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DIGITAL	
  IS	
  PRIME
“Customers	
  have	
  moved	
  online…	
  Its	
  time	
  marketing	
  professionals	
  do”	
  
Ketan	
  Sabnis	
  
Atul	
  Jethmalani
INTERNET	
  USAGE	
  IN	
  INDIA
Time	
  spent	
  online	
  over	
  PC,	
  Mobile	
  &	
  Tablets	
  is	
  growing	
  substantially	
  	
  
every	
  year	
  in	
  India	
  
Internet	
  user-­‐base	
  grew	
  by	
  40%	
  in	
  2013	
  breaching	
  20.3	
  Crore	
  user	
  mark	
  
By	
  June	
  2014,	
  India	
  will	
  have	
  24	
  Crore	
  internet	
  users	
  
India	
  has	
  2nd	
  largest	
  mobile	
  internet	
  user	
  base	
  
15+	
  Crore	
  Facebook	
  users	
  in	
  India	
  
WHAT	
  IS	
  DIGITAL	
  MARKETING
via WhiteSpace Branding Web Design
via WhiteSpace Branding Web Design
via WhiteSpace Branding Web Design
MEASUREMENT	
  IS	
  THE	
  KEY
Marketing	
  approach	
  should	
  be	
  data	
  driven
Cost	
  Per	
  Impression	
  (CPI)	
  
Click	
  Through	
  Rate	
  (CTR)	
  
Time	
  on	
  site	
  
Bounce	
  RateBranding(
Lead%Genera)on%
Customer)Loyalty)
Direct	
  Traffic	
  
Social	
  Mentions	
  
Branded	
  Keyword	
  Search
Marketing	
  
Cost	
  Per	
  Click	
  (CPC)	
  
Cost	
  Per	
  Visit	
  
Cost	
  Per	
  Lead	
  
Cost	
  Per	
  Qualified	
  Lead	
  
ROMI	
  :	
  Revenue	
  /	
  Cost
Online	
  Referrals	
  
Social	
  Actions:	
  Like,	
  Share	
  etc.	
  
Engagement	
  on	
  Social	
  Media	
  
Lifetime	
  Value	
  of	
  Customer
Response	
  to	
  Emails	
  
Response	
  to	
  Phone	
  Calls	
  /	
  SMS	
  
Churn	
  Rate	
  
ROMI=Revenue	
  by	
  Referral/Cost
METRICS SUCCESS	
  RATE
Sales	
  
Cost	
  Per	
  Site-­‐Visit	
  
Cost	
  Per	
  Conversion	
  
DIGITAL	
  MARKETING	
  DEMYSTIFIED
a	
  simplified	
  process	
  for	
  digital	
  marketing	
  execution
FUTURE	
  OF	
  DIGITAL	
  MARKETING
and	
  it’s	
  not	
  just	
  the	
  Internet
EVERYTHING	
  TODAY	
  AND	
  IN	
  FUTURE	
  WILL	
  BE	
  ABOUT	
  DATA
Multi	
  screen	
  -­‐	
  a	
  connected	
  world
Tracking	
  customers	
  across	
  all	
  devices	
  	
  and	
  providing	
  them	
  
seamless	
  customer	
  experience
Capture	
  attention	
  of	
  today’s	
  TIME	
  POOR	
  audience
Display	
  the	
  right	
  ad	
  to	
  the	
  right	
  customer	
  at	
  the	
  right	
  time	
  on	
  the	
  
right	
  screen	
  and	
  driven	
  by	
  right	
  data.
Global	
  brands	
  but	
  local	
  advertising	
  -­‐	
  Geo	
  fencing
Connecting	
  offline	
  stores	
  
Wearable	
  Devices	
  -­‐	
  Digital	
  goes	
  personal
Extensive	
  sharing	
  of	
  personal	
  information	
  
