SlideShare a Scribd company logo
ROLE OF MARKETING
COMMUNICATIONS
The Role of Marketing
Communications
Marketing communications are the means
by which firms attempt to inform, Persuade,
and remind consumers (directly or indirectly)
about the products and brands that they sell.
Changing
Marketing
Communications
Environment
Marketing
Communications’
Prime Contributions
• Brand Equity
• Sales
Brand Equity
A brand is a logo, symbol, or name associated
with a product. The impact that a brand has on
consumer purchases or perceptions about a
product is known as brand equity.
Brand
Equity
Brand
Awareness
Perceived
Quality
Brand
Loyalty
Brand
Identity
Brand
Association
Ch16 role of marketing communications
Ch16 role of marketing communications
Ch16 role of marketing communications

More Related Content

What's hot

How is brand equity built, measured, and managed?
How is brand equity built, measured, and managed?How is brand equity built, measured, and managed?
How is brand equity built, measured, and managed?
Sameer Mathur
 
Marketing mix
Marketing mixMarketing mix
Marketing mix
StudsPlanet.com
 
Marketing and Communications Channel Mix
Marketing and Communications Channel MixMarketing and Communications Channel Mix
Marketing and Communications Channel Mix
eschonher
 
BRAND EQUITY MEASUREMENT
BRAND EQUITY MEASUREMENTBRAND EQUITY MEASUREMENT
BRAND EQUITY MEASUREMENT
RUPAM BOSE
 
Rodan and Fields Business Opportunity
Rodan and Fields Business OpportunityRodan and Fields Business Opportunity
Rodan and Fields Business Opportunity
Bonnie Rae
 
The 4 p's of marketing mix
The 4 p's of marketing mixThe 4 p's of marketing mix
The 4 p's of marketing mix
emartinez4
 
Chapter 5- Brand management: Designing marketing programs to build brand equity
Chapter 5- Brand management: Designing marketing programs to build brand equityChapter 5- Brand management: Designing marketing programs to build brand equity
Chapter 5- Brand management: Designing marketing programs to build brand equity
Phat Ngoc NGUYEN
 
Advertising i marketing
Advertising i   marketingAdvertising i   marketing
Advertising i marketing
juw123
 
What is brand, and how does branding work?
What is brand, and how does branding work?What is brand, and how does branding work?
What is brand, and how does branding work?
Sameer Mathur
 
MARKETING MIX 4ps
MARKETING MIX 4psMARKETING MIX 4ps
MARKETING MIX 4ps
Dr Manu H Natesh
 
Keller sbm3 10
Keller sbm3 10Keller sbm3 10
Keller sbm3 10
Mansi Nandani
 
Marketing Mix
Marketing MixMarketing Mix
Marketing Mix
Mahmudul Hasan
 
Principles of Marketing Ch 10
Principles of Marketing Ch 10Principles of Marketing Ch 10
Principles of Marketing Ch 10
Grace de Ramos
 
Aqa bus2-marketingmixintro
Aqa bus2-marketingmixintroAqa bus2-marketingmixintro
Aqa bus2-marketingmixintro
Peter Sammons
 
CONSUMER BEHAVIOUR
CONSUMER BEHAVIOURCONSUMER BEHAVIOUR
CONSUMER BEHAVIOUR
RADHIKA GUPTA
 
Developing a brand equity measurement and management system
Developing a brand equity measurement and management systemDeveloping a brand equity measurement and management system
Developing a brand equity measurement and management system
Yogesh Kakra
 
Marketing mix
Marketing mixMarketing mix
Marketing mix
Adam Tacy
 
Measuring brand equity
Measuring brand equityMeasuring brand equity
Measuring brand equity
Sameer Mathur
 

What's hot (18)

How is brand equity built, measured, and managed?
How is brand equity built, measured, and managed?How is brand equity built, measured, and managed?
How is brand equity built, measured, and managed?
 
Marketing mix
Marketing mixMarketing mix
Marketing mix
 
Marketing and Communications Channel Mix
Marketing and Communications Channel MixMarketing and Communications Channel Mix
Marketing and Communications Channel Mix
 
BRAND EQUITY MEASUREMENT
BRAND EQUITY MEASUREMENTBRAND EQUITY MEASUREMENT
BRAND EQUITY MEASUREMENT
 
Rodan and Fields Business Opportunity
Rodan and Fields Business OpportunityRodan and Fields Business Opportunity
Rodan and Fields Business Opportunity
 
The 4 p's of marketing mix
The 4 p's of marketing mixThe 4 p's of marketing mix
The 4 p's of marketing mix
 
Chapter 5- Brand management: Designing marketing programs to build brand equity
Chapter 5- Brand management: Designing marketing programs to build brand equityChapter 5- Brand management: Designing marketing programs to build brand equity
Chapter 5- Brand management: Designing marketing programs to build brand equity
 
Advertising i marketing
Advertising i   marketingAdvertising i   marketing
Advertising i marketing
 
What is brand, and how does branding work?
What is brand, and how does branding work?What is brand, and how does branding work?
What is brand, and how does branding work?
 
