Color Accounting is a training method that teaches financial literacy in an engaging way to improve business decision making. It uses the BaSIS Framework which makes financial concepts visual and tangible. Benefits include better profit-focused decisions, increased engagement and financial leadership, and establishing a strong foundation for further business or accounting studies. By fixing financial illiteracy issues, Color Accounting wakes people up and excites them to action, providing an enjoyable and lasting learning experience applicable to their business.
This document provides guidance for starting a business in Illinois. It outlines key decisions that must be made such as determining the business's purpose and unique selling proposition. Advice is given around creating a business plan, identifying available resources for help, and other logistical considerations like hiring staff, business registration type, financing options, and location. Business owners are directed to organizations like the Small Business Development Centers and SBA for assistance in establishing their plan.
Customer service is about satisfying and delighting customers through all customer interactions and experiences. It provides a competitive advantage through building loyalty and positive impressions of a company. Good customer service requires interpersonal skills like active listening and problem solving, as well as service standards and convenience. Its benefits include job satisfaction, reputation, and profitability for both customers and the organization.
This was a speech given at the Jamaica Customer Service Association award function in November, 2007 by Francis Wade. In this speech I make a case for the new focus on customer experience, and how it opens new avenues for companies across the region who serve local customers primarily.
Dan Kelly, Sales and Marketing Director at Corporate Rewards, argues that smaller agencies should not be overlooked and can offer significant advantages over larger agencies. Some key points made include that smaller agencies are more agile due to fewer approval layers, focus on strong personal relationships with clients, and incorporate diverse ideas due to brainstorming across all staff levels. Senior decision-makers at large companies still choose to work with top-performing smaller agencies.
The document summarizes that entrepreneurship is a good option for women who face barriers in traditional corporate careers. It notes that women possess many qualities that make them strong leaders, such as being good communicators, team builders, and ethical business owners. The document then lists the top traits of successful entrepreneurs, which align well with women's strengths, and provides resources for women to start their own businesses.
This document outlines 10 business commandments for entrepreneurs: 1) Have a business plan, 2) Ensure financial resources, 3) Focus on customers, 4) Charge appropriately for services, 5) Seek mentors, 6) Network, 7) Be reproducible by training employees, 8) Be flexible and adaptable to changes, 9) Develop staff through education, and 10) Believe in yourself. It emphasizes that the most crucial thing is giving your best to others by focusing on their needs rather than your own and investing in their lives. Success is defined as however an entrepreneur wants but comes from serving customers well. The conclusion encourages keeping progress by working around problems or powering through with determination.
Executive Round Table Facts Sheet April 2015Philip Ransome
The executive round-table provides CEOs and business leaders a confidential forum to discuss challenges, learn from peers, and improve their business skills. It involves monthly meetings where senior professionals can explore new ideas and concepts in a supportive environment. The round-table allows leaders to step back periodically to re-focus and re-energize, bringing new insights back to benefit their business and staff. It requires a monthly three hour commitment to discuss challenges, help others, and advance both business and personal skills.
This document provides guidance for starting a business in Illinois. It outlines key decisions that must be made such as determining the business's purpose and unique selling proposition. Advice is given around creating a business plan, identifying available resources for help, and other logistical considerations like hiring staff, business registration type, financing options, and location. Business owners are directed to organizations like the Small Business Development Centers and SBA for assistance in establishing their plan.
Customer service is about satisfying and delighting customers through all customer interactions and experiences. It provides a competitive advantage through building loyalty and positive impressions of a company. Good customer service requires interpersonal skills like active listening and problem solving, as well as service standards and convenience. Its benefits include job satisfaction, reputation, and profitability for both customers and the organization.
This was a speech given at the Jamaica Customer Service Association award function in November, 2007 by Francis Wade. In this speech I make a case for the new focus on customer experience, and how it opens new avenues for companies across the region who serve local customers primarily.
Dan Kelly, Sales and Marketing Director at Corporate Rewards, argues that smaller agencies should not be overlooked and can offer significant advantages over larger agencies. Some key points made include that smaller agencies are more agile due to fewer approval layers, focus on strong personal relationships with clients, and incorporate diverse ideas due to brainstorming across all staff levels. Senior decision-makers at large companies still choose to work with top-performing smaller agencies.
