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Rice Lake Weighing Systems' new Calibration Services section provides resources about their calibration labs, traceability, documentation and how to have weights recalibrated. It includes a recalibration form and descriptions of different certificate types. The document is a catalog that describes Rice Lake's calibration services and provides specifications and pricing for various calibration weights and balances.

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Calibration Service Section Rice Lake’s new Calibration Services section features important information and resources to help you learn more about our labs, traceability and documentation. Additionally, this section walks you through how to have your weights recalibrated, the recalibration form and a description of each certificate.
2 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Table of Contents Calibration Services Calibration Services................................................................... 20 Documentation.............................................................................. 23 Certificate of Weight Calibration (Accredited)..................................................................................... 25 Certificate of Weight Calibration (Non-accredited)......................................................................... 26 Statement of Accuracy*......................................................... 27 Rice Lake Certificate Selection Guide........................ 28 Calibration Weight Best Practices................................... 30 Weight Recalibration Request............................................ 31 Statement of Decontamination......................................... 33 Calibration Weights Weight and Calibration Specifications........................37 Cast Iron...............................................................................................39 Grip-handle and Nesting Slab Weights Cast Iron...............................................................................................40 Grip-handle Weights Cast Iron...............................................................................................41 Slotted Interlocking and Hanger Weights Cast Iron...............................................................................................42 Counterpoise and Hanger Weights Avoirdupois........................................................................................43 Counterpoise and Hanger Weights Metric Individual Weights.......................................................45 Avoirdupois Individual Weights..........................................46 Metric Sets...........................................................................................47 Range: 5 g and 50 g Range: 100 g Range: 500 g Range: 1 kg Range: 2 kg Range: 5 kg Avoirdupois Set...............................................................................53 Range: 4 oz Range: 1 lb Range: 2 lb Range: 5 lb Range: 10 lb Metric Cube and Ring Weights; Avoirdupois Ring Weights.......................................................61 Troy Cylindrical/Leaf Weights..............................................62 Pennyweight Cylindrical and Leaf, Grain and Lift Truck Weights.................................................................63 Specialty Weights/Cube Weights Sets..........................64 Avoirdupois and Metric Individual  Hook Weights....................................................................................65 Avoirdupois and Metric Individual Hangers and Slotted Weights....................................................................66 Metric Kits............................................................................................68 Metric Individual Weights.......................................................69 Avoirdupois Kits..............................................................................70 Avoirdupois Individual Weights..........................................71 Metric Kits............................................................................................73 Metric Individual Weights.......................................................74 Avoirdupois Kits..............................................................................79 Avoirdupois Individual Weights..........................................80 Essential Weights............................................................................83 Metric Sets...........................................................................................84 Range: 500 mg Range: 20 g Range: 50 g Range: 100 g Range: 200 g Range: 300 g and 500 g Range: 1 kg Range: 2 kg Range: 3 kg and 5 kg Range: 10 kg Range: 20 kg and 25 kg Avoirdupois Sets..........................................................................106 Range: 50 lb through 2 lb Metric Kits.........................................................................................109 Metric Kits and Weights.........................................................110 Metric Sets........................................................................................111 Range: 500 mg-50 g Range: 100 g Range: 200 g Range: 500 g Range: 1 kg Range: 2 kg Range: 5 kg Range: 10 kg Range: 20 kg Sealing Plugs..................................................................................127 Gloves/Transfer Equipment................................................128 Cases...................................................................................................130 Transfer Cart/Touch-Up Paint/ Canvas Dust Covers.................................................................132 Balances Equipoise Series...........................................................................136 Compact Balance TC Series............................................................................................138 Tuning Fork Compact Balance TP Series..............................................................................................140 Tuning Fork Precision Balance TS Series..............................................................................................142 Tuning Fork Stainless Steel Washdown Balance TA Series.............................................................................................144 Tuning Fork Analytical Balance MC Series..........................................................................................146 Mass Comparator Ion BM Series..................................................................................148 Micro, Semi-Micro Analytical Balances
