SlideShare a Scribd company logo
Change management in an IT Project:
10 ways to make it work !
1. Analyze till you drop
 Step 1: Make sure you know whom you’re
targeting
 age, gender, experience, tasks,…
Analyze till you drop 1/3
 Step 2: Define the change and its impact
 use strategic information by management
 talk to the users
 compare available information on the change to what
users are actually doing
Analyze till you drop 2/3
 Step 3: Draw up a neat matrix, list,…
 what different user groups are there?
 what is the impact of the change on each group?
Analyze till you drop 3/3
2. Plan, schedule, and plan some
more
 Start thinking about the best strategy for
implementing the change
 Make sure that you have a plan for:
 communicating about the change
 training the people involved
 providing support after the go-live
Plan, schedule, and plan some more 1/3
 Blend all these aspects into one change
management plan
Plan, schedule, and plan some more 2/3
 It is the change manager’s responsibility to
involve the IT, communication, training, …
departments
 Remember: everything is subject to change,
also planning
Plan, schedule, and plan some more 3/3
3. Start… and never stop
communicating
 Rule nr. 1 - Start communicating as soon as the
word about the change gets out
 What will change?
 Why will it change?
 What will be the consequences for me?
 When will this happen?
Start… and never stop communicating 1/3
 Rule nr. 2 – Target your communications
 Don’t send out only general communications that can
be read by anyone
 Some of the user groups that you defined may need
more detailed info than others. E.g. middle
management vs. average employee.
Start… and never stop communicating 2/3
 Rule nr. 3 – Never lie
 Only communicate information that is correct
 Be honest. Respect your employee.
 Create realistic expectations about what the change
will or will not imply
Start… and never stop communicating 3/3
4. Timing is everything: get it right
 Draw up a timeline
Timing is everything: get it right 1/2
week 1 week 2 week 3 week 4
 Follow these basic rules:
 Put communication initiatives first on your timeline
 Communication, training and support initiatives
should at all times be nicely tuned to each other
 Make sure that your employees do not have their
most important training moment more than 2 weeks
before the go-live
 Define a specific timeline for specific user groups like
help desk, trainers, etc.
 Have a plan B ready in case things go wrong...
Timing is everything: get it right 2/2
5. Get EVERYONE involved
 Make sure that top management provides you
with the organizational strategy for
implementing the change
 Involve middle management for all sorts of
practical and strategic reasons
Get EVERYONE involved 1/3
 Make sure there’s a platform that end users or
employees can use to share questions and
concerns
 Performing observations, interviews, … with
employees can give you very valuable input when
defining the impact of the change
 Involving end users or employees will generate
support for the introduction of the change in the long
run
Get EVERYONE involved 2/3
 Appoint change agents
 Change agents should:
 Have the right position in the company – Make a mix
of various levels (end user, middle management…) in
the company
 Be enthusiastic – Their enthusiasm will motivate more
moderate employees later on
 Be prepared to go the extra mile – Introducing a
change is never easy. You need to be able to appeal
to change agents who are very motivated to take
your company to the next level
Get EVERYONE involved 3/3
6. Sell your change
 Make sure that you have a well-considered list
of advantages for your end users
 Don’t try to fool people by not talking about the
strategic considerations for introducing the
change
 Explain these strategic considerations in an easy-to-
understand way
 Cut down on the management talk and keep it simple
Sell your change 1/2
 Make people understand why they need to
change.
 As people start understanding the strategic
considerations for change – and the personal
advantages that might be in it for them – they will
also start getting motivated to change.
 Motivate people
by being motivated!
Sell your change 1/2
7. Don’t ignore resistance
 Detect the signs that indicate resistance
 Show people that you care about how they feel
and that you are motivated to share
information with them!
 Deal with the reactions and questions that you
detect
Don’t ignore resistance 1/2
8. Learn from your mistakes
 Things will go wrong at some point
 Set up the necessary mechanisms for gathering
feedback:
 Set clear goals that can be measured
 Evaluate training
 Evaluate the effect of training
 Set up a communication channel
 Learn from your mistakes
while solving these
problems!
Learn from your mistakes 1/2
9. Make changing fun!
 Make sure your users WANT to change. Make
changing fun!
Making changing fun! 1/2
 Organize a contest in which several groups of
users compete in displaying their knowledge of
the new system.
 Right after the go-live, have users of the new
system compete to realize well-defined targets.
Of course, you will need to reward the winners.
 Use your imagination!
Making changing fun! 2/2
10. Accept that managing change is a
never-ending story
 Change is not a one-time effort
 Even when your new tool, application or
technology is live, you need to keep on making
it work
 It’s never too late to change… But you cannot
start preparing for change too soon!
Managing change is a never-ending story 1/2
 Contact Human Interface Group if you want to
receive custom advice on how to make your
change work!
Managing change is a never-ending story 2/2
See also our white paper “The People Factor in Change Management”
http://www.higroup.com/wp-request-changemgmt
De Regenboog 11
2800 Mechelen
+32 (0)15 40 01 38
www.higroup.com
@higroup
Human Interface
Group
Human Interface
Group
info@higroup.com

