Download to read offline
Uploaded byUppiliappan Gopalan
CCOR.pdf
The document describes the Customer-Chain Operations Reference (CCOR) model, which was created by the Supply Chain Council to provide a standardized framework for describing and linking supply chain management processes, metrics, best practices, and technologies. The CCOR model captures the consensus view of supply chain management and provides a unique structure to support communication among partners and improve supply chain effectiveness. It contains three levels of process detail - configuration, category, and element - to allow for decomposition of processes.
More Related Content
CCOR.pdf
- 1. Version 1.0 CCOR Quick Reference PLANRELATE SELL CONTRACT ASSIST SCOR is a registered trademark in the United States and Europe Customer-Chain Operations Reference-model The CCOR-model: The Customer-Chain Operations Reference-model (CCOR) is the product of the Supply-Chain Council (SCC), an independent, not-for-profit, global corporation with membership open to all companies and organizations interested in applying and advancing the state-of-the-art in supply-chain management systems and practices. The CCOR-model captures the Council’s consensus view of supply chain management. While much of the underlying content of the Model has been used by practitioners for many years, the CCOR-model provides a unique framework that links business process, metrics, best practices and technology features into a unified structure to support communication among supply chain partners and to improve the effectiveness of supply chain management and related supply chain improvement activities. PLAN PA Plan Assist PC Plan Contract PP Plan Customer Chain PR Plan Relate PS Plan Sell PA.1: Gather Assist Requirements PA.2: Gather Assist Resources PA.3: Balance Assist Requirements with Resources PA.4: Publish Assist Plan PC.1: Gather Contract Requirements PC.2: Gather Contract Resources PC.3: Balance Contract Requirements with Resources PC.4 Publish Contract Plan PP.1: Gather Customer Chain Requirements PP.2: Gather Customer Chain Resources PP.3: Balance Customer Chain Requirements with Resources PP.4: Establish Customer Chain Plans PR.1: Gather Relate Requirements PR.2: Gather Relate Resources PR.3: Balance Relate Requirements with Resources PR.4: Publish Relate Plan PS.1: Gather Sell Requirements PS.2: Gather Sell Resources PS.3: Balance Sell Requirements with Resources PS.4: Publish Sell Plan EP1: Manage Plan Business Rules EP2: Manage Customer Chain Performance EP3: Manage Plan Information EP4: Manage Customer Pricing EP5: Manage Customer Chain Assets Enable Plan EP6: Manage Knowledge Transfer EP7: Manage Customer Chain Configuration EP8: Manage Plan Regulatory Compliance EP9: Align Sales Plan with Financial Plan
- 2. RELATE R1 Relate to Intermediary R2 Relate to Grouped Account R3 Relateto Named Account R1.1: Identify Intermediaries R1.2: Assign Account Manager R1.3: Define Engagement Model R1.4: Obtain Customer Needs R1.5: Establish Customer Profile R1.6: Release to Sell R2.1: Select Engagement Model R2.2: Establish/Update Customer Profile R2.3: Select Account Group R2.4: Release to Sell R3.1: Qualify Customer R3.2: Assign Account Team R3.3: Define Engagement Model R3.4: Obtain Customer Needs R3.5: Establish/Update Customer Profile R3.6: Communicate Named Account Business Rules R3.7: Release to Sell R3.8: Identify Prospective Customer SELL S1 Sell to Intermediary S2 Sell to Grouped Account S3 Sell to Named Account S1.1: Define Engagement Model S1.2: Refine Customer Profile S1.3: Develop Business Model S1.4: Present Business Model S1.5: Obtain Feedback & Refine