Chat bots can help governments in e-governance by providing a consistent channel of communication with citizens, personalizing services, educating citizens about programs and benefits, and streamlining transactions. Governments currently struggle to reach all citizens and ensure programs are visible and accessible. Chat bots could engage with citizens directly through popular messaging apps, inform them of updates, and help with tasks like payments and document retrieval in a more efficient way than existing bureaucracy. Several governments are already experimenting with chat bots to improve citizen services and experience.

1. Chat Bots
How AI based Chat bots can help in e-Governance?

2. The Problem
● Governments across the globe has the main challenge in reaching out to the
masses and delivering uniform benefits and engaging the citizens at the ground
● All government programs and benefits, even after spending huge sums of
money, are still not visible to masses at large and post completion of the
campaign the government's does not have access to beneficiaries profile
● Government needs a consistent channel of communication with re-engagement
with the citizens at ground level
● Bureaucracy is generally considered to be the red tape in the system, at various
levels in various countries, if not aligned to government goals, affects the
implementation of programs
● Government spends a lot of time and energy to do on-ground research which is
uphill task and involves a large wastage of manpower, time and money

3. The Problems….continued...
● Political leaders have hugh challenge in reaching out to and engaging with
citizens in a persistent add ongoing way
● Communication with citizens is not personalized and data-driven
● Educating citizens on public programs and it’s benefits if worked upon in a
new personalized and interactive way can lead to more learned citizens who
does not get into government schemes / programs due to lack of interest
● Turn-around-time of basic public services is generally not defined and which
leads to corruption and delays

4. “People are now
spending more
time in
messaging apps
than in social
media, and that
is a huge
turning point.
Messaging apps
are the
platforms of the
future, and bots
will be how their
users access all
sorts of
services.”
https://www.techinasia.com/talk/complete-beginners-guide-chatbots

5. A Journey into the future of government - major shifts
https://www2.deloitte.com/content/dam/Deloitte/au/Documents/public-sector/deloitte-au-ps-gov2020-journey-future-government2-130315.pdf
1 2 3 4 5 6 7
Made-for-me
service
delivery
Just-in-time
civil service
Data-smart
government
Government as
an enabler
instead of a
solution provider
Distributed
governance
Alternative forms
of government
funding
A new basis for
national
prosperity
These seven major trends have the potential to reshape government-in many cases from the
outside-and transform the public sector.

6. New Trends are emerging
https://www.msn.com/en-us/health/wellness/think-tank-proposes-replacing-civil-servants-with-%E2%80%98artificially-intelligent-chatbots%E2%80%
99/vp-AAmFhXd
Think Tank In the
United knigdom
proposes replacing
civil servats with
artificail intellignce
cahtbots

7. New Trends are emerging
This approach would
see services
designed around
users and render at
least 248,860
administrative roles
redundant.
http://www.gizmodo.co.uk/2017/02/90-of-government-admins-could-be-replaced-with-chatbots-says-thinktank/

8. Tech-Savvy Global
political ledaers are
experimenting

9. Governments are
exploring newer
ways to connect with
the people at large

10. The Obama
Administration receives
thousands of emails,
phone calls and letters
every day. And, since
August, American
citizens have been able
to contact the president
through Facebook as
well, thanks the the
White House's
Messenger bot. Now,
the administration is
going a step forward
https://www.engadget.com/2016/10/14/white-house-releases-its-fb-bot-to-the-world-as-open-source/

11. “First we’re looking to, as
a government, improve
the lines of communication
we have between the
public sector and our
citizens. Second, chatbots
can provide the
self-service options that
citizens and state
employees alike desire.
Says Deante’ Tyler, the
deputy director of the
Innovation Center
https://gcn.com/articles/2016/10/13/nc-chatbots.aspx

12. https://www.govloop.com/community/blog/is-the-next-generation-of-government-citizen-services-in-chat-bots/
We are entering a
new era of
personalized
communication that
can be automated
through Messenger
Chat Bots, leading
to cost savings for
agencies and better
experiences for
citizens.

