The document provides an overview of building chatbots using the Microsoft Bot Framework, emphasizing the integration of AI to enhance conversational capabilities. It covers key components such as entity extraction, user intent recognition, and various scenarios for chatbot applications including Q&A, helpdesk, and automation tasks. Additionally, it offers resources and tools to facilitate the development and implementation of chatbots connected to databases and utilizing Azure services.

2. Clever data: Building a chatbot
from your database
Luis Beltrán

3. Luis Beltrán
• Microsoft MVP in AI & Developer Technologies
• Researcher at Tomás Bata University in Zlín, Czech
Republic.
• Professor at Tecnológico Nacional de México in
Celaya, Mexico.
@darkicebeam
luis@luisbeltran.mx

4. Agenda
• Chatbots Introduction
• Microsoft Bot Framework
• Adding your data into your bot
• Demo

5. Chatbots Introduction

7. Chatbots:
• Conversational bots.
• Background tasks.
• Availability 24/7/365.
• AI-powered. A bot detects users’
intentions and is capable of
combining millions of data
from different sources.

8. Pattern: Knowledge Base Bots
Fuzzy Searching
Filtering to guide a conversation
Generating search queries from natural language

9. Pattern: Handoff to Human
Every company deals with this:

10. First
triage/data
collection
Simple and
repetitive
solutions
If it is simple and repetitive, it can
be coded. Bots can accelerate it

11. Thank you for providing all this information. I
have John with me now who will take from here
and help you out
Hello, this is John. I understand your computer
won’t power on. Let’s take a look at some
service options
I’ve tried these steps, my computer still won’t turn on
Sounds lovely, thank you
I suggest us to request a hardware service. We can have one
of our service engineers look at your computer
Note to operator: It sounds like the user will need hardware
replacement, what next step should I take?
Apologize to
user
Suggest
hardware
service
Let me type
Bot to human
hand-off:
Complete or
supervised

12. Microsoft Bot Framework

13. Goals
• Start Simple. Add Complexity. No dead-ends.
• Bot adapts to the user, based on context
• Composable and intelligent controls to manage complexity
Bot Controls
LUIS
Query over database via
Azure Search
Form
Filling
QnA
C#
Customer’s
Business Logic
& DataBot Connector
Cortana Direct Line
What?
• Tools for building REST Web Sites
• Services to enrich
• Mechanisms for receive events
• Data to debug and analyze
Why?
• Implements standard protocols
• Modeling conversations is hard. Tools help!
• UI across multiple canvases is hard. Cards rock!
• Language Understanding is hard
• Common and well understood patterns
What is Microsoft Bot Framework?

14. An x-ray of a typical bot
Bot web service
Your bot code
Entity
Extraction
Speech
Vision/Face
Natural
Language
Translation
+ Microsoft Cognitive Services
Search
Emotion
Knowledge
API
…
Message input <> output
State Management
Bot Connector Service
Conversation Canvas/Channels
……
…
Other services, APIs,
Databases, Azure Machine
Learning, Azure Search,
etc…
Bot Builder SDK
Web Chat
Direct Line…
Email
Facebook
GroupMe
Kik
Skype
Slack
Telegram
Twilio (SMS)
Bot Builder SDK
Your bot code goes here

15. Bot Connector Messages
Your bot
{
"type": "Message",
"id": "68YrxgtB53Y",
"conversationId": "DphPaFQrDuZDKyCez4AFGcT4vy5aQDje1lLGIjB8v18MFtb",
"language": "en",
"text": "You can say "/order" to order!",
"attachments": [ ],
"from": {
"name": "+12065551212",
"channelId": "sms",
"address": "+12065551212",
"id": "Ro52hKN287",
"isBot": false
},
"channelData": { SMS data here },
"botUserData": { your data here },
...
}
Bot
Connector

16. Bot Builder
SDK
Template
Your Bot LUIS
Publish to
Azure
Connect to
users
Add dialog
smarts

17. Bot Builder SDK Template

18. LUIS (Language Understanding Intelligent
Service)
Trains utterances (examples) into a REST API
Maps utterances to intents (verbs) and extracts entities

19. “I want to find
news about flight
delays”
{
“entities”: [
{
“entity”: “flight delays”,
“type”: “Topic”
}
],
“intents”: [
{
“intent”: “FindNews”,
“score”: 0.99853384
},
{
“intent”: “None”,
“score”: 0.07289317
},
{
“intent”: “ReadNews”,
“score”: 0.0167122427
},
{
“intent”: “ShareNews”,
“score”: 1.0919299E-06
}
]
}

20. Publish to Azure

21. Connect to users

22. Add Dialog Smarts with Adaptive Cards
Notification Microsoft Teams Skype Android iOS

23. Adding your data into your bot

24. Database (SQL Server, Azure SQL, Oracle, …)

25. Access to your database (REST API, GraphQL, …)

26. Bot project – Understand user messages (1)

27. LUIS – Intents, Entities and Utterances

28. LUIS – Intents, Entities and Utterances

29. Bot project – Send user messages to LUIS (2)

30. Bot project - Translate user messages into
API calls (3)

31. Bot project - Translate user messages into
API calls (4)

32. Profit!

33. Demo

34. https://github.com/icebeam7/SQLSaturdayPragueMobileBot
https://github.com/icebeam7/SQLSaturdayPragueBot
https://github.com/icebeam7/SQLSaturdayPragueWebApi

35. Bot Scenarios
• Q & A
• Helpdesk
• Product selection
• Task automation
• Monitoring
• Expert Systems

36. Call to Action
• Microsoft Bot Framework https://dev.botframework.com/
• Azure Cognitive Services https://microsoft.com/cognitive
• Bot Builder http://github.com/Microsoft/botbuilder
• LUIS https://luis.ai
• Docs https://aka.ms/azure/bots/overview/docs

38. Luis Beltrán
Tomás Bata University in Zlín
Tecnológico Nacional de México en Celaya
luis@luisbeltran.mx luisbeltran.mx @darkicebeam
Thank you for your attention!
Let’s connect! ☺
icebeam darkicebeam luisantoniobeltran
icebeam7 about.me/luis-beltran