Christopher Hill is a training professional with over 5 years of experience in customer relations, training, and supervisory roles. He has worked at Asurion as a Tech Support Supervisor since 2014, where he interviews and trains new employees, provides coaching and mentoring, and facilitates process improvements. Prior to that, he held training roles at Sprint from 2010 to 2013, where he trained new hires, designed curriculum, and mentored other trainers. He has a Bachelor's degree in Communication and English Literature from Washington State University.

1. C h r i s t o p h e r H i l l
(360)509-8689
Chris98383@hotmail.com
Training professional with 5 years experience in face to face and remote customer relations
in training and supervisory roles. Proficient in MS Office suite. Supervisory and training
experience with range of 15 – 80 direct reports. Excellent public speaking and facilitation
skills.
W O R K H I S T O R Y
02. 2014 - PRESENT ASURION – ANTIOCH, TN
Tech Support Supervisor
 Interviewing and HR action for team of 12
 Training and development of new tech support agents
 Focused coaching and mentoring
 Multi department communication to facilitate process
improvement
 On-boarding of new supervisors
 Quality monitoring and compliance verification
06. 2013 – 01. 2014 SPRINT – BREMERTON, WA
Training Delivery Manager, Sprint
 Scheduling, observing, and evaluating classes
 Mentor and develop a team of 8 trainers
 Write and maintain curriculum
 Multi Department communication for need based change
 Proactively address knowledge gaps
 Driving SAVI learning model to training team
01.2010 – 06.2013 SPRINT – BREMERTON, WA
Trainer, Sprint
 Train classes of 12 – 44 new hires
 Curriculum design and development
 Continuing education of tenured employees
 Travel to open new sites
 Corrective Action and time card management
 Staffing agency liaison to improve ideal candidate profile
 Mentoring and developing new trainers
 Supervisory fill in as needed
05.2009 – 01.2010 SPRINT – BREMERTON, WA
Training Assistant, Sprint
 Train and mentor new hire classes ranging from 12 – 44 agents
 Lead classes through their nesting phase into production
 Subject matter expert assistance to production floor
 Communicate class needs to training leadership

2. CHRIS HILL – RESUME 2
E D U C A T I O N
08.2002 – 06.2007 WASHINGTON STATE UNIVERSITY
Communication, English Lit
 Member of the Delta Chi Fraternity
 New member trainer Spring 2005
 Dean’s list 2004 - 2006
S K I L L S
 Proficient MS Office skills
 Moderate Sharepoint Experience
 Experience in SharePoint
 Knowledge of call center KPIs and tools
 Master Trainer certification – Sprint
 Process Improvement
 Accountability focused Management
 Top notch integrity
R E F E R E N C E S
Available upon request