The document outlines various change interventions and communication tools that can be used during a change project. It recommends tailoring communications to different audiences using a mixture of media. Senior management should visibly support the changes. The project team should have a shared understanding of key messages to avoid providing inconsistent information to stakeholders. Communication methods should be constantly reviewed for effectiveness. A number of interactive tools like workshops and town meetings are described to engage stakeholders in resolving issues and developing solutions. Regular updates via email, intranet etc. can keep people informed of progress.

1. The Change Interventions (the how)

2. Current State Future State

3. Ownership

5. Process 1. Intent and strategic alignment 2. Roadmap 3. Roles 4. Practical progress 5. Responses to feedback 6. Quick wins 7. Closure 8. Lessons learnt 9. Next steps

6. Tools Tool What When Project Kick Off Kick Off Meeting to finalize process and gain clarity about high level roles At commencement of project Team meetings Working meetings to progress analysis, design or to discuss issues/progress on the project Throughout the project for the project team and on a regular basis incorporating the associate members. War room A dedicated project room with all material associated with the project on the walls Throughout the project for the project team and those directly involved and affected Syndication workshops Interactive meeting with team members/business core team or executive members (from the business) to resolve issues, develop a concept/solution or other deliverable. Workshops to ensure alignment of expectations and deals with bottle necks – throughout the process Conference Room Pilot A walk through of the system in a replicated user environment Prior to Go Live and Go live Support Review workshop A structured walkthrough of the design (could be any deliverable in draft form) with key staff in the business. It is designed for participants to test the design for robustness and identify issues. As and when required throughout the process Solution or Blueprint Fair A walkthrough of the solution, new working practices etc. At the end of the Blueprinting Phase Town meeting A conference where participants are sitting in tables of approx. 10 and can discuss the concepts and give feedback. Can cater for 100+ participants Start of the Blueprinting Phase Road show Presentation to a wide audience on key themes regarding the programme. Useful for presenting ideas and concepts to wide audience.– following the Stakeholder and Resistance to Change Analysis Notice board Use of companies existing notice/communications board For messages to be broadcast to all outside the project team, if an established method within the organisation – throughout the project Newsletter A publication highlighting project news and success Throughout the project Updates Updates (by e-mail, voicemail, intranet, notice board etc.) that indicate project progress or a significant event Can be used on a regular basis for progress reporting or on an exceptional basis for success briefings or issues.