eGovernance the way it needs to be done. You need a think-tank and a thinker to moderate and facilitate it. handle the multiple stakeholders, short term, medium term and longer term vision keeping in mind budgets and resource constraints.

1. e‘Governance’
Clextra can serve as your ONLY or MAIN Collaborative Communications System and
Tool – depending on the needs of the Country, State, Borough, District, County, City,
Mayorality or Governing Body. While primarily in English … it can support a range of
languages, time-zones and currencies.
The ‘essence’ of clextra is the following of the following modules & features …
1. MACS (Management Accounting and Control System).
2. Collaborative Communications. Self-Service at every level.
3. PM (Project Management) from the tiny to the largest, long-term Project.
4. Least TCO (Total Cost of Ownership) and Highest ROI (Return on
Investment) to the Public/Tax-Payer.
Essentially ‘Clextra’ is an Enterprise Framework Software Tool to ensure ‘safety’ of
‘Stakeholders investments’ and the ‘maximisation’ of Investors Interests.
Key parameters for Successful Projects
1. Detailed Planning
2. Appropriate Staffing.
3. Robust Systems.
4. Thorough Monitoring.
Why LARGE Projects fail
1. Clarity of Vision and Objectives.
2. A strategy for implementation.
3. Effectiveness of Execution.
4. Audit to enforce accountability.
How does Clextra help
1. Clextra includes a range of Planning Tools. Budgets; Periodic Estimates; Collaborative
Forecasting etc.
2. HR is comprehensive and all-inclusive from Organisational Design; Job Description;
Behavioural Assessment; Competency Mapping to Performance Appraisal &
Performance Management Systems.
3. Any Global Best Practice including Balanced Scorecard; Six-Sigma or Metrics-Driven
‘Best Practice’ can be configured and deployed within weeks.
4. A collaborative self-service integrated multimedia communications framework allows
to and fro monitoring.

2. 5. Top to Bottom; Group to Individual Objectives and Goals can be established and
communicated within Clextra.
6. The defined strategy can evolve and be communicated top to bottom; throughout the
Project.
7. The effectiveness of Execution can be monitored with Macro and micro-level Target,
Actual and Gap metrics on Date, Quality, Time, Cost and Security Parameters.
8. Constant evaluation between ‘BOOK’ and ‘PHYSICAL’ audit with BOTH; Financial
Accounting and Management Accounting and Control Systems are built-in to Clextra.
Principles for Governance …
The mission in any Government, State or Social organization is NOT simple.
However, every Agency has a primary purpose. The police are there to make
Society Safer; Tax authorities should ensure that all citizens pay their taxes;
Education is meant to make kids smarter etc.
None of these are easily translated into economic terms although it is easier to
deal with them in terms of metrics and ratios.
In most agencies there are 2 aspects …
i. Providing some service or services to citizens or other Agencies.
ii. Get citizens or other Agencies to do – or NOT do – certain things.
To accomplish its mission the Agency must constantly measure, quantify and
balance the delivered Service Experience against the Cost of providing this
Service Experience.
This is exactly the ‘balance’ that large Top Management in private sectors try
to resolve.
By following a ‘Balanced Scorecard’ principle and philosophy of metrics - the
Mission of the Agency can be established, information acquired to these
metrics; information disseminated based on these metrics; the metrics
monitored; metrics managed and Tangible and Perceived Success ensured.
Technology Wish List ….
To provide such a solution to a New Economy Enterprise; the Clextra Decision
Execution System was designed; and is built from ground-up to cater to the
following customer-felt needs :-
i. It must be browser based. Not required visible changes and upgrade; in
the short-run. Obtain the full benefits of Internet; TCP/IP technology;
yet ensure security, privacy, secrecy on a need-to-know basis.

3. ii. It must be self-service and allow varying levels of user-definable
transparency in implementation.
iii. A tool that allows options and combinations of access and integrates YET
separates and dis-allows access for …
1. Hierarchy of Employees.
2. Customer – Major Account Managers, Contacts, Account
Managers or individual Subscribers.
3. Vendors or Suppliers.
4. Investors and/or Stakeholders in the Business.
iv. Should be stored and retrieved – if required – for audit and/or other
transparency and control purposes.
v. Avoid the pitfalls of the problems with today’s ubiquitous email. Spam –
no record or trace – unknown attachments – no numbering system -
virus etc.
vi. It must real-time and relevant.
vii. It must be horizontally integrated. Any and all aspects of the
Governance. Risk. People. Finance. Cash-flow. Logistics. Inventory.
Assets Management. Equipment Utilisation etc..
viii. It must be vertical – ‘Strategic’ Direction allowing ‘Tactical’ decision-
making based on ‘Operational’ drill-down data. Departments Viability,
Department Costing, Resources related decision-making, data,
information to know-how etc. etc.
ix. ROI (Return on Investment) must be 12 months or less and must include
measurable metrics for this.
x. TCO (Total Cost of Ownership) must be the least compared to any
competitive bid in an open or closed tender.
xi. Open Source (In this day of transparency, regulatory concerns and RTI
(Right to Information) acts. Open standards, non-proprietary technology
and integration across multiple suppliers and multiple customer-bases is
of paramount importance.
Choose a Goal …
1 Fix the complexity
Extremely large and complex information can be easily
represented within the Clextra System.
2 Do it differently
If you are going to change things; you would need extremely good
communications, high level of monitoring and team-co-ordination
measures; to be implemented easily and quickly.
3 Do it cheaper
If you do not want to become dependent on a Big-5 vendor; are
brave enough to avoid the SYBS-syndrome - you should try the
Clextra Decision Execution System and be pleasantly surprised at
your (ROI) Return on Investment.