The document summarizes that entrepreneurship is a good option for women who face barriers in traditional corporate careers. It notes that women possess many qualities that make them strong leaders, such as being good communicators, team builders, and ethical business owners. The document then lists the top traits of successful entrepreneurs, which align well with women's strengths, and provides resources for women to start their own businesses.
This document outlines 10 business commandments for entrepreneurs: 1) Have a business plan, 2) Ensure financial resources, 3) Focus on customers, 4) Charge appropriately for services, 5) Seek mentors, 6) Network, 7) Be reproducible by training employees, 8) Be flexible and adaptable to changes, 9) Develop staff through education, and 10) Believe in yourself. It emphasizes that the most crucial thing is giving your best to others by focusing on their needs rather than your own and investing in their lives. Success is defined as however an entrepreneur wants but comes from serving customers well. The conclusion encourages keeping progress by working around problems or powering through with determination.
Executive Round Table Facts Sheet April 2015Philip Ransome
The executive round-table provides CEOs and business leaders a confidential forum to discuss challenges, learn from peers, and improve their business skills. It involves monthly meetings where senior professionals can explore new ideas and concepts in a supportive environment. The round-table allows leaders to step back periodically to re-focus and re-energize, bringing new insights back to benefit their business and staff. It requires a monthly three hour commitment to discuss challenges, help others, and advance both business and personal skills.
How to Build a Professional Services FirmORS Partners
Terry Williams, CEO of ORS Partners, Cross X Platforms, and Managing Partner at NextStage Captial dives into the principles of building a professional services firm.
The document discusses the challenges faced by client services professionals and organizations with client services functions. Some challenges for client services practitioners include keeping skills and competencies updated, finding valuable peer forums, and gaining recognition from peers and clients. Organizational challenges involve attracting, developing, and retaining talent, defining roles, ensuring the function adds value and is fee-earning. The document proposes some ways to meet these challenges, such as developing standards and competencies, a client services academy for development, tools to work efficiently, and demonstrating the value client services brings to relationships.
The document summarizes key topics from a CIPE workshop for women's chambers, including:
- Understanding the role and purpose of chambers in representing members' collective interests.
- Important questions around long-term vision and sustainability of chambers.
- Potential challenges of unethical practices and the importance of good governance.
- Common issues facing women entrepreneurs in South Asia and how chambers can help address them.
Small Business Development Centers GuideSurePayroll
Small business owners face difficulties accessing loans and capital. The Small Business Administration (SBA) and Small Business Development Centers provide free consulting, training, and online resources to help small businesses succeed. These organizations can help entrepreneurs enhance their skills, build networks, and access loan guarantees to overcome financial challenges and grow their businesses.
This document discusses customer experience management at AIESEC UoM Thessaloniki. It emphasizes the importance of focusing on quality experiences for EPs, interns, and members. Net Promoter Scores are used to gather feedback at different stages. Common issues reported include lack of alignment with what was promised and lack of logistical support. The document outlines a customer experience management plan to engage customers, respond to feedback, and promote experiences. It stresses the importance of listening to customers and taking action based on feedback to create a customer-centric culture at AIESEC.
1) The document outlines 20 common challenges faced by small businesses, including poor business planning, inadequate funding, lack of experience, ineffective marketing, and poor customer service.
2) It also discusses the importance of having an organizational plan that identifies key roles and their responsibilities, and ensuring employees receive proper training.
3) Finally, it recommends small business owners who identify with the challenges discussed should consult business development consultants and professionals like lawyers, accountants, and financial advisors to help turn their business around.
The document discusses strategies for converting leads from ElderCare link and other sources into clients. It provides tips for understanding a lead's needs and perspective, educating leads about services and costs, establishing trust and loyalty, and following up consistently. Metrics are given for the return on investment of a lead generation campaign, showing a 421% ROI. The document promotes additional resources from www.MySeniorService.com to help implement an effective lead conversion strategy.
How do you decide if you want a lifestyle consulting business or to scale and build a consultancy that is local, regional, or national. There's no answer but this presentation might help you think about the topic and evaluate your short/medium/long term plans/
What every great business consultant needsa0s1d2f3
A business consultant know their success relies on upon more than working through a checklist. So here are the six things which every great business consultant should follow.