More Related Content

What's hot

Barriers to change and how it was solved
Barriers to change and how it was solvedBarriers to change and how it was solved
Barriers to change and how it was solved
Radhu Ritin
 
Resistance to Change Prosci COP Webinar slides 211015
Resistance to Change Prosci COP Webinar slides 211015Resistance to Change Prosci COP Webinar slides 211015
Resistance to Change Prosci COP Webinar slides 211015
Catherine Smithson
 
Re engineering
Re engineeringRe engineering
Re engineering
ahmad bassiouny
 
New Technology is a Pain!
New Technology is a Pain!New Technology is a Pain!
New Technology is a Pain!
LoriMcCrae01
 
Understanding implementing change-rev-2-part-1
Understanding  implementing change-rev-2-part-1Understanding  implementing change-rev-2-part-1
Understanding implementing change-rev-2-part-1
Rich Fierson -CSSGB, CICD
 
PPT about Mistakes in Quality Improvement Program
PPT about Mistakes in Quality Improvement ProgramPPT about Mistakes in Quality Improvement Program
PPT about Mistakes in Quality Improvement Program
DavidKashmer
 
PDF about Mistakes in Quality
PDF about Mistakes in Quality PDF about Mistakes in Quality
PDF about Mistakes in Quality
DavidKashmer
 
Coaching for Change Management
Coaching for Change ManagementCoaching for Change Management
Coaching for Change Management
Mary Friedrich
 
Cure your monday morning networking headaches
Cure your monday morning networking headachesCure your monday morning networking headaches
Cure your monday morning networking headaches
DImension Data
 
GoToAssist-Be-Mighty-ITIL-Quick-Guide-eBook
GoToAssist-Be-Mighty-ITIL-Quick-Guide-eBookGoToAssist-Be-Mighty-ITIL-Quick-Guide-eBook
GoToAssist-Be-Mighty-ITIL-Quick-Guide-eBook
George Yu
 
Problem Solving & Critical Thinking
Problem Solving & Critical ThinkingProblem Solving & Critical Thinking
Problem Solving & Critical Thinking
TKMG, Inc.
 
Daily continuous improvement program safety culture at the front line
Daily continuous improvement program   safety culture at the front lineDaily continuous improvement program   safety culture at the front line
Daily continuous improvement program safety culture at the front line
Canadian Patient Safety Institute
 
6 Challenges to Implementing an ECM System & How to Avoid Them-2.pdf
6 Challenges to Implementing an ECM System & How to Avoid Them-2.pdf6 Challenges to Implementing an ECM System & How to Avoid Them-2.pdf
6 Challenges to Implementing an ECM System & How to Avoid Them-2.pdf
Benevolence Technologies
 
DII - Mapping Organizational Readiness Assessments to an Implementation Frame...
DII - Mapping Organizational Readiness Assessments to an Implementation Frame...DII - Mapping Organizational Readiness Assessments to an Implementation Frame...
DII - Mapping Organizational Readiness Assessments to an Implementation Frame...
UCLA CTSI
 
Keeping customer satisfaction high final
Keeping customer satisfaction high finalKeeping customer satisfaction high final
Keeping customer satisfaction high final
Ghaji
 
Managing facilities is managing people: Using Lean for organizational change
Managing facilities is managing people: Using Lean for organizational changeManaging facilities is managing people: Using Lean for organizational change
Managing facilities is managing people: Using Lean for organizational change
Haley & Aldrich
 
Change management btz
Change management btzChange management btz
Contingency Contracts and Token Reinforcement
Contingency Contracts and Token ReinforcementContingency Contracts and Token Reinforcement
Contingency Contracts and Token Reinforcement
Ann Vitug
 
Change Management Introduction PowerPoint Presentation Slides
Change Management Introduction PowerPoint Presentation SlidesChange Management Introduction PowerPoint Presentation Slides
Change Management Introduction PowerPoint Presentation Slides
SlideTeam
 
Flow Efficiency, the most powerful improvement driver - Scrum Australia 2018
Flow Efficiency, the most powerful improvement driver - Scrum Australia 2018Flow Efficiency, the most powerful improvement driver - Scrum Australia 2018
Flow Efficiency, the most powerful improvement driver - Scrum Australia 2018
Marcio Sete
 

What's hot (20)

Barriers to change and how it was solved
Barriers to change and how it was solvedBarriers to change and how it was solved
Barriers to change and how it was solved
 
Resistance to Change Prosci COP Webinar slides 211015
Resistance to Change Prosci COP Webinar slides 211015Resistance to Change Prosci COP Webinar slides 211015
Resistance to Change Prosci COP Webinar slides 211015
 
Re engineering
Re engineeringRe engineering
Re engineering
 
New Technology is a Pain!
New Technology is a Pain!New Technology is a Pain!
New Technology is a Pain!
 
