CHECKLISTQuarterly Reporting Process Checklist - 4Q14TASKWHODUE DA.docx

CHECKLISTQuarterly Reporting Process Checklist -
4Q14TASKWHODUE DATESTATUSNOTESKMH Only1JP
Morgan (CSA Scores)
- Save a copy in the JP Morgan folder.
- E-mail a copy to Natalie Williams at UPS
FreightKen11/02/14x2Reserve Rooms for IR Earnings Meetings
- IR Conference Room for whole month + prior week
- Training Rooms on first floor
- Casey Room (Kim Tisdale)
- Make sure Kim Tisdale orders hot and cold
beveragesKen11/02/14Completex3DHL Earnings Release
- Print: Earnings, Transcripts, and Presentation.
- Distribute copies (or e-mail when they are away) to JW, MJ,
KC, JN, FX.
- Complete Recap E-mail and distribute to the list
above.Ken11/04/14Completex4BOD - “Peer Earnings”
electronic packet:
- Send analyst notes to the board within 7 days of our
Earnings release
- 1 quality notes that covers: (1) DHL (2) TNT (3) LTL (4)
Forwarding
- NO MORE YRC
- Spreadsheet is found in Post Earnings ActivitiesMgmt
Comm & BoardFOR BOARDKen11/13/14Completex5Mid-Qtr
Econ
- Target date is middle of quarter
- Complete prior to road tripKen11/13/14Completex6FedEx
Call Set-up
- Schedule Casey Room for the call on September 17th - 8:00
a.m. to 10:00 a.m.
- Make sure there are hot and cold drinks
- Send out invitations to the Plaza (DA, DB, AG, MG, KK,
JB, TM, TF, KG, MN)
- Send out invitations to the IR Team (JW, MJ, KC, JN, KH,

FX, TP)Ken11/18/14Complete11/18/14: I talked with Kim
Tisdale. She scheduled the Casey Room.x7Request DA and KK
Schedules for the Closeout Month
- Contact Kim Tisdale for KK's calendar
- Contact Ashley Suckling for DA's calendar
- Print JW and MJ calendarKen11/18/14CompleteReceived on
11/18/14x8Schedule meeting with JW, MJ, KC, and JN to
review recommended meeting schedule.
- Your job is to have a reasonable schedule planned with
knowledge of people's schedules
- Create preliminary schedule for Earnings Release month
based on
best available information
- Schedule Press Release and Script Reviews as timed
meetings for IR
- Complete "Conflict" Sheet
- Meeting s/b held in room 17234
- Bring overhead
- Update schedule during the
meetingKen11/20/14CompleteLast quarter's meeting was held
on 8/27/14. This quarter's will be scheduled for 11/20/14 @
3:00pm-4:00pm9PMR Reports (October Results)
- Receive from Ray Ashton (or Lincia Etienne)
- Print copies for the IR Team (1 Page,
Color)Ken11/20/14Complete9th or 10th Working Day of the
Monthx10IR Cost Reports (October Results)
- Khalix Query/Report is found in External IRBusiness
PlanCost Reports
- Run Cost Report Query
- Print copies for the IR Team (2-Sided,
Monthx11Operating Days Posted to Website
- Every 4Q we collect the op days to post to website.
- Request from Intl Mktg the next year's op days by country
by month
(Use same format if possible).

- File is saved in O:EXTERNAL IROP DAYS
- Analyze and review the file to identify which quarters will
have op days issues.
- Inform MJ and IR Team so we are not scrambling when Qtr
days are different.Ken11/21/14Complete12IR Earnings Calendar
Approval
- After Earnings Calendar Meeting - print copy of updated
schedule
- MJ, KC, or JN review the updated schedule with JW for
final approvalKen11/25/14Complete13Send out meeting
invitations
- Each quarter, review invitation content and update the
control distribution list
(Earnings Call Meetings.xls).
- Don't send to exact list as prior quarter, though use last
quarter's invite as a
guide.
- Ask for 10 copies for IR...and typically we have x amount of
people so please bring enough
for them.
- Invitation Content: Does meeting require handouts? Any
specific topics we
need to ask them to prepare for the meeting?
- Don't make comments that open the door to modify the
scheduled meeting.
- For CEO and CFO meetings: Follow up with both Ashley &
Kim after the final
outlook invitations have gone out, and confirm they have
added the final dates to
DA & KK calendars.Ken12/02/14CompleteNote: Send out at
one time per JW.14Send out meeting invitations
- Ken Figiel (International, Forwarding,
Distribution)Ken12/05/14Complete15Provide IR Calendar to
Executive Assistants
- After IR Calendar is approved by JW provide calendar to:
- Kim Tisdale (Kurt Kuehn)

- Ashley Suckling (David Abney)
- Other Executive Assistants may want a
copyKen12/05/14CompleteHanded out on 01/xx/15.16Q&A MJ -
UPDATES
- Page 6, section 9, take out [FOR READER] from 4 lines
- Page 9, section 15, change FSL from "2Q14 announcement"
to "3Q14 announcement"
- Page 17, section 37, take out the last lines. They start with
"Historically…" and "For Example…"
- Page 25, section 50, take out "and Central"
- Page 49, section 125, take out line ending in "avoiding the
"Not in 1""Ken12/08/14Completex17Create Q&A Assignment
SheetKen12/08/14Completex18Check List Review (Schedule
early in month following Earnings)
- Meeting w/JN, KC, FX, TP, KH
- Meeting is held in 17234
- KH will update Check List prior to meeting
- Goal of the meeting is to finalize the Check
ListKen12/10/14Complete19IR Cost Reports (November
Results)
PlanCost Reports
Monthx20PMR Reports (November Results)
Monthx21IR Earnings Release Schedule - Posted to IR Web Site
(Annual Process)
- This process is completed in November or Early December
- Receive the Earnings Release Dates from Chris Schweitzer
- Provide dates to Michael Fuccione (ThomsonReuters) to
post on IR Web SiteKen12/15/14CompleteAnnual22FedEx
Earnings Release Call

Day Prior to the Call
- Make sure Competitive Group [Mike Alexander x8234,
(404) 431-8703] knows to bring
the "Side-by-Sides" down to Casey Room.
- Ensure we have dial-in # to FedEx Call [from analyst notes].
- Ensure hot/cold beverages have been ordered [t/w Kim
Tisdale].Ken12/16/14Complete23ROA and Plan Asset
Allocation (If Necessary)
- Copy Q&A section into e-mail.
- Request update from Brook Scardina
x6032Ken12/17/14CompleteQ&A Request - Sent
01/05/1524Temperature True (Forwarding) (If Necessary)
- Request update from Ingrid Ritter
(x7518)Ken12/17/14CompleteQ&A Request - Sent
01/05/15x25Technology/Product Update (If Necessary)
- Copy Q&A Telematics, NGSS, Keyless Entry, Orion
sections into e-mail.
- Request update from Jim Dunn, Cheryl Fulginiti x8208 and
Kelli Franklin-Joyner x4992.Ken12/17/14CompleteQ&A
Request - Sent 01/05/15x26Pension Key Financial (this is part
of the FR&P request) (If Necessary)
- Request update from Sharon Holness (x8012)
- cc Tim Miller x8845, he actually updates the
informationKen12/17/14CompleteQ&A Request - Sent
01/05/15x27Fleet Notes Q&A Update (Sustainability) (If
Necessary)
- Copy LNG, HHV, Electric & Bio, Factors, and Composite
Vehicles into e-mail
- Request update from Mike Britt
01/06/15x28WW Expedited Expansion (Int'l) (If Necessary)
- Request update from Christine Mattei
01/05/15x29WW Express Freight (Int'l) (If Necessary)

- Request update from Ruchi Shah
01/05/15x30Send Legal Q&A for updates (Legal) (If
Necessary)
- Rick Rufolo (Employee Related Cases)
- Norm Brothers (Non-Employee Related Cases)
- Philip Chritton (Non-Employee Related Cases
II)Ken12/17/14CompleteQ&A Request - Sent 01/05/1531MEPP
(If Necessary)
- Request update from Ben Miloro (x6308)Ken12/17/14Q&A
Request - Sent #/##/14x32Request TUPSS and Retail updates
(UPS Store)
- Send request to Chris Kidwell (858) 455-8808.
- He updates The UPS Store data and any new relevant
information.
- Request updated information on 3D
PrintingKen12/17/14CompleteQ&A Request - Sent
01/05/15x33Send Public Affairs Q&A (Legislation) (If
Necessary)
- Send Public Affairs section to Kara Ross on 12/2/14
- Ask for it to be returned by 01/12/15
- Add International Section to Public Affairs Q&A (#82)
- Format .05Ken12/17/14CompleteQ&A Request - Sent
12/02/1434Access Points Q&A Update (Int'l)
- Copy B2C Market/UPS Access Points Q&A section into e-
mail.
- Request update from Joe Mozzali +322-776-
9291Ken12/17/14CompleteQ&A Request - Meeting scheduled
for #/##/14 @ #:##pmx35FR&P Deliverables e-mail (check
list):
- Prelim Web Schedules (due 1/09/14) - Due on Day 6
- International Web Schedules (due 1/13/14) - Due on Day 8
- Small Package volume 4Q14 to IR.xls data (due 1/12/14) -
Due on Day 7 (for FX)
- Free Cash Flow (due 1/19/14) [Handout to IR team] - Due

on day of FR&P Meeting
- Returning Cash to Shareholders (due 1/19/14) - Due on day
of FR&P Meeting
- Region Controller Presentation - Ask FX for date she'll send
and date she needs it back
- UPS Overview Presentation - Ask FX for date she'll send
- Pension Q&A (due 1/20/14) - Due one day after FR&P
Meeting
- ROIC (Updated Annually 4Q, print copy for books Q1, Q2,
Q3)
- FCF Conversion (Updated Annually 4Q)
- Debt to Equity (Updated Annually 4Q)
- FFO to Debt (Updated Annually 4Q, print copy for books
Q1, Q2, Q3)
- FR&P Packet - We get this report at the FR&P Meeting and
make copies for the group.Ken12/17/14CompleteE-mail request
to Steven Sklenicka, Brady Anderson (previously Sharon
Holness), and Sam Deich. Sent 01/05/15.36Facilities Update
(Distribution) (If Necessary)
- Brad Sand is the contact for the Facility updates.
- Brad Mitchell VP, Mike Delaney, Dan Silvernale, Alan
Amling (Marketing)
- Bobby Clemons, Kent NowakKen12/17/14CompleteQ&A
Request - Sent 01/05/15x37Log in FDX analyst questions into
the analyst earnings question
databaseTiffany/Florena12/17/1438UPS Capital Update (If
Necessary)
- Request deck from Joe Flannery x4146.
- Hand out deck to IR and 2 KingsKen12/17/14N/AQ&A
Request - We are having a meeting this quarter.x39International
Hub/Facility Stats Update (Int'l) (If Necessary)
- Copy Q&A Spreadsheet into e-mail.
- Request update from Rob Chiong
x7712.Ken12/17/14CompleteAnnual 4Q Request

Q&A Request - Sent 01/05/15x40CrossBorder Connect Q&A
Update (Forwarding) (If Necessary)
- Request update from Jeff Baumblatt 678-746-7027
(Previously Mark Taylor)Ken12/17/14CompleteQ&A Request -
Sent 01/05/15x41MyChoice Q&A Update (US Dom) (If
Necessary)
- Ask for an update on the reduction of Send Agains
- Request update from Felicia Allen (678) 746-
6526Ken12/17/14N/AQ&A Request - From Weekly E-
mailx42Air Network Optimization (Growth Initiatives section)
(If Necessary)
- Capacity increasing/decreasing?
- Added/reduced trunk routes?
- Flown capacity utilization up/down?
- Request update from Rita Flaherty ([505] 329-
6948)Florena12/17/14Q&A Request - Is this necessary or is this
information on the deck?x43UPS Freight Request (UPS Freight)
(If Necessary)
- Copy Ground Freight Pricing (GFP) Q&A section into e-
mail.
- Copy LTL Guaranteed AM Q&A section into e-mail.
- Copy % Revenue bundled with Technology into e-mail.
- Request update from Charles Purvis (804-291-5821) or
Thomas Murphy.Ken12/17/14CompleteQ&A
Requestx44SurePost Redirect (US Dom) (If Necessary)
- Request update from Ray Ashton (or Lincia
Etienne)Ken12/17/14CompleteQ&A Requestx45Omni-Channel
(Macro - Growth Initiatives) (If Necessary)
- US Domestic "Dom - Other" section.
- Review with Katie Potochney
x8445Ken12/17/14CompleteQ&A Requestx46Early AM Q&A
Update (If Necessary)

