the impact of the social customer:
   changing your organization
       from the inside out



     jamie notter
     @jamienotter
     humanizebook.com
human principles
http://www.flickr.com/photos/53242483@N00/3264744772




                             open     trustworthy
                           generative courageous



http://www.flickr.com/photos/21046489@N06/3464659175   http://www.flickr.com/photos/38518750@N00/3880219904
human principles
http://www.flickr.com/photos/53242483@N00/3264744772



      decentralization
      systems thinking
         ownership
                             open     trustworthy
                           generative courageous



http://www.flickr.com/photos/21046489@N06/3464659175   http://www.flickr.com/photos/38518750@N00/3880219904
change
organizational change
        culture

       process

       behavior
social media
  hurdles
duplication
human principles
                   transparency
systems thinking       truth

       open     trustworthy
     generative courageous

 collaboration
silo wars
http://www.flickr.com/photos/14922165@N00/4848928856
silo wars




http://en.wikipedia.org/wiki/File:Wikimedia_Foundation_organization_chart.png
silo wars




                                                               lateral
                                                           collaborative
                                                            networks
http://en.wikipedia.org/wiki/File:Wikimedia_Foundation_organization_chart.png
silo wars
http://www.flickr.com/photos/14922165@N00/4848928856




grow food
human principles


   ownership
        open     trustworthy
      generative courageous

  collaboration
relationship bldg.
trust




http://www.flickr.com/photos/76266195@N08/7085555317
trust
       conversations




http://www.flickr.com/photos/72098626@N00/2973403186
trust
conversations




http://www.flickr.com/photos/21128887@N00/4224045752
trust
conversations                                          experiments




http://www.flickr.com/photos/21128887@N00/4224045752   http://www.flickr.com/photos/10361931@N06/4273968248
human principles


              authenticity
   open     trustworthy
 generative courageous
inclusion      learning
            experimentation
human principles
decentralization      transparency
systems thinking          truth
   ownership           authenticity
        open     trustworthy
      generative courageous
     inclusion           learning
  collaboration      experimentation
relationship bldg.    personal devt.
organizational change
        culture

       process

       behavior
change
 direct                           motivate                        shape
the rider                       the elephant                     the path




http://www.flickr.com/photos/    http://www.flickr.com/photos/   http://www.flickr.com/photos/
79727841@N00/152396707           26782864@N00/2310975386         30201239@N00/3474981183




    clarity                      emotions                        facilitate
questions?




humanizebook.com

Changing Your Organization from the Inside Out