cohort observation

1. App Research and Development Nandi Piper
Welcome

2. App Research and Development Nandi Piper
Unmet Need or Desire
• Safer conditions and better methods of recording

3. App Research and Development Nandi Piper
The Observation Group
• RSRs in the Towers

4. App Research and Development Nandi Piper
Ethnographic Research Observations

5. App Research and Development Nandi Piper
Ethnographic Research Observations

6. App Research and Development Nandi Piper
Ethnographic Research Observations

7. App Research and Development Nandi Piper
Ethnographic Research Interview

8. App Research and Development Nandi Piper
Ethnographic Research Interview
• RSRs in the Towers are left within the booths the entire shift
• Dealing with multiple residents can be hectic

9. App Research and Development Nandi Piper
Ethnographic Research Interview
• Sometimes they can feel as if the rules aren’t being
enforced well because they cannot leave the booth
• If residents get rowdy they have a panic button, but still
have to wait for public safety to arrive.

10. App Research and Development Nandi Piper
Ethnographic Research Observations
• RSRs need better safety precautions
• RSRs deserve to have better
accommodations for the hours they work

11. App Research and Development Nandi Piper
Ethnographic Research Observations
• Residents do not respect all RSRs
• RSRs need a better approach to making
sure banned individuals don’t enter.

12. App Research and Development Nandi Piper
App Idea
• A system that allows RSRs to become safer and more
effective at their job by going digital instead of
physically writing.

13. App Research and Development Nandi Piper
App Idea
• System would allow RSRs to record names digitally.
• Panic button located on the screen that would alert the
closest Public Safety Officer, instead of the office.

14. App Research and Development Nandi Piper
Ideation Session

15. App Research and Development Nandi Piper
Ideation Session

16. App Research and Development Nandi Piper
Ideation Session
• Provide face recognition
• Metal detection (as of right now individuals are allowed
to bring anything in the buildings.
• Automated check-in service

17. App Research and Development Nandi Piper
Research on Smartphone Apps
• ADT Pulse
• Square tile menu; cameras located from home

18. App Research and Development Nandi Piper
Research on Smartphone Apps
• Norton Security
• All white with orange icons; less options