This document provides an overview of organizational behavior. It defines OB as the study of how individual and group behavior impacts organizational performance. It discusses management functions like planning, organizing, and leading. Key topics in OB include individual factors, group dynamics, and organizational systems and culture. The document also outlines challenges for OB like managing diversity and globalization, and how OB insights can help with issues like customer service, innovation, and work-life balance.

1. 1
Chapter 3
Introduction to
Organizational Behavior

2. 2
 OB studies what people do in an
organization and how that
behavior affects the performance
of the organization.

3. 3
 Effective manager vs. successful manager
 Management duties
• What managers do
• Management roles
• Management skills

4. 4
Management functions
 Planning
 Organizing
 Leading
 Controlling

5. 5
Management functions
 Interpersonal roles
 Informational roles
 Decisional roles

6. 6
Management skills
 Technical skills
 Human skills
 Conceptual skills

7. 7
 investigates the impact of individuals,
groups and structure
 It is a systematic study of the behaviour
and attitudes of both individuals and
groups
 scientific study or the behavioral process
which occurs in work settings”

8. 8
Goals of Organizational
Behavior
 Explain, predict, and
 control human behavior

9. 9
The field of OB seeks to replace
intuitive explanations with
systematic study

10. 10
What other knowledge
help us understand OB?

11. 11
Psychology seeks to
measure,explain,
and change
behavior
Sociology studies
people in relation to their
fellow human beings
Social psychology
focuses on the
influence of people
on one another
Anthropology is the
study of societies
to learn about human
beings and their activities
Political science is the
study of the
behavior of individuals
and groups within
a political environment
Contributing Disciplines

12. 12
OB Model

13. 13
Dependent variable
 Things which will be affected by OB
• Productivity
• What factors influence the effectiveness and efficiency of
individuals
• Absenteeism
• Absenteeism is not all bad
• Having too high employee absent rate will affect
productivity
• Turnover
• Not all turnover is bad
• High turnover rate…in some degree affect productivity,
particularly 4 the hospitality industry

14. 14
• Organizational citizenship behavior (OCB)
• No one will want to pick up the slack
• No one would want to walk extra miles to achieve
the goals.
• Job satisfaction
• Unhappy employees…what else can you say?

15. 15
Organizational citizenship
 Discretionary behavior
 Not part of an employee's formal job
requirements
 Promotes the effective functioning of the
organization

16. 16
Examples of Organizational
Citizenship
 Helping others on one's work team
 Volunteering for extra job activities
 Avoiding unnecessary conflicts
 Making constructive statements about
one's work group and the overall
organization

17. 17
Independent variables
 Individual variables
• Age, gender, personality, emotion, values, attitude,
ability
• Perception, individual decision making, learning, and
motivation
 Group variables
• Norm, communication, leadership, power, politics
 Organization system variables
• Organizational culture, HR practices

18. 18
Challenges and
Opportunities for OB

19. 19
 Typical employee is getting older
 More women and minorities in the workplace
 Global competition is requiring employees to
become more flexible
 Historical loyalty-bonds that held many
employees to their employers are being
severed

20. 20
Responding to Globalization
 Increased Foreign Assignments
 Working with People from Different
Cultures
 Coping with Anti-Capitalism Backlash
 Overseeing Movement of Jobs to
Countries with Low-cost Labor

21. 21
Managing Diversity
Workforce diversity -
organizations are
becoming a more
heterogeneous mix of
people in terms of gender,
age, race, ethnicity, and
sexual orientation

22. 22
Diversity Implications
 Managers have to shift their philosophy
from treating everyone alike to
recognizing differences and responding
to those differences in ways that ensure
employee retention and greater
productivity.

23. 23
OB Insights
 Improving People Skills
 Improving Customer Service
 Empowering People
 Working in Networked Organizations
 Stimulating Innovation and Change

24. 24
OB Insights
 Coping with “Temporariness”
 Helping Employees Balance Work/Life
Conflicts
 Declining Employee Loyalty
 Improving Ethical Behavior