3 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Table of Contents Phoenix GH Series......................................................................150 Analytical/Semi-Micro Balances Gemini GR Series........................................................................152 Analytical/Semi-Micro HR-AZ/A Series.............................................................................154 Analytical Balance Orion HR Series.............................................................................156 Analytical/Semi-Micro AD-4212A Series..........................................................................158 Analytical Balances GX Series...........................................................................................160 Toploader Balances GF Series............................................................................................162 Toploader Balances GF-P Series.......................................................................................165 Toploader Balances FXi Series...........................................................................................166 Toploader Balances FXi-WP Series..................................................................................168 Toploader/Washdown Balances AD-1683.............................................................................................170 Static Eliminator EJ Newton Series.........................................................................172 Compact Balances EK-EP Series.....................................................................................174 Intrinsically Safe Compact Balances EK-i Series.........................................................................................176 Compact Balances EW-i Series........................................................................................178 Compact Balances GX-K Series.....................................................................................180 Industrial Balances GF-K Series......................................................................................182 Precision Balances GP Series...........................................................................................184 Industrial Balances MS-70/MX-50/MF-50/ML-50..............................................187 Moisture Analyzers Pioneer ™ ...........................................................................................190 Analytical/Precision Balances Explorer ® ..........................................................................................192 Semi-Micro Explorer ® ..........................................................................................193 Analytical Balances Explorer ® .........................................................................................194 Precision Explorer ® Pro..................................................................................196 High Capacity Adventurer Pro ® .........................................................................198 Precision Balances MB Series...........................................................................................200 Moisture Analyzer Scout ® ................................................................................................202 Portable Electronic Balances CS Series............................................................................................205 Compact Scale CL Series............................................................................................206 Compact Scale HH Series............................................................................................207 Handheld Compact Scale YA Series............................................................................................208 Pocket Scale Triple Beam......................................................................................209 Mechanical Balance Harvard Trip Balance...............................................................211 Mechanical Beam Dial-O-Gram ® and Cent-O-Gram ® ...........................212 Mechanical Balances Field Test Scale.............................................................................213 Mechanical Balance Heavy Duty Solution.................................................................214 FD Series.............................................................................................215 Food Portioning Scale Navigator ™ XT...............................................................................217 Battery-Operated Compact Scale Valor ® 7000......................................................................................218 Compact Bench Scales Valor ® 3000 Xtreme..................................................................219 Compact Precision Scales Valor ® 3000 Xtreme..................................................................220 Compact Washdown Scales Valor ® 2000......................................................................................221 Compact Washdown Scales Valor ® 1000......................................................................................222 Compact Precision Scales Cubis ® ................................................................................................224 Ultra-Micro/Micro Cubis ® ................................................................................................226 Semi-Micro and Analytical Balances Cubis ® ................................................................................................228 Milligram Balances Cubis ® ...............................................................................................230 Toploading Balances Quintix/Secura.............................................................................234 Semi-Micro Practum/Quintix/Secura......................................................236 Analytical
