Utopia Aire Pte Ltd established a quality management team to enhance productivity and customer satisfaction through a total quality process involving all employees. The team aims to improve product and service quality, reduce waste, and increase profitability by implementing five quality principles and four main activities for continuous improvement. These efforts create a win-win situation for both the company and its customers, ultimately leading to higher market share and employee involvement.

1. Quality Management Team In Utopia Aire Pte Ltd

2. Utopia Aire recognizes the importance of quality and set up its Quality
Management Team to manage the Total Quality Process in the company.
The purpose of Total Quality Process is to improve productivity by
improving quality

3. The Quality Management Team aims to steer and give support to all the
quality action teams to achieve the best customer satisfaction through every
single employee involvement, creating awareness of the Total Quality
Process and continuous training and development.

4. The goals of productivity are to bring up the quality level of the products and
services, capturing a larger market share and improve the standard of living.
Reducing waste is an effective approach to increase the company’s profits.
Value is added when a process generates a product or service that a
consumer will purchase for.

5. Waste is generated when a process uses resources more than what it is
required to create the product or service that the consumers actually use. The
benefits of Quality Management are numerous. These include higher
productivity, increased customer satisfaction, higher profitability, larger
market share, more employee involvement as well as reduction in costs.

6. Following the five quality principles enable a company to produce a product
or service that is free from defect.
The first quality principle defines that all work is a process.
The second quality principle defines that quality is about meeting
requirements.
The third quality principle focuses on processes by measuring. The fourth
quality principle is that quality standard is 100% right. The fifth quality
principle defines prevention as the system for quality.

7. The implementation of Total Quality Process involves four main activities
and involves the role of management.
The four main activities are making a commitment, planning for quality
management, putting quality systems in motion and keeping quality going.
Making a commitment requires a top down approach by changing the
culture starting at the top. The three stages of culture change are conviction,
commitment and conversion.

8. Planning for quality management involves forming a quality management
team, creating awareness, educating everyone and preparing for goal setting.
Putting quality systems in motion involves setting up work process
measurements, measuring quality, forming quality action teams for solving
problems and recognizing participation.

9. Utopia Aire is able to improve its profits and at the same time, give the
highest satisfaction to its customers with its Quality Management Team who
relentlessly steer the Total Quality Process in the company. This is
definitely a win-win situation for both Utopia Aire and all its customers.

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Utopia Aire Pte Ltd
Contact Us:
7 Kaki Bukit Place,
Eunos Tech Park,
Singapore 416185
Tel : (65) 6746-7577
Fax : (65) 6746-4994
Email : contact@utopia.com.sg
Web : http://www.utopia.com.sg/