- Request update from Kaj Engberg
x4882.Ken12/17/14N/AQ&A Requestx47Volume Weighted Op
Days (Operating Days)
- Request from International (Kelly Huggins)
- Used for Operating Days section of
Q&AKen12/17/14N/AWe are not using these now but we are
still requesting the information48Contact Stephen Bickel
(Competitive Group)
- Kurt wants to see how USPS volumes are trending before
earnings.
- Stephen Bickel provides IR with the 2 USPS files (Executive
+ detail).
- See Kalin folder in the Dept Handouts directory of
Earnings.
- The Report can be found in the Competitive Site in USPS
section (I have it in my favorites)Ken12/17/14T/W Steve
Bickel. He gave me a link to the Competitive Web Site. KH
check to make sure they're the reports we needx49Analyst
Database Review
- Review analyst questions database to identify potential
questions for Q&A.
- Review Models Summary to Identify
disappointments/surprises to cover in Q&A.Ken12/17/14Q&A
Requestx50"Countries with UPS Domestic Service" Q&A
Update (Int'l)
- Request information from Angus Wilson (Marketing
Analyst); phone # (404) 828-8569
- File is located in:
- EXTERNAL IRQ&A Talking Points and UPS
InfoInternational TopicsDomestic
ServiceKen12/17/14CompleteQ&A Request - Sent
01/05/15x51Canada B2C % (Annual)
- In Access Points/B2C Market Section of Q&A
- Ask Chris Grubb for an update on an annual basis
(1Q)Ken12/17/14CompleteQ&A Request - Sent
01/05/1552FedEx Earnings Release Call

Morning of Call (Starting at 6:00am)
- Make sure to log into FedEx site as a back-up
- Leave dial-in # available for MJ.
- Make sure hot/cold beverages have been delivered.
- Print Press Releases, Stat Tables for 17 (7 IR, 9 MC) @ 7:45
a.m.
- Arrange with Competitive Group (Mike Alexander) to bring
"Side-by-Side" to Casey Room prior to start of call. About
17 copies.Ken/Florena12/17/14CompleteTiffany/Florena will
print PR, Stats53FedEx Earnings Memo
After the Call (10:00am start time)
- JW, MJ, JN, KC receive copies of all analyst notes as soon
as they are available.
- Fill in "Analyst Notes" report as they come out.
- Save all notes and transcripts in External IR 2 as they
come in.
- Highlight notes (the "we believe's", "our view's", "in our
opinion's").
- Cut off notes at 2:30pm. Make 9 copies of notes and
transcripts for
DA, KK, JW, MJ, KC, JN, KH, FX.
- Notes should be highlighted, 2-Sided, Stapled, and have a
cover letter on them.Ken12/17/14CompleteFlorena/Ken will
highlight notes54Review Mid-Quarter Control Log
- Ensure any necessary talking points are addressed in
Q&A.Ken12/18/1455Recommend Q&A Items to Delete
- Print out copy of previous quarter's Q&A and X out items
which you recommended
for deletion
- Review deletion recommendations with JN
- Review deletion recommendations with MJ
- Delete approved deletions from next quarter's
Q&AKen12/18/14CompleteGave to MJ #/##/1456Send out
Questions for the Business Unit meetings:
- Airline topics (Rita Flaherty)
- Domestic topics (Jim McGrath, Mike Hughes, Kristi

Rodgers, Nicole Liu)
- UPS Freight topics (Jeff Degen, Bruce Goodman, Don
Winter,
Charles Purvis, Frank Keller)
- Rates & Forecasting topics (Mike O'Brien, John Vargo,
Ibrahiim Bayaan, Brandon Smith)
- Forwarding topics (Bennett Lee, David Parrott, Geoff
Kelley, Matthew McGee)
- Distribution topics (Dan Silvernale, Alan Amling, Brad
Sand, Steve Knapp)
- International topics (John Miltenis, Tony Esposito, Karl
Ryker, Bill Pembroke,
Sylvie Van Den Kerkhof)
- Provide IR Team with all the Business Unit
Topics/Questions after they are
sent.Ken12/18/14Complete57FedEx Board of Director Posting
- Prepare e-mail memo
- Attach Mgmt Committee memo + the notes
- Send to JW for approval for posting to BoardVantage
through Ryan Swift
(follow same format as previous
postings).Ken/Jason12/18/14CompleteE-mail was prepared on
#/##/14.58Sales Topics e-mail
- Using previous qtr's e-mail as starting point. Send list of
topics to Sales Group.
- Send e-mail to Lisa LaFave, Mike Mahoney, William
Seward, and Geoffrey Bastow.
- CC Anne Holder (notes are distributed to IR Team)
- NOTE: Gerald Gibbons and Mike Mahoney attend the
Domestic MeetingKen12/18/14Complete59FedEx Earnings
Memo
Day After Call (6:00 a.m. start time)
- Print out notes first thing in the morning and hand them out
to MJ, JN, KC, KH.
- Complete "FY1Q15 FedEx Analysts Notes.xls" report as
notes come out.

- Complete memo by 10:30 a.m. Review it with JN, then MJ.
- When memo is completed and approved:
- MC memo: Three best notes. Make copies 2-Sided,
B&W.
(TMc, TF, JB, AG, MG, DB, MN, KG receive memo
and copies of 3 best analyst notes.)
- DA, KK receive three best notes + All other notes
(highlighted, 2-Sided, B&W).Ken12/18/14Complete60IR
Calendar Distribution
- Export IR Calendar into PDF
- Send to Brady Haynes (previously Sharon Holness), Jamie
Dawson,
Steven Sklenicka, Susan Ward, Richard
PeretzKen12/19/14CompleteDistributed on 01/05/1561Morgan
Stanley Shipper Survey
- Print 13 copies (2-sided, COLOR, spiral bound). DA, KK,
AG, MG, JB, JW,
MJ, KC, JN, KH, FX
- Complete Shipper Survey analysis
- Complete 1 page summaryKen12/29/14CompleteWe received
last quarter's on 09/28/1462Schedule Region Controller
Conference Call
- Set up via Verizon 1.800.475.5000
- Use previous quarters confirmation ID to duplicate for the
new call, change 4 digit
passcode
- Provide Jason with the call
information.Ken12/30/14CompleteThe call should be scheduled
for 2/04/15 from 9:00am to 10:00am.
Conf. #: 102677163Follow up with any dept who has not
accepted our meeting invite
- Public Affairs, Product Development, CTM, Competitive,
Legal, Labor
- Sales, Treasury, UPS Capital, Public Relations
- R&F, Freight, Air Group, BIA, US Dom, Forwarding, Intl,

Distribution, FR&PKen12/30/1464Mid-Qtr Econ
- Update 2015 Econ Release Dates
- Update Outlook Calendar with 2015 Econ Release
DatesKen12/30/14Annual - Januaryx65Wolfe Shipper Survey
- Print 11 copies (2-sided, B&W, spiral bound). DA, KK, AG,
MG, JB, JW, MJ,
KC, JN, KH, FX
- Complete 1 page summaryKen12/31/14We received last
quarter's on 09/30/1466Send blast E-mail to list on Thomson
website with call number
- 1st business day of earnings release
monthFlorena01/05/1567Analyst Models: Request from
analystsTiffany/Florena01/05/1568Print Press Releases from
Quarter
- Copies for JW, MJ, KC, JN, KS, KH (total 6) and include in
BindersTiffany/Florena01/05/1569IR Binders & Supplies -
Create & Distribute:
- Big binder: Use Keith’s big binder to do a physical side by
side audit tabs and include
summary in binder
- Small binder: Put Red/Blue tabs behind the Q&A tab; use
same labels as last time unless
there are advance exceptions; keep in mind the YTD vs no
YTD timing (starting 2Q - requires
addl YTD tabs)
- Print FINAL scripts from LQ and LY - FINAL, not tracking
changes. Copies for JW, MJ, KC
and JN. **Give JW's scripts to KC
- Print paper copy of the meetings for the month and include
in small binders.**
- Keith needs to review binders before they get distributed to
JW/MJ**Tiffany/Florena01/05/15Complete70Print earnings
calendar for the transports for team
Include in initial binders
**Include AMC for companies reporting after market closes.

The rest we'll
assume report before market closes.
**EC and ER times are needed for all firms (if
available)Tiffany/Florena01/05/1571Extract from Bloomberg
Econ Report List
*** include whole month reports; include in binders
***Tiffany/Florena01/05/1572Send Region Controller call
meeting invitation
- Check w Keith… any distribution list changes in quarter?
- USE the region controller list under the IR Mailbox
CONTACTS folderJason01/05/1573Contact AT&T to schedule a
Test Call
- Schedule the Test Call about 30 days prior to the Test Call.
- The actual Test Call s/b scheduled approx. 7 days prior to
the Earnings Call.
- IR calendar has all the information regarding previous calls.
- Contact AT&T @ (800) 932-1100. Copy the detail from the
last qtr call.
- Copy and paste the new detail into the IR calendar.
- Verify the Casey Room has been scheduled for the Test Call.
- Create the Call Scripts and Workflow for Operators (to be
sent day before call).Ken01/05/15CompleteThe call should be
scheduled for 1/28/15 @ 7:30am.
I talked to them on 01/05/15. They will e-mail the information
for the call.74Transport Earnings Summaries:
- Create a summary/general analysis of other transport
companies’ earnings
announcements (positive/negative)
- Send daily by 10AM as soon as earnings announcements
beginTiffany/Florena01/05/15OngoingThis occurs throughout
the month of earnings preparation75Business Unit Decks for C
Level
- After every Business Unit Mtg, provide deck to DA and KK.
- Attach a memo that bullets what decks they are getting and
place a clip on it.

- Does not include Sales memosTiffany/Florena01/07/15As
Needed76Fuel spreadsheets:
- Complete Small Pkg and LTL FSC Reports and distribute to
team.
- Complete US Gulf Coast jet fuel and Avg US Diesel
comparisons and distribute
to team.
- Populate fuel question in Q&A.Florena01/08/1577Crude Oil
Price per Barrel for Profit Plan (comes from Neal Norris /
Kelvin Becerra - FR&P)Florena01/09/1578Analyst Models:
Verbal review with Keith
** Send outlook invitation each quarter
**Florena01/09/1579Send Monday Morning Meeting Schedule
e-mail
- Send by 7:30am
- Include Meeting Name, Time, Attendees
- Send to JW, MJ, JN, KC, KH, FX,
TPKen01/12/15CompleteMondays (01/12, 01/19, 01/26)80Late
Night Preparations
- Contact Facilities x8800, ask for A/C, Lights to be left on.
- DinnerKen01/12/15CompleteA/C on from about 1/13/15 -
1/23/15x81Receive Public Affairs Q&A Responses from Kara
Ross
- Distributed Public Affairs memo to DA and KK
- Update and include in Q&AKen01/12/15Complete82Q&A -
Preliminary & BackHalf
- Complete by date noted in "Due Date"
column.Ken01/13/15Complete1/13 to JN and 1/14 to
MJ83Incremental Margin.xls (FDX & UPS) Update
- This is a stand alone report. It can be updated when Web
Schedules are available
- File is located in External IR
2Earnings20144Q14OtherSpreadsheetsIncremental
Margins
- Update this report before TTM, Small Package, and YOY.
- Update with UPS and FDX Results.