MARKETING MIX 4ps
MARKETING MIX 4psMARKETING MIX 4ps
MARKETING MIX 4ps
 
Keller sbm3 10
Keller sbm3 10Keller sbm3 10
Keller sbm3 10
 
Marketing Mix
Marketing MixMarketing Mix
Marketing Mix
 
Principles of Marketing Ch 10
Principles of Marketing Ch 10Principles of Marketing Ch 10
Principles of Marketing Ch 10
 
Aqa bus2-marketingmixintro
Aqa bus2-marketingmixintroAqa bus2-marketingmixintro
Aqa bus2-marketingmixintro
 
CONSUMER BEHAVIOUR
CONSUMER BEHAVIOURCONSUMER BEHAVIOUR
CONSUMER BEHAVIOUR
 
Developing a brand equity measurement and management system
Developing a brand equity measurement and management systemDeveloping a brand equity measurement and management system
Developing a brand equity measurement and management system
 
Marketing mix
Marketing mixMarketing mix
Marketing mix
 
Measuring brand equity
Measuring brand equityMeasuring brand equity
Measuring brand equity
 

More from vignaesh

Information Technology Architecture in Supply Chain Management
Information Technology Architecture in Supply Chain ManagementInformation Technology Architecture in Supply Chain Management
Information Technology Architecture in Supply Chain Management
vignaesh
 
Prince rupert's drop
Prince rupert's dropPrince rupert's drop
Prince rupert's drop
vignaesh
 
Viral Marketing Prezi
Viral Marketing PreziViral Marketing Prezi
Viral Marketing Prezi
vignaesh
 
Ch17 how can companies exploit the potential of public relations and publicity
Ch17 how can companies exploit the potential of public relations and publicityCh17 how can companies exploit the potential of public relations and publicity
Ch17 how can companies exploit the potential of public relations and publicity
vignaesh
 
Ch17 what are the guidelines for effective brand-building events and experiences
Ch17 what are the guidelines for effective brand-building events and experiencesCh17 what are the guidelines for effective brand-building events and experiences
Ch17 what are the guidelines for effective brand-building events and experiences
vignaesh
 
Ch17 how should sales promotion decisions be made
Ch17 how should sales promotion decisions be madeCh17 how should sales promotion decisions be made
Ch17 how should sales promotion decisions be made
vignaesh
 
Ch17 what steps are required in developing an advertisement program
Ch17 what steps are required in developing an advertisement programCh17 what steps are required in developing an advertisement program
Ch17 what steps are required in developing an advertisement program
vignaesh
 
Branding yoga hbr case study
Branding yoga hbr case studyBranding yoga hbr case study
Branding yoga hbr case study
vignaesh
 
Ch16 what is an integrated marketing communications program
Ch16 what is an integrated marketing communications programCh16 what is an integrated marketing communications program
Ch16 what is an integrated marketing communications program
vignaesh
 
Ch16 what is the communication mix
Ch16 what is the communication mixCh16 what is the communication mix
Ch16 what is the communication mix
vignaesh
 
Ch16 developing effective marketing communications
Ch16 developing effective marketing communicationsCh16 developing effective marketing communications
Ch16 developing effective marketing communications
vignaesh
 
Ch16 how does marketing communication work
Ch16 how does marketing communication workCh16 how does marketing communication work
Ch16 how does marketing communication work
vignaesh
 
Presentation zen
Presentation zenPresentation zen
Presentation zen
vignaesh
 
Intro to marketing
Intro to marketingIntro to marketing
Intro to marketing
vignaesh
 

More from vignaesh (14)

Information Technology Architecture in Supply Chain Management
Information Technology Architecture in Supply Chain ManagementInformation Technology Architecture in Supply Chain Management
Information Technology Architecture in Supply Chain Management
 
Prince rupert's drop
Prince rupert's dropPrince rupert's drop
Prince rupert's drop
 
Viral Marketing Prezi
Viral Marketing PreziViral Marketing Prezi
Viral Marketing Prezi
 
Ch17 how can companies exploit the potential of public relations and publicity
Ch17 how can companies exploit the potential of public relations and publicityCh17 how can companies exploit the potential of public relations and publicity
Ch17 how can companies exploit the potential of public relations and publicity
 
