This document provides guidance on improving adoption of new processes and technologies within an organization. It emphasizes that change involves both a situational adjustment and an internal psychological transition. It recommends following the four Ps (Purpose, Picture, Plan, and Part to Play) to prepare for change and manage expectations, as there will likely be dips in performance during transition periods. Frequent, clear communication is key to ensuring consistency and addressing people's fears and concerns. Sharing in sacrifices and celebrating small wins can also help drive adoption of the new process or technology. Managing the transition properly is important, as an unmanaged transition can make the change unmanageable.

1. Improving Adoption of a New Process or Technology
Change Hurts, But It Doesn’t Have To
Improving Adoption of a New Process or Technology

2. Improving Adoption of a New Process or Technology
Credit Where
Credit Is Due
William Bridges and his
transition theory has been a big
influence on our approach
to this issue.
http://www.wmbridges.com/

3. Improving Adoption of a New Process or Technology
of change initiatives fail70%
Some of them are victims of acts of God.
Some of them are just bad ideas.
Most are poorly planned.
1- https://hbr.org/2000/05/cracking-the-code-of-change/ar/1
1

4. Improving Adoption of a New Process or Technology
29%
of change initiatives are
launched without any formal
structure whatsoever1
1- http://www.kenblanchard.com/img/pub/blanchard_mastering_the_art_of_change.pdf

5. Change vs. Transition
Understanding the difference matters and
will help you build a better plan for success.

6. Improving Adoption of a New Process or Technology
Change is situational
We are going on vacation to Montreal, Canada. Thursday we are
in Milwaukee. Friday night we are in Montreal. The change is the
adjustment to the new location, language and surroundings.

7. Improving Adoption of a New Process or Technology
Before I get there, I am going to be trapped in a car for 15 hours with a
3-year-old through 948 miles of traffic, construction and potty breaks.
How will I prepare so I don’t turn the car around short of Montreal?
Transition is psychological

8. Improving Adoption of a New Process or Technology
Before you can move on to something new,
you must give up the old. Appreciating this
ending, and its impact on the people who
must process the change you’re proposing
is critical to the success of the change.
Transition Begins With An Ending

9. Follow the Four P’s to
Prepare for Change
They will guide your understanding of the pending
transition and the ultimate change you wish to see.

10. Improving Adoption of a New Process or Technology
1. Purpose
What issue/opportunity is driving this change?
It’s critical you frame the
driving force behind the
change as a problem and
one that matters to the
people who have to put
the change into practice.

11. Improving Adoption of a New Process or Technology
1. Purpose
“No business buys a solution for a problem they don't have.” 1
If people don’t perceive the problem,
they will dump your solution as soon
as any friction appears.
1 - http://sethgodin.typepad.com/seths_blog/2010/08/sell-the-problem.html
2 - https://hbr.org/2007/01/leading-change-why-transformation-efforts-fail
“…make the status quo seem more dangerous
than launching into the unknown.”2

12. Improving Adoption of a New Process or Technology
2. Picture
What will things be like after the change takes hold?
Even though you’re not selling the solution, you have
to be able to clearly articulate the outcome. You need
this for your plan and to keep everyone focused.

13. Improving Adoption of a New Process or Technology
3. Plan
You must have a plan for the change and the transition.
Before you start, answer these three questions in detail.
1. What is changing?
2. What will actually be different
because of the change?
3. Who's going to lose what?
The people with the most to lose are the ones you have to convince most of the problem.
You also should pay special attention to them in your transition plan.

14. Improving Adoption of a New Process or Technology
“Unmanaged Transition Makes Change Unmanageable.”1
1- Bridges, William. Managing Transitions: Making the Most of Change : 2nd Ed. Cambridge: Perseus, 2003. 7. Print.

15. Improving Adoption of a New Process or Technology
4. Part to Play
People should know specifically what
their role is during transition and change.
Bringing people into the process
can be daunting, but is necessary if
they are going to be invested in the
success of your change and if you
are going to support them through
the neutral zone.

16. Check Yourself Before
You Wreck Yourself
Realistic expectations are crucial to
seeing change through.

17. Improving Adoption of a New Process or Technology
New Process/Tech
What We Think Will Happen
Adapted from - http://williamgill.de/2011/01/09/stick-it-out/

18. Improving Adoption of a New Process or Technology
New Process/Tech
What Will Actually Happen
Where many bail out
Adapted from - http://williamgill.de/2011/01/09/stick-it-out/
There will be a dip in performance.
You can minimize it or limit its
duration through great planning,
but you will not eliminate it.

19. Improving Adoption of a New Process or Technology
While over 1/3 of users visit an app ten or more times a month,
only 17% are still using the app three months later.
http://www.localytics.com/resources/app-stickiness-index-q1-2015/#sthash.Rez4kt3D.dpuf

20. Improving Adoption of a New Process or Technology
Your are Not the Demo
Adapted from - http://williamgill.de/2011/01/09/stick-it-out/
When you see a tech demo, it is
divorced from the realities of your
culture and operating realities.

21. Share the Pain
or Lose the Gain
The perception of shared sacrifice matters.

22. Improving Adoption of a New Process or Technology
Don’t push a change.
Be part of it.

23. Talk Is Not Cheap
Communicate as often and as clearly as you can
about where things are at and what comes next.

24. Improving Adoption of a New Process or Technology
Consistency Is Key
Adapted from - http://williamgill.de/2011/01/09/stick-it-out/
We know it is hard using a new
system.✔
By the way, I noticed your
numbers are down.�

25. Improving Adoption of a New Process or Technology
Adapted from - http://williamgill.de/2011/01/09/stick-it-out/
Failure to Communicate
Predisposes Your Change to Fail
Discuss People’s Fears and Concerns;
Celebrate the Passing of the Old
Celebrate the Small Wins;
The Beginning of the New

26. Improving Adoption of a New Process or Technology
I love it when a change comes together.

27. AWARDS
Every day, the HarQen team helps companies drive
key business outcomes by transforming recruiting into a
strategic advantage across all levels of their organization.
Thank you!
HarQen.com +1 414-755-1963 @HarQen