This document summarizes introductions and greetings from various participants at the beginning of an online event. People share where they are joining from including different parts of the UK, Europe, US, New Zealand and more. They discuss the weather and ability to hear each other. The Twitter hashtag for the event is also shared.
This paper presents analysis of a Kent ‘whole population’ dataset, linking wholepopulation demographics with activity and cost data for the population from acute, community, mental health and social care providers. The data helps commissioners to understand the impact of different selections methods for people with ‘very complex’ health and social care needs, particularly in relation to the development of a LTC year of care currency.
This document should be seen alongside the ‘Recovery, Rehabilitation and Reablement – step-by-step guide’ which describes how providers can carry out the audit in their own organisation. Other documents and learning materials This document is part of a suite of learning materials being produced by the LTC Year of Care Commissioning Programme to support the spread and adoption of capitated budgets for people with complex care needs.
The story of Change Day - a learning report 2013
The purpose of this report is to explore what can be learned from NHS Change Day 2013. Its intent is to summarise the lessons described by those who took part in NHS Change Day; it is not a formal or independent evaluation. The report offers a narrative of what happened, explores the
ways in which people led and pledged their support of NHS Change Day, highlights lessons learned, and discusses the strengths and challenges of this approach. The report draws on interviews with core leaders, clinical and non-clinical staff, the NHS Change Day website and a catalogue of materials. It describes the immediate and ongoing impact of NHS Change Day through examples and stories that raise strategic questions for those involved in future Change Days and similar efforts.
This is the presentation on “health and care radicals for large scale improvement” that Helen Bevan made at the University of Jönköping on 17th January 2014. The occasion was a mini-symposium on improvement science to celebrate Jönköping Academy’s first 5 years.
Helen Bevan is Chief of Service Transformation, working in the Horizons Group at NHS Improving Quality, the national improvement body that supports the NHS in England. Follow her on Twitter @HelenBevan
This paper presents analysis of a Kent ‘whole population’ dataset, linking wholepopulation demographics with activity and cost data for the population from acute, community, mental health and social care providers. The data helps commissioners to understand the impact of different selections methods for people with ‘very complex’ health and social care needs, particularly in relation to the development of a LTC year of care currency.
This document should be seen alongside the ‘Recovery, Rehabilitation and Reablement – step-by-step guide’ which describes how providers can carry out the audit in their own organisation. Other documents and learning materials This document is part of a suite of learning materials being produced by the LTC Year of Care Commissioning Programme to support the spread and adoption of capitated budgets for people with complex care needs.
The story of Change Day - a learning report 2013
The purpose of this report is to explore what can be learned from NHS Change Day 2013. Its intent is to summarise the lessons described by those who took part in NHS Change Day; it is not a formal or independent evaluation. The report offers a narrative of what happened, explores the
ways in which people led and pledged their support of NHS Change Day, highlights lessons learned, and discusses the strengths and challenges of this approach. The report draws on interviews with core leaders, clinical and non-clinical staff, the NHS Change Day website and a catalogue of materials. It describes the immediate and ongoing impact of NHS Change Day through examples and stories that raise strategic questions for those involved in future Change Days and similar efforts.
This is the presentation on “health and care radicals for large scale improvement” that Helen Bevan made at the University of Jönköping on 17th January 2014. The occasion was a mini-symposium on improvement science to celebrate Jönköping Academy’s first 5 years.
Helen Bevan is Chief of Service Transformation, working in the Horizons Group at NHS Improving Quality, the national improvement body that supports the NHS in England. Follow her on Twitter @HelenBevan
Knowledge agents: developing and sustaining innovation and improvement fellowships
Liz Maddocks-Brown, Professor Bill Lucas, Sue Mann, Christopher Burton, Nicki McNaney, Sue Hooton and Cathy Howe - presentation from the Health and Care Innovation Expo 2014
A members-only travel club, Just Dreams provides exclusive deals on lodging, travel packages, and numerous other vacation amenities. Just Dreams members can plan their getaways and family adventures on Just-Dreams.com.
Stopping over-medication of People with Learning Disabilities
(STOMPLD) 2016.
Reducing Inappropriate Psychotropic Drugs in People with a Learning Disability in General Practice and Hospitals in 2016.
Knowledge agents: developing and sustaining innovation and improvement fellowships
Liz Maddocks-Brown, Professor Bill Lucas, Sue Mann, Christopher Burton, Nicki McNaney, Sue Hooton and Cathy Howe - presentation from the Health and Care Innovation Expo 2014
A members-only travel club, Just Dreams provides exclusive deals on lodging, travel packages, and numerous other vacation amenities. Just Dreams members can plan their getaways and family adventures on Just-Dreams.com.
Stopping over-medication of People with Learning Disabilities
(STOMPLD) 2016.
Reducing Inappropriate Psychotropic Drugs in People with a Learning Disability in General Practice and Hospitals in 2016.
Presentation slides Frailty: building understanding, empathy and the skills t...NHS Improving Quality
Frailty: building understanding, empathy and the skills to support self-care
Guest speaker:Dr Dawn Moody, Director - Fusion48
An opportunity to learn about some innovative approaches to making the health and care workforce 'Fit for Frailty'* (*British Geriatrics Society 2015).
Learning outcomes:
To explore the Frailty Fulcrum as a tool for holistic assessment and management of frailty
To hear how Virtual Reality is being used to build empathy for older people living with frailty
To learn about the impact of a county-wide, multi-agency, multi-professional training an toolkit for care professionals working with older people
Resources:www.fusion48.net
Self-management in the community and on the Internet - Presentation 22nd Marc...NHS Improving Quality
LTC Lunch & Learn webinar:- 22nd March 2016
Presenter:- Pete Moore, Educator, Author & Pain Toolkit Trainer
As pain is the most daily health problem reported to a GP-
Developing a national pain strategy- reviews from around the world
Electronic Palliative Care Coordination Systems (EPaCCS): Improving Patient C...NHS Improving Quality
Speaker slides from the national conference, 'Electronic Palliative Care Coordination Systems (EPaCCS): Improving Patient Care at End of Life', 17 March 2016
Fire service as an asset: providing telecare support in the community Webinar...NHS Improving Quality
Guest speaker: Steve Vincent - West Midlands Fire Service & Simon Brake from Coventry Council
Hosted by: Bev Matthews, Long Term Conditions Programme Lead, NHS England
Learning Outcomes:-
To better understand the role that the Fire and Rescue service can provide as a community asset to support health needs Enhancing the quality of life for people by supporting them to stay in their own home, even in a crisis
An overview of the work carried out by NHS England and NHS Improving Quality's Long Term Conditions Sustainable Improvement Team. It puts the case for why person-centred care has to be at the heart of healthcare.
