The Canadian Intergovernmental Conference Secretariat (CICS) provides administrative support services for senior intergovernmental conferences. In 1997-1998, CICS served more conferences than in the past 5 years, including 7 First Ministers meetings. CICS launched a new website providing online access to conference communiques. CICS is reviewing its service model to provide a more flexible and tailored approach in response to client feedback calling for greater responsiveness. CICS met or exceeded its performance targets for the period.