24*7	
  availability	
  &	
  connectivity
DIGITAL	
  MARKETING	
  STORY	
  -­‐	
  INDIA
Amura’s	
  contribution	
  to	
  the	
  Real	
  Estate	
  Industry
Back	
  in	
  2009,	
  the	
  digital	
  marketing	
  industry	
  was	
  all	
  
fragmented

Real	
  Estate	
  -­‐	
  one	
  the	
  biggest	
  spenders	
  offline	
  had	
  no	
  
preference	
  for	
  digital	
  
We	
  saw	
  a	
  big	
  opportunity	
  waiting	
  to	
  explode	
  
Our	
  initial	
  phase	
  
Educating	
  real	
  estate	
  companies	
  about	
  #digitalmarketing	
  
Getting	
  them	
  onboard	
  for	
  pilot	
  initiatives	
  
Minuscule	
  online	
  spends	
  
year	
  
2009
Post	
  the	
  initial	
  phase	
  &	
  a	
  few	
  pilot	
  campaigns	
  later
We	
  proved	
  -­‐	
  Global	
  reach	
  is	
  possible	
  only	
  via	
  digital	
  
Made	
  companies	
  realize	
  effectiveness	
  of	
  this	
  channel	
  for	
  brand	
  /	
  
product	
  communication	
  
But	
  found	
  its	
  still	
  treated	
  as	
  an	
  organic	
  medium	
  
Still	
  not	
  the	
  primary	
  channel	
  for	
  lead	
  generation
year	
  
2010
Digital	
  becomes	
  mainstream	
  -­‐	
  the	
  Reverse	
  Trend
Brands	
  understand	
  digital	
  strategy	
  is	
  a	
  must	
  
Made	
  paid	
  advertising	
  for	
  lead	
  generation	
  primary	
  
60%	
  of	
  marketing	
  spends	
  via	
  digital	
  media	
  
Companies	
  consider	
  social	
  as	
  another	
  customer	
  touchpoint	
  
We	
  started	
  experimenting	
  with	
  mobile	
  and	
  handhelds	
  
Digital	
  spends	
  go	
  USD	
  5+	
  million	
  per	
  year
year	
  
2012
Customer	
  focus	
  becomes	
  the	
  key
Lead%Genera)on%
Its	
  not	
  about	
  showing	
  ads	
  
Customers	
  voice	
  their	
  opinion	
  and	
  expect	
  correspondence	
  
Customer	
  connect	
  -­‐	
  Social	
  gains	
  prominence	
  -­‐	
  We	
  decided	
  
to	
  venture	
  into	
  ORM	
  
Multi	
  devices	
  become	
  a	
  norm	
  -­‐	
  found	
  ways	
  to	
  track	
  
customers	
  across	
  devices	
  
Content	
  marketing	
  is	
  the	
  King
year	
  
2013
Become	
  a	
  digital	
  enabler	
  for	
  mid/small	
  segment	
  Real	
  Estate	
  companies	
  
Create	
  personalized	
  home	
  buying	
  experience	
  
#bigdata	
  driven	
  marketing	
  
Real	
  time	
  bidding	
  and	
  programmatic	
  buying	
  
Expand	
  across	
  industries	
  -­‐	
  changing	
  how	
  marketing	
  in	
  India	
  works	
  
THE	
  FUTURE	
  FOR	
  AMURA
THANK	
  YOU

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Digital is Prime: It's Time to Move Marketing Online!

