Ron Shields is a highly experienced credit controller with over 10 years of experience managing debtor accounts and negotiating outstanding payments. He has a proven track record of reducing debt and using communication and negotiation skills to collect outstanding monies. His most recent role was as a Credit Control Officer at Anytime Fitness, where he successfully reduced outstanding payments from $500 to $100 per month for each club. Prior to this, he held credit management roles at Trio Plumbing and Shiny Pty Ltd, where he oversaw large debtor portfolios and developed credit control processes. Ron is now seeking new opportunities as a results-driven credit controller.

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RON SHIELDS
2/19 Evita Terrace, West Meadows VIC 3049 | Phone: 03 9338 2404 | Mobile: 0400 072 570
Email: ronshields280@hotmail.com | LinkedIn: [LinkedIn]
CAREER PROFILE
Highly motivated and results driven credit controller with 10+ years experience in senior credit control roles and a proven
history of reducing and managing debt, assessing creditor history and negotiating improved outcomes in high pressure
environments. Exceptional communication skills with a demonstrated ability to build rapport and influence and negotiate
with creditors to collect outstanding payments. Strong organisational and time management skills with a proven ability to
schedule and prioritise tasks and follow up on payment arrangements to ensure weekly and monthly objectives are met.
High level of attention to detail with a demonstrated capacity to deal with large portfolios and high volume transactions
with precision. Hard-working, collaborative team player with sound financial acumen and a commitment to ongoing
professional development.
KEY SKILLS
 Results driven credit controller – with 10+ years experience in credit control roles and a proven track record of
reducing debt and managing customer relationships in a high growth environment
 Highly skilled in the timely collection of outstanding monies – in addition to bad debt analysis, account
reconciliation, assessing creditor history and maintaining accurate customer records
 Accomplished communicator – verbal, written, influencing and negotiating with a proven ability to build rapport,
influence and negotiate with suppliers and debtors to achieve desired outcomes
 Strong organisational skills – demonstrated capacity to schedule and prioritise tasks, follow up on payment
arrangements to final conclusion and to achieve weekly and monthly targets in a fast-paced environment
 High levels of attention to detail – proven ability to deal with large debtor portfolios and high volume transactions
with accuracy and precision
 Financial / commercial acumen – demonstrated history of prioritising collection of outstanding debts to maximise
account performance and retain existing business
 Leadership skills – extensive management experience including recruiting, training and supervising staff
 Collaborative team player – also works well independently and with minimal supervision
 Fast learning ability – with a commitment to ongoing professional development
EMPLOYMENT HISTORY
Credit Control Officer / Facilities Manager, Anytime Fitness July 2013 – February 2016
Anytime Fitness is a 24-hour health and fitness club operating over 3000 franchised locations in 20 countries. I was
responsible for managing a ledger of 1500 accounts for 10 clubs in Victoria in addition to maintaining and monitoring
club facilities.
Responsibilities
 Negotiated with members to collect outstanding membership fees
 Followed up with customers using all mean of effective communication regarding unpaid balances

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 Reconciled accounts receivable general ledger accounts for the month end close process
 Assessed the credit-worthiness of newly proposed and existing customers to ensure all members met company
requirements
 Liaised with collection agent to negotiate and settle outstanding payment arrears
 Organised and negotiated payment plans
 Responsible for accounts payable function
 Maintained accurate and up-to-date customer details and account records
 Managed maintenance, cleaning and repairs for 10 corporate clubs
 Attended weekly executive meetings
Achievements
 Successfully reduced outstanding payments from approximately $500 to $100 in rolling debt per month for each club
in an environment of rapid member growth
 Trained 10 club managers in basic creditor assessment and debt collection techniques
 Successfully managed and delivered a $400,00 cleaning and maintenance project for 5 new premises within 18
months to bring them in line with club standards
Credit Control Manager, Trio Plumbing May 2010 – July 2013
Trio Plumbing provides construction plumbing, roofing, architectural cladding and maintenance services to a range of
medium to large companies. The company employs 100 staff in Victoria.
Responsibilities
 Managed a large portfolio of debtor accounts
 Prepared delinquency reports
 Reconciled and allocated payments received
 Maintained bank guarantee and cash retention register
 Assessed clients’ eligibility for credit and process loan applications
 Liaised with collection agents and solicitors regarding accounts exceeding payment terms
 Attended weekly credit control meetings
Credit Manager, Shiny Pty Ltd May 2006 – May 2010
Shiny Pty Ltd is an embroidery company based in Fairfield, Victoria employing 60 staff. In this role I led a team of 4 staff to
manage a large portfolio of debtors.
Responsibilities
 Managed a large portfolio of debtors
 Assessed customer eligibility for credit and processed loan applications
 Prepared analysis of bad debts and made recommendations for proposed bad debt write offs
 Reconciled and allocated payments
 Prepared arrears letters and contacted debtors to request payment

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 Negotiated payment plans
 Prepared delinquency reports and overdue account statements
 Recruited, trained and supervised staff
Achievements
 Developed and implemented credit control processes and policies leading to establishment of 30, 60 and 90 day
payment terms, resulting in increased cash flow and more efficient collection methods
PREVIOUS CAREER SUMMARY
DATES POSITION ORGANISATION
April 2001 to May 2006 Administration Manager Alvercroft Pty Ltd
February 1993 to April 2001 Credit Manager Fairfax Community News
EDUCATION
[Year] [Course name, Institution]
COMPUTER / TECHNICAL SKILLS
 Clubwise
 Microsoft Excel
 SAP
 Knowledge of MYOB
REFERENCES
Available on request