1. The document provides a summary of the applicant's work experience from 2009 to present, including positions as a TOEFL teacher and customer service roles in education and travel industries in China and Saudi Arabia. 2. Key responsibilities included teaching TOEFL skills, assisting managers, monitoring consultant performance, serving clients, and training other teachers. 3. Achievements highlighted top sales performance, improved department sales, and recognition as a prominent teacher from the New Oriental Education group in multiple years.