Ch17 what are the guidelines for effective brand-building events and experiences
Ch17 what are the guidelines for effective brand-building events and experiencesCh17 what are the guidelines for effective brand-building events and experiences
Ch17 what are the guidelines for effective brand-building events and experiences
 
Ch17 how should sales promotion decisions be made
Ch17 how should sales promotion decisions be madeCh17 how should sales promotion decisions be made
Ch17 how should sales promotion decisions be made
 
Ch17 what steps are required in developing an advertisement program
Ch17 what steps are required in developing an advertisement programCh17 what steps are required in developing an advertisement program
Ch17 what steps are required in developing an advertisement program
 
Branding yoga hbr case study
Branding yoga hbr case studyBranding yoga hbr case study
Branding yoga hbr case study
 
Ch16 what is an integrated marketing communications program
Ch16 what is an integrated marketing communications programCh16 what is an integrated marketing communications program
Ch16 what is an integrated marketing communications program
 
Ch16 what is the communication mix
Ch16 what is the communication mixCh16 what is the communication mix
Ch16 what is the communication mix
 
Ch16 developing effective marketing communications
Ch16 developing effective marketing communicationsCh16 developing effective marketing communications
Ch16 developing effective marketing communications
 
Ch16 how does marketing communication work
Ch16 how does marketing communication workCh16 how does marketing communication work
Ch16 how does marketing communication work
 
Presentation zen
Presentation zenPresentation zen
Presentation zen
 
Intro to marketing
Intro to marketingIntro to marketing
Intro to marketing
 

Recently uploaded

Efficient Website Management for Digital Marketing Pros
Efficient Website Management for Digital Marketing ProsEfficient Website Management for Digital Marketing Pros
Efficient Website Management for Digital Marketing Pros
Lauren Polinsky
 
Learn more about affiliate marketing as a beginner
Learn more about affiliate marketing as a beginnerLearn more about affiliate marketing as a beginner
Learn more about affiliate marketing as a beginner
MichaelGiles34
 
Mastering The Best Restaurant Advertising Campaigns Detailed Guide
Mastering The Best Restaurant Advertising Campaigns Detailed GuideMastering The Best Restaurant Advertising Campaigns Detailed Guide
Mastering The Best Restaurant Advertising Campaigns Detailed Guide
Kopa Global Technologies
 
AI Best Practices for Marketing HUG June 2024
AI Best Practices for Marketing HUG June 2024AI Best Practices for Marketing HUG June 2024
AI Best Practices for Marketing HUG June 2024
Amanda Farrell
 
PickUp_conversational AI_Capex, Inc._20240611
PickUp_conversational AI_Capex, Inc._20240611PickUp_conversational AI_Capex, Inc._20240611
PickUp_conversational AI_Capex, Inc._20240611
Shuntaro Kogame
 
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Amsive
 
Mindfulness Techniques Cultivating Calm in a Chaotic World.pptx
Mindfulness Techniques Cultivating Calm in a Chaotic World.pptxMindfulness Techniques Cultivating Calm in a Chaotic World.pptx
Mindfulness Techniques Cultivating Calm in a Chaotic World.pptx
elizabethella096
 
DCC Technology Intro Slides June 2024.pptx
DCC Technology Intro Slides June 2024.pptxDCC Technology Intro Slides June 2024.pptx
DCC Technology Intro Slides June 2024.pptx
vishc81
 
Practical Progress from a Theory by Steven Kingpdf
Practical Progress from a Theory by Steven KingpdfPractical Progress from a Theory by Steven Kingpdf
Practical Progress from a Theory by Steven Kingpdf
william charnock
 
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Story Telling Master Class - Jennifer Morilla
Story Telling Master Class - Jennifer MorillaStory Telling Master Class - Jennifer Morilla
No Cookies, No Problem - Steve Krull, Be Found Online
No Cookies, No Problem - Steve Krull, Be Found OnlineNo Cookies, No Problem - Steve Krull, Be Found Online
No Cookies, No Problem - Steve Krull, Be Found Online
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Boost Your Instagram Views Instantly Proven Free Strategies.
Boost Your Instagram Views Instantly Proven Free Strategies.Boost Your Instagram Views Instantly Proven Free Strategies.
Boost Your Instagram Views Instantly Proven Free Strategies.
InstBlast Marketing
 
原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样
原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样
原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样
5ys5mvlp
 
The Future of ''Digital marketing'' .pptx
The Future of ''Digital marketing'' .pptxThe Future of ''Digital marketing'' .pptx
The Future of ''Digital marketing'' .pptx
bhavanasizcom
 