Understanding implementing change-rev-2-part-1
Understanding  implementing change-rev-2-part-1Understanding  implementing change-rev-2-part-1
Understanding implementing change-rev-2-part-1
 
PPT about Mistakes in Quality Improvement Program
PPT about Mistakes in Quality Improvement ProgramPPT about Mistakes in Quality Improvement Program
PPT about Mistakes in Quality Improvement Program
 
PDF about Mistakes in Quality
PDF about Mistakes in Quality PDF about Mistakes in Quality
PDF about Mistakes in Quality
 
Coaching for Change Management
Coaching for Change ManagementCoaching for Change Management
Coaching for Change Management
 
Cure your monday morning networking headaches
Cure your monday morning networking headachesCure your monday morning networking headaches
Cure your monday morning networking headaches
 
GoToAssist-Be-Mighty-ITIL-Quick-Guide-eBook
GoToAssist-Be-Mighty-ITIL-Quick-Guide-eBookGoToAssist-Be-Mighty-ITIL-Quick-Guide-eBook
GoToAssist-Be-Mighty-ITIL-Quick-Guide-eBook
 
Problem Solving & Critical Thinking
Problem Solving & Critical ThinkingProblem Solving & Critical Thinking
Problem Solving & Critical Thinking
 
Daily continuous improvement program safety culture at the front line
Daily continuous improvement program   safety culture at the front lineDaily continuous improvement program   safety culture at the front line
Daily continuous improvement program safety culture at the front line
 
6 Challenges to Implementing an ECM System & How to Avoid Them-2.pdf
6 Challenges to Implementing an ECM System & How to Avoid Them-2.pdf6 Challenges to Implementing an ECM System & How to Avoid Them-2.pdf
6 Challenges to Implementing an ECM System & How to Avoid Them-2.pdf
 
DII - Mapping Organizational Readiness Assessments to an Implementation Frame...
DII - Mapping Organizational Readiness Assessments to an Implementation Frame...DII - Mapping Organizational Readiness Assessments to an Implementation Frame...
DII - Mapping Organizational Readiness Assessments to an Implementation Frame...
 
Keeping customer satisfaction high final
Keeping customer satisfaction high finalKeeping customer satisfaction high final
Keeping customer satisfaction high final
 
Managing facilities is managing people: Using Lean for organizational change
Managing facilities is managing people: Using Lean for organizational changeManaging facilities is managing people: Using Lean for organizational change
Managing facilities is managing people: Using Lean for organizational change
 
Change management btz
Change management btzChange management btz
Change management btz
 
Contingency Contracts and Token Reinforcement
Contingency Contracts and Token ReinforcementContingency Contracts and Token Reinforcement
Contingency Contracts and Token Reinforcement
 
Change Management Introduction PowerPoint Presentation Slides
Change Management Introduction PowerPoint Presentation SlidesChange Management Introduction PowerPoint Presentation Slides
Change Management Introduction PowerPoint Presentation Slides
 
Flow Efficiency, the most powerful improvement driver - Scrum Australia 2018
Flow Efficiency, the most powerful improvement driver - Scrum Australia 2018Flow Efficiency, the most powerful improvement driver - Scrum Australia 2018
Flow Efficiency, the most powerful improvement driver - Scrum Australia 2018
 

Similar to Change mangement

Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
alinstan901
 
Change management flowwork in detail pesentation.pptx
Change management flowwork in detail pesentation.pptxChange management flowwork in detail pesentation.pptx
Change management flowwork in detail pesentation.pptx
AnandMahadik1
 
Change Management.pptx
Change Management.pptxChange Management.pptx
Change Management.pptx
SweetSupandit
 
EcO9Op-aTUGDvTqfms1BCg_22992a0fc216492c830c65c38b2610f1_Change-Management-Fra...
EcO9Op-aTUGDvTqfms1BCg_22992a0fc216492c830c65c38b2610f1_Change-Management-Fra...EcO9Op-aTUGDvTqfms1BCg_22992a0fc216492c830c65c38b2610f1_Change-Management-Fra...
EcO9Op-aTUGDvTqfms1BCg_22992a0fc216492c830c65c38b2610f1_Change-Management-Fra...
Poudel Dinesh
 
Change Management.pptx
Change Management.pptxChange Management.pptx
Change Management.pptx
Mohsen Hefni
 
Good communication starts from within - workshop giving an introduction to ch...
Good communication starts from within - workshop giving an introduction to ch...Good communication starts from within - workshop giving an introduction to ch...
Good communication starts from within - workshop giving an introduction to ch...
Ann Pilkington
 
Intranet communication strategy
Intranet communication strategyIntranet communication strategy
Intranet communication strategy
GabrieleSani3
 
ERP Implementation Strategies
ERP Implementation StrategiesERP Implementation Strategies
ERP Implementation Strategies
Sean Badiru
 
8. Drive Adoption Iteratively
8. Drive Adoption Iteratively8. Drive Adoption Iteratively
8. Drive Adoption Iteratively
Alan Hamilton
 
7 Step Guide To Successfully Managing a Change Project & Winning Stakeholders...
7 Step Guide To Successfully Managing a Change Project & Winning Stakeholders...7 Step Guide To Successfully Managing a Change Project & Winning Stakeholders...
7 Step Guide To Successfully Managing a Change Project & Winning Stakeholders...
Qualsys Ltd
 
Organizational change
Organizational changeOrganizational change
Organizational change
MAITRIPATEL92
 
How to create a change management plan
How to create a change management planHow to create a change management plan
How to create a change management plan
Business Resource Integration
 