13. To prompt the bot,
wannabe voters can
visit Hello.Vote in their
browser, text 384-387,
or type
m.me/hellovote into
the to: field in
Facebook Messenger.
http://www.recode.net/2016/9/22/13020980/chatbot-voter-registration-text

14. Technology Trends - Accenture Tech Vision 2017
http://www.huffingtonpost.com/entry/accenture-the-era-of-the-intelligent-enterprise_us_5887b422e4b05a82fd5b2fa2
underpinning the way we
transact and interact with
systems. Seventy-nine
percent of survey
respondents agree that AI
will revolutionize the way
they gain information from
and interact with
customers.

15. Inform Educate Communicate Transact
Four Strategic Benefits for implementing Artificial Intellgence in Government
Image Courtsey: 123rf.com

16. Four Strategic Pillars explained
Inform
● Push personalized
data driven
message
● Programs
announcements
● Alternative to SMS
/ websites /
emailers
● Information to act
upon
● Near Real-Time
Delivery and
consumption of
content
Communicate
● One-2-One,
one-2-many,
personalized,
interactive and 2 way
communication
● Real-Time rich Media
messaging formats like
- Text, Video and
pictures
● Multiple Input formats
like text, voice,
Location, tap, gesture,
picture/Camera
● Alteractive for
hard-coded mobile
apps
Educate
● Inform, educate
and train
● Self-Paced or
scheduled
learnings
● Earn
Certifications
● Localized
language support
● Measure, solicit
feedback and
Continually
improve content
from backend
Transact
● Pay for
government
services
● Authenticate
users using
aadhar
● Check audit
Trails & set fraud
filters
● Generate
e-Receipts
● Integrate with
banking and
financial
institutions
All of this requires only a mobile phone with your popular chat application and no app downlaod

17. Financial Institutions Bullish on Chatbots
https://thefinancialbrand.com/63596/financial-banking-bots-chatbot-voice-ai/
A survey by Personetics
shows that the financial
services industry is getting a
closer to supporting
conversational commerce,
supporting projects that use
chatbots to improve the
overall customer experience.

18. Government 2020 - The Future of AI
Artificial intelligence in 2020:
● Cognitive analytics, where machines learn from experience and build associations, help
develop technology systems that evolve hypothesis, draw conclusions and codify instincts and
experience.
● Parallel information processing, aided through chips custom designed for AI applications,
help parallel processing of vast amounts of data.
● Smarter gets redefined with the advances in sensor, cloud and machine learning
technology, and pushes the boundary of smarter homes, cars, infrastructure and just about
everything.
● Deep learning approaches allow processing of raw data including images, speech and
natural language; thus providing deeper insights.
● Face-reading machines decipher micro facial expressions to build meaningful information on
the emotional state of the user, improving human-computer interaction in areas of e-learning
and e-therapy.
● Intelligent automation combines automation with artificial intelligence that allows knowledge
workers, from physicians to investment analysts to plant supervisors, to process, understand
and use ballooning volumes of information.
http://government-2020.dupress.com/driver/artificial-intelligence/

19. Proposed AI Use Case - Indian Railways
PNR Status
Train Status
Buy Tickets
Order Meals
Geo Tracking
Lost & Found
Refund
Delay Alerts
Virtual Ticket
Consumers B2B
Cargo Booking
Train Status
Fair calculator
e-Payments
Geo Tracking
Delivery Challan
Auctions
Delivery Alerts
No paperwork

20. Introducing Artificial Intelligence Chat Bots
BotWorx.Ai is a chat bot development platform and can be used to craete custom chat bots as per need
A newer way to
communicate is
born!

21. About BotWorx.Ai
A group of seasoned technocrats, re-writing the fututre of AI

22. 3 Millions Dollars - Seed Fund raised so early
Costanoa Ventures, SV Angel invest in AI startup Botworx.ai

23. Contact Us
Ajay Chhabra
Ajay@BotWorx.ai
0091-8130940808
www.BotWorx.AI
www.BotWorx.ai