By the Numbers: The True Cost of Opening a BrokerageInman News
Courtney Poulos
Broker/Owner, Acme Real Estate
Luke Monroe
Broker and CEO, Kendrick Realty & Simply Sold Properties
Vanessa Bergmark
CEO/Owner, Red Oak Realty
How do you evolve and grow as a sales leader? What's the new normal for sales today? How to change and help your sales people to change. Running sales for a start-up is different than running sales for an established company as you will be carrying a bag and doing more heavy lifting to start.
This presentation is for business owners who are interested in building and maintaining value in their company with an emphasis on positioning the business for transition, and exit plannig.
This document provides an overview of business ownership options, with a focus on franchising. It discusses why people choose to work for others rather than own their own business, and explores the risks and perceptions of risk around jobs and business ownership. The document outlines three options for business ownership: starting your own business, buying an existing business, or buying a franchise. It argues that franchising provides benefits like name recognition, proven systems, support and lower failure rates compared to other options. Common myths about franchising are debunked, such as the ideas that only certain industries franchise, or that franchises are automatically expensive or require industry experience. Overall benefits of franchising are summarized as using a proven approach to starting and staying in business with
This document outlines a 21-point business success system. It provides tips across many areas important for business success including planning, finances, marketing, operations, and personal development. Some key tips include having a 3-5 year business plan, focusing marketing efforts on a niche market segment, establishing key performance indicators to track business progress, and leveraging the 80/20 rule to focus efforts on the most important activities. The overall message is that success requires attention to many business details and continuous learning and self-improvement.
The document discusses using seminars for marketing purposes. It provides strategies for successful seminar marketing, including positioning seminars within a complete marketing system, defining clear goals and targeting specific audiences, having a compelling topic and clear message, choosing partners/sponsors well, employing processes to fill rooms, and having follow up strategies. The speaker discusses their own experiences using seminars, including challenges, success strategies, ROI outcomes, and barriers to more seminars. Examples are provided of case studies where seminars generated new clients, projects, and referrals.
40% of America's workforce admits that financial stress negatively impacts their workplace performance.
To find out more on how to increase productivity and improve your company's bottom line contact us today!
The document summarizes the results of a financial wellness survey and workshop for employees. It finds that many employees struggle with finances and feel stress, with 39% having trouble paying credit cards and 70% living paycheck to paycheck. A workshop on financial wellness found it to be highly applicable and recommended, with 76% interested in coaching and 99% recommending it to coworkers. Employers saw benefits like reduced stress and improved productivity. Feedback showed employees felt empowered to save money and pay off debt after applying the principles.
Finally, an interactive treatment of accounting that strips away the complexity normally associated with dry accounting principles! Our color coded interactive system allows participants of all backgrounds to gain a solid understanding of balance sheets, income statements, and general financial reporting without falling asleep!
How to Build a Professional Services FirmORS Partners
Terry Williams, CEO of ORS Partners, Cross X Platforms, and Managing Partner at NextStage Captial dives into the principles of building a professional services firm.
The document discusses the challenges faced by client services professionals and organizations with client services functions. Some challenges for client services practitioners include keeping skills and competencies updated, finding valuable peer forums, and gaining recognition from peers and clients. Organizational challenges involve attracting, developing, and retaining talent, defining roles, ensuring the function adds value and is fee-earning. The document proposes some ways to meet these challenges, such as developing standards and competencies, a client services academy for development, tools to work efficiently, and demonstrating the value client services brings to relationships.
The document summarizes key topics from a CIPE workshop for women's chambers, including:
- Understanding the role and purpose of chambers in representing members' collective interests.
- Important questions around long-term vision and sustainability of chambers.
- Potential challenges of unethical practices and the importance of good governance.
- Common issues facing women entrepreneurs in South Asia and how chambers can help address them.
Small Business Development Centers GuideSurePayroll
Small business owners face difficulties accessing loans and capital. The Small Business Administration (SBA) and Small Business Development Centers provide free consulting, training, and online resources to help small businesses succeed. These organizations can help entrepreneurs enhance their skills, build networks, and access loan guarantees to overcome financial challenges and grow their businesses.
This document discusses customer experience management at AIESEC UoM Thessaloniki. It emphasizes the importance of focusing on quality experiences for EPs, interns, and members. Net Promoter Scores are used to gather feedback at different stages. Common issues reported include lack of alignment with what was promised and lack of logistical support. The document outlines a customer experience management plan to engage customers, respond to feedback, and promote experiences. It stresses the importance of listening to customers and taking action based on feedback to create a customer-centric culture at AIESEC.
