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CHATBOT
PRESENTED BY-
ANISHKA GUPTA
ABSTRACT
CHATBOTS ARE INCREASINGLY FINDING THEIR
WAY INTO E-COMMERCE AND E-SERVICES, AS
THEIR IMPLEMENTATIONS OPENS UP PROMISING
OPPORTUNITES TO IMPROVE CUSTOMER
SERVICES .
THE CONSIDERED CHATBOT’S COSTOMER-
RELATED FUNCTIONS ARE INTERACTION
,ENTERTAINMENT , PROBLEM-
SOLVING,TRENDINESS , AND CUSTOMIZATION.
THE CHATBOT CATEGORISE ARE DISCUSSED IN
DETAILS.
Introduction OF
CHATBOT
WORKING OF
CHATBOT
TYPES OF
CHATBOT
CUSTOMER
EXPERIENCE AND
FUTURE TRENDS
OF CHATBOT
CONCLUSION
AND
REFRENCES .
Introduction
.A CHATBOT IS A COMPUTER PROGRAM
GOVERNED BT A SET OF PREDEFINED RULES OR
ARTIFICIAL INTELLEGENCE THAT GRANTS IT THE
CAPABILITIES TO COMMUNICATE WITH AND LIKE
A HUMAN .
A SET OF COMMANDS IS FED INTO THE SYSTEM
THAT MAKES IT SMART ENOUGH TO INTERPRET
AND REACT TO USER INPUTTED QURIES.
3
-EVOLUTION OF CHATBOT.
-EARLY CHATBOT SYSTEM.
-ADVANCEMENT IN AI AND NLP.
-WORKING OF CHATOT.
-NATURAL LANGUAGE
PROCESSING (NLP).
-INTENT AND ENTITY
-RECOGNITION.
-DIALOG MANAGEMENT.
-RESPONSE GENERATION.
-CONTINUOUS LEARNING AND
IMPROVEMENT
WORKING
OF
CHATBOT
“HERE IS A QUESTION,ASK
THE BOT FOR SUGGESTION.”
5
HISTORY OF CHATBOT
➢ ELIZA – WAS
THE FIRST
CHATBOT
CREATED BY
JOSEPH
WEIZENBAUMIN
1966
➢ PARRY –WAS
CONSTRUCTED
BY AMERICAN
PSYCHIATRIST
KENNETH
COLBY IN 1972.
➢ ALEXA- IS AN
INTEKKIGENT
PRRSONAL
ASSISTANT
DEVELOPED BY
AMAZON IN
2014
➢ CHATGPT-IS A
LARGE
LANGUAGE
MODEL TRAINED
BY OPEN AI .
FOUND BY OPEN AI
TEAM IN 2021
6
TYPES OF CHATBOT.
MULTILINGUAL
CHATBOT
RULE-BASED
CHATBOT
DOMAIN-SPECIFIC
CHATBOT
RETRIEVAL-
BASED
CHATBOT
GENERATIVE
CHATBOT
AI- ASSISTANT
CHATBOT
SOCIAL MEDIA
CHATBOT
“CHATBOT HAS ALL-DAY WORKING,SO
NO NEED TO WAIT FOR OPENING.”
8
EXAMPLE OF CHATBOT
APPLICATION
9
ENHANCED
CUSTOMER
EXPERIENCE AND
FUTURE TRENDS OF
CHATBOT .
ENHANCED CUSTOMER SERVICE .
PERSONALIZATION.
PROACTIVE ASSISTANCE.
MULTICHANNEL SUPPORT.
IMPROVED EFFICIENCY AND ACCURACY.
CONTINUOUS LEARNING AND IMPROVEMENT .
INCREASE CUSTOMER ENGAGEMENT
FUTURE TRENDS
VOICE-ENABLED CHATBOTS.
EMOTIONAL AI.
INTEGRATION WITH OTHER TECHNOLOGIES.
ADVANCED ANALYTICS AND INSIGHTS.
CONCLUSION
IN CONCLUSION, CHATBOTS REPRESENTS A SIGNIFICANT
ADVANCEMENT IN THE REALM OF CUSTOMER SERVICE
,OFFERING BUSSINESS A POWEFUL TOOL TO ENHANCE
THE CUSTOMER EXPERIENCE.