Managing Change Participant Guide
Managing Change Participant GuideManaging Change Participant Guide
Managing Change Participant Guide
Mike Payne, CPTD
 
Change
ChangeChange
Learning and Development Training Courses
Learning and Development Training CoursesLearning and Development Training Courses
Learning and Development Training Courses
Deborah McCormack
 
Communication plan
Communication planCommunication plan
Communication plan
Monicampitts
 
Wessex AHSN organisational change roadmap
Wessex AHSN organisational change roadmapWessex AHSN organisational change roadmap
Wessex AHSN organisational change roadmap
Health Innovation Wessex
 
Change Management 2004
Change Management 2004Change Management 2004
Change Management 2004
jim
 
Change Management Strategy/Plan
Change Management Strategy/PlanChange Management Strategy/Plan
Change Management Strategy/Plan
sheliashelton
 
Business and Admin Level 2 Unit 4 assessment answers
Business and Admin Level 2 Unit 4 assessment answersBusiness and Admin Level 2 Unit 4 assessment answers
Business and Admin Level 2 Unit 4 assessment answers
DeepaliSoni12
 

Similar to Change mangement (20)

Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
 
Change management flowwork in detail pesentation.pptx
Change management flowwork in detail pesentation.pptxChange management flowwork in detail pesentation.pptx
Change management flowwork in detail pesentation.pptx
 
Change Management.pptx
Change Management.pptxChange Management.pptx
Change Management.pptx
 
EcO9Op-aTUGDvTqfms1BCg_22992a0fc216492c830c65c38b2610f1_Change-Management-Fra...
EcO9Op-aTUGDvTqfms1BCg_22992a0fc216492c830c65c38b2610f1_Change-Management-Fra...EcO9Op-aTUGDvTqfms1BCg_22992a0fc216492c830c65c38b2610f1_Change-Management-Fra...
EcO9Op-aTUGDvTqfms1BCg_22992a0fc216492c830c65c38b2610f1_Change-Management-Fra...
 
Change Management.pptx
Change Management.pptxChange Management.pptx
Change Management.pptx
 
Good communication starts from within - workshop giving an introduction to ch...
Good communication starts from within - workshop giving an introduction to ch...Good communication starts from within - workshop giving an introduction to ch...
Good communication starts from within - workshop giving an introduction to ch...
 
Intranet communication strategy
Intranet communication strategyIntranet communication strategy
Intranet communication strategy
 
ERP Implementation Strategies
ERP Implementation StrategiesERP Implementation Strategies
ERP Implementation Strategies
 
8. Drive Adoption Iteratively
8. Drive Adoption Iteratively8. Drive Adoption Iteratively
8. Drive Adoption Iteratively
 
7 Step Guide To Successfully Managing a Change Project & Winning Stakeholders...
7 Step Guide To Successfully Managing a Change Project & Winning Stakeholders...7 Step Guide To Successfully Managing a Change Project & Winning Stakeholders...
7 Step Guide To Successfully Managing a Change Project & Winning Stakeholders...
 
Organizational change
Organizational changeOrganizational change
Organizational change
 
How to create a change management plan
How to create a change management planHow to create a change management plan
How to create a change management plan
 
Managing Change Participant Guide
Managing Change Participant GuideManaging Change Participant Guide
Managing Change Participant Guide
 
Change
ChangeChange
Change
 
Learning and Development Training Courses
Learning and Development Training CoursesLearning and Development Training Courses
Learning and Development Training Courses
 
Communication plan
Communication planCommunication plan
Communication plan
 
Wessex AHSN organisational change roadmap
Wessex AHSN organisational change roadmapWessex AHSN organisational change roadmap
Wessex AHSN organisational change roadmap
 
Change Management 2004
Change Management 2004Change Management 2004
Change Management 2004
 
Change Management Strategy/Plan
Change Management Strategy/PlanChange Management Strategy/Plan
Change Management Strategy/Plan
 
Business and Admin Level 2 Unit 4 assessment answers
Business and Admin Level 2 Unit 4 assessment answersBusiness and Admin Level 2 Unit 4 assessment answers
Business and Admin Level 2 Unit 4 assessment answers
 

More from Human Interface Group

Widen your focus: from screens to experiences
Widen your focus: from screens to experiencesWiden your focus: from screens to experiences
Widen your focus: from screens to experiences
Human Interface Group
 
3 things you need to now about people and technology - J. Verhaegen
3 things you need to now about people and technology - J. Verhaegen3 things you need to now about people and technology - J. Verhaegen
3 things you need to now about people and technology - J. Verhaegen
Human Interface Group
 
3 things you need to know about people & technology
3 things you need to know about people & technology3 things you need to know about people & technology
3 things you need to know about people & technology
Human Interface Group
 
161121 ASML UX Event
161121 ASML UX Event161121 ASML UX Event
161121 ASML UX Event
Human Interface Group
 
VIGC Academy
VIGC AcademyVIGC Academy
VIGC Academy
Human Interface Group
 
ASML UX Event
ASML UX EventASML UX Event
ASML UX Event
Human Interface Group
 
How to use a UX Framework to improve conversion
How to use a UX Framework to improve conversionHow to use a UX Framework to improve conversion
How to use a UX Framework to improve conversion
Human Interface Group
 