- Distribute to JW, MJ, JN, KC.Ken01/13/15Complete84TTM
Operating Margin.xls Update
- This report is used to create the Operating Efficiency slide
in
UPS TTM Margin and Export ADV…ppt. Located in the
Presentation directory.
- File is located in
ExternalEarnings20134Q13OtherSpreadsheets
- Distribute to JW, MJ, JN, KC.Ken01/13/15Complete85Small
Package Operating Margin Gap.xls Update
- This is a stand alone report. Can be completed when web
schedules are available
- Update with UPS and FDX Results
- Distribute to JW, MJ, KC, JN.Ken01/13/15Complete86UPS
Freight Operating Metrics File:
- Request in advance of IR meeting (Chad Snellings)
- Department supporting materials directory
- Receive, print and deliver to JW, MJ, KC, JN, KH,
FXKen01/13/15Complete8th or 9th Working Day of the
Month87Get global headcounts from HR (John Shipley). Jason
receives via email from HR. (Headcounts
Directory)Jason01/13/158th or 9th Working Day of the
Month88IR Cost Reports (December Results)
PlanCost Reports
Month89BIA Resi/Com Trend Report
- Use BIA data to complete
- Saved in US DOM Dept Handouts
folderKen01/13/15Complete90LABOR and Teamster Census
(incl. UPSF)

- 705, 710, IPA Update
- HW&P Plan (Summary Report)
- HW&P Plan (Detail Report)
- Employee Census Report
- Source is Ben Miloro x6308
- Distribute to KC, JN, and KH
onlyKen01/14/15CompleteT/W Ben Miloro91Operating Metric
File (Total Company)
- Always explain formatting changes from previous qtr
- Reformat so all pages are double-sidedFlorena01/14/15We
get the intl results by EOD on Friday. Files will be ready Mon
AM xxx92Operating Margin / Expense File with and without
fuel - Qtr & YTD view and GAAP and Adjusted
viewsFlorena01/14/1593YOY International (.xls) Update
- This report is used to create the International Export Volume
Growth slide in
- Distribute to JW, MJ, JN,
KCKen01/14/15Complete94Around Monday of the 2nd week of
the month, check all "open dates" companies' websites to close
remaining unknowns and issue final
handoutTiffany/Florena01/14/1595UPS TTM Margin Slide and
Export ADV_MM_DD_YY.ppt
- Update Operating Efficiency Slide with TTM Operating
Margin.xls
- Update Intl Export Volume Growth Slide with YOY Intl
MM_DD_YY.xls
- Update Integrated Network Drives Efficiencies Slide with
Prod Measures SpreadsheetFlorena01/15/15Complete96Fleet
Counts (Automotive)
- Kyle Tiedt provides the data
- Usually ready by the 15th of the month @ end of
QTRKen01/15/15Complete97PMR Reports (December Results)

- Print copies for the IR Team (1 page,
Month98Forwarding & Logistics Deck from Ken Figiel
- On Day 9 Ken Figiel Provides Forwarding & Logistics
Report.
- Distribute to IR (5) and Plaza
(2)Ken01/15/15CompleteTiffany/Florena will assist if
needed99Productivity Measures Spreadsheet
- This report is used to create the Integrated Network Drives
Efficiency slide in
- The file name is Productivity Measures 4Q13.xls
- Get Miles Driven/Union hours from US Dom - Ken Oliver.
- Use data from BIA #'s.
- Use data from Airlines #'s.
- Distribute Chart to JW, MJ, KC,
JN.Ken01/16/15CompleteAsk Ken Oliver for it prior to meeting.
He should be able to provide it a couple of days before the
meeting.100Intl Info Request to Bill Pembroke/Ken Figiel
- The information below is available on the day of the
meeting
(1) Intl growth by country XLS (with PR region/country
sheets -
4 tabs total AM AS EU CTRY)
(2) currency sheet
(3) revenue by region breakout
(4) cargo reconciliation
(5) any other qtr specific
itemsFlorena01/16/15CompleteShould receive afternoon of Int'l
meeting at the latest101Currency Hedge Report
- Bill Pembroke
- Distribute Report to the IR Team (JW, MJ, KC, JN, KH,
FX)Florena01/16/15Complete102Econ Data Request to Econ

group
(1) ISM XLS file that contains: Mfrs' Inventory/Sales Ratio: All
Manufacturing Industries (SA) , Inventory/Sales Ratio: Total
Business (SA) , ISM Manufacturing: PMI Composite Index (SA,
50+=Increasing) , ISM Nonmanufacturing: NMI Composite
Index (SA, 50+=Increasing)
(2) YOY & QOQ %s table - US version
(3) YOY & QOQ %s table - Eurozone version
(4) Global EXPORT for Q&A (used to show global GDP in econ
section Q&A but now use EXPORTS - use 4Q10 Q&A as guide)
(5) World/country/zones (euro zone, Asia, etc) GDP 1/18/10:
MJ wants it added back
(6) World IP
** Need raw data (ADV) monthly and QTR for industry sectors
** Need raw data from Econ & Segmt Mkt for Retail
** call out some sub categories in durables/non-
durablesFlorena01/19/15Retail - 1/14/2015
IP Release - 1/16/2015
GDP - 1/30/2015103Top 100 List from BIA
- Kevin Hamada from BIA provides this report.
- Available on Day 12
- Save in BIA folderJason/Keith01/19/15104Return Cash to
Shareholders Report
- Request from Sam Deich on Quarterly basis
- Save in the following locations:
- External IRHistorical FinancialsShareholder
ReturnsKen01/19/15105PR Sheet Process w/Mike and Joe:
- Review the country sheets from the IFA file
- Review w Mike and get feedback to pass Tony Esposito/ Bill
Pembroke
- Once Tony makes final decision, get final clean (PR- ready)
file and print and pass out
JW, MJ, JN, KC (IFA will send final sheets to
PR)Florena01/20/15106Guidance Modeling Exercise (as
needed)
- Make assumptions based on verbal guidance and model

guidance.Keith01/21/15107Region Controller deck: populate
financials, send to staff manager to audit then send to FR&P to
audit
** Slide #s on SLIDES **Florena01/21/15108Create analyst
prioritization list for Mike - alphabetical list (by firm name) for
prioritization
1. Give JN 4 copies (JW, MJ, KC, JN) of: (a) FDX LQ db (b)
UPS LQ db (c) priority list sorted by FIRM name ascending
(use last quarter's file as template)
2. After Mike meets with Joe, they have the final prioritized list
3. On call day, Mike uses 2 copies of the above version. One for
use as a checklist live on the call, the other to write a message
to Joe during the call.
4. We should send AT&T the prioritized list night before the
call so they know the order and follow
it.Tiffany/Florena01/21/15109LTL Competitor Freight Matrix
Report (Prior to Earnings Call)
- FDX - Earnings Release 12/17/14
- JB Hunt - Earnings Release 01/22/15
- Old Dominion - Earnings Release 02/04/15 - 02/09/15
(##/##/15)
- UPS - Earnings Release 02/03/15 (Info available on
01/13/15)
- Conway - Earnings Release 02/02/15 - 02/06/15 (##/##/15)
- SAIA - Earnings Release 01/29/15 - 02/02/15 (##/##/15)
- ArcBEST - Earnings Release 01/28/15 - 02/02/15 (##/##/15)
- YRC - Earnings Release 02/25/15 - 03/02/15 (##/##/15)
- File location: External
IREarningsYEAR#Q##OtherSpreadsheets
- Handout the report to the IR Team; KK, JW, MJ, KC, JN,
KH, FX
- B&W copies, 3 hole punchedKen01/22/15These are
estimated dates110Region Controller deck: Draft -- Complete
presentation with notes and pass to mgr to
reviewFlorena01/23/15111Legal Q&A
- After meeting with Legal and creating a good Q&A.

- Review with MJ.
- Send e-mail of Legal Q&A to Teri McClure and Jake
Amsbary
- cc Norm Brothers, Rick Rufolo, Phillip Chritton and Kim
Payne.Ken01/23/15Complete112Monthly Trends Update
- US Domestic (Howie McGonnigal)
- Freight (Frank Keller)
- International (Bill Pembroke)
- Forwarding (David Parrott)Florena01/23/15113Print Q&A
draft for Joe (almost final version for feedback by Joe) + LTL
MatrixKen01/25/15114Print final Q&A for
teamKen01/25/15115Print off Final Q&A
- Verify all necessary questions have been added and
answered.Ken01/25/15116Kurt’s YOY & MOM monthly trends
sheets
- Distribution Report (Timothy Rieger)
- Forwarding Report (David Parrott)
- Freight Report/Elizabeth Diggs Report (Jackie H. Bunn)
- Domestic (Sam
Deich)Tiffany/Florena01/20/15CompleteSchedule this for right
after the business unit meetings.117Wax pencils
- Make sure we have a box full
- Make sure they have a medium edge
- Not too long or they break
- Not too short or they can't write because of the
wrapKen01/26/15118Kurt's Binder Prep
- Press Release
- Speeches (JW, DA, KK, MC)
- Key Messages (Single Sided)
- Q&A (Double Sided)
- MJ Ready to Insert Packet:
- FSC IR schedule behind the RPP/ADV web schedule
- UPS Competitive Freight Matrix
- UPS Freight Op Metrics
- Op Exp IR Schedule
- Op Metric (Pocket)

- Op Margin (Pocket)
- MOM/YOY (Pocket)
- YTD Results
- Notes: In case you want to use these tabs: Annotated
Statements, Share Repurchase, CapEx,
FFO/Debt, Anno/Invest Inc/Int, Expense Detail, Misc,
Profit PlanFlorena01/26/15119Send blast E-mail to list on
Thomson website with call number
- 7 days before earnings release
dayFlorena01/27/15120Conduct actual AT&T Test Call
- Conduct call in Casey Room on scheduled date
- Bring you lap top to ensure the connection works
- Print out the Test Call e-mail to make sure you are calling
into the Text Environment
- Steve Dye should conduct the call for AT&T since he hosts
the actual callKen01/27/15Make sure test call info is in the
calendar and not the actual call information.121SYNOPSIS
- Always print 1-sided
- Take prior qtr Synopsis and build a document with TOC to
match the Topics list
- Each topic separate header with Topic
NameKen/Jason01/28/15122Q&A Synopses for DA, KK, MG,
and AGJason01/28/15123Get final key messages and Guidance.
Compare to Q&A, Script, and Press Release for consistency.
Also, audit the numbers.Florena01/29/15124Send Final Q&A to
Other Groups
- Jake Amsbary
- Andy McGowan, Steven Sklenicka, and Sharon
HolnessKen01/29/15125E-Mail AT&T (prior to 1:00pm - day
before the call)
- Steve Dye ([email protected], [email protected],
[email protected])
- Earnings Call Scripts for Operator.doc
- Earnings Workflow for Operator.doc
- UPS Call Order.docKen02/02/15126MC Packets
- Everyone on the MC receives a packet except for KK (he has

a binder)
- Final Press Release (9 copies - stapled / 1 sided) DA, DB,
JB, AG, MG, TM, TF, MN, KG
- Income & Op Statement (Abbreviated from Andy McGowan)
(9 copies - stapled / 1 sided)
DA, DB, JB, AG, MG, TM, TF, MN, KG
- Key Messages (9 copies - stapled / 1 sided) DA, DB, JB,
AG, MG, TM, TF, MN, KG
- MC Scripts (9 copies - stapled /1 sided) DA, DB, JB, AG,
MG, TM, TF, MN, KG
- Top Q&A (8 color copies - stapled / 2 sided) DB, JB, AG,
MG, TM, TF, MN, KGTiffany/Florena02/02/15In 3Q14 we
started printing out Q&A in color for the MC.127Contact Kim
Tisdale x7223 (Plaza):
- To ensure that Casey and Plaza Conference Room #2 are set
for coffee
- Make Sure it's READY at 7:20 AM
- Call her the day before the call
- Verify the day of the call @ 7:15amKen02/02/15128Day of
call Comm Line instructions
- In the event VP IR is unable to fulfill duties as Comm Line
coordinator, instructions
have been created as a tab in this file
- * There's wireless internet in the
kitchen.Jason02/02/15129On the Monday of the earnings call
week, send Richard Peretz, Susan Ward, Jamie Dawson, and
Sharon Holness the First Call and Bloomberg consensus
#sFlorena02/02/15130Create large sealable folders for members
of Management Committee
packetTiffany/Florena02/02/15131Employee Communications
Slides:
- Send presentation to Julie GreenwellFlorena02/03/15132Day
of call set up (6:30 start time - KH)
- Signs: See the signs tab in this file
- Make sure IR Director has a copy of the Comm Line
information sheet

