to categorize
what they communicate and how they communicate in
terms of in-group and out-group communication.
Persons from individualistic cultures tend to focus rather
on the content of the message regardless of the
addressee.
Individual Group
4
Cultural impact on communication
CHALLENGES OF INTERCULTURAL COMMUNICATION
We all bring associations to the communication process based on
values and norms.
Verbal AND non-verbal communication can differ among cultures.
Communication is an unconscious process.
Awareness building is the prerequisite for understanding
differences in communication.
Communication epitomizes interpersonal interactions. It is
irreversible because the receiver may not change his or her reaction
to a communication the sender wants to modify.
5
Impact of
language
diversity on
international
projects
Insufficient
project
feasibility
Loss of
speed
Misjudg ...
Written and oral communication are both important skills for business. Written communication provides a permanent record but is time-consuming, while oral communication allows for interaction but lacks permanence. To develop effective communication skills, it is important to consider the audience, choose an appropriate tone, and convey information clearly and concisely. Both written and oral communication have advantages and disadvantages for business situations.
Communication is an essential skill for project managers, as they spend 80% of their time communicating. Effective communication requires considering factors like urgency, technology availability, ease of use, and the project environment. Communication techniques may include emails, presentations, meetings, and social media depending on the sensitivity of information and project needs. Developing strong communication competence through clarity, relationships, and leadership is important. Feedback and nonverbal communication such as body language and eye contact also support effective project communication.
Hello World: Adapting to Global Project Managementdlipper
1) Managing global projects presents unique challenges due to differences in time zones, languages, and cultures between team members.
2) Effective practices for global project management include establishing common communication standards, providing cultural training, coordinating work schedules across time zones, and using project management tools to facilitate virtual collaboration.
3) Dividing large global projects into smaller sub-projects with culturally-similar team members can increase manageability.
LIB300 Week 1 communicating in today’s global business environmentDr. Russell Rodrigo
This document provides an overview of week 1 of a business communication course. It discusses key concepts like the definition of communication, why communication is important for careers and companies, and how global industries communicate nowadays using new technologies. The document outlines what employers expect from communication skills and reviews ethical guidelines and dilemmas. It also introduces various tools for collaborating, sharing information, and interacting with customers in today's digital business environment. For homework, students are asked to evaluate a sample of professional communication and present their analysis in class.
Effective communication is essential for project success. Project communication management involves planning communication needs, distributing timely and appropriate information to stakeholders, reporting on project performance, and managing stakeholder expectations. It is important to identify stakeholders, understand their communication requirements, and develop communication channels and methods. Face-to-face communication helps convey information more effectively compared to electronic communication alone. Developing good communication skills, running effective meetings, and using templates can improve a project's communication.
Here are some common communication ways that project managers and site supervisors in the construction industry use:
- Face-to-face meetings and discussions on site to coordinate work and resolve issues.
- Two-way radios to communicate with workers across loud work sites.
- Written communications like emails, reports, meeting minutes to document instructions, decisions and progress.
- Drawing and schematics to convey design and technical details.
- Online project management software to share schedules, tasks, documents with all stakeholders.
- Teleconferences and video calls to coordinate with remote teams and clients.
- Notice boards to display notices, updates and safety instructions for all on-site workers.
- Using
This unit discusses the forms, types, barriers, and technology used in communication. The main forms of communication are intrapersonal, dyadic, small group, public, and mass. Types include downward, upward, horizontal, oral, written, nonverbal, formal, informal, and grapevine. Barriers can be sender-oriented like poorly expressed messages or receiver-oriented like inattentive listening. Communication technology includes audio, video, and online platforms, with the appropriate platform chosen based on requirements.
This document discusses various aspects of business communication including its role in key business transactions like attracting customers, conducting meetings, serving customers, networking, and marketing. It also discusses objectives, processes, and types of communication like oral, written, and visual communication. Improving listening skills and non-verbal communication are emphasized. Cross-cultural communication challenges are also mentioned.
The document discusses various methods and flows of communication within business organizations, including upward, downward, horizontal, and grapevine communication flows. It also covers different communication media such as written, oral, and electronic communication. Specific topics covered include defining internal and external communication flows, examples of downward and upward communication, the characteristics of horizontal and grapevine communication, and the differences between objective and subjective communication.