Commissioning Integrated models of care
Kent LTC Year of Care Commissioning Early Implementer Site
Alison Davis, Integration Programme Health and Social Care, Working on behalf of Kent County Council and South Kent Coast and Thanet CCG's
The Importance of Community Nursing Care.pdfAD Healthcare
NDIS and Community 24/7 Nursing Care is a specific type of support that may be provided under the NDIS for individuals with complex medical needs who require ongoing nursing care in a community setting, such as their home or a supported accommodation facility.
Rate Controlled Drug Delivery Systems, Activation Modulated Drug Delivery Systems, Mechanically activated, pH activated, Enzyme activated, Osmotic activated Drug Delivery Systems, Feedback regulated Drug Delivery Systems systems are discussed here.
Health Education on prevention of hypertensionRadhika kulvi
Hypertension is a chronic condition of concern due to its role in the causation of coronary heart diseases. Hypertension is a worldwide epidemic and important risk factor for coronary artery disease, stroke and renal diseases. Blood pressure is the force exerted by the blood against the walls of the blood vessels and is sufficient to maintain tissue perfusion during activity and rest. Hypertension is sustained elevation of BP. In adults, HTN exists when systolic blood pressure is equal to or greater than 140mmHg or diastolic BP is equal to or greater than 90mmHg. The
Letter to MREC - application to conduct studyAzreen Aj
Application to conduct study on research title 'Awareness and knowledge of oral cancer and precancer among dental outpatient in Klinik Pergigian Merlimau, Melaka'
Global launch of the Healthy Ageing and Prevention Index 2nd wave – alongside...ILC- UK
The Healthy Ageing and Prevention Index is an online tool created by ILC that ranks countries on six metrics including, life span, health span, work span, income, environmental performance, and happiness. The Index helps us understand how well countries have adapted to longevity and inform decision makers on what must be done to maximise the economic benefits that comes with living well for longer.
Alongside the 77th World Health Assembly in Geneva on 28 May 2024, we launched the second version of our Index, allowing us to track progress and give new insights into what needs to be done to keep populations healthier for longer.
The speakers included:
Professor Orazio Schillaci, Minister of Health, Italy
Dr Hans Groth, Chairman of the Board, World Demographic & Ageing Forum
Professor Ilona Kickbusch, Founder and Chair, Global Health Centre, Geneva Graduate Institute and co-chair, World Health Summit Council
Dr Natasha Azzopardi Muscat, Director, Country Health Policies and Systems Division, World Health Organisation EURO
Dr Marta Lomazzi, Executive Manager, World Federation of Public Health Associations
Dr Shyam Bishen, Head, Centre for Health and Healthcare and Member of the Executive Committee, World Economic Forum
Dr Karin Tegmark Wisell, Director General, Public Health Agency of Sweden
LGBTQ+ Adults: Unique Opportunities and Inclusive Approaches to CareVITASAuthor
This webinar helps clinicians understand the unique healthcare needs of the LGBTQ+ community, primarily in relation to end-of-life care. Topics include social and cultural background and challenges, healthcare disparities, advanced care planning, and strategies for reaching the community and improving quality of care.
COVID-19 PCR tests remain a critical component of safe and responsible travel in 2024. They ensure compliance with international travel regulations, help detect and control the spread of new variants, protect vulnerable populations, and provide peace of mind. As we continue to navigate the complexities of global travel during the pandemic, PCR testing stands as a key measure to keep everyone safe and healthy. Whether you are planning a business trip, a family vacation, or an international adventure, incorporating PCR testing into your travel plans is a prudent and necessary step. Visit us at https://www.globaltravelclinics.com/
ICH Guidelines for Pharmacovigilance.pdfNEHA GUPTA
The "ICH Guidelines for Pharmacovigilance" PDF provides a comprehensive overview of the International Council for Harmonisation of Technical Requirements for Pharmaceuticals for Human Use (ICH) guidelines related to pharmacovigilance. These guidelines aim to ensure that drugs are safe and effective for patients by monitoring and assessing adverse effects, ensuring proper reporting systems, and improving risk management practices. The document is essential for professionals in the pharmaceutical industry, regulatory authorities, and healthcare providers, offering detailed procedures and standards for pharmacovigilance activities to enhance drug safety and protect public health.
The global radiation oncology market size reached US$ 8.1 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 14.5 Billion by 2032, exhibiting a growth rate (CAGR) of 6.5% during 2024-2032.
More Info:- https://www.imarcgroup.com/radiation-oncology-market
Chat from Edge Talk by Rebels at Work on the 2nd October 2015
1. fromJodi Brown to All Panelists:
Thisis so exciting!!!!!
fromJodi Brown to All Panelists:
Loud andclear Lois
fromJodi Brown to All Panelists:
Twittermonitorreportingforduty!
fromVal Dez-La-Lourto All Participants:
Good morningall :)
fromPaul WoodleytoAll Attendees:
Good morningeveryonewhereveryouare!
fromLaura TooleytoAll Panelists:
We can hearyou!!!