- Turn off ice machine, refrigerator and coffee machine (in
kitchen)
- Wax pencils & paper for earnings call room for JW
- Confirm that coffee is in the Casey roomKen02/03/15Reach
out to Kim on 10/23, to ensure items turned off133Set up E-mail
with web schedules and send immediately after press release
hits Bloomberg ; Cursor is in the top left of each web schedule
worksheetFlorena02/03/15134Validate IR Earnings Blast
Contains the Following:
- FR&P comprehensive web schedules
- Make sure they match to IR website versions: 1. Qtr 3.
HistoricalFlorena02/03/15Change135Send Web schedules and
Press release to M. Fuccione to post to IR
webFlorena02/03/15136UPS Earnings Release Process (Day of
Earnings)
- Print & highlight initial analyst reports for DA, KK, JW,
MJ, JN, KC, KH (7)
- By 3:00pm put a cover letter on notes and deliver to DA,
KK, JW.
- Provide analyst notes to IR team as they become available.
- Print 2-sides, can be black &
white.Ken02/03/15Florena/Tiffany will help
highlight137Validate IR Website was updated correctly
- Verify earnings documents are posted correctly
- Check file names
- .xls and .pdf are posted correctly
- 1-QTR, 2- HistoricalFlorena02/03/15138Transcript
Distribution & Audit
-- As soon as it's available on T1 (usually by 11AM), retrieve
copy of transcript from ThomsonOne Street Events & save to
LAN as PRELIM; send this PRELIM to IR team and Teresa
Finley, include Steve Gaut, Andy McGowan, Steven S., Jake,
Tracy, Damon, Alan Gershenhorn, Malcolm B., Elba & Julie
Greenwell in transcript day of earnings; later save FINAL
-- Obtain the red-line document and compare Thomson

transcript to earnings call audio & identify inaccuracies for
correction
-- If corrections are material, then re-send final and describe the
changes in the emailTiffany/Florena02/03/15Discuss
distribution with JN - does it need to be updated?139Earnings
Call Statistics
- Receive list of call attendees from T1
- E-mail summary stats to KC, JN, MJ (Report in Post
Earnings Activities/Participants)
- Ensure to include both this quarter & last quarter stats
- Reference prior e-mail from JN w/table; add available
insight from T1 street events, etc*
- ThomsonOne, select "More, Publish, Message Analytics,
Event Traffic, ..."
- Previous report can be found in:
External IREarningsYear#Q##Post Earnings
ActivitiesParticipantsFlorena02/04/15140UPS Earnings
Release Process (Day After Earnings)
- Print new analyst reports (provide to JW, MJ, JN, KC as
available) B&W, 2 sided
- 4 stapled copies, 1 unstapled to highlight
- Complete UPS Earnings Memo by 12:00pm, review with JN
then MJ.
- Select best 3 analyst notes to include with the UPS Earnings
Memo.
- 3:00 distribute memo w/3 best analyst notes to MG, AG,
TM, TF, DB, JB (B&W, 2-sided,
not highlighted, stapled)
- 3:00 distribute memo with 3 best notes + all notes to DA,
KK, JW (Color, 2-sided,
highlighted, stapled)Ken02/04/15Florena/Tiffany will help
highlight141Log in UPS analyst questions into the analyst
earnings question databaseTiffany/Florena02/04/15142Posting
Files to SharePoint for the iPad
- Q&A
- Key Messages

- Overview
- 10QKen02/05/15143Update UPS overview presentation
w/booklet
- Is there is any adjustment to any period we refer to in the
deck- need recons for those
periods - ask Jake early if in doubt
- Send slides to JAKE at the same time they are sent to FR&P
so reconciliations
can been coordinated timely
- Provide an email update to the group summarizing
International Export ADV (or Total
International ADV) or any other key tidbits of change to the
Overview (ie, the TTM op
margin is closing between competitors...)
** SLIDE #s on SLIDES **Florena02/05/15144BOD “UPS
Earnings” electronic packet:
- Copy of Mgmt committee memo
- Attached PDF notes
- David Abney and Kurt Kuehn get full sets of
notesKen02/05/15145Receive copy of earnings call on
CDFlorena02/06/15T/W Steve Hope about MP3 version
Do we even need this? When was the last time we went back
and checked?146Dividend Announcement (DON'T SEND OUT
UNTIL IT HITS THE WIRES!)
- Verify we have the correct declaration, record, and payable
dates (ask Dale Banks)
- Send out Blast E-mail with Dividend Press Release
- Update UPS Cash Dividend History and Ex-Date and send to
Michael Fuccione
(verify) each quarter
- Update voice-mail (verify) each quarter
- Update Investor Relations felt board each quarter
- Annually update "Annual Dividends Declared" PowerPoint
in JanuaryFlorena02/12/15This is an approximate date147Move
IR Temporary Directory
- External IR 2 moves into External IREarnings

- Create new EXTERNAL IR > quarterly
directoryKen02/13/15148BOD - “Peer Earnings” electronic
packet:
- Send a collection of competitor analyst notes to BOD within
7 days of Earnings release
- 1 or 2 quality notes that cover 3 areas: (1) Integrators (2)
Forwarding (3) LTL
(DHL, TNT, 1 Forwarder, 1 LTL)
- Do not include YRCKen02/15/15This will need to be
completed the week following the UPS Investor
Conference.149Mid-Qtr Econ
- Complete prior to road tripKen02/15/15This will need to be
Conference.150Print 10-K (Only after 4Q [Annual])
- Received from Steven Sklenicka
- Make copies for IR Team (B&W, 2-Sided, 3-Hole Punched,
Spiral Bound)Ken02/15/15Estimate151TNT Earnings Release
KC, JN, FX.
above.Ken02/17/15On this day, both the UPS Earnings memo
and the TNT Earnings release will be due.152LTL Competitor
Freight Matrix Report (Prior to Earnings Call)
(##/##/15)
KH, FX

estimated dates. This will need to be completed the week
following the UPS Investor Conference.153Send Brady
Campbell Transcripts from the LTL callsKen03/02/15154DHL
Earnings Release
KC, JN, FX.
above.Ken03/11/15155FR&P Deliverables (annual report
prepared in 4Q):
- Funds from Operations (FFO)
- O:External IR 2Earnings20134Q13Dept
HandoutsFR&P
- Add adjustment rows that Andy requested
- Make sure DATE is correct
- Include note regarding adjustments, for Pro Forma only,
not Scripted items
- Print and distribute fresh copy (Q1, Q2, Q3) to JW, MJ,
KC, JN, KHKenN/ADistributed on ##/#/14x156FR&P
Deliverables (annual report prepared in 4Q):
- Return on Invested Capital (ROIC)
- ROIC analysis spreadsheet - determine if there are any
adjustments impacting
tax rate that require the use of the 1-tax rate calculation
- Modify calculation if necessary (from above), logic check
vs. past versions
- This is an annual report. JW, MJ receive a copy directly
from FR&P
KC, JN, KHKenN/ADistributed on ##/#/14x157Sustainability
Q&A Updates (Annual)
- For updates copy and paste Q&A into e-mail.
- Updates to Sustainability can be sent to Steven Leffin
x7510.KenN/AAnnual - 2nd Quarterx158GRI Q&A Update
(Annual)
- When GRI is released update the GRI report.

- It's found in the EXTERNAL IRGRI201#
folder.KenN/Ax159CSI Review
- Schedule a Qtr Dept Mtg when CSI is released.
- Contact is Nancy Nicodemus (NBD1NKN)KenN/Ax160Peak
Expectations from Industrial Engineering
- 3Q (Peak Expectations) & 4Q (Peak Results) Earnings Only
- Source: is Kerri Alderman (IE) for the .XLS
reportJasonN/Ax161Print 10-Q (Only 1Q, 2Q, 3Q)
Spiral Bound)KenN/A10Q is released after 1Q, 2Q, and 3Q.
10K is released after 4Q.x
&LPrint Date: &D &P of &N&R&Z&F
SignsNotes regarding sings:Power point slides for signs have
been labeled to indicate where they go. Signs are already
created on LAN in earnings/admin. 2 PPT files(2) interview
room signs (interview in progress, please do not enter) - 1 used
for the side room; the 2nd one is an extra(2) earnings call room
sign (please do not enter) (Casey and side room)(1) glass door
sign (please enter quietly)(2) earnings call kitchen sign (please
do not enter) [there are 2 kitchen doors]IRO does a telephone
interview with PR manager in the side room after the press
release, before the call7:30 - put the interview sign up in the
side room with the earnings call enter quietly underneath it8:00
- after IRO does the interview in the side room, take down the
interview sign, leaving the other sign underneath itAfter the
earnings call, IRO remains in CASEY for additional interviews.
*** Use the side door interview sign to put on the CASEYdoor
***
Comm Line InstructionsReference for running the comm
lineSign into online tool using information provided in the
comm line information sheet that IR providesCallers start to
show up on the "participant" tab as they are admitted into the
call by the phone operatorOnly after the call actually starts are
you able to start sorting the list in the "Question Answer"
tabSort the list in the online tool based on the pre-determined

order and check them off on the paper control sheet as they are
sortedGive the IRO thumbs up when the pre-determined callers
have been lined up in the systemBe attentive to the IRO in the
room should he need assistance or have a question about the
queueWatch for the system to unsort your list and you have to
resort and also talk to the comm line operator to whisper what's
going on with callersCONFIDENTIAL NOTESStart w
friendly/bullish analysts like: Robin Byde, Art Hatfield, Nate
Brochmann2nd will go the top/tough analysts: Wolfe,
Wadewitz, HoexterBill Greene is bearish, lower on the list
KK SD Binders** NO WEB SCHEDULES FROM FR&P
**KURT BINDERSCOTT DOESN'T GET A BINDER, but he
gets a PACKET at same time as KK binderpress release,
scripts+ the 4 MC items. Deliver packet to SD at same as binder
delivery to KK.PRESS RELEASE (no tab, just 1st document
when you open book) - single sidedAD SPEECH - single
sidedSD SPEECH - single sidedKK SPEECH - single sidedKEY
MESSAGES - single sidedQ&A - double sidedQTR TAB1MJ
GIVES US READY TO INSERT PACKET, in addition
need:2FSC IR schedule behind the RPP/ADV web
schedule3UPS Freight Matrix (IR competition comparison) -
after the LTL Rev web schedule page [Don't include until after
audited by controller and don't include if it is not complete
yet]4UPS Freight Op Metrics IR Schedule - after the LTL Rev
web schedule page5Op Exp IR Schedule - behind the Expense
web schedule6OP METRIC (POCKET)7OP MARGIN
(POCKET)8MOM / YOY (POCKET)Include QTD and YTD (red
and blue tabs) for 2Q, 3Q, 4QYTD RESULTS_______In case
you want to use these tabsANNOTATED STATEMENTSSHARE
REPURCHASECAPEXFFO / DEBTANNO/INVEST
INC/INTEXPENSE DETAILMISCPROFIT PLAN
4/17/2013: Kurt has requested that starting next quarter that we
provide him with a large IR binder for the presentations. We
will fill it with the first few presentations we receive (Public
Affairs, Product Development, Air Group, etc.) Then place it in
his office on his table. As we get the next few presentations,

we will add his copy to his book each night with a note on top
of the binder letting him know what we added. He will leave
the binder on his table. Mike and Kurt discussed this last night
and decided this is how he wants to handle it from here on.
BOD Comp NotesBOD Competitor Analyst NotesEarnings
QtrDate SentDay of WkLTLTuckingFreight FWDINTL Small
Pkg4Q093/2/10TueConway
Old Dominion
YRCCH Robinson
ExpeditorsTNT2Q108/6/10FriConway
Arkansas BestCH Robinson
ExpeditorsDHL
TNT3Q1011/10/10WedConway
Arkansas BestJ.B. HuntCH Robinson
ExpeditorsDHL
TNT4Q102/22/10TueArkansas Best
YRCJ.B. HuntCH Robinson
Expeditors 2/22DHL 3/10-- won't wait, send later
TNT 2/21
&R&Z&F
C LevelTo ensure that we have the appropriate time with the C-
level for earnings meetings, please follow these steps:Updated:
BZ, 7/7/11
(1) For the internal prep work of recommending the schedule to
Mike & Andy, reserve prelim dates w/ Jill & Nancy for SD KK
reviews
(2) Have internal IR meeting and lock in dates
(3) Send out outlook meetings and be sure that Jill & Nancy are
included as invitees to the KK & SD REVIEW meetings (the
final prep meetings only- Q&A, script, etc)
(4) When all KK & SD invitations have been sent out, print out
2 copies of the final Outlook calendar and highlight the KK &
SD final prep meetings and hand those 2 pieces of paper to Elba

