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PiT briefing - Darrin Bond - Chief Information Officer, DCCSDS - Feb 14 2014


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This briefing provided an update on Queensland Government ICT procurement and what this meant for industry when tendering and providing services to state government. The One-Stop Shop plan and opportunities for industry participation was discussed in-line with the October 2013 release of the plan, committing the Queensland Government to deliver simpler, clearer and faster services for all Queenslanders. Lastly, an overview of the Department of Communities, Child Safety and Disability Services significant business reforms, major and operational business systems, the ICT enabled forward program of work and the future directions and challenges that face the department was presented.

Presenter: Darrin Bond - Chief Information Officer, Department of Communities, Child Safety and Disability Services

Published in: Technology
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PiT briefing - Darrin Bond - Chief Information Officer, DCCSDS - Feb 14 2014

  1. 1. Department of Communities, Child Safety and Disability Services (DCCSDS) Friday 14 February 2014
  2. 2. Agenda  Overview of Department of Communities, Child Safety and Disability Services (DCCSDS)  Significant Business Reforms  Major Business Systems  ICT Enabled Program of Work  Contestability  Future Direction  Questions  Conclusion
  3. 3. Overview of Department of Communities, Child Safety and Disability Services (DCCSDS) Our Vision - to support a resilient Queensland through excellence in human services. We aim to improve the wellbeing, safety, inclusion and cohesion in our communities. Our Purpose - to lead excellence in contemporary frontline human services to Queenslanders. Our Services - are delivered across the state through approximately 800 funded non-government organisations, and directly by the department through centralised state-wide services and 83 service centres across 7 regions. This is all supported by a central corporate office.
  4. 4. Overview of Department of Communities, Child Safety and Disability Services (DCCSDS)  As at June 2013, we had 5884.13 full-time equivalent staff, o 66.03% were employed in frontline service delivery positions; o 22.64% were employed in frontline support positions.  In 2012-13, the department processed $1.375 billion in grant payments to 1170 organisations with 3900 service outlets. 94% of payments were processed within five working days.  The Human Services Quality Framework (HSQF) was implemented in February 2013 and will be delivered over the next three years (to 2015). 27 non-government organisations were successfully audited under the HSQF.
  5. 5. Overview of Information Services  Information Services supports the o Department of Communities, Child Safety and Disability Services (DCCSDS), o Youth Justice Services (within Department of Justice and Attorney-General), o Department of Aboriginal and Torres Strait Islander and Multicultural Affairs Queensland (DATSIMA) and o Housing Services, Homelessness Services and Portfolio Management and Operations (DHPW)
  6. 6. Overview of Information Services cont. Information Services purpose We provide efficient and seamless access to reliable information and create opportunities to drive reform through innovation, partnering and service excellence
  7. 7. Information Services Strategic Plan 2013-17 – key strategies ENGAGEMENT INNOVATION Enhance collaborative relationships with clients and share intelligence across Information Services to improve service delivery outcomes Transition the ICT Portfolio toward the future state through a flexible, evidence-based approach which capitalises on industry opportunity, emerging technologies and smart investment COLLABORATION RESOURCING Seek opportunities to work with other agencies to provide improved ICT services through clustering opportunities Lead resource planning activities to develop and deliver consistent ICT capability through the optimal use of workforce capacity ALLIANCES SECURITY Embed staff into other service areas and organisations for two-way information sharing Provide the correct information to the right people at the right time, protecting integrity of client information STANDARDS GOVERNANCE Develop compliant and contemporary ICT policies and practices that allow business reform and contestability Maintain a sophisticated and flexible service model that is equipped to respond to emerging needs CONTESTABILITY STREAMLINE SERVICES Develop models to understand the costs, risks and benefits associated with delivering efficient services through internal and external sources Consolidate and rationalise the existing application portfolio ACCOUNTABILITY SOURCING Contribute to improved data quality and reporting abilities Develop sourcing strategy and capabilities to support delivery of ICT as a service Information Services Strategic Plan 2013-17, included as attachment
  8. 8. Significant Business Reforms  Queensland Child Protection Commission of Inquiry (QCPCI)  National Disability Insurance Scheme (NDIS)  Social and Human Services Investment Reforms
  9. 9. Major Business Systems  Child Protection - Integrated Client Management System (ICMS)  Disability Services - Business Information System (BIS)  Carer Payment - Carepay  Community Recovery  Grants Management  HR/Finance – SAP  Detention Centre Operations (DCOIS)
  10. 10. ICT Enabled Program of Work 2013-14          Business Information System (BIS) Program Carepay Project Community Recovery Reform Program 2013-14 Data Governance (including Open Data Project) Integrated Client Management System (ICMS) Architectural Improvements Project Carmody Response Social Investment Reform ICT Program Enterprise Data Loss Prevention Program Child Safety Mobility Trial
  11. 11. Contestability  Contestability assessments are being conducted in accordance with the Queensland Government Contestability Lifecycle methodology for the first tranche of ICT services.  The Queensland Government Contestability Lifecycle comprises of the following steps: o Step 1 Strategic Assessment; o Step 2 Preliminary Evaluation; o Step 3 Options Assessment; o Step 4 Business Case; o Step 5 Implementation Pathways; and o Step 6 Implementation.
  12. 12. Contestability cont. The following status tables provide information on the current progress of contestability assessments for Step 2 (preliminary evaluation) of the Queensland Government Contestability Lifecycle. Service Messaging and Collaboration ICT Infrastructure Managed Devices Telecommunications Final Assessment (estimated completion date) February 2014 March 2014 February 2014 March 2014
  13. 13. Future Direction DCCSDS Direction Managing demand for services Maximising return on investment and results for Queenslanders Managing services system change and public sector renewal Engaging stakeholders to codesign and deliver services Growing industry ICT Innovation Mobility Video Information Sharing Collaboration Shared Case Management
  14. 14. Questions
  15. 15. Thank you Disclaimer The information in this briefing is provided for information purposes only to assist you with your business planning, and is subject to change without notice.
  16. 16. Information Services Strategic Plan (ISSP) 2013-17
  17. 17. Information Services Strategic Plan (ISSP) 2013-17