fromLois KellytoAll Participants:
Good morningfromProvidence,RI,USA
fromJodi Brown to All Participants:
Good morningeveryone.It'sJodi here fromafoggyOxfordshire.I'mTwittermonitortodayandwe'll
be tweetingusingthe hashtag#EdgeTalks
fromKate PoundtoAll Participants:
Morningall,I'm in sunnyNottinghamtoday
fromJon Bryant toAll Participants:
MorningTeam Edge:) morningworld...morningrebels
fromKate PoundtoAll Participants:
MorningJon
fromPaul WoodleytoAll Attendees:
Morningeveryone fromasunnyBedworth
fromSiobhanWeavertoAll Participants:
Helloall,I'minCambridgeshire
fromKarenDay to All Participants:
Hi. I'm KarenDay fromAuckland,NewZealand
fromMichaelaSlocombe toAll Participants:
Morningfrom Plymouth!
fromJon Bryant toAll Participants:
"wavesback"to missioncontrol
fromCarmenMedinato All Participants:
Hello.Thisis Carmenfromthe East Coast of America.Thanksforjoining!
fromKate PoundtoAll Participants:
Morning,so excitedabouttoday
fromDavidEllisto All Participants:
Good morningeveryonefromfoggyWarrington
fromDominicCushnanto All Participants:
MorningSiobhan,KarenMichaelaandDavid
fromLaura TooleytoAll Participants:
Morningeveryone - I'mLaura Tooley@Laura521531139 from Birmingham, UK 👋�
fromLaura TooleytoAll Participants:
Morning!
fromDominicCushnanto All Participants:
All of UK in fogthismorning?
fromSiobhanWeavertoAll Participants:
We're sunnyin Cambs
fromLaura TooleytoAll Participants:
It's sunnyhere!
2. fromHana Saidto All Participants:
Good morningeveryone
fromLaura TooleytoAll Participants:
Fog lifting
fromLaura TooleytoAll Participants:
Seemssymbolicfortoday!!!
fromDavidEllisto All Participants:
It's buringoff - goingtobe a beautiful day.
fromLaura TooleytoAll Participants:
Thank youinadvance for bringingusall together �👯👯�👫👫��👯��👫�🌓
fromEileenShevlintoAll Participants:
hi thisis eileenshevlinfromnorthernireland
fromJohn Rouse toAll Participants:
Hi,John fromaboutas farnorth inEnglandas its possible tobe.
fromElizabethWoodto All Participants:
HellofromNZ
frommortenpytte to All Participants:
hellofromNorway
fromAlisonCamerontoAll Participants:
MorningComrades.Alisonhere,KensingtonLondon.
fromLaura TooleytoAll Participants:
I will be listeningtotodaywithpalliativeandendof life care inmind - alsocompassionate and
courageousleadershipandcoaching.New UKNational Frameworkof interest'Ambitionsfor
PalliativeandEndof Life Care: A national frameworkforlocal action2015-2020
www.endoflifecareambitions.org.uknow THAT'sa change challenge ✨
fromEileenShevlintoAll Participants:
i love beinginvolvedinthese talks,somuclearning
fromZoe Lord to All Participants:
Hellofromstaffordshire,England!
fromLaura TooleytoAll Participants:
Practicallyaneighbour,Zoe!Hi fromBrum!
fromAlisonCamerontoAll Participants:
Loud andclear
fromSoo Hun to All Participants:
Good morningAll SoofromNorthernIrelandhere - canhear all loudandclear
fromCarmenMedinato All Participants:
don't holdthatCIA thingagainstme
fromWendyHarrisonto All Participants:
hellofromWestYorkshire - Yorkshire &HumberCommissioningSupport
fromSusie PeacheytoAll Participants:
I cant hear anythingyeteither
fromRichard Corderto All Participants:
HellofromBostonMA
fromAlisonCamerontoAll Participants:
Don't worryCarmenI am an ex RussianexpertwithdiceyKGBconections.Theyneverletme forget
it either
fromJon Bryant toAll Participants:
got yeraudioon the phone,phew;)
fromloiswreathall toAll Participants:
1
fromAlisonCamerontoAll Participants:
3. We love tobe so Edgy we do the slidesbydroppingthemall onthe floorandpickingthemupat
random.Keepsuson ourtoes.
fromJohn Rouse toAll Participants:
1
fromKarenWarren to All Participants:
1
fromDavidEllisto All Participants:
Tryingto effectchange froma non-leadershipposition
fromMohbub Uddinto All Participants:
2
frommortenpytte to All Participants:
2
fromElizabethWoodto All Participants:
2
fromClodaghO'Briento All Participants:
2
fromLaura TooleytoAll Participants:
Can't vote or see results...
fromDominicCushnanto All Participants:
Laura theyare on a panel underchat
fromKjetil BordviktoAll Participants:
Can't vote or see results.Connectingfromsmartphone webex...
fromAlisonCamerontoAll Participants:
I am alreadyfeelingthe NHSbiaswhichwe needtobe wary of if we genuinelyare talkingabout
change across the systemwhichincludessocial care.
fromZoe Lord to All Participants:
I can't vote as on iPad - it's mytechnology - soplease don'twaitfor me!!!
fromLaura TooleytoAll Participants:
Still can'tsee,buton an iPad!Uphill though!!
fromJon Bryant toAll Participants:
no surpiseswithpoll 2results
fromSoo Hun to All Participants:
Speakers - are you able to see commentsonthe chat?
fromSiobhanWeavertoAll Participants:
mmmm....noneof the above!!
fromLaura TooleytoAll Participants:
Top three challenges:
Boss
Culture
Andthenmaybe conflictavoidance
fromLaura TooleytoAll Participants:
Siobhan - you rebel!
fromLaura TooleytoAll Participants:
Culture!
fromSiobhanWeavertoAll Participants:
witha cause???
fromLaura TooleytoAll Participants:
He he
fromMichaelaSlocombe toAll Participants:
pennyyouneedtocall in withyourcomputer
fromJon Bryant toAll Participants:
4. approval processdoesnotencourage outthe lateral ideas
fromSoo Hun to All Participants:
Dominic- understandthe challengesof technology:)
fromAlisonCamerontoAll Participants:
I workwithat leastfourorganisationssoitis provingquite toughtofitmyself inthe box againwhich
isnothingnew.Soa challenge Ihave ishavingto adaptto varyingdegreesof readinessforchange.
