A Short information about Consumer Guidance Society of India and Consumer Education & Research Council. its a non-profit - non governmental initiatives will provide you education about How to raise voice against unfair trade practices? How to complaint to CGSI & CERC?

1. Yash Chavan - 407
Latika Devrukhkar - 412
Snehal Kamble - 423
Consumer Guidance Society of India ( CGSI )
&
Consumer Education and Research Council ( CERC )

2. CGSI
 CGSI was formed to fight consumer exploitation of all
forms.
 India’s 1st NGO in the consumer sector founded in 1966.
 CGSI was the first to demand A Consumer Protection Act.
 CGSI participates government decision making bodies.
 CGSI pressed for consumer protection act and consumer
court in 1975.

3. CGSI
 The consumer have often been given substandard products
& services :
 degrade foods,
 Short weights and measures,
 spurious drugs,
 unreasonable Prices and many other terrible crimes.

4. Main Objectives of CGSI
 To Educate consumer about their rights.
 To recommend to the government for suitable action
against unfair trade practices.
 To undertake consumer research to determine the needs of
the consumers.
 To apprise manufacturers of the need for improving the
quality of Product.
 Popularize the use of goods according to recognized
standards such as AGMARK and ISI mark
 Co-operate with various organisation across the world to
formation of quality standards for consumer product.

5. Activities of CGSI
 Consumer Education & Guidance
 Compliant Redressed
 Product Testing
 Consumer Education for Schools/Colleges
 Consumer Education for Rural Consumers
 Publications – “KEEMAT”

6. How to complain
• Be sure complaint is sound
• Present politely
• First approach to the retailer. he may have valid
explanation.
• If he is unresponsive write to manufacture quoting number
and the date of warranty card
• Retain all original keep copies of your letters.
• If CGSI product perform pearly write to the respective
agencies.
• If there is no response write to CGSI.

7. CGSI Website & Magazine

8. CONSUMER EDUCATION AND
RESEARCH COUNCIL (CERC)
 Was set up in 1978 as public charitable trust.
 CERC is non-profit, non-governmental voluntary
organisation.
 Registered under Bombay public Trust in 1948.
 CERC is India’s only organisation with an independent in-
house comparative product testing laboratory.

9. Product Testing Reports
 Product testing conducted in four categories :
1. Food 3.Personal care products
2. Pharmaceuticals 4. Electrical Appliances.
 Test reports identify the brands & manufactures of product tested.
 They decide which brand conformed to the test parameters under Indian
standards & which have not.
 Report also suggest “BEST BUYS”

10. Magazine’s
 Publish – INSIGHT Magazine & Hindi- Grahak Sathi
Magazine
 CERC interaction with outside world.
 Action taken on consumer grievances.
 Answer consumer questions.
 An update on Global news & news of consumer protection.

11. CERC Website & Magazine

12. References
 Mumbai University Notes
 Legal Environment & Advertising Ethics - BMM Textbook
 http://cgsiindia.org/
 http://cercindia.org/
 https://en.wikipedia.org/wiki/Consumer_Guidance_Society
_of_India
 https://www.iaspaper.net/consumer-guidance-society-india-
cgsi-upsc/
 http://www.karmayog.org/nonmumbaiprofiles/nonmumpro
dis.asp?r=149&nonnpoproid=3129&state=Gujarat&city=A
hmedabad