Digital transformation without customer-centric transformation makes no sense
Digital transformation without customer-centric transformation makes no senseDigital transformation without customer-centric transformation makes no sense
Digital transformation without customer-centric transformation makes no sense
Human Interface Group
 
VIGC Web-to-Print 2015 - Think first, design next.
VIGC Web-to-Print 2015 - Think first, design next.VIGC Web-to-Print 2015 - Think first, design next.
VIGC Web-to-Print 2015 - Think first, design next.
Human Interface Group
 
Mobile Day 2015 - Why screen design is the second -not the first- step in app...
Mobile Day 2015 - Why screen design is the second -not the first- step in app...Mobile Day 2015 - Why screen design is the second -not the first- step in app...
Mobile Day 2015 - Why screen design is the second -not the first- step in app...
Human Interface Group
 
Digital First 2015 - Great User Experience, an essential part of your digital...
Digital First 2015 - Great User Experience, an essential part of your digital...Digital First 2015 - Great User Experience, an essential part of your digital...
Digital First 2015 - Great User Experience, an essential part of your digital...
Human Interface Group
 
Successful online insurance – superb customer satisfaction with the help of g...
Successful online insurance – superb customer satisfaction with the help of g...Successful online insurance – superb customer satisfaction with the help of g...
Successful online insurance – superb customer satisfaction with the help of g...
Human Interface Group
 
Marketing Automation Summit 2015
Marketing Automation Summit 2015Marketing Automation Summit 2015
Marketing Automation Summit 2015
Human Interface Group
 
Conversion Day 2015 - Usability Best Practices - Johan Verhaegen
Conversion Day 2015 - Usability Best Practices - Johan VerhaegenConversion Day 2015 - Usability Best Practices - Johan Verhaegen
Conversion Day 2015 - Usability Best Practices - Johan Verhaegen
Human Interface Group
 
Usability in e-commerce - a design framework
Usability in e-commerce - a design frameworkUsability in e-commerce - a design framework
Usability in e-commerce - a design framework
Human Interface Group
 
Mobile ux sot a and challenges
Mobile ux sot a and challengesMobile ux sot a and challenges
Mobile ux sot a and challenges
Human Interface Group
 
Responsive web design
Responsive web designResponsive web design
Responsive web design
Human Interface Group
 
You need a design vision
You need a design visionYou need a design vision
You need a design vision
Human Interface Group
 
ADM: Mobile banking and trading website - Keytrade Bank
ADM: Mobile banking and trading website - Keytrade BankADM: Mobile banking and trading website - Keytrade Bank
ADM: Mobile banking and trading website - Keytrade Bank
Human Interface Group
 
How the cloud will change your life
How the cloud will change your lifeHow the cloud will change your life
How the cloud will change your life
Human Interface Group
 

More from Human Interface Group (20)

Widen your focus: from screens to experiences
Widen your focus: from screens to experiencesWiden your focus: from screens to experiences
Widen your focus: from screens to experiences
 
3 things you need to now about people and technology - J. Verhaegen
3 things you need to now about people and technology - J. Verhaegen3 things you need to now about people and technology - J. Verhaegen
3 things you need to now about people and technology - J. Verhaegen
 
3 things you need to know about people & technology
3 things you need to know about people & technology3 things you need to know about people & technology
3 things you need to know about people & technology
 
161121 ASML UX Event
161121 ASML UX Event161121 ASML UX Event
161121 ASML UX Event
 
VIGC Academy
VIGC AcademyVIGC Academy
VIGC Academy
 
ASML UX Event
ASML UX EventASML UX Event
ASML UX Event
 
How to use a UX Framework to improve conversion
How to use a UX Framework to improve conversionHow to use a UX Framework to improve conversion
How to use a UX Framework to improve conversion
 
Digital transformation without customer-centric transformation makes no sense
Digital transformation without customer-centric transformation makes no senseDigital transformation without customer-centric transformation makes no sense
Digital transformation without customer-centric transformation makes no sense
 
VIGC Web-to-Print 2015 - Think first, design next.
VIGC Web-to-Print 2015 - Think first, design next.VIGC Web-to-Print 2015 - Think first, design next.
VIGC Web-to-Print 2015 - Think first, design next.
 
Mobile Day 2015 - Why screen design is the second -not the first- step in app...
Mobile Day 2015 - Why screen design is the second -not the first- step in app...Mobile Day 2015 - Why screen design is the second -not the first- step in app...
Mobile Day 2015 - Why screen design is the second -not the first- step in app...
 
Digital First 2015 - Great User Experience, an essential part of your digital...
Digital First 2015 - Great User Experience, an essential part of your digital...Digital First 2015 - Great User Experience, an essential part of your digital...
Digital First 2015 - Great User Experience, an essential part of your digital...
 
Successful online insurance – superb customer satisfaction with the help of g...
Successful online insurance – superb customer satisfaction with the help of g...Successful online insurance – superb customer satisfaction with the help of g...
Successful online insurance – superb customer satisfaction with the help of g...
 
