3. 1/2/2015
Overview
LOJC is a Premier Collection Law Firm
that handles national collection and
litigation claims. We represent some
of the largest National Collection
Agencies and are prepared to
onboard new clients immediately
4. 1/2/2015
Background
Established in 1998
Secured agreements with 3 large Collection Agencies
50+ seat legal assistant capacity
State of the art recovery technology
Member of ACA since 1998
FDCPA compliant with daily research updates
Client relation and retention specialists
2011- Established National Attorney Network
5. 1/2/2015
Capabilities
Collection Letters
Collection Calls
Skip-tracing
Pre-Litigation Recoveries
Forwarding Attorney Network Recoveries
Mediation
National Litigation
National Post-Judgment Recoveries
Unlimited capacity to handle National files and claims
Specializing in large volume NATIONAL clients
6. Import Accounts
Letters Sent
Dialer Non-Dialer
<$500.00 VB-30 Days LA Worklists
>$500.00 LA Worklists Skip Tracing
Collected or 2nd and 3rd VoiceSkip Tracing
New info
Collected or 2nd and 3rd Voice
No New Info- Close
LA Worklist
Collected or 2nd and 3rd Voice
Close
Close/Code Close/Code
LOJC Workflow on Assignments
Non- Pre- Lit Assignment Work Flow Process
• Import Accounts
•Letter Sent
•Dialer vs. Non-Dialer Sorted
•Dialer accounts < $500.00 run through Voice Broadcast for 30 Days
•Dialer accounts > $500.00 placed in LA worklists for immediate calls
•All Non-Dialer Accounts placed in LA worklists for immediate calls
•Accounts sorted based on disposition
•SKIP’s sent out for SKIP-Tracing
•Accounts sorted by Dialer vs. Non-Dialer
•Non-Dialer placed in LA’s worklists for further calls
•Dialer accounts run through VB for 2 weeks then placed in LA’s WL’s for personal work according to LOJC Work Standards
Work Standards
DAY 1- Letter Sent
DAY 1-3- First Call Made
DAY 1-3- Number DISC, calendar 2 weeks (wait for MR)
Weekly- 3 Calls Made (auto-messages not required)
DAY 30- Letter Sent or transferred into 2nd Voice (Dialer and Non-Dialer sorted)
DAY 30- DISC Number sent to SKIP WL for SKIP tracing
DAY 31- Letter sent on all >$2000.00 or on accounts with Broken Promises to Pay
DAY 30- All accounts run through Voice Broadcast for right party-connect and FDCPA messages
DAY 32- Accounts returned from SKIP- Tracing, New Numbers sent to VB, Bad numbers returned to SKIP work list for processing
again with next batch
DAYS 35-60- Non-Dialer sent to LA’s for work
DAY 60- Dialer accounts sent to LA’s for work (2nd Voice)
DAYS 60-90- Repeat of Day 1-30
DAYS 90-180- Repeat of Day 1-30
DAY 180- Returned and closed back to TSI
Pre-Lit Assignment Work Flow Process
•Import Accounts
•Letter Sent
•All Accounts placed in LA worklists for immediate calls based on File Level
•Accounts sorted based on disposition (closed as BK/OOB/Dispute/SKIP)
•SKIP’s sent out for SKIP-Tracing
Work Standards
DAY 1- Letter Sent
DAY 1-3- First Call Made
DAY 1-3- Number DISC, calendar 2 weeks (wait for MR)
Weekly- 3 Calls Made (auto-messages not required)
DAY 30- Letter Sent or transferred into 2nd Voice (Dialer and Non-Dialer sorted)
DAY 30- DISC Number sent to SKIP WL for SKIP tracing
DAY 31- Letter Sent
DAY 32- Accounts returned from SKIP- Tracing, New Numbers sent to VB, Bad numbers returned to SKIP work list for processing again with next batch
DAY 35- Accounts sent to LA’s for 2nd Voice Work
DAY 35- 3 Calls Made (auto-messages not required)
DAY 55- 3 Calls Made (auto-messages not required)
DAY 55-DAY 90- Calls run through VB and in LA’s worklist for 2nd and 3rd Voice
DAY 90- Accounts Returned to TSI with Suit Recommended or Not Recommended
Local Attorney Network (LAN) Workflow Process
• Accounts acknowledged with a status code update in Excel (csv).
• File loaded onto the FTP site
• Letter/Letters sent
• Phone Calls made (note in Excel (csv) update file to FTP site)
• TLO or Accurint/Asset investigation
• BUP only requested if required for recovery or suit preparation.
• Weekly status updates/status changes reported through FTP site or DCLS.
• Court Costs only requested if assets are available.
• Local Attorney can call and request court costs directly from the client
if not fronted by account facilitator
• Local Attorney can front court costs
• Local Attorney can directly request clients sign and return affidavits
• Estimated Workflow and timeline on next slide
Pre- FA Assignment Work Flow Process
• Import Accounts
• 2 messages (personal- no dialer)
• Skip trace as required
• Final Letter before sending to FAN
• 1 final message or call
• PPA or PTP or close as 4010 (send to FAN)
• Work completed within 30 days
FAN Work Flow Process
• Import Accounts
• Distribute accounts throughout FAN
• Provide/enforce Work Standards (available on request)
• Enforce weekly status updates
• Close and Recover as client requires
7. 1/2/2015
Benefits/Results
No upfront costs or hidden fees
Simple contract
Strengthens and legitimizes collection agency demands
Improves client relations by providing additional services
Increase bottom line with increase in expenses
Lends increased credibility and capability to sales team
National Legal Coverage
Experienced Customer Service and Support
Status and client updates/reporting
3-5% annual revenue growth since 2005
3-15% (post collection) liquidity rates based on age and client
8. 1/2/2015
Summary
LOJC would like the opportunity to work for
your Collection Agency. We can be a
compliance and revenue multiplier for your
organization given the opportunity.
Please contact me directly should you have any further
questions or desire to work with our great organization.
paul.buckwalter@joelcardisllc.com or cell 484.686.0656