Mastering SEO for Google in the AI Era - Dennis Yu
Mastering SEO for Google in the AI Era - Dennis YuMastering SEO for Google in the AI Era - Dennis Yu
Mastering Your Online Visibility - Fernando Angulo
Mastering Your Online Visibility - Fernando AnguloMastering Your Online Visibility - Fernando Angulo
SEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
SEO in the AI Era - Trust, Quality and Content Discovery - Andy CrestodinaSEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
SEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
PickUp_conversational AI_Capex, Inc._20240610
PickUp_conversational AI_Capex, Inc._20240610PickUp_conversational AI_Capex, Inc._20240610
PickUp_conversational AI_Capex, Inc._20240610
Shuntaro Kogame
 

Recently uploaded (20)

Efficient Website Management for Digital Marketing Pros
Efficient Website Management for Digital Marketing ProsEfficient Website Management for Digital Marketing Pros
Efficient Website Management for Digital Marketing Pros
 
Learn more about affiliate marketing as a beginner
Learn more about affiliate marketing as a beginnerLearn more about affiliate marketing as a beginner
Learn more about affiliate marketing as a beginner
 
Mastering The Best Restaurant Advertising Campaigns Detailed Guide
Mastering The Best Restaurant Advertising Campaigns Detailed GuideMastering The Best Restaurant Advertising Campaigns Detailed Guide
Mastering The Best Restaurant Advertising Campaigns Detailed Guide
 
AI Best Practices for Marketing HUG June 2024
AI Best Practices for Marketing HUG June 2024AI Best Practices for Marketing HUG June 2024
AI Best Practices for Marketing HUG June 2024
 
PickUp_conversational AI_Capex, Inc._20240611
PickUp_conversational AI_Capex, Inc._20240611PickUp_conversational AI_Capex, Inc._20240611
PickUp_conversational AI_Capex, Inc._20240611
 
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...
 
Mindfulness Techniques Cultivating Calm in a Chaotic World.pptx
Mindfulness Techniques Cultivating Calm in a Chaotic World.pptxMindfulness Techniques Cultivating Calm in a Chaotic World.pptx
Mindfulness Techniques Cultivating Calm in a Chaotic World.pptx
 
DCC Technology Intro Slides June 2024.pptx
DCC Technology Intro Slides June 2024.pptxDCC Technology Intro Slides June 2024.pptx
DCC Technology Intro Slides June 2024.pptx
 
Practical Progress from a Theory by Steven Kingpdf
Practical Progress from a Theory by Steven KingpdfPractical Progress from a Theory by Steven Kingpdf
Practical Progress from a Theory by Steven Kingpdf
 
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
 
Story Telling Master Class - Jennifer Morilla
Story Telling Master Class - Jennifer MorillaStory Telling Master Class - Jennifer Morilla
Story Telling Master Class - Jennifer Morilla
 
No Cookies, No Problem - Steve Krull, Be Found Online
No Cookies, No Problem - Steve Krull, Be Found OnlineNo Cookies, No Problem - Steve Krull, Be Found Online
No Cookies, No Problem - Steve Krull, Be Found Online
 
Boost Your Instagram Views Instantly Proven Free Strategies.
Boost Your Instagram Views Instantly Proven Free Strategies.Boost Your Instagram Views Instantly Proven Free Strategies.
Boost Your Instagram Views Instantly Proven Free Strategies.
 
原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样
原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样
原版制作(Sunderland毕业证书)桑德兰大学毕业证录取通知书一模一样
 
The Future of ''Digital marketing'' .pptx
The Future of ''Digital marketing'' .pptxThe Future of ''Digital marketing'' .pptx
The Future of ''Digital marketing'' .pptx
 
Mastering SEO for Google in the AI Era - Dennis Yu
Mastering SEO for Google in the AI Era - Dennis YuMastering SEO for Google in the AI Era - Dennis Yu
Mastering SEO for Google in the AI Era - Dennis Yu
 
Mastering Your Online Visibility - Fernando Angulo
Mastering Your Online Visibility - Fernando AnguloMastering Your Online Visibility - Fernando Angulo
Mastering Your Online Visibility - Fernando Angulo
 
SEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
SEO in the AI Era - Trust, Quality and Content Discovery - Andy CrestodinaSEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
SEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
 
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
Data-Driven Personalization - Build a Competitive Advantage by Knowing Your C...
 
PickUp_conversational AI_Capex, Inc._20240610
PickUp_conversational AI_Capex, Inc._20240610PickUp_conversational AI_Capex, Inc._20240610
PickUp_conversational AI_Capex, Inc._20240610
 

Ch16 role of marketing communications