or Mike (whoever is around)
(5) Elba or Mike will walk down to plaza and personally review
the paper print outs with Jill & Nancy to ensure they enter into
KK & SD calendars on the spot
LinkingMetadata
Follow-up ContactsFreightLTL MarketCharles Purvis804-291-
5821FFTemperature TrueJoyce Backman678-746-
7239CapitalProactive ResponseVincent Pusateri404-828-6642
CHECKLISTQuarterly Reporting Process Checklist -
4Q14TASKWHODUE DATESTATUSNOTESKMH Only1JP
Morgan (CSA Scores)
- Save a copy in the JP Morgan folder.
- E-mail a copy to Natalie Williams at UPS
FreightKen11/02/14x2Reserve Rooms for IR Earnings Meetings
- IR Conference Room for whole month + prior week
- Training Rooms on first floor
- Casey Room (Kim Tisdale)
- Make sure Kim Tisdale orders hot and cold
beveragesKen11/02/14Completex3DHL Earnings Release
KC, JN, FX.
above.Ken11/04/14Completex4BOD - “Peer Earnings”
electronic packet:
- Send analyst notes to the board within 7 days of our
Earnings release
- 1 quality notes that covers: (1) DHL (2) TNT (3) LTL (4)
Forwarding
- NO MORE YRC
- Spreadsheet is found in Post Earnings ActivitiesMgmt
Comm & BoardFOR BOARDKen11/13/14Completex5Mid-Qtr
Econ

- Complete prior to road tripKen11/13/14Completex6FedEx
Call Set-up
- Schedule Casey Room for the call on September 17th - 8:00
a.m. to 10:00 a.m.
- Make sure there are hot and cold drinks
- Send out invitations to the Plaza (DA, DB, AG, MG, KK,
JB, TM, TF, KG, MN)
- Send out invitations to the IR Team (JW, MJ, KC, JN, KH,
FX, TP)Ken11/18/14Complete11/18/14: I talked with Kim
Tisdale. She scheduled the Casey Room.x7Request DA and KK
Schedules for the Closeout Month
- Contact Kim Tisdale for KK's calendar
- Contact Ashley Suckling for DA's calendar
- Print JW and MJ calendarKen11/18/14CompleteReceived on
11/18/14x8Schedule meeting with JW, MJ, KC, and JN to
review recommended meeting schedule.
- Your job is to have a reasonable schedule planned with
knowledge of people's schedules
- Create preliminary schedule for Earnings Release month
based on
best available information
- Schedule Press Release and Script Reviews as timed
meetings for IR
- Complete "Conflict" Sheet
- Meeting s/b held in room 17234
- Bring overhead
- Update schedule during the
meetingKen11/20/14CompleteLast quarter's meeting was held
on 8/27/14. This quarter's will be scheduled for 11/20/14 @
3:00pm-4:00pm9PMR Reports (October Results)
Monthx10IR Cost Reports (October Results)
PlanCost Reports

Monthx11Operating Days Posted to Website
- Every 4Q we collect the op days to post to website.
- Request from Intl Mktg the next year's op days by country
by month
(Use same format if possible).
- File is saved in O:EXTERNAL IROP DAYS
- Analyze and review the file to identify which quarters will
have op days issues.
- Inform MJ and IR Team so we are not scrambling when Qtr
days are different.Ken11/21/14Complete12IR Earnings Calendar
Approval
- After Earnings Calendar Meeting - print copy of updated
schedule
- MJ, KC, or JN review the updated schedule with JW for
final approvalKen11/25/14Complete13Send out meeting
invitations
- Each quarter, review invitation content and update the
control distribution list
(Earnings Call Meetings.xls).
- Don't send to exact list as prior quarter, though use last
quarter's invite as a
guide.
- Ask for 10 copies for IR...and typically we have x amount of
people so please bring enough
for them.
- Invitation Content: Does meeting require handouts? Any
specific topics we
need to ask them to prepare for the meeting?
- Don't make comments that open the door to modify the
scheduled meeting.
- For CEO and CFO meetings: Follow up with both Ashley &
Kim after the final
outlook invitations have gone out, and confirm they have

added the final dates to
DA & KK calendars.Ken12/02/14CompleteNote: Send out at
one time per JW.14Send out meeting invitations
- Ken Figiel (International, Forwarding,
Distribution)Ken12/05/14Complete15Provide IR Calendar to
Executive Assistants
- After IR Calendar is approved by JW provide calendar to:
- Kim Tisdale (Kurt Kuehn)
- Ashley Suckling (David Abney)
- Other Executive Assistants may want a
copyKen12/05/14CompleteHanded out on 01/xx/15.16Q&A MJ -
UPDATES
- Page 6, section 9, take out [FOR READER] from 4 lines
- Page 9, section 15, change FSL from "2Q14 announcement"
to "3Q14 announcement"
- Page 17, section 37, take out the last lines. They start with
"Historically…" and "For Example…"
- Page 25, section 50, take out "and Central"
- Page 49, section 125, take out line ending in "avoiding the
"Not in 1""Ken12/08/14Completex17Create Q&A Assignment
SheetKen12/08/14Completex18Check List Review (Schedule
early in month following Earnings)
- Meeting w/JN, KC, FX, TP, KH
- Meeting is held in 17234
- KH will update Check List prior to meeting
- Goal of the meeting is to finalize the Check
ListKen12/10/14Complete19IR Cost Reports (November
Results)
PlanCost Reports
Monthx20PMR Reports (November Results)

Monthx21IR Earnings Release Schedule - Posted to IR Web Site
(Annual Process)
- This process is completed in November or Early December
- Receive the Earnings Release Dates from Chris Schweitzer
- Provide dates to Michael Fuccione (ThomsonReuters) to
post on IR Web SiteKen12/15/14CompleteAnnual22FedEx
Earnings Release Call
Day Prior to the Call
- Make sure Competitive Group [Mike Alexander x8234,
(404) 431-8703] knows to bring
the "Side-by-Sides" down to Casey Room.
- Ensure we have dial-in # to FedEx Call [from analyst notes].
- Ensure hot/cold beverages have been ordered [t/w Kim
Tisdale].Ken12/16/14Complete23ROA and Plan Asset
Allocation (If Necessary)
- Request update from Brook Scardina
01/05/1524Temperature True (Forwarding) (If Necessary)
- Request update from Ingrid Ritter
01/05/15x25Technology/Product Update (If Necessary)
- Copy Q&A Telematics, NGSS, Keyless Entry, Orion
sections into e-mail.
- Request update from Jim Dunn, Cheryl Fulginiti x8208 and
Kelli Franklin-Joyner x4992.Ken12/17/14CompleteQ&A
Request - Sent 01/05/15x26Pension Key Financial (this is part
of the FR&P request) (If Necessary)
- Request update from Sharon Holness (x8012)
- cc Tim Miller x8845, he actually updates the
informationKen12/17/14CompleteQ&A Request - Sent
01/05/15x27Fleet Notes Q&A Update (Sustainability) (If
Necessary)

- Copy LNG, HHV, Electric & Bio, Factors, and Composite
Vehicles into e-mail
- Request update from Mike Britt
01/06/15x28WW Expedited Expansion (Int'l) (If Necessary)
- Request update from Christine Mattei
01/05/15x29WW Express Freight (Int'l) (If Necessary)
- Request update from Ruchi Shah
01/05/15x30Send Legal Q&A for updates (Legal) (If
Necessary)
- Rick Rufolo (Employee Related Cases)
- Norm Brothers (Non-Employee Related Cases)
- Philip Chritton (Non-Employee Related Cases
II)Ken12/17/14CompleteQ&A Request - Sent 01/05/1531MEPP
(If Necessary)
- Request update from Ben Miloro (x6308)Ken12/17/14Q&A
Request - Sent #/##/14x32Request TUPSS and Retail updates
(UPS Store)
- Send request to Chris Kidwell (858) 455-8808.
- He updates The UPS Store data and any new relevant
information.
- Request updated information on 3D
PrintingKen12/17/14CompleteQ&A Request - Sent
01/05/15x33Send Public Affairs Q&A (Legislation) (If
Necessary)
- Send Public Affairs section to Kara Ross on 12/2/14
- Ask for it to be returned by 01/12/15
- Add International Section to Public Affairs Q&A (#82)
- Format .05Ken12/17/14CompleteQ&A Request - Sent
12/02/1434Access Points Q&A Update (Int'l)
- Copy B2C Market/UPS Access Points Q&A section into e-
mail.
- Request update from Joe Mozzali +322-776-

9291Ken12/17/14CompleteQ&A Request - Meeting scheduled
for #/##/14 @ #:##pmx35FR&P Deliverables e-mail (check
list):
- Prelim Web Schedules (due 1/09/14) - Due on Day 6
- International Web Schedules (due 1/13/14) - Due on Day 8
- Small Package volume 4Q14 to IR.xls data (due 1/12/14) -
Due on Day 7 (for FX)
- Free Cash Flow (due 1/19/14) [Handout to IR team] - Due
on day of FR&P Meeting
- Returning Cash to Shareholders (due 1/19/14) - Due on day
of FR&P Meeting
- Region Controller Presentation - Ask FX for date she'll send
- UPS Overview Presentation - Ask FX for date she'll send
- Pension Q&A (due 1/20/14) - Due one day after FR&P
Meeting
- ROIC (Updated Annually 4Q, print copy for books Q1, Q2,
Q3)
- FCF Conversion (Updated Annually 4Q)
- Debt to Equity (Updated Annually 4Q)
- FFO to Debt (Updated Annually 4Q, print copy for books
Q1, Q2, Q3)
- FR&P Packet - We get this report at the FR&P Meeting and
make copies for the group.Ken12/17/14CompleteE-mail request
to Steven Sklenicka, Brady Anderson (previously Sharon
Holness), and Sam Deich. Sent 01/05/15.36Facilities Update
(Distribution) (If Necessary)
- Brad Sand is the contact for the Facility updates.
- Brad Mitchell VP, Mike Delaney, Dan Silvernale, Alan
Amling (Marketing)
- Bobby Clemons, Kent NowakKen12/17/14CompleteQ&A
Request - Sent 01/05/15x37Log in FDX analyst questions into
the analyst earnings question
databaseTiffany/Florena12/17/1438UPS Capital Update (If
Necessary)

- Request deck from Joe Flannery x4146.
- Hand out deck to IR and 2 KingsKen12/17/14N/AQ&A
Request - We are having a meeting this quarter.x39International
Hub/Facility Stats Update (Int'l) (If Necessary)
- Copy Q&A Spreadsheet into e-mail.
- Request update from Rob Chiong
x7712.Ken12/17/14CompleteAnnual 4Q Request
Q&A Request - Sent 01/05/15x40CrossBorder Connect Q&A
Update (Forwarding) (If Necessary)
- Request update from Jeff Baumblatt 678-746-7027
(Previously Mark Taylor)Ken12/17/14CompleteQ&A Request -
Sent 01/05/15x41MyChoice Q&A Update (US Dom) (If
Necessary)
- Ask for an update on the reduction of Send Agains
- Request update from Felicia Allen (678) 746-
6526Ken12/17/14N/AQ&A Request - From Weekly E-
mailx42Air Network Optimization (Growth Initiatives section)
(If Necessary)
- Capacity increasing/decreasing?
- Added/reduced trunk routes?
- Flown capacity utilization up/down?
- Request update from Rita Flaherty ([505] 329-
6948)Florena12/17/14Q&A Request - Is this necessary or is this
information on the deck?x43UPS Freight Request (UPS Freight)
(If Necessary)
- Copy Ground Freight Pricing (GFP) Q&A section into e-
mail.
- Copy LTL Guaranteed AM Q&A section into e-mail.
- Copy % Revenue bundled with Technology into e-mail.
- Request update from Charles Purvis (804-291-5821) or
Thomas Murphy.Ken12/17/14CompleteQ&A
Requestx44SurePost Redirect (US Dom) (If Necessary)