4 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Table of Contents Practum/Quintix/Secura......................................................238 Precision Entris......................................................................................................240 MA37 and MA160......................................................................242 Moisture Analyzer AbleCable ® ....................................................................................243 RS-232/USB Serial Smart Cable Direct, Keyboard Input Direct go-between™ .................................................................................244 Data Capture and Storage Standard Balance Slab..........................................................245 Clean Room Table.....................................................................245 Granite Scoops................................................................................................245 Kasota Stone Standard Balance Table.......................................................245 Kasota Stone Anti-Vibration................................................................................245 Prove™ Statistical Printer........................................................246 Static Solutions Static Brushes/Ionizing Strips and Accessories.........................................................................248 Reference Selecting Mass Standards and Test Weights.........250 Weight Classification, International Laboratory Weights and Precision Mass Standards....................252 Weight Classification, U.S. Laboratory Weights and Precision Mass Standards....................................................254 Metric Weight Tolerances....................................................256 Weight Classification, U.S. Field Standard..............257 Weight Tolerance, Metric.....................................................258 Weight Tolerance, Avoirdupois.......................................259 Weight Tolerance, Ounces.................................................260 Weight Tolerance, Troy Ounces......................................261 Weight Tolerance, Pennyweight and Grain..........262 Weight Tolerance, Carats, Apothecary Scruples..............................................................263 Weight Tolerances.....................................................................264 Metric Weight Tolerances....................................................265 Factors in the Environment.................................................266 Weights, Balances and Uncertainty............................268 Properties of Magnetism in Mass Standards.........272 Weight Cleaning Procedures............................................275 Balance Verification Using Calibrated Weights.277 Glossary of Terms.......................................................................280
5 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Shipping Information FREIGHT SERVICES OFFERED "SMALL PACK" LTL TRUCK LOAD Nationwide Same Day Service Y*  *** Y* N Next Day (AM) Y** Y** Y** Next Day (END OF DAY) Y Y** Y** 2 Day Y Y Y 3 Day Y Y Y Ground Y Y Y Canada Y Y Y Mexico Y Y Y Express Freight (Air-over 150 lb)*** Y Y N International (Sea) Y Y Y International (Air) Y Y N * Subject to cost/distance ** Subject to distance *** Subject to flight availability and proximity of nearest airport Same Day Services These services do not carry the same service guarantees that standard delivery schedules do and are subject to availability Small Parcel Services We ship with internationally recognized parcel carriers based on delivery time and services offered. Determining Dimensional Weight for Small Parcel Shipments for Air & Ground When shipping via air services, couriers require that the shipping weight be determined by the greater of the actual weight of the boxed product or its dimensional shipping weight. The formula for calculating dimensional shipping weight is as follows: L x W x H/166 for domestic air shipments and L x W x H/139 for international air shipments. Rice Lake Weighing Systems takes the added precaution of double boxing some of our electronic products and balances. This may result in dimensional weight charges by the carrier when shipping by air. Even with this added precaution, we suggest that you always ship high precision and fragile products via air service. Less Than Truck Load (LTL) Full service LTL coverage for the continental United States, Puerto Rico, Canada and Mexico. Note: A standard LTL delivery is considered to be one that ships from either a company or partner dock to arrival at a standard commercial address with disposition of the goods at the rear of the truck to enable off loading by material handling equipment provided by the consignee at either ground level or via loading dock. Allied to this, the freight in question should be palletized and secured in a way to facilitate the safe handling of the freight with no one dimension over seven feet, six inches. Any LTL delivery falling outside of this criteria may well accrue accessorial charges levied by the carrier in line with their tariff rules. It is recom- mended that any potential accessorial cost are discussed at the time of order placement so that these costs can be billed appropriately at the time of shipment. If this is not the case, RLWS reserves the right to charge the customer retrospectively for any accessorial costs incurred during the delivery process. Accessorial charges include, but are not limited to the following: Lift gate, call for appointment and guaranteed delivery: Day and by 10:30 a.m. (where available). Excessive length, inside delivery NOTE: To inside of first threshold crossed only, high cost delivery areas such as government sites and mines, re-delivery, re-consignment, residential and restricted access shipments. All prices are available on request. Full Truckload Various truckload providers give us the ability to ship to the contiguous United States, Alaska, Canada and Mexico Forwarders (International Freight) We can provide service through a forwarder of our choice, or select one of your preferred forwarders. Air freight: All of our forwarders are internationally recognized brands Ocean freight: All of our forwarders are internationally recognized brands