S1.6: Release to Contract S2.1: Select Engagement Model S2.2: Obtain Customer Needs S2.3: Determine Proposed Solutions S2.4: Present Solution to Customer S2.5: Release to Contract S3.1: Define Engagement Model S3.2: Refine Customer Needs (detailed) S3.3: Develop High Level Solution S3.4: Obtain Product/ Solution Expertise S3.5: Build & Test Prototype S3.6: Develop Detailed Solution S3.7: Release to Contract CONTRACT C1 Contract to Intermediary C2 Contract to Grouped Account C3 Contract to Named Account C1.1: Develop Product Offering C1.2: Publish Pricelist C1.3: Obtain Customer Agreement C1.4: Close the Deal C1.5: Release to Deliver C2.1: Receive Request for Contract C2.2: Configure Product/Solution C2.3: Price Product/Solution C2.4: Obtain Customer Agreement C2.5: Close Deal C2.6: Release to Deliver C3.1: Initiate Proposal C3.2: Configure & Price Proposal C3.3: Obtain Internal Approval C3.4: Present Proposal to Customer C3.5: Obtain Feedback and Refine C3.6: Obtain Customer Agreement C3.7: Sign Contract/ Close Deal C3.8: Release to Deliver ER1: Manage Relate Business Rules ER2: Manage Relate Performance ER3: Maintain Relate Information ER4: Manage Customer Portfolio ER5: Manage Relate Capital Assets Enable Relate ER6: Manage Relate Knowledge Transfer ER7: Manage Relate Network ER8: Manage Relate Regulatory Requirements ES1: Manage Sell Business Rules ES2: Manage Sell Performance ES3: Manage Sell Information ES4: Manage Solution Portfolio ES5: Manage Sell Capital Assets Enable Sell ES6: Manage Sell Knowledge Transfer ES7: Manage Sell Network ES8: Manage Sell Regulatory Compliance ES9: Manage Sales Force Compensation EC1: Manage Contract Business Rules EC2: Manage Contract Performance EC3: Manage Contract Information EC4: Manage Customer Pricing EC5: Manage Contract Capital Assets Enable Contract EC6: Manage Contract Knowledge Transfer EC7: Manage Contract Network EC8: Manage Contract Regulatory Compliance
- 3. For more information,please contact the Council office: In USA: Supply Chain Council 1331 H St. NW, Suite 500 Washington, D.C. 20005 Phone: +1 202-962-0440 Fax: +1 202-962-3939 Email: info@supply-chain.org In Europe: Supply Chain Council 287 Avenue Louise 2nd Floor BE - 1050 Brussels Tel: +32 2 627 0160 Fax: +32 2 645 2671 Email: Europe@supply-chain.org www.supply-chain.org Top Level (Process Types) Configuration Level (Process Categories) Process Element Level (Decompose Processes) Implementation Level (Decompose Process Elements) Customer-Chain Operations Reference-model Not in Scope PP1.1 Gather Customer Chain Requirements PP1.2 Gather Customer Chain Resources PP1.3 Balance Customer Chain Requirements with Resources PP1.4 Establish Customer Chain Plans Level # Description Schematic 1 2 3 4 CCOR Contains Three Levels of Process Detail Assist Relate Sell Plan Contract ASSIST Enable Assist EA1: Manage Assist Business Rules Processes EA2: Manage Assist Performance EA3: Manage Assist Information EA4: Manage Warranty EA5: Manage Assist Capital Assets EA6: Manage Assist Knowledge Transfer EA7: Manage Assist Network EA8: Manage Assist Regulatory Compliance A1 Self Assist A2 Assist Remote A3 Assist On-Site A1.1: Receive Inquiry/ Request A1.2: Route Request A1.3: Identify Solution A1.4: Propose Solution A1.5: Release Solution to Customer A1.6: Close Request A2.1: Receive Inquiry/ Request A2.2: Route Request A2.3: Identify Solution A2.4: Propose Solution A2.5: Distribute Solution A2.6: Release Solution to Customer A2.7: Close Request A3.1: Receive Inquiry/ Request A3.2: Authorize Request A3.3: Schedule On-site Assist A3.4: Obtain Materials A3.5: Repair Product A3.6: Dispose Materials A3.7: Close Request