This document summarizes the appraisal services and benefits provided by WCCI. They have almost 20 years of experience and typically deliver reports within 48 hours of inspection. They offer online ordering, file retrieval and status updates. Additional benefits include borrower consultation, print/web collateral for borrowers, and appraiser reviews. WCCI specializes in FHA appraisals and has nationwide coverage across 3,100 counties. They ensure appraiser qualifications and quality control reviews before delivering reports.

2. Almost 20 Years
Experience
OUR BENEFITS
We have had ample time to
perfect the assignment and
review process.

3. Short Turn-Times
OUR BENEFITS
Reports typically
delivered within 48 hours
of inspection.

4. OUR BENEFITS
Online Ordering,
File Retrieval,
and Status
Updates

5. OUR BENEFITS
Borrower Services
1. Compliant Consultation
- We are more than willing to
consult with your borrowers
regarding the general appraisal
process, while remaining
compliant (i.e. no report
specifics).

6. OUR BENEFITS
Borrower Services
2. Print and Web Collateral
- We can provide your borrowers
with a common Q&A to ease the
process. We want to optimize
your time by answering their
questions before they even ask.

7. OUR BENEFITS
Borrower Services
3. Appraiser Interaction
Reviews
- Customer service is tracked
through reviews sent out to your
borrowers. Appraisers with
positive reviews are rewarded,
and negative scores result in a
lower ranking and consultation
(thus less work).

8. APPRAISALS
Full Appraisals
FHA Appraisals
Condominiums
Exteriors
Field Reviews
Multi-Family
Market Conditions
Addendum
442 Certifications
Commercial
Rent Schedule
REO Appraisals
Land

9. APPRAISALS
We specialize in FHA Appraisals and have FHA
certified appraisers throughout the nation.
We have spent the past 2 years perfecting our
FHA review process to keep small items from
delaying your loan.

10. APPRAISER
QUALIFICATIONS
All WCCI Appraisers are required
to have the following:
If you have specific appraiser
requirements (i.e. FHA
Approved) we will make notes
in your account to ensure
these standards are met for all
orders.
•Valid License
•E&O Insurance
•Exceptional Sample Report(s)
•No History of Disciplinary Action or
“Blacklisting”

11. APPRAISER
REVIEWS
In addition to Borrower
Reviews we also do in-house
ranking on:
•Quality and Detail of Report(s)
•Constant Communication
•Timeliness
•Overall Customer Service
The higher the ranking, the
more work that appraiser
receives from WCCI.

12. ORDER
ASSIGNMENT
Step 1: Look at
Property
Complexity
•Some WCCI
Appraisers are
experts at
oddities (i.e.
waterfront,
mother-in-laws)
so they will get
priority for those
assignments.

13. ORDER
ASSIGNMENT Step 2: Find the Most
Local Appraiser
•If we are aware that a
localized appraiser has an
open workload we may
assign an order directly to
that person.
•If unaware of workload(s)
we will send the order out
to 2-3 appraisers to ensure
timely acceptance.
WCCI never farms out
assignments to start bidding
wars. Our biggest concerns
are locality and reliability.

14. ORDER
ASSIGNMENT
Step 3: Monitor
Appraisal Progress
•We monitor updates to
ensure timely turnaround.
•If there is ever a delay in
delivery WCCI will notify
you immediately. The
process is complete once
the report has gone
through our final review
process.

15. QUALITY
Every report is hand
reviewed by support
staff before delivery.
Here is a sample
checklist used to
ensure quality and
efficiency.
This list can be
customized to fit each
client’s specific needs.
CONTROL

16. QUALITY
CONTROL
In order to avoid
this type of
reaction, WCCI
offers 24/7 email
status updates
throughout the
appraisal process
from when
inspection is
booked to when
the report is
received.

17. COMPLIANCE
With regulatory changes
occurring on a seemingly
regular basis you can rest
assured knowing that WCCI is
always up to date on the
latest in appraisal
compliance regulations.
This is an example of a
certificate that can be
produced for each order to
ensure compliance.

18. COMPLIANCE
We can also
provide monthly
reports to
confirm
regulatory
compliance
through an even
distribution of
appraisers.

19. SIGNING UP
Click on “Lender
Signup”
at our homepage:
www.WCCI.biz
1

20. COMPLIANCE
Fill in info and you
will receive a New
Client Setup Form
to complete your
setup.
2
Note: You can
skip this step if
you
download the
New Client
Setup Form
from this site
and email or
fax it over.
SIGNING UP

21. ORDERING
Login with your
provided login
and password.
1
Click
“Order New
Appraisal.”
2

22. RECOMMENDATIONS
“Everything went very well. I loved how
quickly the reports were returned back to
me. I will definitely be ordering from you
again.”
-Sound Community Bank
“You guys are so great to work with... We
LOVE WCCI! (maybe you should have t-shirts
made--ha!)”
-Pacific Northwest FCU
“We absolutely love the service we get from
[WCCI Support Staff], you are always so
attentive and easy to talk to!”
-Leader 1
“We wish we didn’t have to use two
companies, so we could send all our
business directly to you!”
-BECU
“We have had a good experience with your
company and we do expect to continue
doing business with you! ...You guys are
great, thank you so much.”
-Silver State CU

23. RECOMMENDATIONS
HOMEOWNER
“Very well dressed and showed up exactly on time, very polite,
very courteous, very professional. When [the appraiser] arrived
at my house I immediately felt comfortable with her. I knew
that she was very professional.”
-Bill E.
“[Appraiser] was very friendly and courteous. He was very
respectful and made us feel at ease.”
-Mark & Vikki E.
“Early, extremely personable, demonstrated impressive
knowledge.”
-Terrence B.
“Worked very efficiently, well-focused, not intrusive. Overall
probably the most pleasant appraisal I have ever had.”
-Jeffrey L.
“[Appraiser] was excellent and very knowledgeable with
regard to my area and neighborhood.”
-Bruce & Sharon S.

24. Nationwide Coverage
For coverage in your state contact me at Danielle.Gatsos@wcci.biz.
Our staff is incredibly resourceful, and we are well-known for finding
appraisers in even the most rural of markets.
Currently covering 3,100 counties in all 50 States.
COVERAGE

25. ORDER TODAY
Contact us with any questions or requests,
or to place an order. Thank you!
PHONE: 800-998-7680
FAX: 800-805-6675
EMAIL: OrderDesk@WCCI.biz
WEBSITE: www.WCCI.biz