On average, regardless of carrier, 2% of all freight is damaged in transit. Don’t let the delivery person slip away. And don’t get left holding the bag. Rice Lake merchandise is packaged carefully to arrive at your location on time, intact and in perfect working order. We don’t ship damaged goods, and we work with many of the most reputable national carriers. But know this—anytime a package is sent, as many as 2 out of 100 will be mishandled. To be sure your business doesn’t take the hit for someone else’s mistake—INSPECT before you sign. Whether or not the product itself has been damaged, remember—your signature accepts the delivery as is, releasing the carrier and supplier of all liability, unless you take action: • Make note of any damage to the packaging, no matter how slight, including re-packaging, water damage, scratches to paint, etc. Take photos if possible to back up any necessary claims. • Do not accept or sign for as “unchecked”—this is not an acceptable disclaimer. • Where damage to contents is obvious, take photos and refuse the shipment. Notify your supplier immediately with the claim number provided by the driver. Noting the condition of your delivery upon receipt is the only recourse when making a damage claim. Follow these steps and you’ll get replacement merchandise faster, keep costs down and ensure the carrier is held responsible for their mistakes; not you, and not your supplier. 800-472-6703 www.ricelake.com
7 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Trademarks The following product names, logos, brands and other trademarks featured or referred to within this publication are the property of their respective trademark holders. Access™ Adventure Pro® Allen-Bradley® Amphenol® AstraLabel™ AstraLink™ AutoCal™ Beldfoil® Bitstream® Bluetooth® Cardinal® Cent-O-Gram® Centronics® Citizen® ConnexLink™ ControlNet® Conxall® CRS™ Cubis® Datalogic QuickScan® Datamax-O'Neil® DeviceNet™ Dial-O-Gram® DIGI® Discovery™ Dymo® EPL® EPL2® EPSON® ESC/POS® Excel™ Explorer® Fairbanks™ Flintec™ Genius® Hewlett-Packard™ Howe™ IBM® InCal™ Intel® Interchange® Intercomp CS™ Intercomp PT300DW™ Intercomp PT300™ IONMASTER™ iPAQ™ ISOBAR® ISOBLOK® JavaPOS™ LabelView™ LifeGuard™ Linux® LoopTracker™ Lotus™ Maxi-Scoop™ MaxWax™ Microline® Microsoft® Midrics® MIFARE® Mobile 5.0™ Motiontrap™ Motorola ColdFire® MS-DOS™ NatraSorb® Novell® OHAUS® OKI® Pax® pcANYWHERE® Peachtree® Pioneer™ PowerCell® Powerware® PreVent™ Prodigy Max™ Prodigy™ Profibus® ProPrinter® Quencharc® Quickbooks® QuickScan® QuikSharp™ R Stahl® Ranger™ Rapid Exchange® Rockwell Automation® Roman and Swiss™ S4M™ Sartorius® Satorious® Scout Pro® SI® STAR® The Crosby Group LLC SUREFOOT™ Symbol® TekLynx® Toledo® Torque™ TRANSCORE® Trooper® Turck® Valor® Voyager® Vulcan® WinCT® Windows® WinWedge® Xscale® XTend-PKG™ Zebra® ZigBee™ ZPL®
8 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Customer Service Contacts At Rice Lake Weighing Systems we strive to give you the best customer service in the industry.You can depend on our knowledgeable staff to deliver decisive, courteous assistance when you need it most. Customer Service Representative Hours (CST): Monday through Friday 6:30 AM to 6:30 PM; Saturday 8:00 AM to Noon Murray Stewart Western Canada Region 715-434-5194 Fred Slack Europe 715-434-5822 Scott Schumacher Northeast Region 715-434-5349 Michael Bordino Southeast Region 715-434-5079 Tim Broemmer Heavy Capacity Sales 715-736-6457 Jim Lynch Mid-Atlantic Region 715-434-5077 Reggie Mabe Eastern Canada Region 715-434-5049 Don Martin Southwest Region 715-434-5134 Chris Hanson Midsouth Region 715-434-5069 Jim Gruchalla Lower Midwest 715-434-5084 Brad Harder Upper Midwest 715-736-6470 Jeff Canfield Allegheny Region 715-434-5081 Roger Kimber Northwest Region 715-434-5097 Tim Campbell Great Lakes Region 715-434-5067 United States and Canada Field Sales International Field Sales Jose Mathew Middle East/Asia/Africa 715-434-5048 Duco Kroon Europe 715-434-5804 Manuel Talancon Latin America 715-434-5041 Martin Devilla Rice Lake de Mexico 715-434-5258 Jaap Oosterlee Europe 715-434-5816 Guru Ganesh Managing Director, India DominicHodkiewicz Director of Manufacturing Joe Grell Vice President Heavy Capacity Bruce Johnson Customer Service Manager Kevin Marshall Logistics Manager Patrick Ranfranz Director of Marketing Dick Shipman Quality Manager Walter Hendriks Managing Director, Europe Customer Relations John Hughes Vice President of Business Development Tom Kowalski Vice President of Technology Todd Backer Vice President of Engineering/Innovation Mark O. Johnson Chief Executive Officer Mark Johnson, Jr. President Steve Parkman Chief Operating Officer Jeff White MMU Sales Associate Jeff Malinowski MMU Sales Director Mobile Marketing Unit
9 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Ben Fauske Technical Support Manager John Eisele Doug Hagie Darin Idess Sharon Miller Efrain Molinari Habla Español Mike Schilling Marvin Stodola Rob Shofner Sales Engineers Heavy Capacity Sales Matt Davis Karen Hansen Tony Zillmer Bobbie Stiver Habla Español Parle Français Peter Allen Export Customer Service Supervisor Gloria Miranda Habla Español Jennifer Krahenbuhl International Region Customer Service Contacts Continued Kurt Labanowski Medical 715-434-5430 Thomas Kendall Onboard Systems 715-434-5177 Joe Giglio Medical 715-434-5068 Steve Delaney Livestock Scales 715-434-5293 Product Specific Sales Directors Janelle Alton Andrew Burish Karja Keller Tricia Larson Gene Marquardt Dave Jalowitz Deanna Stanley Inside Sales Supervisor Kally Wagner Lynnette Thompson Len Nicpon Russ Schnacky John Tennant Ali Richter Terica Schamberger Sales Referral/Lead Coordinator Becky Clausen Inside Sales Landon Nielson
10 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Customer Service Contacts Continued Randee Bauch Diane Gagner Warranty/Returns Les Karpiel Deb Hayton Lisa Maciosek Warranty/Returns Phil Stoeberl Electronic Assembly Repair Manager Dale Koehler Tracy Lavaliere Repair Department Shannon Ullom Lynette Marshall Financial Services Supervisor Melissa Olson Marcia Fankhauser Nicole Dostal Terri Brinker Wendy Boese Financial Services Nancy Puig Michelle Rataj Tammy Kline Receptionists Layne Siverling Brady Reetz Mark Ware Kyle Messerly Chris Lancaster Joe Heinicke Mark Hopland Patrick Hillman Alan Dobrowolski Don O’Connell Retail Scott Ross Greg Stager Parle Francais Preston Reed Technical Support Tim Carroll National Sales Manager Phil Gray Director of Operations Dave Taylor Director of Engineering Ron Wenzel Vice President International Sales and Aviation Products Jim Norvid Mechanical Engineering Manager MSI Dan Dowd National Sales Manager