- Request update from Ray Ashton (or Lincia
Etienne)Ken12/17/14CompleteQ&A Requestx45Omni-Channel
(Macro - Growth Initiatives) (If Necessary)
- US Domestic "Dom - Other" section.
- Review with Katie Potochney
x8445Ken12/17/14CompleteQ&A Requestx46Early AM Q&A
Update (If Necessary)
- Request update from Kaj Engberg
x4882.Ken12/17/14N/AQ&A Requestx47Volume Weighted Op
Days (Operating Days)
- Request from International (Kelly Huggins)
- Used for Operating Days section of
Q&AKen12/17/14N/AWe are not using these now but we are
still requesting the information48Contact Stephen Bickel
(Competitive Group)
- Kurt wants to see how USPS volumes are trending before
earnings.
- Stephen Bickel provides IR with the 2 USPS files (Executive
+ detail).
- See Kalin folder in the Dept Handouts directory of
Earnings.
- The Report can be found in the Competitive Site in USPS
section (I have it in my favorites)Ken12/17/14T/W Steve
Bickel. He gave me a link to the Competitive Web Site. KH
check to make sure they're the reports we needx49Analyst
Database Review
- Review analyst questions database to identify potential
questions for Q&A.
- Review Models Summary to Identify
disappointments/surprises to cover in Q&A.Ken12/17/14Q&A
Requestx50"Countries with UPS Domestic Service" Q&A
Update (Int'l)
- Request information from Angus Wilson (Marketing
Analyst); phone # (404) 828-8569
- File is located in:

- EXTERNAL IRQ&A Talking Points and UPS
InfoInternational TopicsDomestic
ServiceKen12/17/14CompleteQ&A Request - Sent
01/05/15x51Canada B2C % (Annual)
- In Access Points/B2C Market Section of Q&A
- Ask Chris Grubb for an update on an annual basis
(1Q)Ken12/17/14CompleteQ&A Request - Sent
01/05/1552FedEx Earnings Release Call
Morning of Call (Starting at 6:00am)
- Make sure to log into FedEx site as a back-up
- Leave dial-in # available for MJ.
- Make sure hot/cold beverages have been delivered.
- Print Press Releases, Stat Tables for 17 (7 IR, 9 MC) @ 7:45
a.m.
- Arrange with Competitive Group (Mike Alexander) to bring
"Side-by-Side" to Casey Room prior to start of call. About
17 copies.Ken/Florena12/17/14CompleteTiffany/Florena will
print PR, Stats53FedEx Earnings Memo
After the Call (10:00am start time)
- JW, MJ, JN, KC receive copies of all analyst notes as soon
as they are available.
- Fill in "Analyst Notes" report as they come out.
- Save all notes and transcripts in External IR 2 as they
come in.
- Highlight notes (the "we believe's", "our view's", "in our
opinion's").
- Cut off notes at 2:30pm. Make 9 copies of notes and
transcripts for
DA, KK, JW, MJ, KC, JN, KH, FX.
- Notes should be highlighted, 2-Sided, Stapled, and have a
cover letter on them.Ken12/17/14CompleteFlorena/Ken will
highlight notes54Review Mid-Quarter Control Log
- Ensure any necessary talking points are addressed in
Q&A.Ken12/18/1455Recommend Q&A Items to Delete
- Print out copy of previous quarter's Q&A and X out items
which you recommended

for deletion
- Review deletion recommendations with JN
- Review deletion recommendations with MJ
- Delete approved deletions from next quarter's
Q&AKen12/18/14CompleteGave to MJ #/##/1456Send out
Questions for the Business Unit meetings:
- Airline topics (Rita Flaherty)
- Domestic topics (Jim McGrath, Mike Hughes, Kristi
Rodgers, Nicole Liu)
- UPS Freight topics (Jeff Degen, Bruce Goodman, Don
Winter,
Charles Purvis, Frank Keller)
- Rates & Forecasting topics (Mike O'Brien, John Vargo,
Ibrahiim Bayaan, Brandon Smith)
- Forwarding topics (Bennett Lee, David Parrott, Geoff
Kelley, Matthew McGee)
- Distribution topics (Dan Silvernale, Alan Amling, Brad
Sand, Steve Knapp)
- International topics (John Miltenis, Tony Esposito, Karl
Ryker, Bill Pembroke,
Sylvie Van Den Kerkhof)
- Provide IR Team with all the Business Unit
Topics/Questions after they are
sent.Ken12/18/14Complete57FedEx Board of Director Posting
- Prepare e-mail memo
- Attach Mgmt Committee memo + the notes
- Send to JW for approval for posting to BoardVantage
through Ryan Swift
(follow same format as previous
postings).Ken/Jason12/18/14CompleteE-mail was prepared on
#/##/14.58Sales Topics e-mail
- Using previous qtr's e-mail as starting point. Send list of
topics to Sales Group.
- Send e-mail to Lisa LaFave, Mike Mahoney, William
Seward, and Geoffrey Bastow.
- CC Anne Holder (notes are distributed to IR Team)

- NOTE: Gerald Gibbons and Mike Mahoney attend the
Domestic MeetingKen12/18/14Complete59FedEx Earnings
Memo
Day After Call (6:00 a.m. start time)
- Print out notes first thing in the morning and hand them out
to MJ, JN, KC, KH.
- Complete "FY1Q15 FedEx Analysts Notes.xls" report as
notes come out.
- Complete memo by 10:30 a.m. Review it with JN, then MJ.
- When memo is completed and approved:
- MC memo: Three best notes. Make copies 2-Sided,
B&W.
(TMc, TF, JB, AG, MG, DB, MN, KG receive memo
and copies of 3 best analyst notes.)
- DA, KK receive three best notes + All other notes
(highlighted, 2-Sided, B&W).Ken12/18/14Complete60IR
Calendar Distribution
- Export IR Calendar into PDF
- Send to Brady Haynes (previously Sharon Holness), Jamie
Dawson,
Steven Sklenicka, Susan Ward, Richard
PeretzKen12/19/14CompleteDistributed on 01/05/1561Morgan
Stanley Shipper Survey
- Print 13 copies (2-sided, COLOR, spiral bound). DA, KK,
AG, MG, JB, JW,
MJ, KC, JN, KH, FX
- Complete 1 page summaryKen12/29/14CompleteWe received
last quarter's on 09/28/1462Schedule Region Controller
Conference Call
- Set up via Verizon 1.800.475.5000
- Use previous quarters confirmation ID to duplicate for the
new call, change 4 digit
passcode
- Provide Jason with the call
information.Ken12/30/14CompleteThe call should be scheduled

for 2/04/15 from 9:00am to 10:00am.
Conf. #: 102677163Follow up with any dept who has not
accepted our meeting invite
- Public Affairs, Product Development, CTM, Competitive,
Legal, Labor
- Sales, Treasury, UPS Capital, Public Relations
- R&F, Freight, Air Group, BIA, US Dom, Forwarding, Intl,
Distribution, FR&PKen12/30/1464Mid-Qtr Econ
- Update 2015 Econ Release Dates
- Update Outlook Calendar with 2015 Econ Release
DatesKen12/30/14Annual - Januaryx65Wolfe Shipper Survey
- Print 11 copies (2-sided, B&W, spiral bound). DA, KK, AG,
MG, JB, JW, MJ,
KC, JN, KH, FX
- Complete 1 page summaryKen12/31/14We received last
quarter's on 09/30/1466Send blast E-mail to list on Thomson
website with call number
- 1st business day of earnings release
monthFlorena01/05/1567Analyst Models: Request from
analystsTiffany/Florena01/05/1568Print Press Releases from
Quarter
- Copies for JW, MJ, KC, JN, KS, KH (total 6) and include in
BindersTiffany/Florena01/05/1569IR Binders & Supplies -
Create & Distribute:
- Big binder: Use Keith’s big binder to do a physical side by
side audit tabs and include
summary in binder
- Small binder: Put Red/Blue tabs behind the Q&A tab; use
same labels as last time unless
there are advance exceptions; keep in mind the YTD vs no
YTD timing (starting 2Q - requires
addl YTD tabs)
- Print FINAL scripts from LQ and LY - FINAL, not tracking
changes. Copies for JW, MJ, KC

and JN. **Give JW's scripts to KC
- Print paper copy of the meetings for the month and include
in small binders.**
- Keith needs to review binders before they get distributed to
JW/MJ**Tiffany/Florena01/05/15Complete70Print earnings
calendar for the transports for team
Include in initial binders
**Include AMC for companies reporting after market closes.
The rest we'll
assume report before market closes.
**EC and ER times are needed for all firms (if
available)Tiffany/Florena01/05/1571Extract from Bloomberg
Econ Report List
*** include whole month reports; include in binders
***Tiffany/Florena01/05/1572Send Region Controller call
meeting invitation
- Check w Keith… any distribution list changes in quarter?
- USE the region controller list under the IR Mailbox
CONTACTS folderJason01/05/1573Contact AT&T to schedule a
Test Call
- Schedule the Test Call about 30 days prior to the Test Call.
- The actual Test Call s/b scheduled approx. 7 days prior to
the Earnings Call.
- IR calendar has all the information regarding previous calls.
- Contact AT&T @ (800) 932-1100. Copy the detail from the
last qtr call.
- Copy and paste the new detail into the IR calendar.
- Verify the Casey Room has been scheduled for the Test Call.
- Create the Call Scripts and Workflow for Operators (to be
sent day before call).Ken01/05/15CompleteThe call should be
scheduled for 1/28/15 @ 7:30am.
I talked to them on 01/05/15. They will e-mail the information
for the call.74Transport Earnings Summaries:
- Create a summary/general analysis of other transport
companies’ earnings

announcements (positive/negative)
- Send daily by 10AM as soon as earnings announcements
beginTiffany/Florena01/05/15OngoingThis occurs throughout
the month of earnings preparation75Business Unit Decks for C
Level
- After every Business Unit Mtg, provide deck to DA and KK.
- Attach a memo that bullets what decks they are getting and
place a clip on it.
- Does not include Sales memosTiffany/Florena01/07/15As
Needed76Fuel spreadsheets:
- Complete Small Pkg and LTL FSC Reports and distribute to
team.
- Complete US Gulf Coast jet fuel and Avg US Diesel
comparisons and distribute
to team.
- Populate fuel question in Q&A.Florena01/08/1577Crude Oil
Price per Barrel for Profit Plan (comes from Neal Norris /
Kelvin Becerra - FR&P)Florena01/09/1578Analyst Models:
Verbal review with Keith
** Send outlook invitation each quarter
**Florena01/09/1579Send Monday Morning Meeting Schedule
e-mail
- Send by 7:30am
- Include Meeting Name, Time, Attendees
- Send to JW, MJ, JN, KC, KH, FX,
TPKen01/12/15CompleteMondays (01/12, 01/19, 01/26)80Late
Night Preparations
- Contact Facilities x8800, ask for A/C, Lights to be left on.
- DinnerKen01/12/15CompleteA/C on from about 1/13/15 -
1/23/15x81Receive Public Affairs Q&A Responses from Kara
Ross
- Distributed Public Affairs memo to DA and KK
- Update and include in Q&AKen01/12/15Complete82Q&A -
Preliminary & BackHalf
- Complete by date noted in "Due Date"
column.Ken01/13/15Complete1/13 to JN and 1/14 to

MJ83Incremental Margin.xls (FDX & UPS) Update
- This is a stand alone report. It can be updated when Web
Schedules are available
- File is located in External IR
2Earnings20144Q14OtherSpreadsheetsIncremental
Margins
- Update this report before TTM, Small Package, and YOY.
- Distribute to JW, MJ, JN, KC.Ken01/13/15Complete84TTM
Operating Margin.xls Update
- This report is used to create the Operating Efficiency slide
in
- Distribute to JW, MJ, JN, KC.Ken01/13/15Complete85Small
Package Operating Margin Gap.xls Update
- This is a stand alone report. Can be completed when web
schedules are available
- Distribute to JW, MJ, KC, JN.Ken01/13/15Complete86UPS
Freight Operating Metrics File:
- Request in advance of IR meeting (Chad Snellings)
- Department supporting materials directory
- Receive, print and deliver to JW, MJ, KC, JN, KH,
FXKen01/13/15Complete8th or 9th Working Day of the
Month87Get global headcounts from HR (John Shipley). Jason
receives via email from HR. (Headcounts
Directory)Jason01/13/158th or 9th Working Day of the
Month88IR Cost Reports (December Results)
PlanCost Reports