Marketing Automation Summit 2015
Marketing Automation Summit 2015Marketing Automation Summit 2015
Marketing Automation Summit 2015
 
Conversion Day 2015 - Usability Best Practices - Johan Verhaegen
Conversion Day 2015 - Usability Best Practices - Johan VerhaegenConversion Day 2015 - Usability Best Practices - Johan Verhaegen
Conversion Day 2015 - Usability Best Practices - Johan Verhaegen
 
Usability in e-commerce - a design framework
Usability in e-commerce - a design frameworkUsability in e-commerce - a design framework
Usability in e-commerce - a design framework
 
Mobile ux sot a and challenges
Mobile ux sot a and challengesMobile ux sot a and challenges
Mobile ux sot a and challenges
 
Responsive web design
Responsive web designResponsive web design
Responsive web design
 
You need a design vision
You need a design visionYou need a design vision
You need a design vision
 
ADM: Mobile banking and trading website - Keytrade Bank
ADM: Mobile banking and trading website - Keytrade BankADM: Mobile banking and trading website - Keytrade Bank
ADM: Mobile banking and trading website - Keytrade Bank
 
How the cloud will change your life
How the cloud will change your lifeHow the cloud will change your life
How the cloud will change your life
 

Recently uploaded

Feature sql server terbaru performance.pptx
Feature sql server terbaru performance.pptxFeature sql server terbaru performance.pptx
Feature sql server terbaru performance.pptx
ssuser1915fe1
 
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
aslasdfmkhan4750
 
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
sunilverma7884
 
Acumatica vs. Sage Intacct _Construction_July (1).pptx
Acumatica vs. Sage Intacct _Construction_July (1).pptxAcumatica vs. Sage Intacct _Construction_July (1).pptx
Acumatica vs. Sage Intacct _Construction_July (1).pptx
BrainSell Technologies
 
Use Cases & Benefits of RPA in Manufacturing in 2024.pptx
Use Cases & Benefits of RPA in Manufacturing in 2024.pptxUse Cases & Benefits of RPA in Manufacturing in 2024.pptx
Use Cases & Benefits of RPA in Manufacturing in 2024.pptx
SynapseIndia
 
Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)
Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)
Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)
Muhammad Ali
 
Tailored CRM Software Development for Enhanced Customer Insights
Tailored CRM Software Development for Enhanced Customer InsightsTailored CRM Software Development for Enhanced Customer Insights
Tailored CRM Software Development for Enhanced Customer Insights
SynapseIndia
 
(CISOPlatform Summit & SACON 2024) Gen AI & Deepfake In Overall Security.pdf
(CISOPlatform Summit & SACON 2024) Gen AI & Deepfake In Overall Security.pdf(CISOPlatform Summit & SACON 2024) Gen AI & Deepfake In Overall Security.pdf
(CISOPlatform Summit & SACON 2024) Gen AI & Deepfake In Overall Security.pdf
Priyanka Aash
 
Introduction-to-the-IAM-Platform-Implementation-Plan.pptx
Introduction-to-the-IAM-Platform-Implementation-Plan.pptxIntroduction-to-the-IAM-Platform-Implementation-Plan.pptx
Introduction-to-the-IAM-Platform-Implementation-Plan.pptx
313mohammedarshad
 
The Role of IoT in Australian Mobile App Development - PDF Guide
The Role of IoT in Australian Mobile App Development - PDF GuideThe Role of IoT in Australian Mobile App Development - PDF Guide
The Role of IoT in Australian Mobile App Development - PDF Guide
Shiv Technolabs
 
MAKE MONEY ONLINE Unlock Your Income Potential Today.pptx
MAKE MONEY ONLINE Unlock Your Income Potential Today.pptxMAKE MONEY ONLINE Unlock Your Income Potential Today.pptx
MAKE MONEY ONLINE Unlock Your Income Potential Today.pptx
janagijoythi
 
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptxDublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
Kunal Gupta
 
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
alexjohnson7307
 
Google I/O Extended Harare Merged Slides
Google I/O Extended Harare Merged SlidesGoogle I/O Extended Harare Merged Slides
Google I/O Extended Harare Merged Slides
Google Developer Group - Harare
 
How UiPath Discovery Suite supports identification of Agentic Process Automat...
How UiPath Discovery Suite supports identification of Agentic Process Automat...How UiPath Discovery Suite supports identification of Agentic Process Automat...
How UiPath Discovery Suite supports identification of Agentic Process Automat...
DianaGray10
 
Evolution of iPaaS - simplify IT workloads to provide a unified view of data...
Evolution of iPaaS - simplify IT workloads to provide a unified view of  data...Evolution of iPaaS - simplify IT workloads to provide a unified view of  data...
Evolution of iPaaS - simplify IT workloads to provide a unified view of data...
Torry Harris
 
Connector Corner: Leveraging Snowflake Integration for Smarter Decision Making
Connector Corner: Leveraging Snowflake Integration for Smarter Decision MakingConnector Corner: Leveraging Snowflake Integration for Smarter Decision Making
Connector Corner: Leveraging Snowflake Integration for Smarter Decision Making
DianaGray10
 
