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Client Success Stories
Optimising Retail Operations: A 3-Year Strategic
Partnership with TPC
The Client: Leading UK Multi-Channel Consumer Electronics
Retailer
Objective: Elevating Retail Performance, Customer Experience
and Bottom-line Impact
Background: Overcoming critical availability challenges post-
demand surge in 2020, reducing working capital burden, and
resolving operational inefficiencies.
The Client Challenge
The Client Challenge
TPC was engaged to provide technical support and business consulting expertise following critical
availability issues in 2020 related to low forecast accuracy and network bottlenecks impacting product
availability.
Navigating Retail's Crucial Crossroads: Peak 2020 Realities
Frustrated suppliers due to manual processes hindering capacity and availability
Network bottlenecks impacted sales, causing stock inefficiencies
Significant market share loss to a key competitor
The TPC Solution
Suboptimal forecast accuracy
The TPC Solution
Fine-tuned replenishment methods and parameters for efficiency
Streamlined bookings and supplier collaboration for enhanced capacity utilization
and cost to serve
The Key Impact and Benefits
Optimised forecasting inputs and techniques for superior ROI
Implemented multi-tier replenishment operations
Through a combination of technology-specific expertise, data science and strong business consulting
experience, we were able to navigate a path to improved business performance through better
forecasting and replenishment methods without the need for investment in new technology solutions.
Strategic TPC Interventions: A Blueprint for Retail Excellence
The Key Impact and
Hard Benefits
Driving a total sales increase of over ÂŁ50m and stock reductions of over ÂŁ75
million
Reduced stock holding by a substantial 40%
Improved long-term forecast accuracy by 23%, driving in-store availability gains
of over 3%, and lifting sales by over 1%
This partnership has yielded significant and wide-ranging benefits for customers, colleagues, and
suppliers, with a total investment payback period of less than 3 months.
A catalyst for transformation.
Accelerating Growth: Tangible and Strategic Outcomes
The Soft Benefits
The Soft Benefits
Enhanced exception management capability with technology-specific strategic
alerts, saving time and resources
Streamlined distribution planning processes and optimised site-level forecasts
Elevated supplier collaboration and responsiveness
Simplified purchase order processes for suppliers, promoting efficiency and
agility
Continued to sweat existing strategic technology assets and avoid the need for
a costly and time-consuming replacement

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Client Case Studies - Optimising Retail Operations

  • 1. Client Success Stories Optimising Retail Operations: A 3-Year Strategic Partnership with TPC The Client: Leading UK Multi-Channel Consumer Electronics Retailer Objective: Elevating Retail Performance, Customer Experience and Bottom-line Impact Background: Overcoming critical availability challenges post- demand surge in 2020, reducing working capital burden, and resolving operational inefficiencies. The Client Challenge
  • 2. The Client Challenge TPC was engaged to provide technical support and business consulting expertise following critical availability issues in 2020 related to low forecast accuracy and network bottlenecks impacting product availability. Navigating Retail's Crucial Crossroads: Peak 2020 Realities Frustrated suppliers due to manual processes hindering capacity and availability Network bottlenecks impacted sales, causing stock inefficiencies Significant market share loss to a key competitor The TPC Solution Suboptimal forecast accuracy
  • 3. The TPC Solution Fine-tuned replenishment methods and parameters for efficiency Streamlined bookings and supplier collaboration for enhanced capacity utilization and cost to serve The Key Impact and Benefits Optimised forecasting inputs and techniques for superior ROI Implemented multi-tier replenishment operations Through a combination of technology-specific expertise, data science and strong business consulting experience, we were able to navigate a path to improved business performance through better forecasting and replenishment methods without the need for investment in new technology solutions. Strategic TPC Interventions: A Blueprint for Retail Excellence
  • 4. The Key Impact and Hard Benefits Driving a total sales increase of over ÂŁ50m and stock reductions of over ÂŁ75 million Reduced stock holding by a substantial 40% Improved long-term forecast accuracy by 23%, driving in-store availability gains of over 3%, and lifting sales by over 1% This partnership has yielded significant and wide-ranging benefits for customers, colleagues, and suppliers, with a total investment payback period of less than 3 months. A catalyst for transformation. Accelerating Growth: Tangible and Strategic Outcomes The Soft Benefits
  • 5. The Soft Benefits Enhanced exception management capability with technology-specific strategic alerts, saving time and resources Streamlined distribution planning processes and optimised site-level forecasts Elevated supplier collaboration and responsiveness Simplified purchase order processes for suppliers, promoting efficiency and agility Continued to sweat existing strategic technology assets and avoid the need for a costly and time-consuming replacement