Definately needs someone to fix somethingsFreelance
A communication degree focuses on how people use messages across various contexts and cultures. It provides marketable skills like critical thinking, writing, speaking, and analyzing information. Graduates can find jobs in public relations, media, teaching, and government with salaries ranging from $42,000 to $128,000. Studying communication enhances everyday communication skills and allows students to learn persuasion, group dynamics, and public speaking.
Formal & Informal Communication, Effective Communication, Process of Communication, Barriers to Communication, Noise in the Communication, How to overcome barriers of Communication,
Online PMP Training Material for PMP Exam - Communications Management Knowled...GlobalSkillup
Communications Management Knowledge Area in Project management defined by PMBOK 5th Edition by Project Management Institute (PMI). Provided by GlobalSkillup.com towards PMP Certification Exam.
The document discusses various methods and flows of communication within business organizations, including upward, downward, horizontal, and grapevine communication flows. It also covers different communication media like written, oral, and electronic communication. Specific types of communication flows are defined, like downward communication from superiors to subordinates and upward communication providing feedback. The importance of effective communication skills, both oral and written, for business is emphasized.
The document discusses various topics related to communication in business including the role of communication, different media used, developing listening skills, and cross-cultural communication. It also describes how communication plays a key role in business transactions such as attracting customers, conducting meetings, serving customer needs, networking, and marketing. Finally, it provides details about various types of oral communication, visual communication, and the process of communication including sender, message, medium, receiver, feedback and context.
Communication is defined as the transfer of information from one place to another through shared understanding. It involves choosing symbols carefully to convey a message from a sender to a receiver by different channels. Effective communication is important for organizations to innovate, build relationships, and improve productivity and commitment. There are various patterns and types of communication, including oral, written, and visual forms as well as face-to-face, electronic, and distance methods. Developing strong communication skills is vital for personal and professional success.
This document provides an overview of soft skills for effective interpersonal communication. It discusses various topics such as the introduction to communication, formal and informal communication in organizations, verbal and non-verbal communication, listening skills, body language, self-awareness, public speaking skills, and barriers to effective communication. The key aspects covered include the definition of communication, the formal and informal communication processes, the advantages and disadvantages of verbal and non-verbal communication methods, the importance of listening, body language, and self-awareness for developing strong interpersonal skills.
Translation does matters when marketing your brand. More so, is regarding the Culture. Failing to regard the culture and your targeted audience could cause your company; money, time and above all clients' reach.
This document provides an overview of business communication principles and methods. It discusses the purpose of business communications, the communication process, and key factors for effective communication. It also examines barriers to effective communication and provides case studies. Specifically, it outlines how organizational structure and culture impact communication systems within and between organizations. It describes the communication process steps of encoding, transmitting, decoding, interpreting, and feedback. And it identifies factors such as intentional/unintentional communication, personality perception, and status that influence communication effectiveness.
Effective Business Communication, LagosPetro Nomics
This document provides information about an "Effective Business Communication" course taking place in Lagos, Nigeria from February 17-18, 2015. The course will teach participants how to communicate effectively through interactive workshops and activities. It will cover topics like establishing connections, building relationships, minimizing communication breakdowns, and cross-cultural communication. The goal is to help participants develop engaging communication styles that achieve positive results. The course fee is 105,000 Naira per participant and in-house training is also available.
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How MJ Global Leads the Packaging Industry.pdfMJ Global
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COMMUNICATING IN INTERNATIONAL PROJECTS Chapter 9.docxmccormicknadine86
COMMUNICATING IN
INTERNATIONAL PROJECTS
Chapter 9
COMMUNICATING IN INTERNATIONAL PROJECTS
Communication is the key to increase value – in all types of projects.
Up to 90 per cent of the time of project managers is spent with
communication.
Good communication in international projects means:
Being aware of the importance of communication in such a
complex environment.
Overcoming language barriers.
Dealing with different communication styles.
Using a variety of communication modes and channels.
Planning for structured communication in the frame of a
communication governance system.
Having communication guidelines as a common reference frame
for all project members.