1) The document outlines 20 common challenges faced by small businesses, including poor business planning, inadequate funding, lack of experience, ineffective marketing, and poor customer service.
2) It also discusses the importance of having an organizational plan that identifies key roles and their responsibilities, and ensuring employees receive proper training.
3) Finally, it recommends small business owners who identify with the challenges discussed should consult business development consultants and professionals like lawyers, accountants, and financial advisors to help turn their business around.
The document discusses strategies for converting leads from ElderCare link and other sources into clients. It provides tips for understanding a lead's needs and perspective, educating leads about services and costs, establishing trust and loyalty, and following up consistently. Metrics are given for the return on investment of a lead generation campaign, showing a 421% ROI. The document promotes additional resources from www.MySeniorService.com to help implement an effective lead conversion strategy.
How do you decide if you want a lifestyle consulting business or to scale and build a consultancy that is local, regional, or national. There's no answer but this presentation might help you think about the topic and evaluate your short/medium/long term plans/
What every great business consultant needsa0s1d2f3
A business consultant know their success relies on upon more than working through a checklist. So here are the six things which every great business consultant should follow.
By the Numbers: The True Cost of Opening a BrokerageInman News
Courtney Poulos
Broker/Owner, Acme Real Estate
Luke Monroe
Broker and CEO, Kendrick Realty & Simply Sold Properties
Vanessa Bergmark
CEO/Owner, Red Oak Realty
How do you evolve and grow as a sales leader? What's the new normal for sales today? How to change and help your sales people to change. Running sales for a start-up is different than running sales for an established company as you will be carrying a bag and doing more heavy lifting to start.
This presentation is for business owners who are interested in building and maintaining value in their company with an emphasis on positioning the business for transition, and exit plannig.
This document provides an overview of business ownership options, with a focus on franchising. It discusses why people choose to work for others rather than own their own business, and explores the risks and perceptions of risk around jobs and business ownership. The document outlines three options for business ownership: starting your own business, buying an existing business, or buying a franchise. It argues that franchising provides benefits like name recognition, proven systems, support and lower failure rates compared to other options. Common myths about franchising are debunked, such as the ideas that only certain industries franchise, or that franchises are automatically expensive or require industry experience. Overall benefits of franchising are summarized as using a proven approach to starting and staying in business with
This document outlines a 21-point business success system. It provides tips across many areas important for business success including planning, finances, marketing, operations, and personal development. Some key tips include having a 3-5 year business plan, focusing marketing efforts on a niche market segment, establishing key performance indicators to track business progress, and leveraging the 80/20 rule to focus efforts on the most important activities. The overall message is that success requires attention to many business details and continuous learning and self-improvement.
The document discusses using seminars for marketing purposes. It provides strategies for successful seminar marketing, including positioning seminars within a complete marketing system, defining clear goals and targeting specific audiences, having a compelling topic and clear message, choosing partners/sponsors well, employing processes to fill rooms, and having follow up strategies. The speaker discusses their own experiences using seminars, including challenges, success strategies, ROI outcomes, and barriers to more seminars. Examples are provided of case studies where seminars generated new clients, projects, and referrals.
40% of America's workforce admits that financial stress negatively impacts their workplace performance.
To find out more on how to increase productivity and improve your company's bottom line contact us today!
The document summarizes the results of a financial wellness survey and workshop for employees. It finds that many employees struggle with finances and feel stress, with 39% having trouble paying credit cards and 70% living paycheck to paycheck. A workshop on financial wellness found it to be highly applicable and recommended, with 76% interested in coaching and 99% recommending it to coworkers. Employers saw benefits like reduced stress and improved productivity. Feedback showed employees felt empowered to save money and pay off debt after applying the principles.
Finally, an interactive treatment of accounting that strips away the complexity normally associated with dry accounting principles! Our color coded interactive system allows participants of all backgrounds to gain a solid understanding of balance sheets, income statements, and general financial reporting without falling asleep!
The document outlines 5 financial literacy skills that Bill Gates would approve of:
1) Finding all assets and their true value, including intangible assets like reputation.
2) Understanding that revenue is any activity that generates value, not just cash.
3) Managing profit margins by minimizing expenses to generate the most value possible.
4) Recognizing the importance of cash flow and ways to improve it like getting early payments.
