In the 1980s and 1990s, the company diversified its security operations beyond armed guards to include data security, IT services, and physical security consultancy. It expanded operations abroad and through joint ventures, including one in China in 1995 and another with an Australian company in 1996 to enter the information management industry. The company opened new headquarters and data storage facilities during this period of diversification and growth.
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1.
2. In the next decades, the company diversified its operations
beyond the provisioning of armed guards, providing a range of
security-related services, including enforcement, management,
and consultancy services for not just physical, but also data and
IT-related needs. In 1991, the board's new chief executive, Chan
Boon Kiong initiated wide-ranging changes to turn the company
round into a commercial entity with an annual turnover of S$200
million, with diversification into various aspects of security.
As the company began to diversify, its traditional armed police
operations were organised under the name of CISCO Auxiliary
Police under the Product Division, together with the CISCO Recall
Total Information Management Pte Ltd and other specialised
departments. It also began to expand abroad, having first
established a joint venture with Zhong-Bao Security Industry
Company in China in July 1995 with a 60% stake
3. CISCO officially opened its new Headquarters building at Jalan
Affifi off Upper Paya Lebar Road on 20 June 1986, which then
boasted some of the most modern facilities including the first
computerised indoor shooting range in Singapore. On 2 March
1994, work commenced to extend the CISCO Headquarters
building to incorporate facilities to process and store high-value
items and a computer disaster recovery centre. The SCORE
Counselling Centre was opened in the building on 5 December
1996
CISCO entered into a joint venture with Brambles Industries Ltd
from Australia in May 1996 with a 51% stake to form CISCO
Recall Total Information Management Pte Ltd as part of its foray
into the information management industry. On 8 June 1999, the
first purpose-built CISCO Recall Centre was officially opened,
which included a 43-metre high document storage facility, the
tallest single-storey building in Singapore. A second CISCO Recall
Centre was opened in Chin Bee Avenue on 10 September 2003, by
which time the company's CISCO Recall service has 33
government agencies amongst its clients
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