11 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Terms and Conditions The terms “buyer,” “authorized reseller,” and “customer” as used herein, shall mean the party placing the purchase order with Rice Lake Weighing Systems. No contractual relationship between Rice Lake Weighing Systems and said party shall arise until such time as a purchase order has been accepted by Rice Lake Weighing Systems and such acceptance has been indicated on a written acknowledgment. Tenders which do not stipulate an acceptance period shall not be binding. Orders shall be subject to Rice Lake Weighing Systems’ standard terms and conditions as printed below, subject to correction for clerical errors. These sales terms and conditions shall be binding if declared applicable in the tender or in the order acknowledgement. Any conditions stipulated by the buyer which are in contradiction to these sales terms and conditions shall only be valid if expressively acknowledged by Rice Lake Weighing Systems in writing. 1. Prices (a) Rice Lake Weighing Systems (Rice Lake) prices are net 30 days Ex Works Rice Lake plant. Orders are subject to approval of our credit department with rights reserved to change or withdraw credit terms without notice and to terminate any orders when invoices for work done thereon have gone unpaid for 60 days. (b) Prices do not include taxes of any kind by federal, state, municipality or other governmental authority, which Rice Lake may be required to collect or pay with respect to the sale or shipment of goods sold hereunder. Regardless of when any such taxes are determined or become payable, all taxes would be the responsibility of the customer and would be in addition to the prices quoted hereon. (c) This quotation is made upon the basis of the cost of materials and labor as of the date of this quotation. A change in such costs shall give Rice Lake the right to alter prices to reflect such changes in cost. 2. Shipment, Title, Risk of Loss (a) All shipments are Ex Works point of shipment. Title and risk of loss or damage passes to the customer upon presentation of the goods to the customer’s carrier at Rice Lake’s facility, except that title and risk of loss or damage as to customer’s partially manufactured parts and raw materials delivered to Rice Lake, and as to jigs, fixtures and tools specially ordered for the customer shall at all times remain with the customer. (b) Rice Lake does not carry fire insurance upon jigs, fixtures and tooling built by Rice Lake for customers or supplied to Rice Lake by customers, nor does Rice Lake carry insurance upon raw materials supplied to Rice Lake by customers. Customers assume all risk of loss, damage or destruction of jigs, fixtures, tooling or raw materials belonging to the customer in Rice Lake custody caused by fire, water, gas, natural disasters, strikes, insurrection, riots or by acts of the civil or military authorities and whether or not such loss, damage or destruction was the result of our negligence or misconduct or that of our agents or employees. The customer agrees to indemnify and hold Rice Lake harmless from all direct and consequential costs and damages resulting from such loss. (c) Except as hereinabove stated, we agree to maintain all jigs, fixtures and tooling built by Rice Lake in working condition for their normal life only, except that our liability in this respect shall not extend more than one year after the completion of the most recent production order. 3. Quantity, Materials and Tolerances (a) Unless dimensions are limited by a specific tolerance, it is understood that the production variations as published by Rice Lake will be acceptable. (b) Rice Lake will not be responsible for color, thickness variations, or flaws in sheets or parts from which fabrications are made, nor for other material variations beyond our control. (c) Rice Lake assumes no responsibility for loss or damage occurring by reason of delay or inability to deliver caused by fires, strikes, accidents, embargoes, car shortages, delays of carriers, insurrection, riots, acts of the civil or military authorities, nor will we assume responsibility for any reason whatever for damages of any kind on account of failure to deliver at the time specified. The customer shall indemnify and hold Rice Lake harmless from all direct and consequential costs and damages resulting from such loss or delay. (d) Unless otherwise specified, delivery of 10 percent more or less of completed parts than the quantity specified shall constitute fulfillment of this order and any excess not exceeding 10 percent shall be accepted and paid for by the customer. (e) In the event any raw material specified for incorporation into the product covered by this proposal shall become unavailable, Rice Lake shall notify the customer and the customer may direct Rice Lake to substitute available material for that originally specified; it being understood and agreed that the customer shall assume any and all consequences resulting from such substitution. 4. Patents If this quotation covers parts made specifically for the customer, the customer agrees to indemnify and hold Rice Lake harmless against any loss resulting from infringement of patents or trademarks, or from claims of such infringements and shall pay all legal and defense costs incurred by Rice Lake in the defense of such actions. 5. Software Unless specifically otherwise stated, any and all software associated or part of any product sold, loaned on trial or demonstration to the customer is to be considered proprietary to Rice Lake. The customer agrees not to duplicate for distribution or to sell or distribute in any way without the prior written consent of Rice Lake. 6. Changes And Cancellation: Rejection, Claims (a) Orders placed with Rice Lake are not subject to cancellation, change or reduction in amount or suspension of deliveries except with Rice Lake’s consent and upon terms that indemnify Rice Lake against loss. Unless confirmed in writing, all verbal agreements are void. (b) Rice Lake will not be responsible for changes in design, deliveries or other instructions, unless they are furnished in writing. The customer agrees to pay for all tooling charges caused by changes in design or specifications.