fromSiobhanWeavertoAll Participants:
thinkthisisreallypositivethat1 is0%
fromSiobhanWeavertoAll Participants:
and 2 forthat matter
fromElizabethWoodto All Participants:
Gettingholdof data to supportmeasuringanychange istricky
fromPaul WoodleytoAll Attendees:
Good morningeveryone,if youcannothearyouwill needtoconnectyouraudiousingthe audiotab
at the topleftof the screen
fromDominicCushnanto All Participants:
:)
fromJanetWildmanto All Participants:
Ideasand culture are reallyimportantbutthere are oftenoutof sync
fromJon Bryant toAll Participants:
goodto see we are not worriedabout"us"onlygoodoutcomesforothers
fromSiobhanWeavertoAll Participants:
agree JanetWildman
fromLaura TooleytoAll Participants:
Needtobelieveit'spossible - Paul Freire - "hopelessnessisbuthope thathas lostitsbearings"
fromCarmenMedinato All Participants:
love the Paul Freire quote
fromDominicCushnanto All Participants:
Love that laura
fromMohbub Uddinto All Participants:
In mygeneal experience,most workplaceswelcome 'rebels'.It'sgoodfor the worker,the manager
and the employertohave someone intheirwhogoesbeyondtheirjobdescription.
fromJon Bryant toAll Participants:
change is natural state of universe funnyhow muchwe resistthis
fromJanetWildmanto All Participants:
Certaintyisthe opposite of fearbutthat's the businesswe are in
fromAlisonCamerontoAll Participants:
I have had to modifymyapproach.Asa "patient"change agentcomingfromthe standpointof
"outsiderinside"I have hadto try to plantseedsoftenone conversationasa time ratherthandrop
insmetex toblastthe barriersaway.
fromAlisonCamerontoAll Participants:
That was "semtex"there of course.Spellingisdodgytoday.
fromLaura TooleytoAll Participants:
It's a bit scary sometimes - evenforseniorandexperiencedfolk"leadersneedtoallow themselves
to enterthe 'dark nightof the soul'and face theirinnermostfears,doubtsanduncertainties"
RichardOlivier.
fromJon Bryant toAll Participants:
thinkownershiphasalotto do withresistance,itsnotmyideaso no
fromAlisonCamerontoAll Participants:
So mucheasierto relegate the issue tothe "technical"asthe messyanddifficult emotional stuffis
thenavoided.
5. fromJanetWildmanto All Participants:
Adaptive change isthe newsocial eraandcritical for radicals
fromDominicCushnanto All Participants:
I will agree withyouthere Alison
fromAlisonCamerontoAll Participants:
Laura I love the "dark nightof the soul"comment.I reallysee thatinaction.May "borrow"that
expressionformypresentations!
fromJanetWildmanto All Participants:
sometimeswe mightwiththe technical butwe needtomove tothe adaptive quickly
fromCarmenMedinato All Participants:
I believewe willbe makingoutslidesavailable onslideshare
fromAlisonCamerontoAll Participants:
Hi Paul and Dom.Am withthe teaminspirit.
fromJanetWildmanto All Participants:
Adaptive change isaboutparticipationandengagement
fromAlisonCamerontoAll Participants:
As someone onthe receivingendof servicesIgotusedtobeing"done to"not "done with".Thisis
whatmy workis aboutchanging.
fromLaura TooleytoAll Participants:
Alisonpleasedo!Hisbookon adaptable leadershipwell wortharead - whoknew Shakespeare had
so muchto offer!
fromDominicCushnanto All Participants:
interestingwayof framingthatLois
fromAlisonCamerontoAll Participants:
Veryoftenwe still lookatthe "team" as beingexclusivelythose withinourownformal
organisational structure.Thatismissingoutone legof the stool hence the effortismore likelytofall
over.
fromJon Bryant toAll Participants:
we come back to ownership,wherecaringaboutthigsare valued
fromJanetWildmanto All Participants:
immunitytochange isa reallyinteresting
fromKarenDay to All Participants:
nice phrase 'immunitytochange'- makesa lotof sense
fromLaura TooleytoAll Participants:
The OxfordStrategicLeadershipProgramme - biggestinfluence onmyabilitytoexplore andwork
withchange!
fromJanetWildmanto All Participants:
Letsshare thisnewresource - looksgreat!
fromLaura TooleytoAll Participants:
Immunitytochange?Sometimesa'wickedissue'too,perhaps.
fromAlisonCamerontoAll Participants:
FEAR holdspeople back.If we are talkingaboutthe NHSthere isa lotof itabout.Needtolookfor
where the alliesare.Oftenthe "outsidersinside"like "patientleaders"are sufficientlyfree to
expressourselvesthatwe can be powerful alliesininfluencing.
fromDominicCushnanto All Participants:
hmm*start reflecting*
fromZoe Lord to All Participants:
Question...If you're notpartof the problem, thenyoucan'tbe part of the solution....Where do
fresheyescome from?Whatif the people withthe problemdon'thave the skills?
fromJanetWildmanto All Participants:
Is educationbeingusedtodetermine whoissmarter - notalways
6. fromJon Bryant toAll Participants:
as a videodirectorthisisabout engagementandtappingintoheadhertsand minds
fromPaul WoodleytoHannah Wall (privately):
Hi Hannah,gladto see you were able tomake it
fromAlisonCamerontoAll Participants:
Look more widelyastowhere the skillsandresourcesare.If itis assumedthatthose on the
receivingendare nothingbut"needs"and"problemstobe fixed"there isariskof missingwhere
there maybe assetsthatcan contribute tothe solution.
fromJanetWildmanto All Participants:
I love thisslide Lois - a definate tweetthere.
fromKarenDay to All Participants:
doeschange alwayshave to be orientatedaroundaproblem?
fromDominicCushnanto All Participants:
wowlotsof questions
fromJon Bryant toAll Participants:
the problemmayinfact justbe a symptonsolookdeeper
fromHana Saidto All Participants:
we see the symptomof the systemissues"problem"whichleadsustotechnical solutionsrather
than adaptive
fromAlisonCamerontoAll Participants:
Ouch anotherquestionlookedatpurelythroughanorganisational lens.