5) Defining success metrics like return on assets and tracking key performance indicators to avoid being "flying blind."
Color Accounting - Benefits to Lawyerssciencevixen
Accounting may not sound like a necessary skill for lawyers but the more information one has, the better service they can provide to clients. This slideshow details the benefits of learning accounting through a visual, language-based approach known as Color Accounting.
Finance for Non-Financial Managers and Professionals Bob Tran
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help boost feelings of calmness, happiness and focus.
Providing non-financial information to reporters, analysts and asset managers...Chie Mitsui
Nomura Research Institute provides non-financial information to analysts through their upgraded EDINET system. The new taxonomy for EDINET will tag non-financial information such as corporate events, management changes, and risk factors. Sample data shown includes tags for discussion of going concern risks, subsidiaries and affiliates, corporate governance details, and accounting policies. Analysts expect the new system to facilitate easier access and analysis of important non-financial details in company reports.
1) The document discusses key accounting concepts and conventions. It defines 11 accounting concepts including business entity, money measurement, going concern, and historical cost.
2) It also explains 3 common accounting conventions: full disclosure, consistency, and conservatism. Conventions represent generally accepted practices adopted through agreement, while concepts provide a theoretical foundation.
3) The main difference between concepts and conventions is that concepts cannot involve personal bias and are not uniformly adopted, while conventions are uniformly adopted based on customs or legal guidelines.
Color Accounting is an educational approach to accounting that uses visual methods to make accounting concepts easier to understand. It benefits entrepreneurs, executives, managers, and others by helping them better understand financial literacy, engage stakeholders, and maximize business efficiencies. The approach teaches the essence of business through the value cycle in a way that is adaptable, provides immediate payback through implementation, and leverages other corporate training through empowering and unforgettable learning.
Color Accounting es un taller innovador para la enseñanza de la contabilidad. Utiliza nuevos modos de explicación (color, diagrama, dimensión, vínculos y sonido) para explicar conceptos que durante mucho tiempo han necesitado de una explicación más clara.
Color Accounting logra lo que hacen los talleres de "finanzas para no financieros". Pero debido a que se aproxima al contenido de manera diferente, el resultado es una comprensión más rápida y profunda del tema. Los participantes se entusiasman durante los talleres. El comentario más habitual es "¿Por qué no me enseñaron de esta manera antes?"
Las empresas quieren que sus empleados tomen decisiones correctas. Y esas decisiones deben basarse en un sólido pensamiento empresarial. Color Accounting ofrece una plataforma para la perspicacia financiera y luego empresarial.
How to define yourself to your target audience and not let the market to define you. High Net Worth clients want to hear that you understand their needs, goals and aspirations before they allow you over their walls.
5 Critical Steps for Selling Managed Services - Adam Harris MAXfocus
This document provides an overview of critical steps for selling managed services, including identifying the decision makers, understanding value propositions, qualifying leads, and managing sales teams. It discusses moving from capital expenditures to operating expenditures, the importance of vision and values, and recruiting the right salespeople. The key steps outlined are establishing credibility, qualifying needs and motivations, presenting solutions, presenting pricing, and signing contracts. People engagement and getting the right people on the sales team are also covered.
This document discusses how to select a profitable target market to attract ideal clients. It recommends focusing marketing efforts on a specific niche rather than broad categories. Choosing a target market that has problems you can solve, is large enough and financially capable, and that you enjoy working with makes marketing more effective. The document provides examples of advisors who found success by specializing in niches like pilots, business owners, or divorcees. It also outlines steps to embrace a niche, from crafting messaging to distributing relevant content and making it easy for prospects to contact you.
How to Unleash the Hidden Value of a Best Practices Voice of the Customer Pro...Gainsight
Your customer base is a constant feedback generating engine. That information is pure gold to any type of business, but especially recurring revenue companies. Unfortunately, it’s lost in the ether when you don’t have a systematic way to capture that feedback, transform it into insights, actualize those insights, and realize the value from the customer.
We call that infinite feedback loop the Voice of the Customer (VoC).
In this webinar, you’ll learn several actionable tips and tricks to spin up a world-class VoC program, as well as what common pitfalls to avoid along the way. Join Waypoint Group Founder and Principal Steve Bernstein and Gainsight Director of Product Marketing Ganesh Subramanian as they explore what makes VoC so valuable and how you can drive that value in your organization.
