Running a business can be hard on a marriage and a family. In this presentation, Christian CEOs learn how to use customer service principles in developing a healthy marriage and how to win our #1 customer (our spouse) for life.

2. Welcome To Your CXP Retreat

3. Devotion

4. Devotion
LEARN FASTER. LEAD FURTHER.
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“"This is what the Lord says: 'The people who survive
the sword will find favor in the wilderness; I will come
to give rest to Israel.' The Lord appeared to us in the
past, saying: 'I have loved you with an everlasting love;
I have drawn you with unfailing kindness. I will build
you up again, and you, Virgin Israel, will be rebuilt.
Again you will take up your timbrels and go out to
dance with the joyful.' "
Jeremiah 31:2-4 (NIV)
“
“

5. Building
Relationships
that lead to
Success
LEARN FASTER. LEAD FURTHER.

6. ”Let us, therefore, brace
ourselves to our duties,
and so hear ourselves that,
if the British Empire and
its commonwealth last for
a thousand years, men will
still say, ‘This was their
finest hour.”
Sir Winston Churchill
LEARN FASTER. LEAD FURTHER.

7. . “Know therefore that
the Lord your God is
God; He is the faithful
God, keeping His
covenant of love to a
thousand generations
of those who love Him
and keep His
commandments.”
Deuteronomy 7:9 (NIV)
LEARN FASTER. LEAD FURTHER.

8. “…Then there's that green-eyed
minx, Jealousy. How often have you
heard an entrepreneur describe her
company as her “passion"? How
often have you heard one say the
same thing about her spouse? More
fundamentally, people start
companies to do their own things,
while marriage is about doing things
together. Particularly in already-
strained marriages, there is no
tension a business can't make
worse. Mary Hirshberg
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9. ”Each interaction, no matter how
insignificant with a customer creates
an experience that they feel and
remember. These experiences are
cumulative and over time become the
foundation of long-term relationships
and the glue that holds them together.
Intuitively, you know that the
relationships you build with your
customers are more important than
product, services, and price. You
already have customers who buy you
and love you because your relationships
with them are so strong ”
Jeb Blount
LEARN FASTER. LEAD FURTHER.

10. Seven Principles of Customer Engagement
1)You Need Your Customers More Than They Need You.
2)Customers Are People.
3)You Are Always On Stage.
4)Customers Act on Emotion and Justify with Logic.
5) Customers Do Things for Their Reasons—Not Yours.
6) Customers Don’t Do Illogical Things on Purpose.
7) Always Give More Than Is Required.

11. Your Pathway Forward

12. Think about your action steps that
you want to accomplish in the next
30 days.
Strategic Planning
What If Our
Spouse Was
Treated Like Our
Most Important
Customer?
LEARN FASTER. LEAD FURTHER.

13. “Great companies that build an
enduring brand have an
emotional relationship with
customers that has no barrier.
And that emotional
relationship is built on the
most important
characteristic, which is trust.”
Howard Schultz
LEARN FASTER. LEAD FURTHER.

14. 1) Answer Every Call,
Every Time.
2) Treat the Customer
As Though They Are
Right.
Treat Your Spouse Like Your #1 Customer
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15. 3) Invest in Frequent
and Intentional Time
Together.
4) Do Unexpected
Things to Surprise.
5) Set Healthy
Boundaries Together.
Treat Your Spouse Like Your #1 Customer
LEARN FASTER. LEAD FURTHER.

16. Think about your action steps that
you want to accomplish in the next
30 days.
Strategic Planning
It is important for
leaders to consider
the lifetime customer
value related to their
number one
customer, their
spouse.
LEARN FASTER. LEAD FURTHER.

17. Strategic Wisdom
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“Where there are
many advisors, there
is much success.”
Proverbs 15:22
GREAT LEADERS ASK GREAT QUESTIONS

18. GREAT LEADERS ARE CLEAR ABOUT
WHERE THEY ARE GOING
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Strategic Planning
“But the path of the
righteous is like the light of
dawn, which shines brighter
and brighter until full day.”
Proverbs 4:18

19. I Am Treating My Spouse Like My #1
Customer. I just attended my CXP Retreat

20. Think about your action steps that
you want to accomplish in the next
30 days.
Strategic Planning
What If Our
Spouse Was
Treated Like Our
Most Important
Customer?
LEARN FASTER. LEAD FURTHER.