fromWendyJohnsontoAll Participants:
I thinkI see the real resistance sometimes,recognise the immunityissue,butthendon'talwayshave
the abilitytochallenge that
fromJanetWildmanto All Participants:
Doesthisgo back to whatare the triggersof change
fromKarenDay to All Participants:
please reminduswhatthe Twitter# is
fromAlisonCamerontoAll Participants:
I htinkwe needtosee tackilinghealthandsocial care issuesnotasthingsto be solvedby
"organisations"butbypatients,citizenscommunitieswiththe organisationsfacilitatingthat.It
meansreframingthe whole waywe lookatwhoisinvolvedin"change"
fromSoo Hun to Paul Woodley(privately):
whatis the # againplease?
fromDominicCushnanto All Participants:
#edgetalks
fromPaul WoodleytoAll Participants:
#edgetalksfortwitterchat
fromKarenDay to All Participants:
thanks
fromSoo Hun to Paul Woodley(privately):
tq
fromLaura TooleytoAll Participants:
*sensoryoverload*
fromloiswreathall toAll Participants:
financial issuesblindside change aswe become riskadverse anda lackof delgationoccurs
fromSiobhanWeavertoAll Participants:
isit our perceptionof the groupthatis the problem
fromMike Taylorto All Participants:
7. The problemisoftenhiddenbecausethe peopleatthe heartof the problemare oftenblindedby
the fact that theyare actuallyconsumedbyself interestbutsaytheyare actingin the interestof the
atient/ public.
fromWendyHarrisonto All Participants:
verydifficulttoengage teamswhoare underresourcedandwhose organisationsare closing(NHS
reorgs),andwhoare beingaskedtodo more and more.
fromAlisonCamerontoAll Participants:
In the UK we patientsare nowinvolvedthroughoutthe systemand increasinglysharingthe change
leadershiptask.Amnottalkingaboutjustgivingourviewsamtalkingaboutbeingacitvelyinvolved
as partnersinchange.
fromDominicCushnanto All Participants:
*self interest*agree Mike
fromMichaelaSlocombe toAll Participants:
Hi Alison,we are keentoinvolvemore patientsinchange here inPlymouthbutreallydon'tknow the
wayto go about it,do youhave any suggestions?
fromAlisonCamerontoAll Participants:
I am a patientbutalso a LeadershipAssociateof the KingsFundandof course a Transformation
FellowatNHSIQ but am not fullyembeddedinthe hierarchywhichgivesme sometimesmore
powerto effectchange butIDO getexcludedfromlessforwardthinkingorganisastionsthanNHSIQ
Horizons.
fromSoo Hun to All Participants:
Mike - self interestisapplicablealthoasa systemthe NHSpaternalisticattitudesisgenerallythe
norm
fromAlisonCamerontoAll Participants:
I have loadsof infoMichaela& some contacts youcan go to in Plymouthinfactwhocan help.Why
not email me acameron375@yahoo.co.uk.MyrecoverystartedinPlymouthatLongreachin
Mannamead
fromDavidEllisto All Participants:
Beingan outsidermeansyoucansay whatyou like....butonlyintheory!Bettertake intoaccountthe
SCARFmodel
fromMichaelaSlocombe toAll Participants:
Thank youso muchAlison.
fromJanetWildmanto All Participants:
I love thisideaaboutquietleadershipandhow toopertionalisethis.goodone!
fromKarenDay to All Participants:
Cerntainty - lotsof people can'thear the messagesaboutchange because theyperceive threats
where threatsmaynot (initially) exist
fromWendyHarrisonto All Participants:
AlisonCameronhave youheardof http://www.patientvoices.org.uk/
fromAlisonCamerontoAll Participants:
Acronymsare a goodthingto avoidinmy experience.Perhapsexplainthe SCARFmodel?
fromKarenDay to All Participants:
Thanksfor that linkWendy!
fromDavidEllisto All Participants:
itson the screenAlison
fromJanetWildmanto All Participants:
Social connectionsare sometimesdifficulttocreate - toolsand methodsare needed
fromDominicCushnanto All Participants:
StatusCertaintyAutonomyRelatedenessFairness
fromRichard Corderto All Participants:
Great model - thanksLoisfor shringSCARF
8. fromJon Bryant toAll Participants:
Ego comesin manyforms,so use it:)
fromAlisonCamerontoAll Participants:
I have heardof PatientVoicesyes.Iamkeenthatpatientstoriesare heardbutmy ownworkis more
aboutwhat we thendo withthem.There isa continuumof enagementandam increasingly
interestedinhowwe moverfrom"patientvoice"to"patientleadership".
fromDavidEllisto All Participants:
and I'm nota fasttyper!:-(
fromAlisonCamerontoAll Participants:
Sorry David.Amlaggingbehindwiththe slidesforsome reason.
fromDavidEllisto All Participants:
patientvoicesare soimportant,butonlywhentheyleadtochange - where unpaidcarersare
involved,theirvoicesare importanttoo
fromJanetWildmanto All Participants:
hownewideasgetimprove isdifficulttosee andto be transparentabout..
fromAlisonCamerontoAll Participants:
To use Sovietterminologyformmyoldlife - neednotjustperestroika(reconstruction) butalso
"glasnost"- we are constanty inthe formerand struggle withthe latter.
fromDominicCushnanto All Participants:
@zoe part of the change model?
fromJon Bryant toAll Participants:
Hard to identifypersonalityof anorg the size of the NHS
fromZoe Lord to All Participants:
@dom - yesNHS Change Model
fromAlisonCamerontoAll Participants:
Tokenisticcapturingof dataand consultingwithnointentionof changinganythingisnolongerfitfor
purpose.Ihave "consultationfatigue"Ispottokenismamile off.
fromAlisonCamerontoAll Participants:
I shouldhave said"glasnost"isopenness.
