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Community Health Worker/
  Volunteer Initiatives

            Caroline Bishop
  CRS Health and HIV Technical Advisor

        CORE Annual Meeting
   October 12, 2012 - Washington, DC
Three Initiatives



1. Mobile phones to support ASHAs in India
2. “Talking Books” to support community
   health promoters in West Darfur
3. CRS Guide to Working with Volunteers
1. Mobile Phones in India



The Challenges:
• Accredited Social Health Activists (ASHA)
  struggle to provide timely, comprehensive
  counseling to women throughout the
  pregnancy and postpartum periods.
• Supportive supervision of ASHAs is limited
A Solution



• Information Communication Technology
  for Development (ICT4D)
• CommCare – an innovative mHealth
  platform that allows ASHAs to track and
  support every pregnant woman, mother
  and newborn
Video



• http://www.youtube.com/watch?feature=pla
  yer_detailpage&v=QTjs61L5l2Q
Global Outcomes



• Published studies documenting how
  CommCare can improve access, quality of
  health services
• Randomized control study: timeliness of
  community health worker visits can
  increase by 86% through reminders
  delivered to CommCare users.
Kaushambi Outcomes


•ASHAs report that CommCare:
  - Helps them manage their workload
  - Improves the quality of their counseling
  - Increases families’ receptiveness to key MNH
      messages
• Pregnant women report CommCare’s interactive
   format makes it easier for them to remember
   key messages.


                                    Slide 10 of 16
Save the Date
                CRS ICT4D Conference
• March 2013 in Accra, Ghana
• 3-day conference
• 1st day open to NGOs, donors; local government
  actors from West Africa
• Purpose: learn about successful ICT4D solutions
  in the field (especially health and agriculture) and
  discuss measuring impact of ICT4D
2. “Talking Books” in Sudan

Purpose:
• To provide effective
  health and nutrition
  education, in the
  native language, to
  low-literate remote
  communities in West
  Darfur
How it was developed



• Collaborative process with:
  – Ministry of Health
  – Local community members
  – Books of Hope staff
How it works…


• Illustrated pages
• Including text
• Sound track corresponds
  to each page
• Narrated by Darfurian
  radio celebrity.
                            “Eat Well, Be Well”
Use in the field


•   El Geneina IPD camp
•   Community Health Promoters (CHPs) trained
•   Provided “Eat Well, Be Well” speaking book
•   Follow-up assessment
3. Guide to
Working with Volunteers
Determining # of volunteers
Incentives & Work Tools
Calculating Volunteer
    Contributions
Thank you!
For More Information



Website:
www.crsprogramquality.org


Caroline Bishop
Caroline.bishop@crs.org
410-951-7480

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CHW Review_Bishop_10.12.12

  • 1. Community Health Worker/ Volunteer Initiatives Caroline Bishop CRS Health and HIV Technical Advisor CORE Annual Meeting October 12, 2012 - Washington, DC
  • 2. Three Initiatives 1. Mobile phones to support ASHAs in India 2. “Talking Books” to support community health promoters in West Darfur 3. CRS Guide to Working with Volunteers
  • 3. 1. Mobile Phones in India The Challenges: • Accredited Social Health Activists (ASHA) struggle to provide timely, comprehensive counseling to women throughout the pregnancy and postpartum periods. • Supportive supervision of ASHAs is limited
  • 4. A Solution • Information Communication Technology for Development (ICT4D) • CommCare – an innovative mHealth platform that allows ASHAs to track and support every pregnant woman, mother and newborn
  • 6. Global Outcomes • Published studies documenting how CommCare can improve access, quality of health services • Randomized control study: timeliness of community health worker visits can increase by 86% through reminders delivered to CommCare users.
  • 7. Kaushambi Outcomes •ASHAs report that CommCare: - Helps them manage their workload - Improves the quality of their counseling - Increases families’ receptiveness to key MNH messages • Pregnant women report CommCare’s interactive format makes it easier for them to remember key messages. Slide 10 of 16
  • 8. Save the Date CRS ICT4D Conference • March 2013 in Accra, Ghana • 3-day conference • 1st day open to NGOs, donors; local government actors from West Africa • Purpose: learn about successful ICT4D solutions in the field (especially health and agriculture) and discuss measuring impact of ICT4D
  • 9. 2. “Talking Books” in Sudan Purpose: • To provide effective health and nutrition education, in the native language, to low-literate remote communities in West Darfur
  • 10. How it was developed • Collaborative process with: – Ministry of Health – Local community members – Books of Hope staff
  • 11. How it works… • Illustrated pages • Including text • Sound track corresponds to each page • Narrated by Darfurian radio celebrity. “Eat Well, Be Well”
  • 12. Use in the field • El Geneina IPD camp • Community Health Promoters (CHPs) trained • Provided “Eat Well, Be Well” speaking book • Follow-up assessment
  • 13. 3. Guide to Working with Volunteers
  • 14.
  • 15.
  • 16. Determining # of volunteers
  • 18. Calculating Volunteer Contributions
  • 20. For More Information Website: www.crsprogramquality.org Caroline Bishop Caroline.bishop@crs.org 410-951-7480

Editor's Notes

  1. CommCare was developed by Dimagi, Inc.
  2. - Globally, CommCare has been used by over 20 organization in 10 different countries.
  3. Who should attend: Technology solution providers; NGO directors, project managers and field staff; international donors; and local government actors from Central Africa interested in the application of ICT4D solutions to enhance the quality and accountability of development programs. The conference will provide a space where solution providers, development practitioners, international donors and government agencies can come together and learn about successfully deployed solutions and sustainable business models with a focus on Agriculture and Health. We’ll look at what we have learned to date about deploying ICT4D solutions in the field and consider best practices to measure the impact of ICT4D in programming.  There is no charge to register for the conference. Out of town participants are to cover their travel, accommodation and visa costs. Hotel registration and visa information will be shared soon. Conference details will be posted as they become available on the ICT4D Conference website. Would you like to present at the conference? Catholic Relief Services is accepting applications from all interested parties. Instructions on how to apply are posted on the conference website.
  4. Each page of the book was vividly illustrated by a local Sudanese artist, supported by  an easy to understand text.  For each page there is a corresponding push button  that triggers a sound track of the text, narrated by a Darfurian radio celebrity.CB push a button and tell what it says..
  5. Background: A significant number of HIV projects rely on the services of community-based volunteers to achieve their outcomes; however, management of volunteers within similar communities by different organizations, and at times by the same organization but of different projects, is incongruent. This lack of harmony may result in “competition” between projects for community volunteers as well as tensions between volunteers working on different projects.  Methods: Researchers collected information on existing guidance on engaging volunteers within International Non-Governmental Organization (INGO) projects by conducting focus group discussions with technical advisors within their own INGO, interviewing specialists from four other leading INGOs, conducting a literature review of available volunteer guidance documents and surveying field staff through a 19-item, web-based questionnaire. Data from the research revealed the need for guidance and informed selection of the most relevant topics.
  6. Results: Ninety-seven percent (97%) (n=35) of respondents reported engaging volunteers in their country level projects. Seventy-one percent (71%) of respondents stated they did not use any form of community volunteer guidelines; 89% stated they would find such guidance useful. Table 1 lists the topics and their relative importance to survey respondents.
  7. A few highlights…