2
Medium
transmits message with
selected medium
Receiver
decodes meaning
Sender
encodes meaning
Noise
Culture
Feedback
PROCESS OF INTERCULTURAL COMMUNICATION
3
People from hierarchy-oriented cultures tend to hesitate
to communicate especially negative messages to higher
ranks and will tailor their communication style a lot to the
addressee. Individuals from equality-oriented cultures
tend to share openly negative messages with seniors
and focus on the content of the message rather on the
addressee.
Equality Hierarchy
Persons from consensus-oriented cultures tend to use
communication as a tool to create a positive atmosphere
and tend to indirectly approach conflict.
People from conflict-oriented cultures tend to openly
address conflicts with direct language.
Conflict Consensus
People from relationship-oriented cultures tend to
communicate more holistically about all kind of topics to
further the interpersonal relationship. Individuals from
task-oriented cultures tend to communicate about topics
directly linked to the task at hand.
Task Relationship
People from group-oriented cultures tend to put
numerous persons from their network on CC. People
from individualistic cultures tend to minimize CCs to the
persons directly affected or responsible.
People from group-oriented cultures tend to categorize
what they communicate and how they communicate in
terms of in-group and out-group communication.
Persons from individualistic cultures tend to focus rather
on the content of the message regardless of the
addressee.
Individual Group
4
Cultural impact on communication
CHALLENGES OF INTERCULTURAL COMMUNICATION
We all bring associations to the communication process based on
values and norms.
Verbal AND non-verbal communication can differ among cultures.
Communication is an unconscious process.
Awareness building is the prerequisite for understanding
differences in communication.
Communication epitomizes interpersonal interactions. It is
irreversible because the receiver may not change his or her reaction
to a communication the sender wants to modify.
5
Impact of
language
diversity on
international
projects
Insufficient
project
feasibility
Loss of
speed
Misjudg ...
Written and oral communication are both important skills for business. Written communication provides a permanent record but is time-consuming, while oral communication allows for interaction but lacks permanence. To develop effective communication skills, it is important to consider the audience, choose an appropriate tone, and convey information clearly and concisely. Both written and oral communication have advantages and disadvantages for business situations.
Communication is an essential skill for project managers, as they spend 80% of their time communicating. Effective communication requires considering factors like urgency, technology availability, ease of use, and the project environment. Communication techniques may include emails, presentations, meetings, and social media depending on the sensitivity of information and project needs. Developing strong communication competence through clarity, relationships, and leadership is important. Feedback and nonverbal communication such as body language and eye contact also support effective project communication.
Hello World: Adapting to Global Project Managementdlipper
1) Managing global projects presents unique challenges due to differences in time zones, languages, and cultures between team members.
2) Effective practices for global project management include establishing common communication standards, providing cultural training, coordinating work schedules across time zones, and using project management tools to facilitate virtual collaboration.
3) Dividing large global projects into smaller sub-projects with culturally-similar team members can increase manageability.
LIB300 Week 1 communicating in today’s global business environmentDr. Russell Rodrigo
This document provides an overview of week 1 of a business communication course. It discusses key concepts like the definition of communication, why communication is important for careers and companies, and how global industries communicate nowadays using new technologies. The document outlines what employers expect from communication skills and reviews ethical guidelines and dilemmas. It also introduces various tools for collaborating, sharing information, and interacting with customers in today's digital business environment. For homework, students are asked to evaluate a sample of professional communication and present their analysis in class.
Effective communication is essential for project success. Project communication management involves planning communication needs, distributing timely and appropriate information to stakeholders, reporting on project performance, and managing stakeholder expectations. It is important to identify stakeholders, understand their communication requirements, and develop communication channels and methods. Face-to-face communication helps convey information more effectively compared to electronic communication alone. Developing good communication skills, running effective meetings, and using templates can improve a project's communication.
Here are some common communication ways that project managers and site supervisors in the construction industry use:
- Face-to-face meetings and discussions on site to coordinate work and resolve issues.
- Two-way radios to communicate with workers across loud work sites.
- Written communications like emails, reports, meeting minutes to document instructions, decisions and progress.
- Drawing and schematics to convey design and technical details.
- Online project management software to share schedules, tasks, documents with all stakeholders.
- Teleconferences and video calls to coordinate with remote teams and clients.