12 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Terms and Conditions (c) Samples submitted shall be deemed approved unless written rejection is received within two weeks of submission. (d) Manufactured parts will be shipped and billed as they are produced. (e) Claims for shortage or rejections for defects must be made within 10 days of receipt of goods. Credit will be rendered on such defective parts after we have had an opportunity to inspect them, provided they are returned to our factory, transportation charges prepaid, within 30 days, and provided they have not been altered or defaced in any way. 7. Tooling and Designing (a) In consideration of the engineering service necessary in the designing of jigs, fixtures and tooling not being charged for, but being quoted on the basis of labor and material only, and not at their fair market value, such jigs, fixtures and tooling shall remain in our possession for at least one year. Thereafter, the customer desiring delivery of such jigs, fixtures and tooling shall pay an engineering charge of 50 percent of the original price of said jigs, fixtures and tooling and accept same as-is. (b) When requested, we will submit suggestions concerning design and construction of parts, but we will not accept responsibility of liability for the practicability of these suggestions if adopted by the customer. 8. Delivery and Adjustment to Price (a) If the customer requests that the goods be manufactured and shipped on a date (or dates) earlier than originally agreed to by Rice Lake and the customer, and Rice Lake agrees to the earlier date (or dates), any increase in the cost of performance incurred by Rice Lake resulting from earlier manufacture and shipment will be included in an adjustment of the purchase price to be made by Rice Lake and will be paid by the customer. (b) Should shipments be held beyond scheduled date for convenience of the customer, goods will be billed and charges will be made for warehousing, trucking and other expenses incident to such delay. Reasonable and sufficient care is taken by Rice Lake in crating its goods. Rice Lake cannot be held responsible for breakage after having received “in-good-order” receipts from the transportation carrier. All claim for loss and damage must be made by the customer to the carrier, but we will assist insofar as practical in securing satisfactory adjustment of such claims. 9. Payment and Liens (a) All invoices shall be due and payable when submitted for payment in accordance with the revisions of Rice Lake terms. No withholding of funds, back charges or credits against amounts otherwise due to Rice Lake will be permitted unless specifically agreed to in writing by Rice Lake. Settlement of any amounts due to the customer will be negotiated as separate items and not as offsets against amounts otherwise due to Rice Lake from the customer for products sold hereunder. (b) Any unpaid account for work done shall constitute a lien on any jigs, fixtures, manufactured parts and raw materials in Rice Lake possession. In the event any account remains open and unpaid for 90 days, Rice Lake reserves the right to use the customer’s jigs and fixtures to make parts therefrom, and to sell or dispose of manufactured parts and raw materials. (c) The customer shall not assign or transfer any rights or obligations arising from this proposal, or monies payable thereunder, without the prior written consent of Rice Lake, and any such assignment or transfer made without such written consent shall be deemed null and void. 10. Additional Provisions (a) Errors—stenographic and clerical errors are subject to correction. (b) These terms and conditions constitute the entire contract between the customer and Rice Lake, transcending any oral arrangements or representations which may be inconsistent therewith. (c) This quotation is made under and shall be governed by the laws of the state of Wisconsin. 11. Resale of Rice Lake Weighing Systems Products In order to ensure compliance with the U.S. Export Administration Regulations we ask you to comply with the following: (a) The customer shall not export or re-export Rice Lake Weighing Systems products, either directly or indirectly, in contravention of any applicable law, statute or regulation and will first obtain any required licenses or authorizations from the relevant government authority when necessary as prescribed by law. (b) The customer confirms that it is familiar with and complies with the relevant national and international export control regulations and embargo regulations. The customer furthermore confirms that it is in particular familiar with and complies with the U.S. Department of Commerce, Export Administration Regulations; U.S. Department of Treasury, OFAC Sanctions; the U.S. Department of Defense, ITAR requirements and the U.S. Department of State regulations. (c) If deemed necessary, Rice Lake Weighing Systems, in individual cases may make further requests from the customer for information required for export compliance. (d) Should it be necessary for the customer to obtain an export license from the appropriate authorities pursuant to the aforementioned regulations, the customer shall apply for such a license autonomously and at their own expense. The foregoing warranties are exclusive and in lieu of all other express and implied warranties whatsoever, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Rice Lake shall not be subject to any other obligations or liabilities whatsoever with respect to parts manufactured or supplied by Rice Lake or services rendered by it. Anything herein to the contrary notwithstanding, Rice Lake shall not be liable for incidental and consequential damages, and in substitution for all remedies which the customer may have under any applicable law. The customer’s sole and exclusive remedy against Rice Lake for any breach of warranty or any other breach relating to goods delivered pursuant hereto shall be for repair or replacement (at Rice Lake’s option) of the goods or parts effected by such breach.