4. 4 Do it better
Improving things is all about measurements. Where are we today?
Where do we want to be tomorrow? What is the gap? What are
the resources and inputs required to achieve this? Have we got
there? The Clextra Decision Execution System can manage this
effortlessly.
Best Practice(s)
While Clextra supports a range of Best Practices from several verticals including
Manufacturing, Aerospace, Defense, Agriculture etc. and all horizontals
including Finance, eCommerce, HR, Logistics, Sales, Marketing, Production,
Planning, Forecasting, Collaboration etc. for large corporations and
eGovernance we would recommend the implementation of a Balanced
Scorecard approach. Clextra will provide a complete framework for a
comprehensive Balanced Scorecard in your venture.
Clextra in Theory
For eGovernance we feel that there are 3 or 4 primary modules of potential use
that can be prioritized for implementation …
i. Clextra as the Enterprise Project Management Software.
ii. Clextra as the MACS (Management Accounting and Control System).
iii. Clextra as a Project Portal for Collaborative Communications.
iv. Clextra for Infrastructure. Actually a combination of all the above … to
monitor, manage, control and facilitate the implementation of the current
complexity of many simultaneous State and Central Government
projects.
Clextra in Practice
Clextra provides a Top-Level Strategic and Tactical Decision Making
environment with Vertical focus-capacity and Horizontal integration options.
With over 60+ Modules and 400+ Features; it may seem like ‘Rocket Science’
yet allows you to control ‘Information Technology’ and not the other way round.
Some of the potential uses include.

5. 1. Dual-Login : Triple-System
Any instance of Clextra supports a dual-system. ie. One login base
for ‘Administrators’. The second system for ‘citizens’. The third
System for Suppliers, Utilities & Service Providers. Further
separate instances may be required for citizen volume exceeding
10,000,000. An options of tunnel and single-sign allow easy
integration between them
2. Internal ‘alternate’ to Email
A completely independent and alternate email system exists within
Clextra. Allows for 2 emails – internal and external which can be
integrated with existing email systems. If stand-alone the
message and attachment are treated apart and separately.
Attachments can be random or periodic; tracked independently as
IPR; linked and associated with an individual or team.
3. Human Resources
 Planning – Organisation and Role Design; Competency
Mapping; Manpower Planning; Training Gap Establishment;
Learning Syllabus etc.
 Individuals - The Identification; Behavioural and Competency
Assessment; Role Assignment; Performance Monitoring;
Mentoring of young and experienced Performing Talent at all
levels in the Organisation.
 Teams - Placed under achievers; resources allocated; Team-
Role Design; Costs; Capital Expenditure and Activity Based
Cost Tracking. Assessments and information on Inter-personal
relationships that enhance or bring down Teams.
4. Any Industry Sector
Options of tracking Manufacturing; Agriculture Metrics; Services or
Intangible Assets.
5. Finance (for Management NOT Accounting)
 Budgeting System.
 Collaborative and Individual Cash flow System.
 Multiple Profit, Cost, Revenue and Investment Centres.
 Management Chart of Accounts
 General Ledger.
 Multiple Cash & Bank Accounts.
 Party Ledgers.
 Expenses Management & Control System.

6.  Receivables Tracking System
 Payables Tracking System
 Purchase Order System. (Linked to Inventory management)
6. End of Day (or Period) Feature
Typically 6 key metrics can be tracked on a DAILY (or pre-defined
periodic) basis for Governing Body Decision-Making. These could
be Finance Related, Inventory Related or ANY time-Series related.
7. Document Management
Apart from attachments – Technical Specifications Documents; Bill
of Materials; Packing Slips; Brochure or Catalogue can be
associated with every Item integrated/imported and available
within Clextra. Forms; Templates and other Process Documents
can be centrally and singularly managed within and from Clextra.
8. Workflow Management System
Master Library(s) of Checklists. Business Rules for each step of a
Checklist. Cycle assignment for Process / Response Time
improvement. Checklist Assignment to Citizens. Tracking, decision-
making, associated documentation upload etc. for each step, any
task each citizen, each time.
9. Collaborative Communications
A Collaborative communications environment top-down such the
Vision; Mission and Policies of the organization. Periodic
information via Newsletters etc. Decisions. Bottom-up information
such as request for decision; raw-data; budget related
information; expenditure requests; documentation storage etc.
10. CoPaS
COPAS or Collaborative Problems and Solutions is a Clextra feature
that allows any logged-in individual to post a problem. Every login
can view a problem and suggest a solution. Every Solution can be
rated and a Problem itself can be rated. Correct pre-defined
weightages can be directly linked to a points-system and reward
and recognition in organizations that are trying to implement and
monitor innovation, micro-innovation or creativity. This could also
be a part of the Clextra internal patent regime.