  • 1. DIGITAL  IS  PRIME “Customers  have  moved  online…  Its  time  marketing  professionals  do”   Ketan  Sabnis   Atul  Jethmalani
  • 2. INTERNET  USAGE  IN  INDIA Time  spent  online  over  PC,  Mobile  &  Tablets  is  growing  substantially     every  year  in  India   Internet  user-­‐base  grew  by  40%  in  2013  breaching  20.3  Crore  user  mark   By  June  2014,  India  will  have  24  Crore  internet  users   India  has  2nd  largest  mobile  internet  user  base   15+  Crore  Facebook  users  in  India  
  • 3. WHAT  IS  DIGITAL  MARKETING
  • 7. MEASUREMENT  IS  THE  KEY Marketing  approach  should  be  data  driven
  • 8. Cost  Per  Impression  (CPI)   Click  Through  Rate  (CTR)   Time  on  site   Bounce  RateBranding( Lead%Genera)on% Customer)Loyalty) Direct  Traffic   Social  Mentions   Branded  Keyword  Search Marketing   Cost  Per  Click  (CPC)   Cost  Per  Visit   Cost  Per  Lead   Cost  Per  Qualified  Lead   ROMI  :  Revenue  /  Cost Online  Referrals   Social  Actions:  Like,  Share  etc.   Engagement  on  Social  Media   Lifetime  Value  of  Customer Response  to  Emails   Response  to  Phone  Calls  /  SMS   Churn  Rate   ROMI=Revenue  by  Referral/Cost METRICS SUCCESS  RATE Sales   Cost  Per  Site-­‐Visit   Cost  Per  Conversion  
  • 9. DIGITAL  MARKETING  DEMYSTIFIED a  simplified  process  for  digital  marketing  execution
  • 10.
  • 11.
  • 12.
  • 13. FUTURE  OF  DIGITAL  MARKETING and  it’s  not  just  the  Internet
  • 14. EVERYTHING  TODAY  AND  IN  FUTURE  WILL  BE  ABOUT  DATA Multi  screen  -­‐  a  connected  world Tracking  customers  across  all  devices    and  providing  them   seamless  customer  experience Capture  attention  of  today’s  TIME  POOR  audience Display  the  right  ad  to  the  right  customer  at  the  right  time  on  the   right  screen  and  driven  by  right  data. Global  brands  but  local  advertising  -­‐  Geo  fencing Connecting  offline  stores   Wearable  Devices  -­‐  Digital  goes  personal Extensive  sharing  of  personal  information   24*7  availability  &  connectivity
  • 15. DIGITAL  MARKETING  STORY  -­‐  INDIA Amura’s  contribution  to  the  Real  Estate  Industry
  • 16. Back  in  2009,  the  digital  marketing  industry  was  all   fragmented
 Real  Estate  -­‐  one  the  biggest  spenders  offline  had  no   preference  for  digital   We  saw  a  big  opportunity  waiting  to  explode   Our  initial  phase   Educating  real  estate  companies  about  #digitalmarketing   Getting  them  onboard  for  pilot  initiatives   Minuscule  online  spends   year   2009
  • 17. Post  the  initial  phase  &  a  few  pilot  campaigns  later We  proved  -­‐  Global  reach  is  possible  only  via  digital   Made  companies  realize  effectiveness  of  this  channel  for  brand  /   product  communication   But  found  its  still  treated  as  an  organic  medium   Still  not  the  primary  channel  for  lead  generation year   2010
  • 18. Digital  becomes  mainstream  -­‐  the  Reverse  Trend Brands  understand  digital  strategy  is  a  must   Made  paid  advertising  for  lead  generation  primary   60%  of  marketing  spends  via  digital  media   Companies  consider  social  as  another  customer  touchpoint   We  started  experimenting  with  mobile  and  handhelds   Digital  spends  go  USD  5+  million  per  year year   2012
  • 19. Customer  focus  becomes  the  key Lead%Genera)on% Its  not  about  showing  ads   Customers  voice  their  opinion  and  expect  correspondence   Customer  connect  -­‐  Social  gains  prominence  -­‐  We  decided   to  venture  into  ORM   Multi  devices  become  a  norm  -­‐  found  ways  to  track   customers  across  devices   Content  marketing  is  the  King year   2013
  • 20. Become  a  digital  enabler  for  mid/small  segment  Real  Estate  companies   Create  personalized  home  buying  experience   #bigdata  driven  marketing   Real  time  bidding  and  programmatic  buying   Expand  across  industries  -­‐  changing  how  marketing  in  India  works   THE  FUTURE  FOR  AMURA