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Civility in the workplace (update)
The document discusses civility and incivility in the workplace. It defines civility as polite, courteous conduct while incivility refers to rude behavior. The document outlines signs and actions of incivility that can infect the workplace such as disrespectful behavior. It also presents principles for creating a civil workplace like showing respect, restraint and refinement. Statistics show increasing online searches for civility and poll results on civility in America from 2011. The objective is to identify and compare actions, signs and results of incivility versus civility.
Civility in the workplace (update)
- 1. CIVILITY IN THEWORKPLACE
- 2. OBJECTIVE Identify actions, signs,and results of incivility vs. civility in the workplace.
- 3. OVERVIEW Define Incivilityand Civility Actions and Signs of Incivility vs. Civility Principles for creating a civil workplace
- 4. CIVILITY VS INCIVILITY Civility – Civilized conduct; especially courtesy, politeness; a polite act or expression Incivility – the quality or state of being uncivil; a rude or discourteous act Merriam Webster
- 5. INCIVILITY Signs ofIncivility Infecting the Workplace Actions Displaying Incivility Results of Incivility
- 6. STATISTICS Increase inonline Search results for “Civility” 2011 Civility in America Poll
- 7. PRINCIPLES TO CREATINGCIVIL WORKPLACE Respect Restraint Refinement
- 8. REFERENCE www.corporatetrainingmaterials.com smallbusiness.chron.com www.civilityintheworkplace.com
- 9. OBJECTIVE Identify actions, signs,and results of incivility vs. civility in the workplace.
- 10.
Editor's Notes
- #2 Speaking notes: Q: What does it mean to be civil? Q: What do you think the importance of being civil is?
- #4 To accomplish your objective we’re going to be discussing these point in our overview: Define Incivility vs. Civility- in order to ensure that we are creating an effective hassle free work environment, it’s important to know the definition. Actions and Signs of Incivility vs. Civility- it’s important that we can identify actions and signs so we can help prevent or maintain good or bad work environments. Principles for creating a civil workplace- As leaders or EOL’s it’s up too us to help ensure that we have a civil workplace. Introduce partner: At this time I’d like to introduce my partner MC1 Kibbe to enlighten us on the meaning of incivility and civility
- #5 Definition of both.
- #6 Signs of infection include: large number of employee grievances/complaints, diminished productivity, cultural and communications barriers, lack of confidence in leadership Actions displaying incivility: Profane, abusive or harassing language; criticizing or belittling others in public, interrupting others’ conversations or meetings Results: increased anxiety, depressions, absenteeism, etc. and decreases motivation, quality or work, job satisfaction
- #7 Online search results: between 2010 and 2011, there was a 460% increase in online search results mentioning “civility” 2011 Civility in America poll- 38% workers believe workplace is becoming more disrespectful; 67% believe there is strong need for civility training
- #8 Respect is inherent in the belief that although another person’s beliefs may be different than yours, you should still honor their viewpoint and accord the other person due consideration. Taking someone’s feelings, ideas, and preferences into consideration indicates that you take them seriously and that their position has worth and value, even if contrary to your own. In so doing, you validate the other person’s individuality and right to a differing opinion. Respect is the most important step in building a relationship and reducing the potential for conflict. In an atmosphere of mutual respect, goals and concessions become easier to attain. Restraint is simply a matter of exercising personal self control at all times. Therefore, you should know your triggers. Be aware of how your words and actions affect other people. Being aware of the things that make you angry or upset helps you to monitor and manage your reaction. Think before you act. Remember, you may not be able to control the things others say or do. But, you can control your response. Refinement is the quest for continual cultivation and improvement of relationships in the workplace. Just as the process of Continual Quality Improvement (CQI) has come to be known as a means to improve performance and increase efficiency in an organization, refinement of thought, ways of expressing those thoughts and the practice of continuously exercising appropriate decorum when relating to others can go a long way towards enhancing workplace civility. Improving and strengthening relationships requires effort and commitment.
- #10 Achieving civility in the workplace requires the involvement of every employee from the top down. Going to work in an environment free from the back-biting, rude employee behavior and the constant complaining that many are subjected to everyday is certainly not ideal. However, making the commitment to achieving and sustaining civility can be the key to a successful and thriving organization with high employee morale. As a leader, you can and should make workplace civility a priority