NCET Tech Bite | Marie Gibson, Transform YOUR Revenue into Profit | April 2017Dave Archer
Work Smarter NOT Harder. What every business owner should know to turn revenue into profit
Many business owners have invested their lives; their savings; they work 60-70 hours each week; they hire coaches, marketers, social media people, design websites; and yet, their business just barely breaks even. Furthermore, many people in Northern Nevada work a job to support their business…it works; but is there a better way? Marie Gibson says “Absolutely!”
Join NCET for Tech Bite on April 22, and hear Marie Gibson, Principal of Gibson & Associates, provide key steps that every business owner must take to turn his/her revenues into profit.
During this luncheon, you’ll see how easy it is to truly take charge and speak the language of business, such as:
- Determining your niche and business model
- Setting and prioritizing goals
- Creating your internal systems
- Actually using your financial reports to make decisions
- Managing your time wisely
- Charging what you are worth
If you’re ready to become a powerful business with a fat bottom line, join us for The Key Steps to Transforming your Revenues into Profits!
The document provides guidance on managing a successful hospitality business through focusing on people, processes, partnerships, and leadership and organizational culture. It emphasizes the importance of consciously evaluating whether these elements are helping or hindering the business. Key aspects of success include understanding values, training, reputation, and productivity impacts of processes; ensuring partnerships help rather than hinder; and cultivating leadership characteristics like humility, learning, communication, and inspiration.
Why Good Service isn’t Good Enough: Shift Your Mindset- Before They Shift The...Integrity Solutions
This document discusses the importance of shifting to a customer-focused mindset in sales. It identifies three common sales mindsets - transactional, product-focused, and customer-focused - and emphasizes cultivating the latter. The key to sales success is developing sales congruence by aligning one's view of selling, abilities, values, commitment to activities, and belief in the product in a customer-centric way. Achieving congruence releases achievement drive and motivation. The document provides tips for developing a positive view of selling and gauging one's current level of sales congruence.
This document provides tips for creating an effective employment brand. It discusses that an employment brand shapes how candidates view an organization and helps communicate its culture and values. It emphasizes gathering insights from stakeholders to understand the organization's mission, vision, and personality in order to attract and retain top talent. The document outlines the key elements involved in developing an employment brand strategy, activating the brand through various touchpoints, and measuring its effectiveness.
This webinar discusses the 3 critical pillars for business success: 1) solid foundations and branding, 2) products and services, and 3) building and growing a customer base. It provides tips for each pillar, such as establishing a strong legal and financial structure, developing high-value products, and using marketing automation and social media to find new customers. The webinar is aimed at startups and small businesses across many industries. It claims this three-pillar framework is a proven system for success. Attendees will learn how to apply each pillar to their own business.
Entrepreneurship skills are needed by everyone. This was a presentation made for some selected district associations in North Western Province of Zambia to equip them with useful entrepreneurial skills
The document summarizes the internship experience of Arijeet Dutta at Catalyst Trusteeship Limited (CTL). It discusses CTL's services including debenture trustee, security trustee, and investment advisory. It describes the operational activities carried out by Arijeet such as preparing payout letters, MIS reports, and uploading data to securitization software. The internship provided learning experiences like understanding day-to-day operations, multi-tasking, communication skills, and working in a team.
Accountants are transitioning from traditional compliance services to advisory services to maintain revenue and prevent price wars. This requires accountants to position themselves as advisors, build trust with clients, use technology to analyze data and tell compelling stories with numbers. It also means identifying clients' needs, using tools to provide actionable advice, and grading clients to pursue overdue payments. Technology can support advisory work by automating processes and structuring meetings, but soft skills are critical to explain insights to clients and help them improve their businesses.
The document discusses Aviva's "common sense" program to improve customer experience. It describes Aviva's operations across 21 countries with 36,000 employees and 43 million customers. It advocates using systems thinking and customer journey mapping to understand experiences from the customer's perspective rather than internal processes. The program empowered employees to improve experiences and led to increased customer satisfaction, loyalty, and cost savings. The document highlights the importance of executive sponsorship, cross-functional collaboration, and linking customer experience initiatives to clear business objectives for successful transformation.
The document discusses maximizing customer satisfaction through meeting customer expectations and empowering employees. It outlines four levels of customer expectations - accuracy, availability, partnership, and advice. Meeting the top two levels builds loyalty and retention. Empowering frontline employees and involving them in continuous improvement efforts increases motivation and satisfaction from both employees and customers. Implementing small incremental changes through a Kaizen culture of continuous improvement leads to significant gains over time.