fromDavidEllisto All Participants:
RightAlison
fromJanetWildmanto All Participants:
Can we experimentwiththesethinkingstylesinthe UKto supportth
fromJon Bryant toAll Participants:
Target drivenculturescancreate linearthinkingsomakingchange more difficult
fromElizabethWoodto All Participants:
YEs, yes,yes,that'sit. Gettingsomethingactuallydone iswhatIlack!
fromWendyHarrisonto All Participants:
Couldn'tagree more Alison,workinginadata provisionenvironment,we are constantlybeingasked
to provide more andmore data but withoutaclear purpose andrarelysee improvementsbeing
implemented!
fromAlisonCamerontoAll Participants:
There isnow a Patient Directorinan NHSorg who sharesstrategicleadershipwithclinical and
managerial leaders.We needmore of this.Iam alsonow an equal partnerindesigningthe new
INdependenPatientSafetyInvestigationServie alongwithfamilymemberswhohave beendirectly
harmedby failings.Itfeelsthe opposite of tokenistic.
fromJanetWildmanto All Participants:
It wouldbe interestingtooverlaythiswithMyersBriggs.
fromSoo Hun to All Participants:
9. The opposite istrue too - whendata iscollectedautomaticallyandpresentedtoprofessionals,
unable tointerpretanduse fordecisionmaking - informationskillsdeficit
fromJon Bryant toAll Participants:
For citizenrebelswe have alongerjourneyaswe are outsidersthe NHS
fromJanetWildmanto All Participants:
fearkeepsusingroup thinksothat we dont embrace these new waysof understandingcolleagues
fromDavidEllisto All Participants:
Yes,Jon.We oftenhave tofightto gaincredibilityfirst
fromJon Bryant toAll Participants:
Hi David...butitsworththe journey,evengreatersatisfaction:)
fromKarenDay to All Participants:
Jon,David,yourconversationremindsme of tribalismamonghealthcare professionals - we all have
to prove ourselvestoone anothertomake the transitionfromstrangertoinsider.
fromJanetWildmanto All Participants:
whenwe begintochange the conversationculture andgroupthinkgravitatesusbackto the norm...
fromDavidEllisto All Participants:
I totallyagree Jon
fromSiobhanWeavertoAll Participants:
Great slide
fromDavidEllisto All Participants:
I workedall mylife asan influencer
fromClodaghO'Briento All Participants:
What isROI?
fromJon Bryant toAll Participants:
If you have no Med or Academicqualstrustme itsa longjourneygainingcredabilityforcreative
problemsolvers.
fromJanetWildmanto All Participants:
Returnon investment
fromKarenDay to All Participants:
ROI - returnoninvestment
fromDavidEllisto All Participants:
Returnon Investment
fromClodagh O'Briento All Participants:
Thanks!
fromloiswreathall toAll Participants:
i dontknoweither...thoughtitwas justmwe !
fromloiswreathall toAll Participants:
ohhhhhhthankss
fromLaura TooleytoAll Participants:
Love CitizenRebels,Jon!
fromSusan Baxter-Wynne toPaul Woodley(privately):
Hi there,thisisgreat!!will itbe possible togetacopy of the slidesfromtodayswebex?Thanks Sue
fromJon Bryant toAll Participants:
I rather like ittoo:) wearitwithpride Laura
fromJanetWildmanto All Participants:
To start withobjectionisaconfidentpositiontotake -whose brave enough?
fromCarmenMedinato All Participants:
ROI isclearlymore of an Americanism
fromLaura TooleytoAll Participants:
Pride isan interestingnotionforusall Jon- maybe drivesusall more thanwe like tothink.Linkedto
our identityperhaps...
10. fromJon Bryant toAll Participants:
Laura taken3 yearsbut I will getmyLD suicide preveNttool forLDppl in NHS
fromLaura TooleytoAll Participants:
Go Jon!
fromLaura TooleytoAll Participants:
It's hard to maintainenergyandbelief overalongtime periodsometimesIthink.
fromJanetWildmanto All Participants:
Self talk - reflectionandempathetic.Totallyagree.Letsgetoutof the wayof our ownsuccess..
fromJon Bryant toAll Participants:
Laura ..Pride yes,butneedtowatchego doesntdistortyourvision
fromDavidEllisto All Participants:
NHS needsleaderswhocancreate a culture of change intheirorganisations!
fromLaura Tooley toAll Participants:
IndeedJon - egois tricky!LessonsfromPlato'sRingof GygeesandOrwell'sAnimal Farmtoo!
fromJon Bryant toAll Participants:
ThanksDom:)
fromSiobhanWeavertoAll Participants:
The more I emerge mymindsetfromthe Tribe - the more I recognise itincolleagues
fromJon Bryant toAll Participants:
Laura...taddyslexicsolearnedbydoingnotreading,sowiredalittle different
fromDominicCushnanto All Participants:
CitizenRebel - AlthoughIjoinedNHSayeara go feel verymuchlike acitizenrebel still (random)
fromLaura TooleytoAll Participants:
Roomfor inclusionanddiversityJon!Learningislearning.Difference isFAB.
fromWendyHarrisonto All Participants:
I alwaysthinkitsa goodideato try and put myself inothersshoesandlookatthe issue/problem
fromtheirperspective. Thisveryoftenmakesareallybigdifferenceinhow youapproachthings.
fromLaura TooleytoAll Participants:
Dominic- 27 years inand still aCitizenRebel!
fromJon Bryant toAll Participants:
@Dom embrace yourCitizenRebel sideitswhatisinour hearts:) and makesus tick
fromDavidEllisto All Participants:
AbsolutelyWendy - speakthe otherperson'scurrency!
fromJon Bryant toAll Participants:
Laura..andwhyI feel sooooocofortable here:) beenarealation
fromKarenDay to All Participants:
Feelingoverwhelmedbychangesovercomesuswithoutwarning - happenedtome yesterday.What
isbeingtakenawayso that I can take on the new ways?
