The document outlines key factors for organizations to thrive amidst uncertainty based on a presentation by the CEO. It discusses various economic, political, technological, and global uncertainties and challenges over the past few decades. The CEO presents 7 key factors for thriving in uncertainty: embracing change, fostering innovation, building resilience, listening to customers, investing in people, leveraging technology, and seeing risk as an opportunity. However, the CEO acknowledges that many other important factors were not included, such as leadership, marketing, strategic planning, customer service, and regulatory compliance. Ultimately, the CEO argues that thriving amidst uncertainty requires authenticity, grit, embracing ambiguity, and turning it into an asset through continuous growth and innovation.

1. THRIVING IN UNCERTAINTY
ROBERT COHEN
CHAIRMAN AND CEO
NOVEMBER 30, 2023

2. UNCERTAINTY

6. 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023

7. COVID-19
Recession
The Dot-
Com Crash
& 9/11
S&L Crisis &
Gulf War
Recession
ECONOMIC RECESSION AND GOVERNMENT
SHUTDOWN
The Great
Recession
2023
Government Shutdown Economic Recession

8. REGULATORY BUSINESS REFORM
Hillarycare
Glass
Steagall
Obamacare
Non Compete
2023
Gramm
Leach Bliley
Sarbanes-Oxley
Dodd
Frank
Whistleblower
Protection Act

9. INTERNATIONAL CONFLICT / WARS
Gulf War Afghanistan
Iraq War
Somali
Libya
Syria
Ukraine
Israel
2023

10. TECHNOLOGY INNOVATIONS
iPhone
AI outperforms
humans in
reading
comprehension
ChatGPT
2023

11. BLACK SWAN EVENT
9/11
2023

12. THRIVING DURING UNCERTAINTY
2023
S&P 500 Dow Jones Nasdaq Composite Russell 2000

13. THE GREATEST DANGER IN
TIMES OF TURBULENCE IS
NOT THE TURBULENCE.
IT IS TO ACT WITH
YESTERDAY'S LOGIC.
Peter Drucker

14. LOOK TOWARDS THE FUTURE
How will organizations do business in
the future?
What will it take for organizations to
thrive amidst uncertainty?

15. CHALLENGES
ACCELEARTING PACE
EMPOWERED ORGANIZATIONS
CHANGE / ADAPT
THRIVING AMIDST UNCERTAINTY
UNPRECEDENTED GROWTH AND SUCCESS!

16. 7 KEY FACTORS TO
THRIVING AMIDST UNCERTAINTY

17. 7 KEYS
1. EMBRACE CHANGE
• Don’t fear change
• Lean into it
• Pivot quickly
• Adapt / change
• MUST adjust our strategies during turbulent times!

18. 7 KEYS
1. CHANGE
2. FOSTER A CULTURE OF INNOVATION
• Create an environment where creativity is celebrated
• Failures are seen as opportunities
• Every team member is empowered to contribute their ideas
• MUST Crave Innovation – Innovation becomes the heartbeat of the
organization

19. 7 KEYS
1. CHANGE
2. INNOVATION
3. BUILD RESILIENCE INTO YOUR BUSINESS MODEL
• Not just about Bouncing Back Bouncing Forward
• Diversify revenue streams
• Fortify your financial foundation
• Develop contingency plans
• MUST build a business model that weathers uncertainty!

20. 7 KEYS
1. CHANGE
2. INNOVATION
3. RESILIENCY
4. LISTEN AND RESPOND TO CUSTOMERS
• Customer feedback is powerful
• Tailor your products and services
• Meet your customers needs, concerns, and desires
• MUST let your customer be your compass!

21. 7 KEYS
1. CHANGE
2. INNOVATION
3. RESILIENCY
4. LISTEN TO CUSTOMERS
5. INVEST IN YOUR PEOPLE
• Invest in their growth – professionally & personally
• Create a skilled and motivated workforce
• Competitive advantage
• MUST make your people your most valuable asset!

