- The Institutional Abuse Investigation Unit (IAIU) investigates reports of suspected child abuse or neglect by school staff, while the local DYFS office investigates reports involving a child's home.
- After a report is made, the hotline screener will determine if the situation requires a child abuse/neglect investigation or a voluntary Child Welfare Services assessment.
- Investigations aim to get a "clean statement" from the child without influence from school staff, and findings can be substantiated, unfounded, or require no further action. Notifications are made to relevant parties based on the investigation results.