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Introduction to
Marketing
Management
What Is Marketing
●“Meeting Needs Profitability”
●Marketing is an organizational
function
and set of processes for
creating, communicating & delivering
value to customers and
for managing customer relationships
in ways that
benefit the organization & its
stakeholders
What is Marketing Management
●The art and Science of
choosing target markets
and getting, keeping and
growing customers
through creating,
delivering and
communicating superior
customer value
Marketing Concept
●Production Concept
●Service Concept
●Selling Concept
●Product Concept
●Marketing Concept
●Holistic Concept
●Internal Marketing
●Integrated Marketing
●Relationship Marketing
●Performance Marketing
Modern Marketing
●Every Employee is a
Marketer
●Internal Communication
●Experience Concept
●Green Marketing
Factors Influencing Marketing Conce pt
●Growth of Population
●Changing Concept of Family
●More Disposable Income
●More Discretionary Income
●Technology Advancement
●Media
●Credit Facility
Nature Of Marketing
●It is a legal process by which ownership is transferred
●It is a system of interacting business activities
●It is a managerial function of organizing and directing
business activities that facilitates the movement of goods
from producers to consumers
●It is a Philosophy based on consumer orientation and
satisfaction
●It has dual objectives- Profit Making and Consumer
Satisfaction
Marketers are involved with
marketing ten types of entities :
●Services
●Events
●Experiences
●Persons
●Places
●Properties
●Organizations
●Information
●Ideas
●Physical Goods
Scope Of Marketing
●Who Markets
●Marketers and Prospects
● Eight Demand states are possible
● Negative Demand
● Nonexistent Demand
● Latent Demand
● Declining Demand
● Irregular Demand
● Full Demand
● Overfull Demand
● Unwholesome Demand
Scope Of Marketing
●Study of Consumer wants and needs
●Study of Buyer Behavior
●Product Planning and development
●Pricing Policies
●Distribution
●Promotion
●Consumer Satisfaction
●Marketing Control
Scope Of Marketing
What is a Market
●Markets includes both place
and region in which buyers
and sellers are in free
competition with each other
Classification of Market s
●On the basis of Area
●On the basis of Time
●On the basis of Transaction
●On the basis of Regulation
●On the basis of volume of
Business
●On the basis of Nature of
Goods
Difference Between Marketing and Selling
Marketing Selling
Focuses on Customer Needs Focuses On Sellers Needs
Begins before Production Begins after Production
Continues After Sales Comes To an End after sale of Product
Philosophy of Business Routine Process
Profits through customer satisfaction Profits through Sales Volume
Long Term Perspective Short Term Perspective
Customer First Product First
Marketing Management Tasks
●Developing Marketing
Strategies and Plan
●Capturing Marketing Insights
●Connecting with Customers
●Building Strong Brands
●Shaping the Market offerings
●Delivering Value
●Communicating Value
●Creating Long Term Growth
Marketing Environment
●Factors which affect Marketing
Environment:-
●Social Forces
● Sociological Factors
● Psychological Factors
● Anthropological Factors
●Economic Factors
● Consumer
● Competition
● Price
●Political Forces
●Ethical Forces
●Physical Forces
●Technological Forces
Marketing Environment contd…..
●Macro Environment
●Demographic Factors
●Economic Factors
●Competition
●Social and Cultural Forces
●Political and Legal Forces
●Technology
●Micro Environment
●Market
●Suppliers
●Marketing Intermediaries
5 C’s of Marketing
●Company
●Collaborators
●Customers
●Competitors
●Climate
STP Marketing Model
The STP Marketing Model can help you to analyze your product
offering and the way you communicate its benefits and value to
specific groups.
STP stands for:
Segment your market.
Target your best customers.
Position your offering.
The model is useful because it helps you to identify your most valuable
types of customer, and then develop products and marketing
messages tailored to them. This allows you to engage with each target
group more effectively, personalize your messaging, and – ultimately –
increase your sales.