Month89BIA Resi/Com Trend Report
- Use BIA data to complete
- Saved in US DOM Dept Handouts
folderKen01/13/15Complete90LABOR and Teamster Census
(incl. UPSF)
- 705, 710, IPA Update
- HW&P Plan (Summary Report)
- HW&P Plan (Detail Report)
- Employee Census Report
- Source is Ben Miloro x6308
- Distribute to KC, JN, and KH
onlyKen01/14/15CompleteT/W Ben Miloro91Operating Metric
File (Total Company)
- Always explain formatting changes from previous qtr
- Reformat so all pages are double-sidedFlorena01/14/15We
get the intl results by EOD on Friday. Files will be ready Mon
AM xxx92Operating Margin / Expense File with and without
fuel - Qtr & YTD view and GAAP and Adjusted
viewsFlorena01/14/1593YOY International (.xls) Update
- This report is used to create the International Export Volume
Growth slide in
- Distribute to JW, MJ, JN,
KCKen01/14/15Complete94Around Monday of the 2nd week of
the month, check all "open dates" companies' websites to close
remaining unknowns and issue final
handoutTiffany/Florena01/14/1595UPS TTM Margin Slide and
Export ADV_MM_DD_YY.ppt
- Update Operating Efficiency Slide with TTM Operating
Margin.xls
- Update Intl Export Volume Growth Slide with YOY Intl

MM_DD_YY.xls
- Update Integrated Network Drives Efficiencies Slide with
Prod Measures SpreadsheetFlorena01/15/15Complete96Fleet
Counts (Automotive)
- Kyle Tiedt provides the data
- Usually ready by the 15th of the month @ end of
QTRKen01/15/15Complete97PMR Reports (December Results)
- Print copies for the IR Team (1 page,
Month98Forwarding & Logistics Deck from Ken Figiel
- On Day 9 Ken Figiel Provides Forwarding & Logistics
Report.
- Distribute to IR (5) and Plaza
(2)Ken01/15/15CompleteTiffany/Florena will assist if
needed99Productivity Measures Spreadsheet
- This report is used to create the Integrated Network Drives
Efficiency slide in
- The file name is Productivity Measures 4Q13.xls
- Get Miles Driven/Union hours from US Dom - Ken Oliver.
- Use data from BIA #'s.
- Use data from Airlines #'s.
- Distribute Chart to JW, MJ, KC,
JN.Ken01/16/15CompleteAsk Ken Oliver for it prior to meeting.
He should be able to provide it a couple of days before the
meeting.100Intl Info Request to Bill Pembroke/Ken Figiel
- The information below is available on the day of the
meeting
(1) Intl growth by country XLS (with PR region/country
sheets -
4 tabs total AM AS EU CTRY)
(2) currency sheet

(3) revenue by region breakout
(4) cargo reconciliation
(5) any other qtr specific
itemsFlorena01/16/15CompleteShould receive afternoon of Int'l
meeting at the latest101Currency Hedge Report
- Bill Pembroke
- Distribute Report to the IR Team (JW, MJ, KC, JN, KH,
FX)Florena01/16/15Complete102Econ Data Request to Econ
group
(1) ISM XLS file that contains: Mfrs' Inventory/Sales Ratio: All
Manufacturing Industries (SA) , Inventory/Sales Ratio: Total
Business (SA) , ISM Manufacturing: PMI Composite Index (SA,
50+=Increasing) , ISM Nonmanufacturing: NMI Composite
Index (SA, 50+=Increasing)
(2) YOY & QOQ %s table - US version
(3) YOY & QOQ %s table - Eurozone version
(4) Global EXPORT for Q&A (used to show global GDP in econ
section Q&A but now use EXPORTS - use 4Q10 Q&A as guide)
(5) World/country/zones (euro zone, Asia, etc) GDP 1/18/10:
MJ wants it added back
(6) World IP
** Need raw data (ADV) monthly and QTR for industry sectors
** Need raw data from Econ & Segmt Mkt for Retail
** call out some sub categories in durables/non-
durablesFlorena01/19/15Retail - 1/14/2015
IP Release - 1/16/2015
GDP - 1/30/2015103Top 100 List from BIA
- Kevin Hamada from BIA provides this report.
- Available on Day 12
- Save in BIA folderJason/Keith01/19/15104Return Cash to
Shareholders Report
- Request from Sam Deich on Quarterly basis
- Save in the following locations:
- External IRHistorical FinancialsShareholder
ReturnsKen01/19/15105PR Sheet Process w/Mike and Joe:
- Review the country sheets from the IFA file

- Review w Mike and get feedback to pass Tony Esposito/ Bill
Pembroke
- Once Tony makes final decision, get final clean (PR- ready)
file and print and pass out
JW, MJ, JN, KC (IFA will send final sheets to
PR)Florena01/20/15106Guidance Modeling Exercise (as
needed)
- Make assumptions based on verbal guidance and model
guidance.Keith01/21/15107Region Controller deck: populate
financials, send to staff manager to audit then send to FR&P to
audit
** Slide #s on SLIDES **Florena01/21/15108Create analyst
prioritization list for Mike - alphabetical list (by firm name) for
prioritization
1. Give JN 4 copies (JW, MJ, KC, JN) of: (a) FDX LQ db (b)
UPS LQ db (c) priority list sorted by FIRM name ascending
(use last quarter's file as template)
2. After Mike meets with Joe, they have the final prioritized list
3. On call day, Mike uses 2 copies of the above version. One for
use as a checklist live on the call, the other to write a message
to Joe during the call.
4. We should send AT&T the prioritized list night before the
call so they know the order and follow
it.Tiffany/Florena01/21/15109LTL Competitor Freight Matrix
Report (Prior to Earnings Call)
- FDX - Earnings Release 12/17/14
- JB Hunt - Earnings Release 01/22/15
(##/##/15)
- UPS - Earnings Release 02/03/15 (Info available on
01/13/15)

KH, FX
estimated dates110Region Controller deck: Draft -- Complete
presentation with notes and pass to mgr to
reviewFlorena01/23/15111Legal Q&A
- After meeting with Legal and creating a good Q&A.
- Review with MJ.
- Send e-mail of Legal Q&A to Teri McClure and Jake
Amsbary
- cc Norm Brothers, Rick Rufolo, Phillip Chritton and Kim
Payne.Ken01/23/15Complete112Monthly Trends Update
- US Domestic (Howie McGonnigal)
- Freight (Frank Keller)
- International (Bill Pembroke)
- Forwarding (David Parrott)Florena01/23/15113Print Q&A
draft for Joe (almost final version for feedback by Joe) + LTL
MatrixKen01/25/15114Print final Q&A for
teamKen01/25/15115Print off Final Q&A
- Verify all necessary questions have been added and
answered.Ken01/25/15116Kurt’s YOY & MOM monthly trends
sheets
- Distribution Report (Timothy Rieger)
- Forwarding Report (David Parrott)
- Freight Report/Elizabeth Diggs Report (Jackie H. Bunn)
- Domestic (Sam
Deich)Tiffany/Florena01/20/15CompleteSchedule this for right
after the business unit meetings.117Wax pencils
- Make sure we have a box full
- Make sure they have a medium edge
- Not too long or they break
- Not too short or they can't write because of the
wrapKen01/26/15118Kurt's Binder Prep
- Press Release
- Speeches (JW, DA, KK, MC)

- Key Messages (Single Sided)
- Q&A (Double Sided)
- MJ Ready to Insert Packet:
- FSC IR schedule behind the RPP/ADV web schedule
- UPS Competitive Freight Matrix
- UPS Freight Op Metrics
- Op Exp IR Schedule
- Op Metric (Pocket)
- Op Margin (Pocket)
- MOM/YOY (Pocket)
- YTD Results
- Notes: In case you want to use these tabs: Annotated
Statements, Share Repurchase, CapEx,
FFO/Debt, Anno/Invest Inc/Int, Expense Detail, Misc,
Profit PlanFlorena01/26/15119Send blast E-mail to list on
Thomson website with call number
- 7 days before earnings release
dayFlorena01/27/15120Conduct actual AT&T Test Call
- Conduct call in Casey Room on scheduled date
- Bring you lap top to ensure the connection works
- Print out the Test Call e-mail to make sure you are calling
into the Text Environment
- Steve Dye should conduct the call for AT&T since he hosts
the actual callKen01/27/15Make sure test call info is in the
calendar and not the actual call information.121SYNOPSIS
- Always print 1-sided
- Take prior qtr Synopsis and build a document with TOC to
match the Topics list
- Each topic separate header with Topic
NameKen/Jason01/28/15122Q&A Synopses for DA, KK, MG,
and AGJason01/28/15123Get final key messages and Guidance.
Compare to Q&A, Script, and Press Release for consistency.
Also, audit the numbers.Florena01/29/15124Send Final Q&A to
Other Groups
- Jake Amsbary
- Andy McGowan, Steven Sklenicka, and Sharon

HolnessKen01/29/15125E-Mail AT&T (prior to 1:00pm - day
before the call)
- Steve Dye ([email protected], [email protected],
[email protected])
- Earnings Call Scripts for Operator.doc
- Earnings Workflow for Operator.doc
- UPS Call Order.docKen02/02/15126MC Packets
- Everyone on the MC receives a packet except for KK (he has
a binder)
- Final Press Release (9 copies - stapled / 1 sided) DA, DB,
JB, AG, MG, TM, TF, MN, KG
- Income & Op Statement (Abbreviated from Andy McGowan)
(9 copies - stapled / 1 sided)
DA, DB, JB, AG, MG, TM, TF, MN, KG
- Key Messages (9 copies - stapled / 1 sided) DA, DB, JB,
AG, MG, TM, TF, MN, KG
- MC Scripts (9 copies - stapled /1 sided) DA, DB, JB, AG,
MG, TM, TF, MN, KG
- Top Q&A (8 color copies - stapled / 2 sided) DB, JB, AG,
MG, TM, TF, MN, KGTiffany/Florena02/02/15In 3Q14 we
started printing out Q&A in color for the MC.127Contact Kim
Tisdale x7223 (Plaza):
- To ensure that Casey and Plaza Conference Room #2 are set
for coffee
- Make Sure it's READY at 7:20 AM
- Call her the day before the call
- Verify the day of the call @ 7:15amKen02/02/15128Day of
call Comm Line instructions
- In the event VP IR is unable to fulfill duties as Comm Line
coordinator, instructions
have been created as a tab in this file
- * There's wireless internet in the
kitchen.Jason02/02/15129On the Monday of the earnings call
week, send Richard Peretz, Susan Ward, Jamie Dawson, and
Sharon Holness the First Call and Bloomberg consensus
#sFlorena02/02/15130Create large sealable folders for members

of Management Committee
packetTiffany/Florena02/02/15131Employee Communications
Slides:
- Send presentation to Julie GreenwellFlorena02/03/15132Day
of call set up (6:30 start time - KH)
- Signs: See the signs tab in this file
- Make sure IR Director has a copy of the Comm Line
information sheet
- Turn off ice machine, refrigerator and coffee machine (in
kitchen)
- Wax pencils & paper for earnings call room for JW
- Confirm that coffee is in the Casey roomKen02/03/15Reach
out to Kim on 10/23, to ensure items turned off133Set up E-mail
with web schedules and send immediately after press release
hits Bloomberg ; Cursor is in the top left of each web schedule
worksheetFlorena02/03/15134Validate IR Earnings Blast
Contains the Following:
- Make sure they match to IR website versions: 1. Qtr 3.
HistoricalFlorena02/03/15Change135Send Web schedules and
Press release to M. Fuccione to post to IR
webFlorena02/03/15136UPS Earnings Release Process (Day of
Earnings)
- Print & highlight initial analyst reports for DA, KK, JW,
MJ, JN, KC, KH (7)
- By 3:00pm put a cover letter on notes and deliver to DA,
KK, JW.
- Provide analyst notes to IR team as they become available.
- Print 2-sides, can be black &
white.Ken02/03/15Florena/Tiffany will help
highlight137Validate IR Website was updated correctly
- Verify earnings documents are posted correctly
- Check file names
- .xls and .pdf are posted correctly
- 1-QTR, 2- HistoricalFlorena02/03/15138Transcript

