This document discusses cloud IT service management (ITSM). It begins with introducing cloud computing and ITSM individually. It then explains cloud ITSM as ITSM solutions in the cloud, specifically software as a service (SaaS) ITSM. The document lists some key attributes and benefits of cloud ITSM such as lower costs, easy scalability, and allowing companies to focus on their business rather than technology. It also addresses some myths about cloud/SaaS and provides examples of SaaS ITSM solution providers such as assyst.

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Ebrahim babaei
Teacher: Dr. Taghiyareh
Cloud ITSM
IT Department
Winter 2014

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Index
 Cloud computing
 ITSM
 Cloud ITSM
 Attributes
 Benefits
 CIO and SaaS ITSM
 Myths
 SaaS ITSM Providers
 assyst
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Cloud Computing
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Cloud Architecture
 IaaS
 PaaS
 SaaS
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Cloud Computing

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ITSM
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 IT Service
 IT Service Management(ITSM)
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Cloud ITSM
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Cloud ITSM
ITSM in Cloud
 SaaS ITSM
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Attributes
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 Access remotely
 Renting the access to application
 Familiar web 2.0 interface
 Multi-tenancy Architecture
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Benefits
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 Pay only for what you use!
 Only for the components that you need
 Only for the time that you use
 Lower cost
 Cloud
 No installation
 Supporting
 Reduced Risks
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Benefits(continue)
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 Allows you to focus on the business and not
the technology
 Update
 Maintaining
 Technology
 Test before Buying
 Easy Scalability
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CIO and SaaS ITSM
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CIO
CIO in High-performing Organization
 Top-down view
CIO in Under-performing Organization
 Reduce cost
 Innovation
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Myths
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SaaS is a short-lived technology
SaaS tools are not for enterprise companies
SaaS tools are not secure enough to protect
my data
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SaaS ITSM Providers
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assyst
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Questions
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Thanks for your attention
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