The document provides an overview of City X Ray & Scan Clinic, a medical diagnostics center. Its vision is to deliver excellent patient care and benchmark quality diagnostics using ethical practices and continuous upgrades. The mission is to provide world-class and affordable diagnostic facilities to all while maintaining high standards. The clinic offers a wide range of diagnostic tests and services across radiology, pathology, cardiology, and other specialties using state-of-the-art equipment. It is committed to quality, timely reporting, and a good patient and doctor experience through well-trained staff and efficient systems. The clinic has received several accreditations and aims to set new benchmarks in healthcare delivery through continuous improvements.

3. Vision “City X Ray & Scan Clinic- Always ahead with Technology” : To
use multi disciplinary approach with ethical practices with a
constant focus on excellence in delivering best medical services in
patient care, continuous upgradation of services, best and accurate
reporting and to deliver benchmark quality in Diagnostics.
Mission City X Ray has been established with a mission to provide
world class affordable and best diagnostic facilities to all sections
of the society while maintaining high standards of ethical practices
and professional competency with emphasis on training and
grooming of staff.

4.  VISION– Imbibe & share the vision
 IMPROVEMENT – Continuous improvement in services &
strategies
 RESPECT – Earn Respect
 TRUST – Gain Trust of Customers
 UPHOLD – Uphold Continuous Improvement
 ONGOING – Ongoing journey towards growth & Success
 UNDERSTANDING- committed to compassion, care &
understanding
 SHARE – Develop & Share success

5.  Teamwork, Accuracy of Reports, Timely Reporting & Providing Best
Quality is the Cornerstones of City X Ray.
 Complete range of diagnostic solutions under one roof
 We have an outstanding team of consultants, caring & competent
staff, efficient management & cordial Guest Relation Executive who
work together in compassionate manner towards making City X Ray a
trustworthy place.
 It is a matter of great pride that we at City X Ray have created a
facility and an atmosphere conforming the global standards under one
roof. In line with the growth strategy and with the recent
installations, City X Ray is setting a new benchmark in the way
healthcare is delivered in India.

6. Customer Oriented: Satisfying the customers by providing them Best Services at all
times. Our business and project management teams would work with you closely and
give customise services as per your needs.
Disciplined Timelines : Providing the reports within the TAT Period ( Turn Around Time).
Optimum utilization of the digital platform allows us to carry out the tests faster and
results in timely availability of the test reports
Large Test Menu : We have a large test menu on fully automated equipments with bi-
directional interface.
Good IT Structure: User friendly LIS software which can be modified according to
clients need.
Data safety is our priority. Data is secured against any unauthorized processing, damage
or loss by dedicated security passwords. Our team has been trained on 21-CFR part II
Human Resource: We have well trained & experienced staff in every sphere of our
organization including Lab tech, Pathologist, Microbiologist, Quality Manager,
Technical Manager, HR Manager, Receptionist, Customer Care Executive.

7.  Logistics is the Back bone of any Pathology Lab. It provides the
much needed link between the customers and the results.
 Logistics is there to ensure specimen integrity and Turnaround
time
 We have a team of trained Logistic personnel to pickup samples,
coordinate with clients, take care of supplies & to drop test
reports
 We have a tie up with World Courier and Blue Dart.
 All the samples reach the HUB within the allotted time frame.

8. City X Ray began its journey in the field of Medical Diagnostics with the aim of
creating centre of excellence offering the highest Quality of Medical
Diagnostics, with special emphasis on Quality & Safety. Our centre is
aesthetically designed to give maximum comfort to the patients.
 All time availability of services (24 X 365)
 Best team of Professionals
 Best & Latest Equipment
 Large Menu of investigations
 Best Infrastructure
 Healthy Atmosphere
 Good Facilities for Patients
 Co-operative & helpful staff
 Efficient, timely & Accurate Reporting
 Continuous Training & Progressive development of entire staff.

9. City X Ray holds the following Accreditations:
NABL Accredited Laboratory (Certificate No M-0101)
Regularly monitored by stringent Quality Controls (Internal & External)
& Calibration. Supervised by team of full time Pathologists,
Microbiologist, Quality Manager & Technical Heads
NABH Certified Radiology (Certificate No: MIS-2013-0006)
Regular & proper implementation of MIS Systems & procedures.
Supervised by full time Radiologist, Anesthetist, Experienced &
Trained Radiographers, Quality Manager & RSO.

10.  Quality Assurance is a very important function in medical
diagnostic laboratory. The accuracy of results is very critical.
 Internal accuracy is measured by using standard controls and
calibrators.
 External accuracy is measured by participating in external
proficiency testing programme(EQAS).