Distribution & Audit
-- As soon as it's available on T1 (usually by 11AM), retrieve
copy of transcript from ThomsonOne Street Events & save to
LAN as PRELIM; send this PRELIM to IR team and Teresa
Finley, include Steve Gaut, Andy McGowan, Steven S., Jake,
Tracy, Damon, Alan Gershenhorn, Malcolm B., Elba & Julie
Greenwell in transcript day of earnings; later save FINAL
-- Obtain the red-line document and compare Thomson
transcript to earnings call audio & identify inaccuracies for
correction
-- If corrections are material, then re-send final and describe the
changes in the emailTiffany/Florena02/03/15Discuss
distribution with JN - does it need to be updated?139Earnings
Call Statistics
- Receive list of call attendees from T1
- E-mail summary stats to KC, JN, MJ (Report in Post
Earnings Activities/Participants)
- Ensure to include both this quarter & last quarter stats
- Reference prior e-mail from JN w/table; add available
insight from T1 street events, etc*
- ThomsonOne, select "More, Publish, Message Analytics,
Event Traffic, ..."
- Previous report can be found in:
External IREarningsYear#Q##Post Earnings
ActivitiesParticipantsFlorena02/04/15140UPS Earnings
Release Process (Day After Earnings)
- Print new analyst reports (provide to JW, MJ, JN, KC as
available) B&W, 2 sided
- 4 stapled copies, 1 unstapled to highlight
- Complete UPS Earnings Memo by 12:00pm, review with JN
then MJ.
- Select best 3 analyst notes to include with the UPS Earnings
Memo.
- 3:00 distribute memo w/3 best analyst notes to MG, AG,
TM, TF, DB, JB (B&W, 2-sided,
not highlighted, stapled)

- 3:00 distribute memo with 3 best notes + all notes to DA,
KK, JW (Color, 2-sided,
highlighted, stapled)Ken02/04/15Florena/Tiffany will help
highlight141Log in UPS analyst questions into the analyst
earnings question databaseTiffany/Florena02/04/15142Posting
Files to SharePoint for the iPad
- Q&A
- Key Messages
- Overview
- 10QKen02/05/15143Update UPS overview presentation
w/booklet
- Is there is any adjustment to any period we refer to in the
deck- need recons for those
periods - ask Jake early if in doubt
- Send slides to JAKE at the same time they are sent to FR&P
so reconciliations
can been coordinated timely
- Provide an email update to the group summarizing
International Export ADV (or Total
International ADV) or any other key tidbits of change to the
Overview (ie, the TTM op
margin is closing between competitors...)
** SLIDE #s on SLIDES **Florena02/05/15144BOD “UPS
Earnings” electronic packet:
- Copy of Mgmt committee memo
- Attached PDF notes
- David Abney and Kurt Kuehn get full sets of
notesKen02/05/15145Receive copy of earnings call on
CDFlorena02/06/15T/W Steve Hope about MP3 version
Do we even need this? When was the last time we went back
and checked?146Dividend Announcement (DON'T SEND OUT
UNTIL IT HITS THE WIRES!)
- Verify we have the correct declaration, record, and payable
dates (ask Dale Banks)
- Send out Blast E-mail with Dividend Press Release
- Update UPS Cash Dividend History and Ex-Date and send to

Michael Fuccione
(verify) each quarter
- Update voice-mail (verify) each quarter
- Update Investor Relations felt board each quarter
- Annually update "Annual Dividends Declared" PowerPoint
in JanuaryFlorena02/12/15This is an approximate date147Move
IR Temporary Directory
- External IR 2 moves into External IREarnings
- Create new EXTERNAL IR > quarterly
directoryKen02/13/15148BOD - “Peer Earnings” electronic
packet:
- Send a collection of competitor analyst notes to BOD within
7 days of Earnings release
- 1 or 2 quality notes that cover 3 areas: (1) Integrators (2)
Forwarding (3) LTL
(DHL, TNT, 1 Forwarder, 1 LTL)
- Do not include YRCKen02/15/15This will need to be
Conference.149Mid-Qtr Econ
- Complete prior to road tripKen02/15/15This will need to be
Conference.150Print 10-K (Only after 4Q [Annual])
Spiral Bound)Ken02/15/15Estimate151TNT Earnings Release
KC, JN, FX.
above.Ken02/17/15On this day, both the UPS Earnings memo
and the TNT Earnings release will be due.152LTL Competitor
Freight Matrix Report (Prior to Earnings Call)
(##/##/15)

KH, FX
estimated dates. This will need to be completed the week
following the UPS Investor Conference.153Send Brady
Campbell Transcripts from the LTL callsKen03/02/15154DHL
Earnings Release
KC, JN, FX.
above.Ken03/11/15155FR&P Deliverables (annual report
prepared in 4Q):
- Funds from Operations (FFO)
- O:External IR 2Earnings20134Q13Dept
HandoutsFR&P
- Add adjustment rows that Andy requested
- Make sure DATE is correct
- Include note regarding adjustments, for Pro Forma only,
not Scripted items
KC, JN, KHKenN/ADistributed on ##/#/14x156FR&P
Deliverables (annual report prepared in 4Q):
- Return on Invested Capital (ROIC)
- ROIC analysis spreadsheet - determine if there are any
adjustments impacting
tax rate that require the use of the 1-tax rate calculation
- Modify calculation if necessary (from above), logic check
vs. past versions
- This is an annual report. JW, MJ receive a copy directly
from FR&P

KC, JN, KHKenN/ADistributed on ##/#/14x157Sustainability
Q&A Updates (Annual)
- For updates copy and paste Q&A into e-mail.
- Updates to Sustainability can be sent to Steven Leffin
x7510.KenN/AAnnual - 2nd Quarterx158GRI Q&A Update
(Annual)
- When GRI is released update the GRI report.
- It's found in the EXTERNAL IRGRI201#
folder.KenN/Ax159CSI Review
- Schedule a Qtr Dept Mtg when CSI is released.
- Contact is Nancy Nicodemus (NBD1NKN)KenN/Ax160Peak
Expectations from Industrial Engineering
- 3Q (Peak Expectations) & 4Q (Peak Results) Earnings Only
- Source: is Kerri Alderman (IE) for the .XLS
reportJasonN/Ax161Print 10-Q (Only 1Q, 2Q, 3Q)
Spiral Bound)KenN/A10Q is released after 1Q, 2Q, and 3Q.
10K is released after 4Q.x
&LPrint Date: &D &P of &N&R&Z&F
SignsNotes regarding sings:Power point slides for signs have
been labeled to indicate where they go. Signs are already
created on LAN in earnings/admin. 2 PPT files(2) interview
room signs (interview in progress, please do not enter) - 1 used
for the side room; the 2nd one is an extra(2) earnings call room
sign (please do not enter) (Casey and side room)(1) glass door
sign (please enter quietly)(2) earnings call kitchen sign (please
do not enter) [there are 2 kitchen doors]IRO does a telephone
interview with PR manager in the side room after the press
release, before the call7:30 - put the interview sign up in the
side room with the earnings call enter quietly underneath it8:00
- after IRO does the interview in the side room, take down the
interview sign, leaving the other sign underneath itAfter the
earnings call, IRO remains in CASEY for additional interviews.
*** Use the side door interview sign to put on the CASEYdoor

***
Comm Line InstructionsReference for running the comm
lineSign into online tool using information provided in the
comm line information sheet that IR providesCallers start to
show up on the "participant" tab as they are admitted into the
call by the phone operatorOnly after the call actually starts are
you able to start sorting the list in the "Question Answer"
tabSort the list in the online tool based on the pre-determined
order and check them off on the paper control sheet as they are
sortedGive the IRO thumbs up when the pre-determined callers
have been lined up in the systemBe attentive to the IRO in the
room should he need assistance or have a question about the
queueWatch for the system to unsort your list and you have to
resort and also talk to the comm line operator to whisper what's
going on with callersCONFIDENTIAL NOTESStart w
friendly/bullish analysts like: Robin Byde, Art Hatfield, Nate
Brochmann2nd will go the top/tough analysts: Wolfe,
Wadewitz, HoexterBill Greene is bearish, lower on the list
KK SD Binders** NO WEB SCHEDULES FROM FR&P
**KURT BINDERSCOTT DOESN'T GET A BINDER, but he
gets a PACKET at same time as KK binderpress release,
scripts+ the 4 MC items. Deliver packet to SD at same as binder
delivery to KK.PRESS RELEASE (no tab, just 1st document
when you open book) - single sidedAD SPEECH - single
sidedSD SPEECH - single sidedKK SPEECH - single sidedKEY
MESSAGES - single sidedQ&A - double sidedQTR TAB1MJ
GIVES US READY TO INSERT PACKET, in addition
need:2FSC IR schedule behind the RPP/ADV web
schedule3UPS Freight Matrix (IR competition comparison) -
after the LTL Rev web schedule page [Don't include until after
audited by controller and don't include if it is not complete
yet]4UPS Freight Op Metrics IR Schedule - after the LTL Rev
web schedule page5Op Exp IR Schedule - behind the Expense
web schedule6OP METRIC (POCKET)7OP MARGIN
(POCKET)8MOM / YOY (POCKET)Include QTD and YTD (red
and blue tabs) for 2Q, 3Q, 4QYTD RESULTS_______In case

you want to use these tabsANNOTATED STATEMENTSSHARE
REPURCHASECAPEXFFO / DEBTANNO/INVEST
INC/INTEXPENSE DETAILMISCPROFIT PLAN
4/17/2013: Kurt has requested that starting next quarter that we
provide him with a large IR binder for the presentations. We
will fill it with the first few presentations we receive (Public
Affairs, Product Development, Air Group, etc.) Then place it in
his office on his table. As we get the next few presentations,
we will add his copy to his book each night with a note on top
of the binder letting him know what we added. He will leave
the binder on his table. Mike and Kurt discussed this last night
and decided this is how he wants to handle it from here on.
BOD Comp NotesBOD Competitor Analyst NotesEarnings
QtrDate SentDay of WkLTLTuckingFreight FWDINTL Small
Pkg4Q093/2/10TueConway
Old Dominion
YRCCH Robinson
ExpeditorsTNT2Q108/6/10FriConway
Arkansas BestCH Robinson
ExpeditorsDHL
TNT3Q1011/10/10WedConway
Arkansas BestJ.B. HuntCH Robinson
ExpeditorsDHL
TNT4Q102/22/10TueArkansas Best
YRCJ.B. HuntCH Robinson
Expeditors 2/22DHL 3/10-- won't wait, send later
TNT 2/21
&R&Z&F
C LevelTo ensure that we have the appropriate time with the C-
level for earnings meetings, please follow these steps:Updated:
BZ, 7/7/11
(1) For the internal prep work of recommending the schedule to
Mike & Andy, reserve prelim dates w/ Jill & Nancy for SD KK
reviews
(2) Have internal IR meeting and lock in dates

(3) Send out outlook meetings and be sure that Jill & Nancy are
included as invitees to the KK & SD REVIEW meetings (the
final prep meetings only- Q&A, script, etc)
(4) When all KK & SD invitations have been sent out, print out
2 copies of the final Outlook calendar and highlight the KK &
SD final prep meetings and hand those 2 pieces of paper to Elba
or Mike (whoever is around)
(5) Elba or Mike will walk down to plaza and personally review
the paper print outs with Jill & Nancy to ensure they enter into
KK & SD calendars on the spot
LinkingMetadata
Follow-up ContactsFreightLTL MarketCharles Purvis804-291-
5821FFTemperature TrueJoyce Backman678-746-
7239CapitalProactive ResponseVincent Pusateri404-828-6642

CHECKLISTQuarterly Reporting Process Checklist - 4Q14TASKWHODUE DA.docx

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