This 5-day course teaches students how to configure Cisco Unified Communications Manager and switches, implement MGCP gateways, and build dial plans for on-net and off-net phone calls. The course covers administration of Cisco Unified Communications Manager, single-site on-net and off-net calling implementations, media resources, user features, and integrating with voice mail and video systems. Students will complete hands-on labs configuring Cisco Unified Communications Manager settings, IP phones, MGCP gateways, digit manipulation, call coverage, and presence-enabled features.