Café Coffee Day was founded in 1996 in Bangalore, India and has grown to become the largest coffee chain in India with over 1500 outlets across 28 states. It aims to provide affordable, high quality coffee experiences. While it faces significant competition from other coffee chains and substitutes, Café Coffee Day differentiates itself through its large network of cafes, strategic locations, variety of products, and consistent customer service across outlets.

1. Presented By:
Gyan Prakash B-36
Dheeraj Kumar B-37
Café COFFEE DAY
"A lot can happen over coffee"...

2. Introduction
• Founded in 1996 by Mr. V.G. SIDDHARTHA
• India’s largest coffee conglomerate, the ABCTCL.
• Headquarter in Bangalore & ISO 9002 certified company
• First Café at Brigade Road, Bangalore in 1996
• 1534 outlets across 28 states of India
• Recently expanded their outlets in Karachi, Vienna, Dubai and
Prague
• Average Footfalls: 400 to 800 per café per day
• First to launch the ‘coffee bar’ concept in India
• Coffee day sources coffee from 5000 acres of coffee estates,
the second largest in Asia

3. Divisions of ABCTCL or Coffee Day Sub Brands
1. Exports
2. Coffee Day Fresh & Ground
3. Café Coffee Day
4. Coffee Day Vending
5. Coffee Day express
6. Coffee Day – Perfect
• Mission:- “To be the best Cafe chain by offering a world class
coffee experience at affordable prices.”
• Vision:- “To be the only office for dialogue over a cup of
coffee.”

4. Coffee Industry in India
• Sixth largest producer of coffee in the world
• Contribute 4% of the entire world coffees production
• As per the survey (Indian coffee board) increase rate in the
domestic coffee consumption was 5 to 6%
• Coffee consumption in India had increased to 94,400 tons in
2008
• India leading coffee exporters with clients across USA, Europe
and Japan.
• Exports comprised 80% of India's coffee production while only
20% was utilized for the domestic purpose
• Market dominated by Nescafe, Bru & Tata café, and Nescafe
however was the clear market leader with the share of Rs.
360 crores

5. Café format
CCD had ventured into multiple formats like-
1. Music cafés
2. Book cafés
3. Highway cafés
4. Cyber cafés
5. Garden cafés
And now they are planning to launch
• Sports Café, Fashion Café, and singles café

6. Competitions
• Direct Competitors: Barista, Cafe Mocha and Java green
• Indirect Competitors: McDonald, Haldiram
• Global Competitors: Star Bucks, Costa coffee
• Substitute effect
• Competitive coffee outlets and all have the same target
audience.
• Branches of all competitors are located close to each other
• Low degree of product differentiation

8. SWOT Analysis
Strengths
• Largest retail chain of cafes
• ISO 9002 certified company
• Quality and taste
• Youth oriented brand
• Cheaper products
• Over 1000 outlets and
300,000 visitors per day
Weakness
• High competition in this
segment
• Difficult to maintain brand
loyalty
• CCD stores are incurring
loses due to wrong site
selection.

9. Cont..
Opportunity
• Fastest growing industries in
Asia
• Preferred for informal
meetings
• Introduce cheaper versions
of coffee
• Tap the smaller towns/cities
• Global expansion
• Tie ups with other
companies for promotion
Threats
• Large unorganized market
• Competition with Barista,
Mochas etc
• Entry of foreign players like
star bucks
• Dependent on Govt
commodity rates

10. STP Analysis
•Middle class and upper middle class youth
•Students, House wives and youngsters
•People who value a great cup of coffee
•Seeks to target not just the youth but
anyone who is "young at heart”.
•Medium Price Band
“Third Place" away from the home and college
or workplace for the young and the young at
heart.
Café Coffee Day has its main consumer base
in the age group of 15-29 years.
SEGMENTATION TARGETING
POSITIONING

11. Key Target
Audience
• Major chunk of CCD customers falls within the age
group of 20 to 30 which accounts for 57% of the
overall percentage.
• The group comprises of mainly college going
students and young working professionals
9%
13%
21%
35%
24%
Age Group
Above 30
Below 19
16-19
20-24
25-30
27%
66%
7%
Married Students others

12. Key Target
Audience

13. Video

14. Product Mix

15. Cont..

16. Marketing Mix
Product
• Wide range of products
• Eatables adopted to Indian
taste buds like samosa,
biryani, masala sandwich,
tikka sandwich etc.
• Indian taste along with
classic coffee.
Price
• Affordable price- (20 to
200)
• Price of a cup of coffee is
(45-80)
Place
• Strategically located outlets
(High Street/ Family
Entertainment Centres and
near Highways)
Promotion
• Word of mouth publicity
• Association with Movies
(Main Hoon Na, Mujhse Saadi
Karoge, Khakee, etc).
• Café Citizen Cards
• Barter deals with other
brands

17. Cont..
Some of the important campaigns are-
1. Sugar free campaign
2. Levis campaigns
3. TVS scooty valentine campaign
4. The channel V get gorgeous hunt
5. The Himalaya honey campaign

18. People
• People at C.C.D. believe that
“People are hired for what
they know but fired for
how they behave”.
• Reward scheme like “people
of the month”
• Reward was always based
on attainable goals (SMART)
Physical Evidence
• Logo, Colours, Images
• Décor & Architecture
• Literature
• Dress Code
Process
• Order process - Based on
services (Customer read
menu and order).
• Flexible delivery process
(Customer can go directly,
take the order placed or
order delivered on his table)

19. Porter five force model
• Threat of new Entrants: (HIGH)
– Barista
– Costa Coffee
• Bargaining power of Buyers: (HIGH)
– Price comparison
– Variety of products
– Service provided
• Bargaining power of Suppliers: (LOW)
– Food items obtained from local suppliers
– Follows backward integration
– Coffee beans from its base in Bangalore

20. Cont….
• Threat of Substitutes Products: (VERY HIGH)
– Ice tea offered by Costa coffee
– Coffee offered by other competitors
– Cold drinks served in stadium
• Competition within an Industry: (VERY HIGH)
– Barista targeting same youth
– Pepsi and coke

21. Differentiation strategy
1. 1481 outlets in 200 cities
2. Right Locations
3. Place a cafe in every possible location where some business
can be generated.
4. To be present in educational institutions and corporate
campuses
5. Variety and wide choice
6. Good hospitality
7. Consistent service at all outlets