1. Coface Collections
North America, Inc.
06 15 2011

2. Coface: Worldwide Trade Facilitator
● Founded in France in 1946; international expansion in 1990s
● Subsidiary of Natixis
● Rated: A+ by Fitch
A2 by Mody’s
A- by S&P
Coface facilitates business-to-business commerce
worldwide, offering solutions to all companies – whatever
their size, nationality, or business sector – for managing,
protecting, and financing their accounts receivable.
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3. Business Lines
Coface delivers tools that enhance and support a company’s
credit management practices:
Accounts receivable protection
 Export and domestic credit insurance
 Political Risk risk guarantees
Corporate ratings and information
Accounts receivable management and debt collection
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4. One-on-One Customer Service
In today’s volatile economic environment the choice of who you will
use as your debt recovery partner is just as important as knowing
when to place an account for collections.
At CCNA, we still believe in the one on one relationship which
assures our clients of quick and professional service from a
representative they know and trust
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5. Licensing
Commercial collection agencies are required to be licensed or bonded in a
number of states.
Below is a list of states that require licensure/registration. For your protection as
our client, Coface Collections North America, Inc. is licensed/registered in these
states:
Arkansas Minnesota
Colorado Nebraska
Connecticut Nevada
Delaware New Jersey
Florida North Carolina
Idaho North Dakota
Illinois Ohio
Indiana Oregon
Louisiana Utah
Massachusetts Washington
West Virginia
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6. The I.N.C. approach
A full-service commercial debt recovery from
credit professionals
Investigation
We employ sophisticated investigative resources to gather and analyze information in order to
achieve optimal results.
 Negotiation
The financial information and other pertinent facts that we gather enable our collectors to
negotiate from a position of strength.
 Collection
Our approach combines state-of-the-art technology and resources with expertise, experience and
finesse
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7. Financial Investigations
Coface Collections North America, Inc. uses every
available resource to build a complete financial picture
of every debtor company.
 Electronic searches for suits and liens
 Multiple credit report analysis
 Private investigator reports
 Secretary of state corporate search
 Use of multiple database resources
 Information analysis by senior collection staff and management
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8. A Range of Collection Methods
Customer Service/Audit Approach
 The most diplomatic approach to the collection process
 Professional Collections
 A collection method designed to rehabilitate a problem customer
Dispute Resolution
 A process that makes use of a team of arbitration and negotiation specialists
Total Collection Package
 Our most aggressive collection effort, a combination of technological resources and recovery
professionals utilizing every legal approach to collect your account
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9. Private Investigator Network
Coface Collections North America, Inc. can go face-to-face
with your debtor, around the corner or around the world.
Network of more than 10,000 investigators
worldwide
Licensed, insured and credit trained
Face-to-face debtor interaction
Brings local presence to long distance debtors
Reveals financial information not available through
traditional resources
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10. Litigation Management
While the use of legal resources for collections is not anyone’s
preference, it sometimes becomes the only option for debt
recovery.
 Nationwide network of credit attorneys
 Seamless transition from collections to litigation
 Litigation initiated upon written client authorization
 Litigation executed in debtor’s jurisdiction
 Single point of contact throughout the collection process on every debtor
 Recommendations for suit based on detailed financial investigation
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11. Reporting
Coface Collections North America, Inc. has developed a
layered approach to reporting that is designed to meet
all of your information needs.
Confirmation letters with every placement
Written status reports supplied upon request
Open & closed account reports available upon request
Verbal updates on individual collection issues
On-line access to all reports and debtor files
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12. Incorporating the Latest Technology
Customized reporting
 Ability to generate an infinite number of reports based upon
any particular set of variables, data, timeframes, etc.
Digital telephone recordings of investigator contacts
Online access
 Live access to the collectors’ debtor narrative
 Real time view of payment register
 Immediate access to performance reports
 Secure viewing under assigned password by location
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13. Additional Features and Services
When you choose Coface Collections North America, Inc. as
your debt recovery partner, you gain access to a host of
additional features & services
 Extensive licensing
 Full insurance and bonding
 Credit services and individualized outsourcing
 Confidential aging analysis
 Vendor credit services
 Membership in several collection associations, CCAA, CLLA & IACC
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14. Business Activity Scan
CCNA handles millions of claims for our clients.
Our database is at your disposal with the use of our Business
Activity Scan
 CCNA database search
 Access by telephone number
 Takes only a few minutes
 Available for problematic or past due
customers
 Updated daily
 Puts a national perspective on your problem
accounts
 The service is absolutely free
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15. Final Demand Letters
A CCNA letterhead directing payment to you
Creates a formal final in-house collection effort
Separates “customers” from “debtors”
Allows for substantive incoming collection calls
Reduces your workload and collection cost
Whether it is our 10 day demand letter
or our 2 day fax demand, when you use
this free service from Coface
Collections North America, Inc. you
show your clients you mean business.
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16. International Collections
CCNA is your single point of contact for business both
international and domestic
Coface has entities in 67 countries and CreditAlliance partners in
32 additional countries.
Total network: 99 countries
 Shared online system for immediate action on international cases
 Member of international association of commercial collectors
 Network of international collection attorneys
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17. Client Education Services
Tools and timelines to enhance your in-house efforts
Client E-newsletter
Your personal CCNA contact for on-the-spot credit advice
Convention seminars and on-site training
Web based client resource center
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18. Receivables Management Outsourcing Services
Let Coface Collections benefit your organization:
Our A/R hard staffing costs are significantly less than that of our clients.
Redirect these cost expenditures elsewhere. Free up your employees to
perform core functions of your organization.
Companies which decide to outsource are expecting:
Well trained receivable management team
Dedicated operation (inbound calls and mailing)
Extensive reporting tool
A strong financial partner (handling payments)
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19. CCNA Placement Form
Please contact W. Marc
Gurley for a CCNA
placement form.
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20. Our Strengths
Personal services
Dedicated Customer Service Staff
•Global coverage
Network covering 99 countries
•Competitive prices
Clear pricing structure
•Up-front annual contract
No hidden fees or additional charges
•Complete Account Receivables Management Solution
Information, Insurance, Factoring, and Collections
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21. Thank you
W. Marc Gurley
Agent
E.W. Droppa & Associates
Exclusive Agent for Coface North America
5180 Park Ave., Ste. 120-A
Memphis, TN 38119
Office: 901-213-2033
Cell: 901-336-2781
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