7. 11. Citizen Verification System
Citizen Verification Management System. Address Proof and ID
Proof soft-copy storage. Verficiation / authentication / audit by
third party service providers.
12. Citizen Segmentation
Depending on whether the base-facing is Employee; Customer or
Vendor – a range of Geographic, Demographic and/or
Psychographic segmentation is possible. Teams, Annual-Income,
Age, Spending, Family size, North, South, Laggard, Early adaptor
..etc.
13. Citizen Subscription Services
A list of ALL (upto 99) subscriptions services is available. These
can be citizen/individual availed of OR citizens in households
avai8led of. Services are to an individual OR to a household.
14. Citizen Helpdesk Docket Management System
A list of ALL (upto 81) services 9 x 9 types of direct response,
Escalation to upto 3 levels and/or Decision required from 1,2 or 3
OTHER for decision-making where Finances/Resources are
involved.
15. Product, Inventory or Service Segmentation
Focusing on the Strategic and Tactical issues of Inventory – a 3-
dimenion coding system is recommended. BRAND – ASSOCIATION
– STYLE. This allows a Brand development focus to high-value,
high-selling, attention-directed collaborative focus for Account
Management; Customer-Procurement; and Vendor-Profitability.
Also ABC or XYZ classification can be utilized.
16. Tracking with Checklists
Using a range of Checklist options; Yes-No; Decision Quality;
Multiple decisions-Makers approvals etc. can be tracked for any
pre-defined variety of transactions – such as Loan Approvals;
Customer Delivery; Payment Collection; Quality Assurance etc.
Also Assets; Demo-Equipment; Vendor or Customer located
inventories and usage can be monitored and managed – manually
or automated. (Supports features like RFID … etc.)

8. 17. Goals Tracking
Whether through ‘Target vs Actual’ and Gap Analytics or
Performance Management Appraisal System Clextra will help
monitor progress whether large or incremental, macro or micro at
all steps in all phases in all projects.
18. Process Improvement with Cycles Monitoring
Using the Clextra cycle-step feature; any process or cycle of steps
can be adapted and placed within Clextra to be individually tracked
for HR; Finance; Logistics; Manufacturing; Delivery; etc. For each
step a Delivery-Date; Quality; Time-Taken; and Cost target can be
established and the actual information gathered. This can be
subsequently analysed for macro or micro-process improvement
19. Assets Information & Tracking System
Information repository of all Key Assets (Physical and Virtual).
Preventive Maintenance, Financial Depreciation, Services Costing,
related Documentation, Allocation and Usage and Return (Similar
to a Library like system) for any owned FIXED, MOBILE,
TRANSPORT etc. assets.
20. Risk Metrics
Backed by a globally known Enterprise Risk Management
Consulting Company; the Practice and Implementation of Risk
Metrics; Verification Systems; Risk Ratings, Governance,
Compliance & Risk (GRC) … allows a wide variety of Statistical
Information to be co-related against individual or Group variables
to ensure reduced risk on every Tangible and Intangible Asset of
the Agency.
Clextra as the Tool to track Risk Metrics. Assets, Plant & Machinery
Monitoring. Insurance Management.
A citizen ‘rating’ system allows individual tracking for Citizens for
Financial control, homeland security etc.
21. Integrated Safety, Security & Surveillance
Combining multimedia, digital convergence, TCP-IP, Internet &
Mobile with clextra as the Administrative System that allows
realtime, integrated Management of the proposed i3S

9. 22. GIS & Mapping
Comprehensive system for Mapping, break-up of all the Geography
into ‘systemic’ usable maps. Can be integrated with Goggle Maps
or other preferred GPS Supplier.
Who’ll Bell the Cat …
All said and done … who in the ‘Agency’, ‘Intermediary’ or ‘Consultancy’ that
is going to handle all this. It’s the middle level Operatives on the Ground.
Recognizing this, the Clextra system allows you to Identity such People or
Partner Firms - Assess them, train them on functional and tool use; provide
incentives; give them the Clextra framework; empower them; mentor them;
and create a collaborative ‘Community within the Agency Community’ to
achieve results. 20% of your Staff deliver 80% of your Mission.
Advanced Uses …
Having established the components as above Clextra and the Agency can
attempt Agency-Wide Programmes. These may include …
i. Distributed Budgeting ….
ii. Collaborative Forecasting …
iii. Advanced Planning ….
iv. GRC - Risk Practice and Management …
v. Internal Staff Leadership Development ….
vi. Distance Learning …
vii. Citizen Self-Service ….
viii. i3S – Integrated Safety, Security & Surveillance.
Clextra and its Channel Partners will take you there.
Contact Information :
Casper Abraham
casper@edgevalue.com
Cellphone : 91-98450 61870
Direct Line 91(India) 80 (Bangalore) 2595 0059
Edgevalue
62-B Modi Residency, Millers Road
Benson Town
Bangalore 560 046 INDIA
Corporate website : http://www.edgevalue.com
Product website : http://www.clextra.com