fromWendyHarrisonto All Participants:
I have enabled'workexperience'withateammemberfromanotherteamwhowasstrugglingwith
herown role to joinmyteam1 day a weektogive heran insightintothe workwe do andhow that
mightimpacton herrole. What startedout as a way of supportingherthroughdifficulttimeshas
workedoutto benefitbothmyteamandher team. Small changescan make a bigdifference.
fromJon Bryant toAll Participants:
Laura justwishthere wasa spoll chickerto helpmyspalling
fromCarmenMedinato All Participants:
Yes tooftenchange agentsare perceivedasjustaddingnew thingstodo..evenif theyare goodideas
people don'trespondwelltomore work
fromLaura TooleytoAll Participants:
Spelling?Pah.Ican understandyouclearly.
fromWendyHarrisonto All Participants:
11. Needtoadd that thiswasresistedbyhermanagersbutwe persisted!
fromCarmenMedinato All Participants:
WhenI was at CIA and someone suggestedanew technologyIwouldsaywill itrequireadditional
steps?
fromKarenDay to All Participants:
Evenif people are opentoand enthusiastictochange,theygettired,andsometimesagapfor a
breatherisa good thingto do.
fromLaura TooleytoAll Participants:
Karen- soundslike it'sall a bitmuch.Ideallychange wouldbe aboutdifferent,notmore,more,
more.Sorry if you're drowningabit �
fromJon Bryant toAll Participants:
Laura Twitterhas done muchfor my spelling(am61now )
fromKarenDay to All Participants:
I'm usuallyenthusiasticaboutchange because that'show we survive andoursystemremainsrobust
but sometimesitgetsa bitmuch,especiallywhenitall makesme tired.
fromLaura TooleytoAll Participants:
Mine has deteriorated!Circa.1970.
fromKarenDay to All Participants:
Ah Laura, you're funny:-)
fromJustine SmithtoAll Participants:
10% isprettylow,am surprisedatthat,but heartened
fromJon Bryant toAll Participants:
Laura :):)
fromLaura TooleytoAll Participants:
Karen,do youthinkit'salsoabout the supportone gets?
fromCarl Haggertyto All Participants:
unfortunatelyi have toleave now,hope the restgoeswell....thankyou
fromLaura TooleytoAll Participants:
Good leadership,mentoringandcoachingfeel like bare minimumstuffforthis!
fromKarenDay to All Participants:
Laura, I'm feelinglike the supporthasbeenpulledoutfromunderme atthe moment.I'msure it'sa
temporarythingandwhenthe newrelationshipsemerge we'll all be fine again....like redefininga
tribe andits attributes
fromPaul WoodleytoCarl Haggerty(privately):
We are recordingthe sessionsoyouwon'tmissanything
fromLaura TooleytoAll Participants:
Bye Carl.
fromJon Bryant toAll Participants:
Labellingthe people youwanttochange as "stupid"will take you inthe wrongdirection,openminds
matter
fromLaura TooleytoAll Participants:
Hmm Karen,youhave your rebel friends!You're notalone 😊
fromWendyHarrisonto All Participants:
Organisational stablitywouldreallyhelp,unfortunatelythe NHSisnotgood at this!
fromKarenDay to All Participants:
ThanksLaura!
fromJon Bryant toAll Participants:
Findingalliesmaybe aboutfindingarandomcommoninterestsoconnectionshave more depth
fromDavidEllisto All Participants:
I couldn'tagree more Wendy- people change soquicklyanditreallygetsinthe way
fromKarenDay to All Participants:
12. What a relief tohearthat we can get ridof the rhetoricand blahblah!Yeah!!!
fromJon Bryant toAll Participants:
Speakyouaudienceslanguage,one toone
fromKarenDay to All Participants:
I'm tiredof formal language whenitcomestorelatingwithhumansaboutchange
fromDominicCushnanto All Participants:
<< YES YES
fromCarmenMedinato All Participants:
AmenKaren
fromJon Bryant toAll Participants:
and Here Here fromme @Dom
fromDominicCushnanto All Participants:
i love splittestingveryinsightful
fromLaura TooleytoAll Participants:
#noblahblah
fromJon Bryant toAll Participants:
'Dom If I hadto make the simple complicatedIwouldinvent aloadof new wordsand phrases
fromWendyHarrisonto All Participants:
my mantra - KISS- keepitsimple stupid:-)
fromLaura TooleytoAll Participants:
LikingKISS!Brilliant.
fromKarenDay to All Participants:
Managers andleaderstendtosay 'buy in'whentheymeanfollow through.Oris'buyin' a term they
use to soundlike they're talkinglike aleader?
fromJon Bryant toAll Participants:
Buy inalwaysseemseasiertome,butthe lastyard feelslike amile,huge inertianeeded
fromLaura TooleytoAll Participants:
'Are you up forthis?'Betterthan buy-inmaybe.
fromJon Bryant toAll Participants:
none of those reallyfittedme thatwell
fromDominicCushnanto All Participants:
Laura Tooley#noblahblahlove that
fromKarenDay to All Participants:
EarlierthisyearI hosteda hackathonfor the fisttime inmyorganisation - by showingIknew the
risksI was able todo it ina risk averse organisationthatwantedtoprotectitsreputationbyusing
costlyeventmanagementprocesses
fromLaura TooleytoAll Participants:
Let's start a movement,Dominic!
fromLaura TooleytoAll Participants:
Verybrave Karen.
fromDominicCushnanto All Participants:
HI Karenwouldlove toknowmore abouthow that went - can we touch base afterthis?
fromWendyHarrisonto All Participants:
Love that ideaKarenDay - hackathon
fromDominicCushnanto All Participants:
dominic.cushnan@nhsiq.nhs.uk
fromKarenDay to All Participants:
Sure Dominic.My email isk.day@auckland.ac.nz
fromDominicCushnanto All Participants:
< Dorey
fromJon Bryant toAll Participants:
13. Dom email addressisnowinmy book:) will dropyoualine
fromDominicCushnanto All Participants:
@laura yes:)
fromDominicCushnanto All Participants:
yeahJonwe shouldchatmore often!
