This document discusses how to effectively implement quality control for cleaning contracts. It recommends using a system called CleanTelligent to document services, schedule inspections, track communication, and generate reports. This allows clients to ensure contracted services are completed properly, messages are promptly responded to, customer service expectations are exceeded, and the building is consistently cleaned for fair value. CleanTelligent provides usernames and passwords for easy online access to submit and view information securely. The goal is to commit to exceptional customer service by honoring the contract and providing proof of quality control.

1. Effective Quality
Control

2. Is Your Current Cleaning
Contract Just Words on Paper?
• How do you know your building is clean?
• How do you know that the services in your
contract are being done?
• How do you know if you’re getting real
value for the price you’re paying?
• YOU CAN’T KNOW UNLESS YOU
HAVE PROOF!!

3. We Offer Proof Through
Effective Quality Control
• Know that services will be completed as
outlined
• Easily submit messages that are
documented
• Receive customer service that exceeds
your expectations
• Consistently get a cleaner building for
what you are paying

4. We input and document the services from
our contract into CleanTelligent.
Inspections

5. We inspect those
services to make
sure they are
performed to
above industry
standards.
Inspections

6. Inspection results are available for review so
you can see that we are honoring our contract.
Inspections

7. All work is scheduled based on the areas
and frequencies specified in the contract.
Scheduling

8. Detailed job schedules ensure that all
services are completed as promised.
Scheduling

9. Submit any issues using your current email
system or submit directly into CleanTelligent.
Communication

10. All responsible personnel are immediately
notified and if the request does not receive
a prompt response, management is informed.
Communication

11. We respond to your message and updates
are logged as progress is made.
Communication

12. Performance reports help us increase
accountability and improve internal training.
Reports

13. View average inspection scores to know
that you are getting real value for the price.
Reports

14. With Effective
Quality Control
you can KNOW
• Services are completed as contracted
• Your messages are documented and
responded to quickly
• You receive customer service that
exceeds your expectations
• You consistently get a cleaner building
for what you are paying

15. CleanTelligent Implementation
• You receive a username and
password
• You can have a desktop icon
linking to the website login
• Easily submit and retrieve
information within seconds
• All data is secure and
encrypted

16. We Are Committed to
Providing Exceptional
Customer Service.