- Notice boards to display notices, updates and safety instructions for all on-site workers.
- Using
This unit discusses the forms, types, barriers, and technology used in communication. The main forms of communication are intrapersonal, dyadic, small group, public, and mass. Types include downward, upward, horizontal, oral, written, nonverbal, formal, informal, and grapevine. Barriers can be sender-oriented like poorly expressed messages or receiver-oriented like inattentive listening. Communication technology includes audio, video, and online platforms, with the appropriate platform chosen based on requirements.
This document discusses various aspects of business communication including its role in key business transactions like attracting customers, conducting meetings, serving customers, networking, and marketing. It also discusses objectives, processes, and types of communication like oral, written, and visual communication. Improving listening skills and non-verbal communication are emphasized. Cross-cultural communication challenges are also mentioned.
The document discusses various methods and flows of communication within business organizations, including upward, downward, horizontal, and grapevine communication flows. It also covers different communication media such as written, oral, and electronic communication. Specific topics covered include defining internal and external communication flows, examples of downward and upward communication, the characteristics of horizontal and grapevine communication, and the differences between objective and subjective communication.
Definately needs someone to fix somethingsFreelance
A communication degree focuses on how people use messages across various contexts and cultures. It provides marketable skills like critical thinking, writing, speaking, and analyzing information. Graduates can find jobs in public relations, media, teaching, and government with salaries ranging from $42,000 to $128,000. Studying communication enhances everyday communication skills and allows students to learn persuasion, group dynamics, and public speaking.
Formal & Informal Communication, Effective Communication, Process of Communication, Barriers to Communication, Noise in the Communication, How to overcome barriers of Communication,
Online PMP Training Material for PMP Exam - Communications Management Knowled...GlobalSkillup
Communications Management Knowledge Area in Project management defined by PMBOK 5th Edition by Project Management Institute (PMI). Provided by GlobalSkillup.com towards PMP Certification Exam.
The document discusses various methods and flows of communication within business organizations, including upward, downward, horizontal, and grapevine communication flows. It also covers different communication media like written, oral, and electronic communication. Specific types of communication flows are defined, like downward communication from superiors to subordinates and upward communication providing feedback. The importance of effective communication skills, both oral and written, for business is emphasized.
The document discusses various topics related to communication in business including the role of communication, different media used, developing listening skills, and cross-cultural communication. It also describes how communication plays a key role in business transactions such as attracting customers, conducting meetings, serving customer needs, networking, and marketing. Finally, it provides details about various types of oral communication, visual communication, and the process of communication including sender, message, medium, receiver, feedback and context.
Communication is defined as the transfer of information from one place to another through shared understanding. It involves choosing symbols carefully to convey a message from a sender to a receiver by different channels. Effective communication is important for organizations to innovate, build relationships, and improve productivity and commitment. There are various patterns and types of communication, including oral, written, and visual forms as well as face-to-face, electronic, and distance methods. Developing strong communication skills is vital for personal and professional success.
This document provides an overview of soft skills for effective interpersonal communication. It discusses various topics such as the introduction to communication, formal and informal communication in organizations, verbal and non-verbal communication, listening skills, body language, self-awareness, public speaking skills, and barriers to effective communication. The key aspects covered include the definition of communication, the formal and informal communication processes, the advantages and disadvantages of verbal and non-verbal communication methods, the importance of listening, body language, and self-awareness for developing strong interpersonal skills.
Translation does matters when marketing your brand. More so, is regarding the Culture. Failing to regard the culture and your targeted audience could cause your company; money, time and above all clients' reach.
This document provides an overview of business communication principles and methods. It discusses the purpose of business communications, the communication process, and key factors for effective communication. It also examines barriers to effective communication and provides case studies. Specifically, it outlines how organizational structure and culture impact communication systems within and between organizations. It describes the communication process steps of encoding, transmitting, decoding, interpreting, and feedback. And it identifies factors such as intentional/unintentional communication, personality perception, and status that influence communication effectiveness.
