1. The document outlines the commercial vehicle installment collection process used by HP Strategic & Action in Bangladesh. 2. It involves assigning Territorial Recovery Officers (TROs) to specific geographical areas to assess customers, collect documents, and receive the first installment payment within 45 days of the customer receiving the vehicle. 3. The process then has the TRO contact customers monthly by phone or in-person before the due date to receive installment payments, issue receipts, and report daily collections, with escalating legal notices and potential vehicle seizure if payments are missed.

1. Commercial Vehicle Installment Collection Process Flow chart
TraditionallyCommercial vehicle sale procedure flow to HP sales Strategic but Methods of Installment
Collections process use to Moderate HP Strategic & Action in Bangladesh.
TRO: Territorial Recovery Officer
Decided sale dept.
Apply 5 C’s:
1. Character
2. Capacity
3. Capital
4. Collateral
5. Condition
assign
Geographically
Allocate TRO
TRO Assesses customer &
collect Documents to send
Comments feedback
assign
3rd party finally analyze
customer assessment &
Documents to returned
EPGL, RM With suggest
feedback
Party receive the Vehicle & pay to
the 1st
Installment within 45 day’s
All TRO review the monthly target within
5th
of each month. Contact over the
phone/Physical to the party to pay the 1st
installment within 45 days
 Fist 15 day’s vehicle Reg:
Purpose.
 Within 30 day’s use the
vehicle to his business.
TRO flow his target list & Contact over the
phone/Physical to the party before 7 day’s
due date of payment. Before of due date
TRO Contact the party for monthly
installments.
TRO receive Bank deposit slip & issue the
‘Money Receipt’ to Customer within 7
(seven) days from payment receipt also
maintain both of ‘Collection Card’ (customer
& TRO) receive each installment.
End of the day TRO must be send ‘Daily
Collection Report/Bank deposit’ thought
courier to EPGL assigned person daily basis.
Head of Recovery or assignee person
receive the courier/ Bank deposit &
pose to respected dept. or persona.
Customers will be deposit the installment
amount in selected Bank & TRO must help
to Customer for get the deposit slip in Bank.
01. Documenting the Credit Relation& Assesses Customer
Assessment02. Line of Installments collection by “TRO”

2. Commercial Vehicle Installment Collection Process Flow chart
Latter of Action or Legal Notice
Don’t PayYes to pay
Default/ > 1.5 Installment
Supervisor /Team involvement
& Monitoring
Don’t Pay
Default/ 1.5 >2 Installment
Demand of 1st
Latter of Action for Seize the Vehicle
Default/ 2 > 3 Installment
Demand of remainder Latter
Default/ 3 > 4 Installment
Demand of 2nd
Latter of time brier for Seize the Vehicle
Don’t Pay/Seize
Sue or Not Sue
Engage Managerial Negotiation and Judgment in Default
Legal Notice / Legal Procedures
Miss Payment!
3rd Party Do this All Jobs
Yes to pay
Yes to pay
Yes to pay
Yes to pay
Don’t Pay
Don’t Pay
03. Latter for future Legal
Action