4 P’s of Marketing
Chapter 1 - Importance of Marketing.pptx
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Chapter 1 - Importance of Marketing.pptx

  • 2. What Is Marketing ●“Meeting Needs Profitability” ●Marketing is an organizational function and set of processes for creating, communicating & delivering value to customers and for managing customer relationships in ways that benefit the organization & its stakeholders
  • 3. What is Marketing Management ●The art and Science of choosing target markets and getting, keeping and growing customers through creating, delivering and communicating superior customer value
  • 4. Marketing Concept ●Production Concept ●Service Concept ●Selling Concept ●Product Concept ●Marketing Concept ●Holistic Concept ●Internal Marketing ●Integrated Marketing ●Relationship Marketing ●Performance Marketing
  • 5. Modern Marketing ●Every Employee is a Marketer ●Internal Communication ●Experience Concept ●Green Marketing
  • 6. Factors Influencing Marketing Conce pt ●Growth of Population ●Changing Concept of Family ●More Disposable Income ●More Discretionary Income ●Technology Advancement ●Media ●Credit Facility
  • 7. Nature Of Marketing ●It is a legal process by which ownership is transferred ●It is a system of interacting business activities ●It is a managerial function of organizing and directing business activities that facilitates the movement of goods from producers to consumers ●It is a Philosophy based on consumer orientation and satisfaction ●It has dual objectives- Profit Making and Consumer Satisfaction
  • 8. Marketers are involved with marketing ten types of entities : ●Services ●Events ●Experiences ●Persons ●Places ●Properties ●Organizations ●Information ●Ideas ●Physical Goods Scope Of Marketing
  • 9. ●Who Markets ●Marketers and Prospects ● Eight Demand states are possible ● Negative Demand ● Nonexistent Demand ● Latent Demand ● Declining Demand ● Irregular Demand ● Full Demand ● Overfull Demand ● Unwholesome Demand Scope Of Marketing
  • 10. ●Study of Consumer wants and needs ●Study of Buyer Behavior ●Product Planning and development ●Pricing Policies ●Distribution ●Promotion ●Consumer Satisfaction ●Marketing Control Scope Of Marketing
  • 11. What is a Market ●Markets includes both place and region in which buyers and sellers are in free competition with each other
  • 12. Classification of Market s ●On the basis of Area ●On the basis of Time ●On the basis of Transaction ●On the basis of Regulation ●On the basis of volume of Business ●On the basis of Nature of Goods
  • 13. Difference Between Marketing and Selling Marketing Selling Focuses on Customer Needs Focuses On Sellers Needs Begins before Production Begins after Production Continues After Sales Comes To an End after sale of Product Philosophy of Business Routine Process Profits through customer satisfaction Profits through Sales Volume Long Term Perspective Short Term Perspective Customer First Product First
  • 14. Marketing Management Tasks ●Developing Marketing Strategies and Plan ●Capturing Marketing Insights ●Connecting with Customers ●Building Strong Brands ●Shaping the Market offerings ●Delivering Value ●Communicating Value ●Creating Long Term Growth
  • 15. Marketing Environment ●Factors which affect Marketing Environment:- ●Social Forces ● Sociological Factors ● Psychological Factors ● Anthropological Factors ●Economic Factors ● Consumer ● Competition ● Price ●Political Forces ●Ethical Forces ●Physical Forces ●Technological Forces
  • 16. Marketing Environment contd….. ●Macro Environment ●Demographic Factors ●Economic Factors ●Competition ●Social and Cultural Forces ●Political and Legal Forces ●Technology ●Micro Environment ●Market ●Suppliers ●Marketing Intermediaries
  • 17. 5 C’s of Marketing ●Company ●Collaborators ●Customers ●Competitors ●Climate
  • 18.
  • 19. STP Marketing Model The STP Marketing Model can help you to analyze your product offering and the way you communicate its benefits and value to specific groups. STP stands for: Segment your market. Target your best customers. Position your offering. The model is useful because it helps you to identify your most valuable types of customer, and then develop products and marketing messages tailored to them. This allows you to engage with each target group more effectively, personalize your messaging, and – ultimately – increase your sales.
  • 20.
  • 21. 4 P’s of Marketing