Effective Business Communication, LagosPetro Nomics
This document provides information about an "Effective Business Communication" course taking place in Lagos, Nigeria from February 17-18, 2015. The course will teach participants how to communicate effectively through interactive workshops and activities. It will cover topics like establishing connections, building relationships, minimizing communication breakdowns, and cross-cultural communication. The goal is to help participants develop engaging communication styles that achieve positive results. The course fee is 105,000 Naira per participant and in-house training is also available.
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2. What is
communication
management?
• Communications management is
the key to project control.
• Communication management is
the deliberate art of planning,
executing, monitoring, and
improving communication
processes within a team, project,
or organization.
3. Communication Management
• Project manager spend most of their time( about 90%)
communicating with team members and other project
stakeholders-- internal or external to the organization.
Communications is complex requiring choice between:
o Sender- receiver models
o Choice of media
o Writing style
o Presentation techniques
o Meeting management
4. Communication
Model
• Encode – Translate thought to
language
• Message- Output of encoding
• Medium – Method to convey message
• Noise – Interference with
transmission/understanding
• Decode- Translation back to
though/idea
5. Project
Communication
Management
Process
• Communication planning: Determining the
information and communications needs of the
stakeholders (planning).
• Information distribution: making needed
information available in a timely manner
(execution).
• Performance reporting: collecting and
disseminating performance information control.
• Administerative closure: generating, gathering,
and disseminating information to formalize or
project completion(closing)
6. Importance of Communication
Management:
Communication management is essential for success at the personal, team,
and organizational levels. It can drive project success, build reputation and
goodwill, and communicate the stability and clarity of an organization.
• In addition to the benefits above, effective communication management
is important for the following reasons:
• Fosters an environment of trust.
• Enhances team morale as feedback is given and received positively.
• Maintains quality and standards in leaders, managers, and employees .
• Sets clear expectations for every new project.
8. face-to-face, over the telephone, via Skype or Zoom, etc.
Some verbal engagements are informal, such as chatting with a friend
over coffee or in the office kitchen, while others are more.
Some are formal, such as a scheduled meeting.
It is not just about the words, it is also about the caliber and complexity
of those words.
How we string those words together to create an overarching message.
9. Examples of Verbal
Communication:
• Terminating employees
• Boldness
• Training others to hold out a task
or role
• Using self-revelation to support
sharing
• Speaking peacefully even when
you’re worried
10.
11. Non-verbal communication includes facial expressions, posture,
eye contact, hand movements, and touch.
For example, if you’re engaged in a conversation with your boss
about your cost-saving idea, it is important to pay attention to both
the their words and their non-verbal communication.
Your boss might be in agreement with your idea verbally, but their
nonverbal cues: avoiding eye contact, sighing, scrunched up face,
etc. indicate something different.
14. Written communication involves any interaction that makes employ of the written word.
Some of the different forms of written communication that are used inside for business
operations.
All forms of written communication have a comparable purpose of dealing out information in
an apparent and short manner though that purpose is often not achieved.
15. Examples of Written Communication:
• Letters
• Email
• Faxes
• Internet
• Postcards
• Brochures
• Advertisements
• Telegrams
• Proposals
16.
17. Visual communication skills need the use of visual aids which examine or viewed for
thoughts and information to be communicated.
The body gestures, facial expressions, and eye contact of a person can also assist in
visual communication by assigning a message.
Which kind of visual communication is right for your company depends on the goal
you’d like to attain and also depends on your target audience.
18. Examples of Visual Communication:
• Training and educational videos
• Trade Shows
• Conferences
• Websites
• Social media posts
• Office presentations
19.
20. MISCOMMUNICATION
IN PROJECT
MANAGEMENT
• Miscommunication is a common
problem in project management that
can affect project elements such as
cost, schedule, and quality.
• Communication is complicated by the
number of people participating. As
more people get involved,
miscommunication becomes a more
likely problem.
21. For example, if only two people are involved in a project, there is
just one potential communication channel:
However, if four people are involved in a project, the number of
potential communication channels jumps up to six:
25. How to avoid
Miscommunication
• A successful project manager is one who can
consistently keep up to date with tasks and manage
clients and colleagues.
• An open environment encourages other project
members to voice their questions and concerns.
• It is essential to keep a steady flow of communication
with stakeholders.
• Miscommunication can be avoided by careful
planning and communicating with your team.
26.