11. City X Ray Clinic is committed to comply with the requirement of
quality management systems and continually improve the services by
effectively implementing the systems throughout the organization.
Accuracy – Main focus is on Accurate & Effective Reporting
Continuous Upgradations of Systems, techniques & Facilities
Continuous Training: Committed to constantly upgrade the resources,
be it the techniques or personnel by enriching them with the latest
equipments and continuous onboard training in various ways.
Proficiency Surveillance- critical supervision of all aspects of the
centre and its workflow.

12.  All tests at City X Ray are conducted in accordance
with NABL guidelines & international standards.
 This is done by running Quality Control samples daily
before putting up patient samples for each & every
parameter without exception.
 All equipments at our centre are of International
repute.
 Regular preventive maintenance & calibration of all
equipments is ensured.

13.  Bio-Rad EQAS – Biochemistry, Immunology, HbA1C &
A2
 All India Institute of Medical Sciences (AIIMS) for
Haematology
 CMC Vellore – Biochemical Markers for Down’s
Syndrome, Urine Chemistry, HbA1C & Haemostasis
 Shankara Nethralaya for Microbiology
 Anand Labs for Histopathology

14. Quality Indicators which are continuously monitored to upgrade
the systems and to maintain the accuracy and efficiency.
Indicators selected for monitoring of lab performance are:
 Performance in different EQAS programs
 Performance in Interlab & split sample
 CV% & MU monitoring of IQC
 Customer feed back review
 Review of complaints
 Study of Internal Audits
 Turn around time.
These indicators are Quarterly monitored and analysis is done in
Technical meeting to derive the final conclusion. These Quality
Indicators are the foundation stones for the Quality System.

15. ROUTINE & SPECIAL HAEMATOLOGY
 Fully Automated 5 Part Hematology Cell Counters XS 1000 I (Transasia),
BC- 6800 (Mindray)
 Full automated ESR on Vesmatic 80 (Transasia)
 Coagulation Studies: Automated Analyser ACL ELITE Pro (Instrumentation
Laboratory)
 Hb HPLC for Thalassemia (Bio-Rad)
 HBA1C Estimation : HPLC Method (Bio-Rad)
BIO CHEMISTRY & HORMONE ASSAYS
 Fully automated Biochemistry Analyzers, Modular C501, COBAS INTEGRA
400 Plus, ROCHE
 Fully automated CLIA & ECLIA on Centaur, Centaur CP, Immulite (Siemens),
Cobas e411 (ROCHE)
 Blood Gas Analyser
 Protein Electrophoresis, Sebia (Trivitron)
 Electrolyte Estimation

16. MICROBIOLOGY & SEROLOGY
 Routine pyogenic culture, Automated organism identification &
sensitivity on ATB Reader
 Rapid AFB Culture on automated system MGIT from BD
 Hepatitis Markers on VITROS ECIQ from Johnson & Johnson
 Elisa Tests
 Immunofluorescence Lab for ANA, ASMA, LKM etc
MOLECULAR BIOLOGY
 MTB PCR : Dedicated PCR Lab to run all types of samples Blood, Urine,
Menstrual Blood, Pus, Endometrium, CSF, Sputum etc
 HPV DNA PCR
 HBV DNA PCR, Qualitative & Quantitative
 HLA B 27 PCR, Qualitative

17. HISTOPATHOLOGY & CYTOLOGY
 Digital Microscopy with photographs
 Cytospin: For cytology of Body fluids e.g. Urine, Pleural &
Ascitic fluid
 FNAC
 Automated tissue processor for shorter TAT, high end
microtome

18. RADIOLOGY
 3 T OPEN BORE MRI (FROM SIEMENS)
 194 SLICES/ S CT SCAN
 X RAY (ROUTINE & SPECIALIZED) 800 MA & 500 MA
 4 D ULTRASOUND & COLOR DOPPLER
NEUROLOGY
 EEG/ NCV
 BERA
 VER/ VEP
 SSEP
 EMG

19. CARDIOLOGY
 ECG
 ECHO
 TMT
 D-STRESS ECHO
 HOLTER MONITORING
OTHERS
 BMD (DEXA SCAN)
 MAMMOGRAPHY
 PFT
 UROFLOWMETRY

20.  Proper Registration of the patient is done through LIS
 Unique ID & Password is generated. We have upgraded IT Facilities &
have connected the main lab and all satellite centers. All the patients are
given a password to assess their reports online. Referring Doctors &
panels can also avail this facility.
 All samples are bar-coded and all equipments are Bi-Directionally
interfaced to avoid transcriptional error. All main centers & satellite
centers are connected through LIS.
 Data safety is our priority. Data is secured against any unauthorized
processing, damage or loss by dedicated security passwords. Our team
has been trained on 21-CFR part II
 We have our Back Up on Cloud.
 Disaster Recovery plan is in place and is the responsibility of our IT
personnel.
 Internal & External cross checking of results are done through various
means.