22. 7 KEYS
1. CHANGE
2. INNOVATION
3. RESILIENCY
4. LISTEN TO CUSTOMERS
5. INVEST IN YOUR PEOPLE
6. LEVERAGE TECHNOLOGY AS AN ENABLER
• Embrace technological advancements
• Streamline operations
• Enhance decision making
• Foster collaboration
• MUST make technology as an enabler of transformation!

23. 7 KEYS
1. CHANGE
2. INNOVATION
3. RESILIENCY
4. LISTEN TO CUSTOMERS
5. INVEST IN YOUR PEOPLE
6. LEVERAGE TECHNOLOGY
7. SEE RISK AS AN OPPORTUNITY
• Risk is a threat
• Understand your risks
• Develop mitigation strategies
• Calculated risk can lead to innovation and growth
• MUST be ready to seize opportunities that others might overlook!

24. 7 KEY FACTORS TO THRIVING AMIDST UNCERTAINTY
1. CHANGE
2. INNOVATION
3. RESILIENCY
4. LISTEN TO CUSTOMERS
5. INVEST IN YOUR PEOPLE
6. LEVERAGE TECHNOLOGY
7. RISK AS AN OPPORTUNITY

25. DO YOU AGREE WITH
THE 7 KEY FACTORS?
SO DO I!

26. ONE PROBLEM…

27. 27

28. 7 KEY FACTORS TO THRIVING AMIDST UNCERTAINTY
1. CHANGE
2. INNOVATION
3. RESILIENCY
4. LISTEN TO CUSTOMERS
5. INVEST IN YOUR PEOPLE
6. LEVERAGE TECHNOLOGY
7. RISK AS AN OPPORTUNITY

29. MISSED A LOT
• LEADERSHIP
• SALES AND MARKETING
• STRATEGIC PLANNING
• CUSTOMER SERVICE
• FINANCIAL COMPETENCY
• SUPPLY CHAIN
• COLLABORATION
• NETWORKING
• REGULATORY COMPLIANCE
• DIVERSITY
• DEI
• ESG
• MORE…

30. FACTORS FOR ANY SUCCESSFUL ORGANIZATION
• LEADERSHIP
• SALES AND MARKETING
• STRATEGIC PLANNING
• CUSTOMER SERVICE
• FINANCIAL COMPETENCY
• SUPPLY CHAIN
• COLLABORATION
• NETWORKING
• REGULATORY COMPLIANCE
• DIVERSITY
• DEI
• ESG
• MORE…
• CHANGE
• INNOVATION
• RESILIENCY
• LISTEN TO CUSTOMERS
• INVEST IN YOUR PEOPLE
• LEVERAGE TECHNOLOGY
• RISK AS AN OPPORTUNITY

31. NOT ABOUT SURVIVAL
GROWTH AND INNOVATION
100 YEARS OF CHANGE IN THE NEXT 5 YEARS
AUTHENTICITY AND GRIT!
THRIVING AMIDST UNCERTAINTY

32. AUTHENTIC
“Authentic” was selected as the 2023 word of the year by the Merriam-
Webster dictionary, landing among the most looked-up works in the
dictionary’s 500,000 entries, the company said in a press release Monday.
AUTHENTIC, GENUINE, BONA FIDE mean being actually and exactly what is
claimed.
AUTHENTIC implies being fully trustworthy as according to fact;

33. GRIT!

34. THE AMOUNT OF
VALUE YOU PLACE ON
SOMETHING IS DIRECTLY
PROPORTIONAL TO THE
ENERGY YOU WILL SPEND
IN OBTAINING IT

35. SUMMARY
CHALLENGES
• INFLATION
• INTEREST RATES
• POLITICAL POLARIZATION
• CLIMATE CHANGE
• CONFLICT / WAR
• TECHNOLOGICAL ADVANCEMENTS
OPPORTUNITIES
• 7 KEY FACTORS
• OTHER FACTORS
AUTHENTICITY AND GRIT
WE CAN THRIVE AMIDST UNCERTAINTY

43. THRIVING AMIDST UNCERTAINTY
NOT A DESTINATION
MINDSET
EMBRACING THE UNKNOWN
TURNING AMBIGUITY INTO OUR GREATEST ASSET!

44. THANK YOU

45. THRIVING IN UNCERTAINTY
Q&A