13 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Warranty and Limitation of Liability Warranties Standard Product Limited Warranty Rice Lake Weighing Systems (Rice Lake) warrants that all Rice Lake brand equipment and systems properly installed by an authorized reseller or original equipment manufacturer (OEM) will operate per written specifications as confirmed by the authorized reseller/OEM and accepted by Rice Lake. All systems and components are warranted against defects in materials and workmanship for one (1) year from the date of shipment from Rice Lake, unless otherwise stated in the product catalog or manual. Rice Lake warrants that the equipment sold hereunder will conform to the current written specifications authorized by Rice Lake. Rice Lake warrants the equipment against faulty workmanship and defective materials. If any equipment fails to conform to these warranties, Rice Lake will, at its option, repair or replace such goods returned within the warranty period subject to the following conditions: — — Upon discovery by the customer of such nonconformity, Rice Lake will be given prompt written notice with a detailed explanation of the alleged deficiencies. — — Individual electronic components returned to Rice Lake for warranty purposes must be packaged to prevent electrostatic discharge (ESD) damage in shipment. Packaging requirements are listed in the publication, “Protecting Your Components from Static Damage in Shipment,” available from the Rice Lake equipment return department. — — Examination of such equipment by Rice Lake confirms that the non-conformity actually exists, and was not caused by accident, misuse, neglect, alteration, improper installation, improper repair or improper testing. Rice Lake shall be the sole judge of all alleged nonconformities. — — Such equipment has not been modified, altered or changed by any person other than Rice Lake or its duly authorized repair agents. — — Rice Lake will have a reasonable time to repair or replace the defective equipment. The customer is responsible for shipping the product to Rice Lake. Rice Lake is responsible for shipping the product back to the customer. — — In no event will Rice Lake be responsible for travel time or on-location repairs, including assembly or disassembly of equipment. Nor will Rice Lake be liable for the cost of any repairs made by others. — — On all intrinsically safe equipment, any field repair or modifications voids any and all warranties expressed or implied and void F.M. approval. — — Any loose hardware, screws, washers or non-ESD bags of hardware stored inside indicator will void warranty. This could cause harm to repair technician or damage the CPU board. — — If just the board is sent in for repair, the serial number of the product the board is from should accompany the board. These warranties exclude all other warranties, expressed or implied, including without limitation warranties of merchantability or fitness for a particular purpose. Neither Rice Lake nor the authorized reseller will, in any event, be liable for incidental or consequential damages at the point of use. Rice Lake and the customer agree that Rice Lake’s sole and exclusive liability hereunder is limited to repair or replacement of such goods. In accepting this warranty, the customer waives any and all other claims to warranty. Should the seller be other than Rice Lake, the customer agrees to look only to the seller for warranty claims. No terms, conditions, understanding or agreements purporting to modify the terms of this warranty shall have any legal effect unless made in writing and signed by a corporate officer of Rice Lake and the customer. Custom Software Limited Warranty Rice Lake Weighing Systems (Rice Lake) warrants that (a) the software will perform in accordance with the specification and accompanying written endorsement by the customer for a period of 90 days from the date of receipt; (b) any hardware accompanying the software will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of shipment from Rice Lake; and (c) the customer should perform inspection and testing of software products prior to installation. This limited warranty is void if failure of the software or hardware has resulted from accident, abuse, misapplication or incorrect customer specification. Any replacement software will be warranted for the remainder of the original warranty period or 30 days, whichever is longer. If the software fails to conform to these warranties, Rice Lake will, at its option, repair or replace such goods returned within the warranty period subject to the following conditions: — — Upon discovery by the customer of such nonconformity, Rice Lake will be given prompt written notice with a detailed explanation of the alleged deficiencies. — — Examination of software by Rice Lake confirms that the nonconformity exists, and was not caused by accident, misuse, neglect, alteration, improper installation, improper repair, improper testing or incorrect customer specification. Rice Lake shall be the sole judge of all alleged nonconformities. — — Rice Lake will have a reasonable time to repair or replace the software. The customer is responsible for shipping charges both ways. — — In no event will Rice Lake be responsible for travel time or on-location repairs, including assembly or disassembly of equipment. Nor will Rice Lake be liable for the cost of any repairs made by others. These warranties exclude all other warranties, expressed or implied, including without limitation warranties of merchantability or fitness for a particular purpose. Neither Rice Lake nor the authorized reseller will, in any event, be liable for incidental or consequential damages at the point of use. Rice Lake and customer agree that Rice Lake’s sole and exclusive liability hereunder is limited to repair or replacement of such goods. In accepting this warranty, the customer waives any and all other claims to warranty. Should the seller be other than Rice Lake, the customer agrees to look only to the seller for warranty claims. No terms, conditions, understanding or agreements purporting to modify the terms of this warranty shall have any legal effect unless made in writing and signed by a corporate officer of Rice Lake and the customer.