27. IMPORTANCE OF EFFECTIVE COMMUNICATION IN PROJECT
• The greatest threat to many projects is a failure to communicate.
Our culture does not portray IT professionals as being good
communicators
Research shows that it professionals must be able to communicate
effectively to succeed in their positions.
Strong verbal skills are a key factor in career advancement fo IT
pofessionals.
• Effective communication creates a bridge between diverse stakeholders
who may have different cultural and organizational background,
different perspective and interests, which impact or have influence
upon the project execution and outcome.
31. TOOLS AND TECHNIQUES
• Communication Technology:
Includes the type of technology adopted to transfer information among project
team.
Availability of Technology: Ensure the technology required to
communicate is compatible, available and accessible for all stake holders .
Ease of Use: Ensure choice of communication easily understand and used
by all.
Project Environment: Whether face to face communication or virtual
communication located at different geographical locations.
Sensitivity and Confidentiality: Some type of encryption and security is
required for confidential information.
32. TOOLS AND
TECHNIQUES
• Communication Methods:
Interactive Communication: meetings,
phone calls, videos conferencing, etc.
Push Communication: letters, memos,
reports, email, etc.
Pull Communication: e-learning, lessons
learned database, etc.
35. COMMUNICATION
There are two main types of
communication
i. Verbal
ii. Non-Verbal (75% of most
communication)
36. CULTURE
Culture is the way of life of a group
of people, usually passed from one
generation to another.
(includes language, dressing,
behavior etc.)
39. GREETING
Bow is the customary greeting in Japan.
Westerner's always start with a
handshake.
Most Latinos are more accustomed to
physical contact. Even people who
know each other only slightly may
embrace when greeting.
People from France, Spain, Italy, and
Portugal greet friends by handshake or
a hug
Indians usually collide their hands for
greeting others.
40. EYECONTACT
Some cultures, looking people in the eyes is honesty and
straight forwardness while in other countries it is seen as
challenging and rude.
In Middle East, eye contact is much less common and
considered less appropriate.
In many Asian, African and Latin American cultures, extended
eye contact can be taken as an affront or a challenge of
authority.
In Western Europe, it is considered proper and polite to
maintain almost constant eye contact with another person.
41. COLOR
A single color can have
many different meanings
in different cultures.
In China blue colored
gifts are associated with
death.
Green is considered the
traditional color of Islam.
It is also the national
color of Egypt.
42. DRESSING
Traditional clothing is an important part of a region's history and
identity.
Men tend not to wear suit jackets and ties in Colombia and the
Middle East.
The traditional dress for an Indian woman is a Sari.
Gulf countries women must wear Pardha & compulsory for every
women who visits Saudi.
Western Countries, the women can wear what they want
https://www.youtube.com/watch?v=U40vCgRm-mQ
44. HYATT
REGENCY
HOTEL IN
KANSAS CITY
COLLAPSE
On July 17, 1981, two suspended walkways collapsed in
the atrium of the Hyatt Regency Hotel in Kansas City.
It was the deadliest structural collapse at the time in the
history of the United States.
Approximately 2,000 people had gathered in the atrium to
participate in and watch a dance contest. Dozens stood on
the walkways. One hundred fourteen people were killed.
It was an accident that could have been prevented if a
better coordinated engineering review had taken place in
the design shop drawing process.
45. Reason of
collapse:
• The building collapsed because
during the course of construction,
design shop drawings prepared by
the steel fabricator suggested that a
set of two hanger rods replace the
single hanger rod between the
second and fourth-floor walkways.
• This change doubled the load.
• The design shop drawings were
stamped by the architect, structural
engineer, and contractor indicating
their review.
46.
47. How miscommunication played its role in the
collapse
• Negligence:
This building’s failure illustrates the importance of good
communication among the project participants, since any engineer or
architect who took the time to review the impact of this change could
have seen the possibility of a structural problem.
• Unprofessional Conduct:
It appears that each reviewer stamped the submittal but assumed that
someone else would complete the review.
• Misunderstandings in Design Modifications:
Due to lack of miscommunication
48. How this could’ve been prevented
Through communication between
developers, architect and engineers
Through clear guidelines Strong Review Process
A peer review should involve formal review of
each detail on the structural drawings.