Cets 2015 shell buehlman systemmap challenge

1. INSPIRING CHANGE
THROUGH CHALLENGES
Dustin Shell, Director of Innovation
Wendy Buehlman, Principal Consultant

2. THE GOALS

3. Attitude Shift: “We want people to want to do training and not
focus on the frustrations of changing systems.”
GOALS
Complete on Time: “Is there a way to get our people to do a little bit of
training each week? At a minimum we want them to
complete it all by Go Live.”
Build Essential
Navigation Skills:
“We want our people to feel confident with the
essential skills necessary to use Viewpoint based on
their role.”
Encourage peer
support:
“We can’t support all 550 people through the change
process and after Go Live, can we get people helping
each other?”

4. Building Viewpoint to Build Into Our Community
Meet Viewpoint - Messer’s new improved system that allows us to do our best
work, be organized, and stay informed. Changing to a new system is going to
be hard, but that doesn’t mean we can’t do something great with your hard
work. Over the next 14 weeks all of us will be receive a series of Viewpoint
challenges –the more challenges we complete as a company the more money
Messer will donate to our community.
Watch each week as your hard work pays off as we build a better community
together...starting with our own ability to work efficiently in Viewpoint.
ThesystemmapChallenge

5. THE SYSTEM MAP
CHALLENGE EXPERIENCE

14. Navigating V6 Part 1: Exploring the Main Menu

15. Navigating V6 Part 1: Exploring the Main Menu

16. Navigating V6 Part 1: Exploring the Main Menu

17. Navigating V6 Part 1: Exploring the Main Menu
Help
Vantage Point
Challenge 1

19. Navigating V6 Part 1: Exploring the Main Menu
Logging into VIEWPOINT

25. THE RESULTS

26. $7,119 to build our community
THE IMPACT

27. First response within 5 minutes:
“This is brilliant. Thanks for appealing to my
competitive side!”
Attitude Shift:
“We want people to want to do training and not focus on the frustrations of changing
systems.”
• 86% completed at least one challenge
• 71% of users completed at least 50% of
their challenges (395 users / 560 users)
• 50% Completed ALL Challenges
• VOLUNTARY PARTICIPATION
THE RESULTS

28. Complete on Time:
“Is there a way to get our people to a little bit of training each week leading up to
the Go Live? At a minimum we want them to complete it all by Go Live.”
THE RESULTS
• 33% of all assigned challenges were completed on time
• 50% Completed all by Go Live
“The challenges only take five minutes to complete. They are a good way to keep
me up to speed until go live. I know that these challenges will help to minimize
transition pains. As a bonus, they may lead to a donation to one of your favorite
local charities.”

29. Build Essential Navigation Skills:
“We want our people to feel confident with the essential skills necessary to use
Viewpoint based on their role.”
THE RESULTS
• 82% of users completed first scavenger hunt “Logging into ViewPoint” (457 users / 560 users)
• 50% Proved their competence in core skills.
“During the workshops, I knew exactly who hadn’t done the challenges because they were the
one’s who couldn’t log into the system.” - Trainer

30. THE RESULTS
Nomination Quotes:
“Josef has been leading the charge to raise money for a charity that
helps to find a cure for a disease that effects million of men, women,
and children each year.“
"Dustin has welcomed the role of Viewpoint champion on a complex
corporate project and has been extremely willing to offer guidance to
each member of the team. He has set aside valuable time to assist
each of us, on an individual basis, as to how Viewpoint will benefit in
our respective roles moving forward. With busy schedules and full
work days, it's comforting to know that help is readily available.“
“Kyle encourages us all to complete our challenges. He's always one
of the first to get his done and then checking to make sure that others
are doing there. As much as anything else, he makes it a challenge
between each of us to match him.”
Encourage peer support:
“We can’t support 550 people, can we
get people helping each other?”
• 110 Individuals were nominated 580 times!
• 20% of participants helped their peers and championed their
cause.

31. How thisis changing the game?
1. Technology, operations, and learning all collaborated on a single
change solution
2. Data was public, instant, and showing progress towards things
people care about
3. WIIFM was embedded into every aspect of the solution, not just a
slide or email

32. HOW WILL YOU INSPIRE CHANGE?

33. STAY IN TOUCH
Dustin Shell
@dustinshell
Wendy Buehlman
@wbuehlman
@TiER1says