This document provides an overview of operations management. It discusses the scope and objectives of operations management, which include understanding operational activities in manufacturing and services sectors. The learning outcomes are also outlined, which are for students to differentiate operations strategies, understand differences between manufacturing and service processes, and demonstrate concepts of supply chain management, quality management, and project management. Key aspects of operations management discussed include the importance of retaining customers, defining operations management, why study it, transformations processes, and operations as a process of inputs, transformations and outputs.