Mastering OnlyFans Clone App Development: Key Strategies for Success
Mastering OnlyFans Clone App Development: Key Strategies for SuccessMastering OnlyFans Clone App Development: Key Strategies for Success
Mastering OnlyFans Clone App Development: Key Strategies for Success
David Wilson
 
Mule Experience Hub and Release Channel with Java 17
Mule Experience Hub and Release Channel with Java 17Mule Experience Hub and Release Channel with Java 17
Mule Experience Hub and Release Channel with Java 17
Bhajan Mehta
 
Patch Tuesday de julio
Patch Tuesday de julioPatch Tuesday de julio
Patch Tuesday de julio
Ivanti
 

Recently uploaded (20)

Feature sql server terbaru performance.pptx
Feature sql server terbaru performance.pptxFeature sql server terbaru performance.pptx
Feature sql server terbaru performance.pptx
 
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
 
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
Girls call Kolkata 👀 XXXXXXXXXXX 👀 Rs.9.5 K Cash Payment With Room Delivery
 
Acumatica vs. Sage Intacct _Construction_July (1).pptx
Acumatica vs. Sage Intacct _Construction_July (1).pptxAcumatica vs. Sage Intacct _Construction_July (1).pptx
Acumatica vs. Sage Intacct _Construction_July (1).pptx
 
Use Cases & Benefits of RPA in Manufacturing in 2024.pptx
Use Cases & Benefits of RPA in Manufacturing in 2024.pptxUse Cases & Benefits of RPA in Manufacturing in 2024.pptx
Use Cases & Benefits of RPA in Manufacturing in 2024.pptx
 
Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)
Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)
Litestack talk at Brighton 2024 (Unleashing the power of SQLite for Ruby apps)
 
Tailored CRM Software Development for Enhanced Customer Insights
Tailored CRM Software Development for Enhanced Customer InsightsTailored CRM Software Development for Enhanced Customer Insights
Tailored CRM Software Development for Enhanced Customer Insights
 
(CISOPlatform Summit & SACON 2024) Gen AI & Deepfake In Overall Security.pdf
(CISOPlatform Summit & SACON 2024) Gen AI & Deepfake In Overall Security.pdf(CISOPlatform Summit & SACON 2024) Gen AI & Deepfake In Overall Security.pdf
(CISOPlatform Summit & SACON 2024) Gen AI & Deepfake In Overall Security.pdf
 
Introduction-to-the-IAM-Platform-Implementation-Plan.pptx
Introduction-to-the-IAM-Platform-Implementation-Plan.pptxIntroduction-to-the-IAM-Platform-Implementation-Plan.pptx
Introduction-to-the-IAM-Platform-Implementation-Plan.pptx
 
The Role of IoT in Australian Mobile App Development - PDF Guide
The Role of IoT in Australian Mobile App Development - PDF GuideThe Role of IoT in Australian Mobile App Development - PDF Guide
The Role of IoT in Australian Mobile App Development - PDF Guide
 
MAKE MONEY ONLINE Unlock Your Income Potential Today.pptx
MAKE MONEY ONLINE Unlock Your Income Potential Today.pptxMAKE MONEY ONLINE Unlock Your Income Potential Today.pptx
MAKE MONEY ONLINE Unlock Your Income Potential Today.pptx
 
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptxDublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
Dublin_mulesoft_meetup_Mulesoft_Salesforce_Integration (1).pptx
 
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
leewayhertz.com-AI agents for healthcare Applications benefits and implementa...
 
Google I/O Extended Harare Merged Slides
Google I/O Extended Harare Merged SlidesGoogle I/O Extended Harare Merged Slides
Google I/O Extended Harare Merged Slides
 
How UiPath Discovery Suite supports identification of Agentic Process Automat...
How UiPath Discovery Suite supports identification of Agentic Process Automat...How UiPath Discovery Suite supports identification of Agentic Process Automat...
How UiPath Discovery Suite supports identification of Agentic Process Automat...
 
Evolution of iPaaS - simplify IT workloads to provide a unified view of data...
Evolution of iPaaS - simplify IT workloads to provide a unified view of  data...Evolution of iPaaS - simplify IT workloads to provide a unified view of  data...
Evolution of iPaaS - simplify IT workloads to provide a unified view of data...
 
Connector Corner: Leveraging Snowflake Integration for Smarter Decision Making
Connector Corner: Leveraging Snowflake Integration for Smarter Decision MakingConnector Corner: Leveraging Snowflake Integration for Smarter Decision Making
Connector Corner: Leveraging Snowflake Integration for Smarter Decision Making
 
Mastering OnlyFans Clone App Development: Key Strategies for Success
Mastering OnlyFans Clone App Development: Key Strategies for SuccessMastering OnlyFans Clone App Development: Key Strategies for Success
Mastering OnlyFans Clone App Development: Key Strategies for Success
 
Mule Experience Hub and Release Channel with Java 17
Mule Experience Hub and Release Channel with Java 17Mule Experience Hub and Release Channel with Java 17
Mule Experience Hub and Release Channel with Java 17
 
Patch Tuesday de julio
Patch Tuesday de julioPatch Tuesday de julio
Patch Tuesday de julio
 