Our Seven Step Exit Planning Process™ will help the owners of businesses ranging from $3 million to $50 million in value, to begin thinking about the Exit Planning process when two streams of thought begin to converge. The first stream is a feeling that you want to do something besides go to work everyday: either you would like to be someplace else—doing something else—or you simply no longer get the same kick out of doing what you are doing.
This document provides information about James Dumas and his background, qualifications, and skills for employers seeking entry-level accounting or management candidates. It includes details of James' education, work experience at the Internal Revenue Service where he gained tax and customer service skills, and his personal attributes such as strong communication, research, and leadership abilities. The document utilizes various frameworks like SWOT analysis and value proposition statements to highlight how James can add value to potential employers.
3. Business Comes Alive!
• Outcome: A deep understanding of
how value is generated in business
and my role in making that happen.
4. Business & Education
Benefits
• Enables better profit-focused decisions
• Promotes engagement/financial leadership
• Integrated, communicative teams
• Links daily behavior with value generation
• Provides essential life skill for all
• Establishes strong foundation for any
further accounting/business studies
5. Need
• Look a bit deeper and management issues
are often financial literacy issues.
• Illiterate people disengage.
• Color Accounting wakes people up and
excites them to action
• People think accounting is difficult. It’s not.
““My business failedMy business failed
because Ibecause I
misunderstood themisunderstood the
word ‘Revenue’”word ‘Revenue’”
““My business failedMy business failed
because Ibecause I
misunderstood themisunderstood the
word ‘Revenue’”word ‘Revenue’”
7. Why it works?
• Fixes the root cause of illiteracy
• BaSIS Framework™
means people can see, touch, engage
• Point-ability means people communicate clearly
• No gimmicks
9. Learning Benefits
• Rapid, deep learning
• Immediately applicable
• Tailored to your business
• All levels. All styles.
• Lasting
• Leverages other training
• Enjoyable.
• Removes fear
10. Purchasing Comfort
• Cost effective
• Your trainers or ours
• Flexible: time, place, format
• Best of breed training
• Proven. No surprises
11. Business Benefits
• Team members: understand profit impact of role:
where I fit into the big picture
• Sales people: understand their clients’ businesses &
purchasing motives better. Adapt their selling pitch.
Explain value of services.
• Clerks: perform their tasks better. “The one course
that makes a difference at the screen”
• Managers: manage budgets, achieve targets
• Finance team: no intimidation. Get the message
across.
12. More Business Benefits
• Executives: communicate priorities, KPIs
• Industries: Better understanding of profit and cash
flow. e.g. Insurance reserves
• Onboarding: Creates a great first impression
• Board: Greater risk awareness, increased
participation
• Lawyers: Richer engagement of clients, colleagues,
witnesses, expert advisors. Practice management.
13. Heard many times…
• “Why aren’t all accounting courses
taught this way?”
• “This was the best training in my 16
years at this company”
• “I learned more in a day than I learned
in 2 semesters at college.”
14. Color Accounting and BaSIS Framework are trademarks of
Brought to you by:
Licensed Color Accounting Solution Provider
WJ Reddin & Associates (Pvt) Ltd
Email: reddin@utande.co.zw
Editor's Notes
Color Accounting is a learning system. It is based upon a new way of graphically representing financial information.
(Caution: People have on occasion thought that CA is a new way of doing accounting to be used by company’s accounting departments.)
Ultimately Color Accounting is about business more than accounting.
It addresses the root-cause of people’s disengagement, fear and sub-optimal decisions.
Color Accounting delivers a solid ‘platform of understanding’.
People have said of other courses “I learned about the ratios and financial measures, but I still didn’t know where the numbers came from”
Strong business benefits from people-centric outcomes
You will learn about the essence of business.
Henry Ford, whilst massively improving the efficiency of car manufacture with his production line, turned people from carriage builders into ‘wheel putter onners’. They lost sight of the whole. Unlike the sweeper at NASA who said I’m helping send a man to the moon, workers need to be reminded of where they fit into the whole.
Color Accounting delivers and understanding of how business - in essence - works. People often simplify business by describing it as about cash in and cash out. That’s an oversimplification. Business is about value generation.