21.  All clinical trial team members are ICH GCP Trained
& Certified
 Trained on 21 CFR Part 11
 Trained on SOPs
 Expertise in validation of new markers
 Understanding of clinical trials business
 Ability to customise your needs

22. Pathologist – Dr Sunita Kapoor, DNB (Pathology), MNAMS, MS (Bio Med
Sc), DGO, PGDFHM
MBBS from Maulana Azad Medical College (1982), DNB from Institute of Pathology,
Safdarjang Hospital, MNAMS, MS in Bio-Medical Sciences from BITS, Pilani.DGO from
Safdarjang Hospital, PGDFHM from NIHFW, Technical Assessor, NABL. A rare
combination of Post graduation in Gynecology and Pathology, a rare pathologist expert in
FNAC and Bone-marrow aspiration and reporting, Special interest in Infertility. Worked
as a Medical Officer in CGHS from 1986 to 1994, Research experience in the Institute
of Pathology (ICMR) active member and participant of all IAPM Meets and Functions.
Sr. Radiologist & Ultrasonologist: Dr Ravi Kapoor, DTCD, MD (Radiology)
MBBS from UCMS (1977), DTCD from Patel Chest Institute (1981)
And MD in Radio-Diagnosis from Maulana Azad Medical College (1985). A rare
combination of Chest Physician & Radiologist
Academically oriented
Author of around 100 Publications on Pathology and Radiology in prestigious National and
International Journals, Co-guide for many Post-graduate students for thesis in Radiology
and Gynecology, Taught undergraduates medical students from 1982 to 1989 at LNJP -
GB Pant Hospital, In private practice in West Delhi for 20 years, Pioneer in
Ultrasonography and Color Doppler in Delhi. Nominated in Guinness World Record for
discovering largest & heaviest renal stone of about 750 gms.

23. Project Management Group
 Director
 Manager
 Head BD
QA Department
 Head QA
 Deputy QA

24. HR / Training Department
 HR Manager
Validation Team
 Pathologists
 Technical Manager
 Senior Lab Technicians

25. The Human Resource Department provides a comprehensive HR service to
managers and staff of City X Ray & Scan Clinic. We continually strive to
meet the needs of dynamic and constantly changing HR and healthcare
environment.
Summary of Services Provided
 Recruitment, Selection & Retention
 Employee Relations
 Training & Development
 Human Resource Advisory Service
 Medical Manpower Management
Ensuring fair recruitment, enhanced performance, promotions and improved
quality of life for employees and their family members.
Ensuring job rotation, job enrichment, training, re- training, career & succession
planning across the hierarchy
Enabling each employee to evolve into self starter team leader and meet the
fast changing business environment and maintain a competitive edge.

26. Our team of Dedicated professionals consists of Full time Radiologist,
Pathologist, Anesthetist, Microbiologist, Biochemist, Cardiologist offering
the highest Quality of Medical Diagnostics.
At City X ray, it’s all about you. You’ll find a professional and caring
environment with well trained staff who treat you like a king. Its our
ardent desire to provide you with the highest standards of healthcare
services.
We ensure delivery of quality care with highest level of expertise from
medical experts backed by well trained supportive staff, infrastructure,
efficient systems and processes.
We have Happy to help team consisting of Marketing Professionals,
Quality Managers and Technical Managers & HOD of Departments…………

27.  YEAR 2004 : City x Ray got empanelled with esteemed CGHS Panel
 YEAR 2007 : City X Ray got NABL Accredited (M-0101) for
Laboratory Investigations.
 YEAR 2012:
 City X Ray shifted to new spacious state of the art building 5A/34 at
Tilak Nagar.
 Proudly announces Installation of Latest Hi tech 3Tesla MRI
equipment, 194 Slice/ Sec Multi Slice Spiral CT Scanner, and 4D
Ultrasound from GE.

28.  Centre got NABH Accreditation (MIS-2013-006) for Radiology,
Cardiology & Neurology.
 Opened 4 Satellite centers in West , South West & North West Delhi
 Successful Installation of new IT Software (IT DOSE) for efficient and
online reporting.
 Main Lab got interfaced with all satellite centers for ONLINE
REPORTING
 City X Ray got empanelled with various big esteemed corporates,
panels and Insurance Companies, TPA
 Started various NEW – INVESTIGATIONS of Radiology & Pathology
which are not carried out commonly
 Laboratory gets GCP certification.

29. Thanks for your time
For more information, please contact :
Dr Sunita Kapoor, Director – 8800999400
Mr. Rattan Gurnani, Head BD – 8800999404
Ms Rama Sareen, Project Manager - 8800599667