fromJon Bryant toAll Participants:
Thisslide sumsupgoodmentoring
fromDavidEllisto All Participants:
coachingversusmentoring
fromWendyHarrisonto All Participants:
coachingconversations
fromJon Bryant toAll Participants:
@Dom love toengage more,findall thisgetscreative headfizzing
fromKarenDay to All Participants:
Ooh,I like that'vulnerabilityisthe birthplace of creativity'byBrene Brown
fromJon Bryant toAll Participants:
Davidgoodpoint,coachingis verypowerful
fromLaura TooleytoAll Participants:
TEDs are fab.Brene is fab.Vulnerabilityisscary,butfab!
fromLaura TooleytoAll Participants:
Justwritten20,000 wordson coachingandmentoring.SOimportantinworkI think.
fromKarenDay to All Participants:
agree Laura
fromWendyHarrisonto All Participants:
At the endof eachday,thinkabout somethingnew youhave learnedtodayandshare this. Itreally
makesyouthinkaboutwhat youhave actuallyheard.
fromJon Bryant toAll Participants:
Vulnerablityisaveryapealingtrait,be genlte andgreatthingscancome
fromLaura TooleytoAll Participants:
I like youguys!
fromJanetWildmanto All Participants:
We showlove whenwe knowhowtobe vulnerable andworkoutloud.
fromJon Bryant toAll Participants:
laura,gentle alsoletsyounotice whatishappening
fromDavidEllisto All Participants:
whata lovelychat!
fromLaura TooleytoAll Participants:
If I use wordslike thisatwork,all but a few,shiver!!!
fromDominicCushnanto All Participants:
lotsof energyfromthis
fromJon Bryant toAll Participants:
Beinggentle naturallycreatesspace forpeople toexchange ideas
fromCeline SchillingertoAll Panelists:
Hi everyone!Joininglate,butwantedtopaytribute tothe trulyawesome workdone byLoisand
Carmen.Keepitup!We needmore rebelsatwork!Let'schange the worldof worktogether
fromCeline SchillingertoAll Participants:
Hi everyone!Joininglate,butwantedtopaytribute tothe trulyawesome workdone byLoisand
Carmen.Keepitup! We needmore rebelsatwork!Let'schange the worldof worktogether
fromWendyHarrisonto All Participants:
Reallyenjoyedthissessionandthe chat,veryhelpful :-)
fromWendyHarrisonto All Participants:
14. Thank youguys
fromSiobhanWeavertoAll Participants:
Thank you,greatsession
fromKarenDay to All Participants:
Thanks.Thiswas a great presentation.Lotstoreflecton.
fromJazz Singhto All Participants:
Veryhelpful.Thanksguys.
fromDavidEllisto All Participants:
Many thanks!!
fromRichard Corderto All Participants:
I LOVE that Loiscloseswithastatementaboutbringingyourauthenticself towhatyoudoand buil
on the premise of love - love it!
frommortenpytte to All Participants:
I enjoyedthe talkvery much,will the slidesbe available?
fromLaura TooleytoAll Participants:
Pointof note about today - warmrespectful humanconnection - all makeschange feelmore
possible.
fromRichard Corderto All Participants:
Thank you!
fromVal Dez-La-Lourto All Participants:
Wonderful sessionthankyouLois& Carmenandreallyenjoyedthe chatbox - all verytruly
inspirational
fromRenata Torresto All Panelists:
Juststartingmy journeyasa rebel,loadstotake inand lear,thankyou:)
fromJon Bryant toAll Participants:
Its all aboutpersonal honestyIthink,thatiswhatpeople buyinto
fromSiobhanWeavertoAll Participants:
groupsof 10!!! the wayforward!!
fromLaura TooleytoAll Participants:
ChaosTheory,Gareth Morgan, nomore than15% influenceoveranything!
fromLaura TooleytoAll Participants:
Laughing!
fromJon Bryant toAll Participants:
Nice one Laura #blahblah
fromDavidEllisto All Participants:
whenyoureallybelievesomething,it'ssomucheasierto sell
fromLaura Tooley toAll Participants:
Thank youall so much,I have reallyappreciatedthistime,furtherreflectionpromised.
fromHana Saidto All Participants:
Thank youeveryone
fromCarmenMedinato All Participants:
Thanksall of youfor your kindattention
fromVal Dez-La-Lourto All Participants:
Thank youeveryone,hopeyouall have awonderful weekend:)
fromCarmenMedinato All Participants:
I learnedfromyourcomments
fromJon Bryant toAll Participants:
Put a bounce inmy Friday! Hugsto all.
fromCarmenMedinato All Participants:
It is6 am here!
fromDominicCushnanto All Participants:
15. wowthankyou everyone lookforwardtoconnecting
fromPaul WoodleytoAll Participants:
https://www.snapsurveys.com/wh/s.asp?k=144291101249
fromCarmenMedinato All Participants:
Thanksfor the opportunity!
fromPaul WoodleytoAll Participants:
Surveyfortransformathonhttps://www.snapsurveys.com/wh/s.asp?k=144291101249
fromJon Bryant toAll Participants:
Carmencollectyourherobadge:)
fromLaura TooleytoAll Participants:
Bye ya'll 👋�
fromWendyJohnsontoAll Participants:
Thanks!My takeaways:practice wondering,practice imagining,practice workingoutloud,practice
developing10%support,keepreal/vulnerable #noblahblah
fromRichard Corderto All Participants:
Love this - sendinglove toall mynewchange agentfriendsfromthe eastcoast of the US
fromCarmenMedinato All Participants:
waving
fromPaul WoodleytoAll Participants:
thankyou all!
fromJon Bryant toAll Participants:
fade to black
fromRichard Corderto All Participants:
Bye
fromClodaghO'Briento All Participants:
Thanks-thoroughlyenjoyedit
fromEileenShevlintoAll Participants:
verymovitating
fromJon Bryant toAll Participants:
your are still live onaudioppl
fromJazz Singhto All Participants:
Please postthe linktothe slide show.Thanks.
fromPaul WoodleytoAll Participants:
the linkwill be postedonthe edge website once available