Change mangement

  • 1. Change management in an IT Project: 10 ways to make it work !
  • 2. 1. Analyze till you drop
  • 3.  Step 1: Make sure you know whom you’re targeting  age, gender, experience, tasks,… Analyze till you drop 1/3
  • 4.  Step 2: Define the change and its impact  use strategic information by management  talk to the users  compare available information on the change to what users are actually doing Analyze till you drop 2/3
  • 5.  Step 3: Draw up a neat matrix, list,…  what different user groups are there?  what is the impact of the change on each group? Analyze till you drop 3/3
  • 6. 2. Plan, schedule, and plan some more
  • 7.  Start thinking about the best strategy for implementing the change  Make sure that you have a plan for:  communicating about the change  training the people involved  providing support after the go-live Plan, schedule, and plan some more 1/3
  • 8.  Blend all these aspects into one change management plan Plan, schedule, and plan some more 2/3
  • 9.  It is the change manager’s responsibility to involve the IT, communication, training, … departments  Remember: everything is subject to change, also planning Plan, schedule, and plan some more 3/3
  • 10. 3. Start… and never stop communicating
  • 11.  Rule nr. 1 - Start communicating as soon as the word about the change gets out  What will change?  Why will it change?  What will be the consequences for me?  When will this happen? Start… and never stop communicating 1/3
  • 12.  Rule nr. 2 – Target your communications  Don’t send out only general communications that can be read by anyone  Some of the user groups that you defined may need more detailed info than others. E.g. middle management vs. average employee. Start… and never stop communicating 2/3
  • 13.  Rule nr. 3 – Never lie  Only communicate information that is correct  Be honest. Respect your employee.  Create realistic expectations about what the change will or will not imply Start… and never stop communicating 3/3
  • 14. 4. Timing is everything: get it right
  • 15.  Draw up a timeline Timing is everything: get it right 1/2 week 1 week 2 week 3 week 4
  • 16.  Follow these basic rules:  Put communication initiatives first on your timeline  Communication, training and support initiatives should at all times be nicely tuned to each other  Make sure that your employees do not have their most important training moment more than 2 weeks before the go-live  Define a specific timeline for specific user groups like help desk, trainers, etc.  Have a plan B ready in case things go wrong... Timing is everything: get it right 2/2
  • 17. 5. Get EVERYONE involved
  • 18.  Make sure that top management provides you with the organizational strategy for implementing the change  Involve middle management for all sorts of practical and strategic reasons Get EVERYONE involved 1/3
  • 19.  Make sure there’s a platform that end users or employees can use to share questions and concerns  Performing observations, interviews, … with employees can give you very valuable input when defining the impact of the change  Involving end users or employees will generate support for the introduction of the change in the long run Get EVERYONE involved 2/3
  • 20.  Appoint change agents  Change agents should:  Have the right position in the company – Make a mix of various levels (end user, middle management…) in the company  Be enthusiastic – Their enthusiasm will motivate more moderate employees later on  Be prepared to go the extra mile – Introducing a change is never easy. You need to be able to appeal to change agents who are very motivated to take your company to the next level Get EVERYONE involved 3/3
  • 21. 6. Sell your change
  • 22.  Make sure that you have a well-considered list of advantages for your end users  Don’t try to fool people by not talking about the strategic considerations for introducing the change  Explain these strategic considerations in an easy-to- understand way  Cut down on the management talk and keep it simple Sell your change 1/2
  • 23.  Make people understand why they need to change.  As people start understanding the strategic considerations for change – and the personal advantages that might be in it for them – they will also start getting motivated to change.  Motivate people by being motivated! Sell your change 1/2
  • 24. 7. Don’t ignore resistance
  • 25.  Detect the signs that indicate resistance  Show people that you care about how they feel and that you are motivated to share information with them!  Deal with the reactions and questions that you detect Don’t ignore resistance 1/2
  • 26. 8. Learn from your mistakes
  • 27.  Things will go wrong at some point  Set up the necessary mechanisms for gathering feedback:  Set clear goals that can be measured  Evaluate training  Evaluate the effect of training  Set up a communication channel  Learn from your mistakes while solving these problems! Learn from your mistakes 1/2
  • 29.  Make sure your users WANT to change. Make changing fun! Making changing fun! 1/2
  • 30.  Organize a contest in which several groups of users compete in displaying their knowledge of the new system.  Right after the go-live, have users of the new system compete to realize well-defined targets. Of course, you will need to reward the winners.  Use your imagination! Making changing fun! 2/2
  • 31. 10. Accept that managing change is a never-ending story
  • 32.  Change is not a one-time effort  Even when your new tool, application or technology is live, you need to keep on making it work  It’s never too late to change… But you cannot start preparing for change too soon! Managing change is a never-ending story 1/2
  • 33.  Contact Human Interface Group if you want to receive custom advice on how to make your change work! Managing change is a never-ending story 2/2
  • 34. See also our white paper “The People Factor in Change Management” http://www.higroup.com/wp-request-changemgmt De Regenboog 11 2800 Mechelen +32 (0)15 40 01 38 www.higroup.com @higroup Human Interface Group Human Interface Group info@higroup.com