Articulate this cycle:
- The owner takes the initiative and the most risk, and inject equity capital to start a business. If they put in a $100, they’d only be able to buy $100 worth of assets.
- So they leverage their funds by borrowing ‘other people’s money’. The business incurs liabilities and uses a second source of funding.
- With these two sources of funding the business acquires assets, whose purpose is to generate income.
- Unfortunately it’s a fact of life that you have to destroy value as expense…
- To generate value as income. Every employee is part of the tension between these two activities.
- Hopefully there’s more value generated than destroyed, and the surplus goes to the owner, who took the most risk.
This Value Cycle is a powerful explanation made possible only by an understanding of the BaSIS Framework.
Color Accounting is effective and better than other systems of teaching accounting and finance because
- It uses color and 3-dimensional props so that learners can see and experience accounting
- Color is used logically, not gratuitously like other systems. Color usage is patented.
- The system physically models how accounting truly works. So learners interact with what is actually an accounting system.
- Each learner gets a pack of learning materials, which includes reference materials to keep
- The learning delivers and understanding of fundamentals that other courses ‘step over’. Colour Accounting uniquely addresses issues that other courses ‘don’t realize that students need but don’t know’. An example of this is the meaning of ‘expense’ and ‘income’.
- CA starts at Level 0, where other courses start at Level 2 or 3. Everything that follows is therefore weakened.
The system creates point-ability. Literally, concepts that were obscure can now be pointed to. For example, a huge confusion that is addressed is the difference between income and cash. Students can be observed looking at one element when describing another. This dissonance can be highlighted and results in an ‘aha’ moment. Facilitators can both show concepts precisely and ‘get inside the heads’ of their students.
Another classic misunderstanding that is clearly explained is the connection between the balance sheet and income statement.
The BaSIS Framework is a graphical representation of a Balance Sheet and Income Statement. By connecting real world events > to an accounting system > to financial reports > to business analysis > to business decisions, students leave informed and empowered.
Other courses put ‘lipstick on the pig’. They dress up the same old explanations to look fun, with no increase in learning result.
Color Accounting has been used by industry leaders and many are repeat clients, year after year.
The head of the accounting unit at Harvard Business School endorsed Color Accounting with the following quote:
"[Color Accounting] has the advantage of showing how accounting works visually. We all tend to see problems and relationships more easily visually, so the ACA approach takes advantage of how we learn most effectively. As such, I believe that it is of value to anyone who is interested in understanding how accounting works (from high school students to undergrads to MBAs to business executives)."James R. Williston Professor of Business AdministrationHarvard Business School
In banking it’s particularly useful for helping people understand money flow through the bank’s system
In not for profits, it’s particularly useful for helping managers understand fund restrictions and reserves. They know more clearly when they can and can’t spend.
In accounting firms, onboarding programs benefit with faster training and full grasp of accounting. And parallel experts (such as tax advisors and support staff) become less threatened by the jargon that the accountants use.
Lawyers love knowing how the financial statements connect and engage clients, experts advisors and each other more confidently. All sorts of lawyers benefit, from commercial lawyers involved in equities issuance, family lawyers assessing the value of estates, to litigation lawyers understanding the commercial issues at play.
Extremely fast learning saves money. Even an advanced accounting program can be shortened by including CA as a pre-requisite
Finance professionals benefit from learning how to communicate accounting issues better. They get to understand what other people don’t understand, or what others often incorrectly think when they use certain terms. Financial people often get new insights for themselves.
CA has been used for blue collar workers, and for boards of directors.
It is powerfully simple, but never simplistic.
HR executives and Learning & Development Professionals in many industries have been thrilled with the results of Color Accounting workshops.
The last thing that an L&D manager wants is to trap a group of their people in a deadly dull or ineffectual workshop. The risk of that happening with a Color Accounting workshop is zero.
People often pop-in to CA workshops and end up staying for hours.
HR execs love CA because:* superior learning technology* less time off job* higher ratings
“CA's superior learning technology means less time, more understanding, higher engagement with company financial strategies, more innovation. It more than pays for itself.”
“CA directly addresses top HR priorities: engagement, productivity, talent management.”
“Talent Management: CA speaks to those professionals who might have 'avoided' accounting in their careers. For example, we have lots of experience with lawyers and engineers. The result? More professionals with an understanding of finance = a bigger talent pool of future leaders.”