THEY PROVIDE BUSSINESSES WITH AN OPPORTUNITY TO
DELIVER EFFICIENT AND PERSONALIZED SUPPORT TO
CUSTOMER,24/7 SERVICE .
11
Thank you

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CHATBOT PPT BY ANISHKA GUPTA.pdf presentation tool

  • 2. ABSTRACT CHATBOTS ARE INCREASINGLY FINDING THEIR WAY INTO E-COMMERCE AND E-SERVICES, AS THEIR IMPLEMENTATIONS OPENS UP PROMISING OPPORTUNITES TO IMPROVE CUSTOMER SERVICES . THE CONSIDERED CHATBOT’S COSTOMER- RELATED FUNCTIONS ARE INTERACTION ,ENTERTAINMENT , PROBLEM- SOLVING,TRENDINESS , AND CUSTOMIZATION. THE CHATBOT CATEGORISE ARE DISCUSSED IN DETAILS. Introduction OF CHATBOT WORKING OF CHATBOT TYPES OF CHATBOT CUSTOMER EXPERIENCE AND FUTURE TRENDS OF CHATBOT CONCLUSION AND REFRENCES .
  • 3. Introduction .A CHATBOT IS A COMPUTER PROGRAM GOVERNED BT A SET OF PREDEFINED RULES OR ARTIFICIAL INTELLEGENCE THAT GRANTS IT THE CAPABILITIES TO COMMUNICATE WITH AND LIKE A HUMAN . A SET OF COMMANDS IS FED INTO THE SYSTEM THAT MAKES IT SMART ENOUGH TO INTERPRET AND REACT TO USER INPUTTED QURIES. 3
  • 4. -EVOLUTION OF CHATBOT. -EARLY CHATBOT SYSTEM. -ADVANCEMENT IN AI AND NLP. -WORKING OF CHATOT. -NATURAL LANGUAGE PROCESSING (NLP). -INTENT AND ENTITY -RECOGNITION. -DIALOG MANAGEMENT. -RESPONSE GENERATION. -CONTINUOUS LEARNING AND IMPROVEMENT WORKING OF CHATBOT
  • 5. “HERE IS A QUESTION,ASK THE BOT FOR SUGGESTION.” 5
  • 6. HISTORY OF CHATBOT ➢ ELIZA – WAS THE FIRST CHATBOT CREATED BY JOSEPH WEIZENBAUMIN 1966 ➢ PARRY –WAS CONSTRUCTED BY AMERICAN PSYCHIATRIST KENNETH COLBY IN 1972. ➢ ALEXA- IS AN INTEKKIGENT PRRSONAL ASSISTANT DEVELOPED BY AMAZON IN 2014 ➢ CHATGPT-IS A LARGE LANGUAGE MODEL TRAINED BY OPEN AI . FOUND BY OPEN AI TEAM IN 2021 6
  • 8. “CHATBOT HAS ALL-DAY WORKING,SO NO NEED TO WAIT FOR OPENING.” 8
  • 10. ENHANCED CUSTOMER EXPERIENCE AND FUTURE TRENDS OF CHATBOT . ENHANCED CUSTOMER SERVICE . PERSONALIZATION. PROACTIVE ASSISTANCE. MULTICHANNEL SUPPORT. IMPROVED EFFICIENCY AND ACCURACY. CONTINUOUS LEARNING AND IMPROVEMENT . INCREASE CUSTOMER ENGAGEMENT FUTURE TRENDS VOICE-ENABLED CHATBOTS. EMOTIONAL AI. INTEGRATION WITH OTHER TECHNOLOGIES. ADVANCED ANALYTICS AND INSIGHTS.
  • 11. CONCLUSION IN CONCLUSION, CHATBOTS REPRESENTS A SIGNIFICANT ADVANCEMENT IN THE REALM OF CUSTOMER SERVICE ,OFFERING BUSSINESS A POWEFUL TOOL TO ENHANCE THE CUSTOMER EXPERIENCE. THEY PROVIDE BUSSINESSES WITH AN OPPORTUNITY TO DELIVER EFFICIENT AND PERSONALIZED SUPPORT TO CUSTOMER,24/7 SERVICE . 11