Chelsea Bachand has a Bachelor's degree in Political Science from Keene State College and studied abroad in Italy. She has over 4 years of experience in customer service roles providing excellent service and resolving issues. Her most recent role is as a Traveler Support Specialist for Education First, where she builds relationships and identifies solutions. She also has leadership experience as an Orientation Staff Leader and Alternative Spring Break Trip Leader at Keene State College.

1. Chelsea Marie Bachand
♦14 Country Club Drive Apt. 7♦ Manchester, NH 03102 ♦ (413) 687­5329 ♦ chelseabachand@gmail.com
Education
Keene State College, Keene, NH
● Bachelor of Arts; Major: Political Science, Minors: International Relations and Communication.
May 2013. GPA 3.2
Lorenzo de’ Medici Italian International Institute Florence, Italy Spring 2012
● Attained extensive cross­cultural communication skills and developed ability to adapt through the exposure to adverse
situations and new environments.
Summary
Experienced customer service representative with strengths in communication, relationship building and leadership in a fast
paced environment. Proven ability to identify and achieve goals, balance multiple priorities and meet deadlines effectively.
Current initiatives include analyzing client Net Promoter Score and organizing a team Adventure Run.
Professional Experience
Education First College Study Tours
Traveler Support Specialist April 2014­Present
● Built strong rapport and provided exemplary customer service to students, parents, professors and university faculty
members.
● Identified and resolved issues with customer accounts and expectations setting in a deadline driven environment
● Motivated and drove team sales initiatives
● Thoughtfully prepared and successfully executed new hire interviews and trainings
Education First
Regional Account Coordinator September 2013­April 2014
● Built strong rapport and established personal connections with clients to provide exemplary customer service
● Managed high­volume workload within a deadline­driven environment
● Balanced daily inbound call volume with proactive efforts and projects
Urban Exchange
Retail Sales Associate June 2013­September 2013
● Provided friendly and attentive service to customers
● Developed product knowledge and assessed value of consignment items
Keene State College Office of Residential Life and Housing Services
Office Assistant September 2012­May 2013
● Utilized Microsoft Word, Excel, PowerPoint and Publisher for various administrative tasks
● Created monthly newsletters, flyers and important notices for residence hall members
Summer Conference Staff May 2012­August 2012
● Provided concierge services to university guests to ensure their comfort, safety, and security

2. ● Confirmed accuracy of housing assignments, checked in guests and resolved customer complaints
Keene State College Office of Disability Services
Note Taker September 2011­December 2011
● Recorded comprehensive and concise notes from POSC­316 Constitutional Law course lectures
● Uploaded detailed notes to Blackboard Learning System for students with learning disabilities
Foreign Language Services International (FLS)
Residential Advisor and Camp Counselor May 2011­August 2011
● Participated in intensive training which includes personal and group development and diversity education
● Managed and supervised 30+ international students in dormitory and oversaw student activities and behavior
● Coordinated daily interactive, physical and leisurely activities amongst diverse student population
● Successfully planned and led FLS weekend excursions to New York City, Boston, Museums and Shopping Malls
Leadership Experience
Global Ambassador August 2012­May 2013
● Nominated to represent my specific program (LDM) as an official spokesperson at the orientations, fairs and information
sessions for potential program participants and outgoing students
● Answered questions about foreign exchange for potential program participants
● Helped dispense Global Education Office materials at events
● Volunteered to attend classrooms and residential halls with the GEO Study Away Advisor to speak on behalf of my
international education
Alternative Spring Break Trip Leader October 2012­May 2013
● Voluntarily co­lead thirteen Keene State College students on a service learning trip
● Organized community service project(s) with partners; Big Cypress National Preserve, Everglades National Park and
Biscayne National Park prior to arrival
● Received Leadership, Diversity, Conflict Management and P­Card/Budgeting Trainings prior to trip
● Exposed students to complex social and cultural issues through direct service, experiential learning, discussion and
reflection.
● Hosted bi­weekly meetings with team members in order to prepare for trip
● Planned a detailed itinerary including travel accommodations, service projects, free­time activities, reflection discussions
and group ice breakers.
Orientation Staff Leader April 2011­September 2011
● Assisted and advised prospective students throughout the Keene State College 2011 orientation program
● Ensured maximum opportunity for inquiry and interaction among new students
● Provided imperative information regarding campus services and programs
● Guided students throughout summer, as well as answer any questions or concerns he/she has
● Assisted new matriculated students in making a successful transition to the collegiate experience and to enhance their
adjustment to the academic and co­curricular environment