14 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Warranty and Limitation of Liability Return Policies Our commitment to our Customers states that if any standard product purchased from Rice Lake does not work, or if the incorrect product is shipped, return it in its original shipping carton with all accessories in “like new” condition for full credit or replacement within 30 days of purchase. Electronic components returned to Rice Lake must be properly packaged to prevent electrostatic discharge (ESD) damage in shipment. Packaging requirements are listed in the publication, “Protecting Your Components from Static Damage in Shipment,” available online or from our returns department. This policy and the 30-day limit also apply to any products drop-shipped directly from the manufacturer. Please note that if an incorrect quantity of product was shipped, Rice Lake must be contacted within 10 days of the purchase. Upon notification, we will immediately correct the situation. A restocking charge will apply if equipment is not in like- new condition. The restocking charge is directly proportional to the amount of time and material required to return the item to resalable condition—we will make every effort to do this quickly and economically. Equipment that has been abused and/or shows signs of excessive wear and cannot be reconditioned and resold will not be accepted for return or credit after excessive wear or modification. As Applied to Drop Shipments All Rice Lake return guidelines apply to products drop-shipped directly from the manufacturer. If a perceived error occurs, Rice Lake will investigate to the best of our ability to determine if the error occurred prior to shipping, during shipping, or at the end user site. If our records and subsequent investigation indicate that the shipment was correct when it left our factory, our responsibility extends only to the authorized reseller, not their end user. Our standard product warranty notes that our coverage extends only to equipment and systems properly installed by an authorized reseller. Obtaining an RMA A return authorization number (RMA) is required for all materials being returned to Rice Lake for credit. Flat rate repairs require purchase orders at time of RMA issuance. When returning equipment for repair or warranty reimbursement consideration, these simple steps will help to expedite your request: 1. Call our returns department. 2. Please have your customer number and both the item description and problem for a repair. 3. Please have the original sales order or invoice number for items to be returned for credit or warranty. NOTE: See return policy 4. An RMA number will be given for eligible returns. This RMA number may also be faxed or emailed per your request. Return Shipments Outside the United States for Repair, Warranty, Calibration or Other Services and Re-export. For shipment to the U.S.: 1. The commercial invoice must include the following statement: a. “These goods are being returned for maintenance under” i. Goods Made in the USA -- “HTS 9801.00.1012” ii. Goods NOT made in the USA -- “HTS 9801.00.2500” 2. The commercial invoice must list items individually and include the fair market value of the item based on its present condition for customs purposes only. 3. Please reference original Rice Lake commercial invoice number and date item was purchased if applicable. 4. Please note that failure to follow these procedures may cause delay and will certainly incur extra charges that will NOT be absorbed by Rice Lake. Return Shipments Outside the United States Other Than for Repair, or Service Work Not Being Returned. For shipment to the U.S.: 1. The commercial invoice must include the following statement: i. Goods Made in the USA -- “HTS 9801.00.1045” ii. Goods NOT made in the USA -- “HTS 9801.00.2500” 2. The commercial invoice must list items individually and include the fair market value of the item based on its present condition for customs purposes only. 3. Please reference original RLWS commercial invoice number and date item was purchased if applicable. 4. Please note that failure to follow these procedures may cause delay and possible reduction in your refund. 5. Please be advised that you may qualify for a refund of your duties and should contact your local customs authority for instructions and forms. Special Order, Modified, Non-Catalog, or Non-Stock Items Due to the added resources and difficulty in reselling special or non-standard products, returns or credit are not allowed for special order equipment, special software programs, equipment physically modified or altered in the field, discrete electronic components, relays, manuals or opened software packages. Test Weights All weights returned for credit will be assessed a restocking charge because of the required inspection and verification. Credit is not allowed for serialized weights, calibration or traceable services performed on weights. Balances Balances returned for credit within 30 days of purchase may be subject to a restocking fee if assessed by balance manufacturer.
15 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Warranty and Limitation of Liability Carrier Product Damage As part of our commitment to customer satisfaction and in accordance with ISO 9001 standards, we make every attempt to pack our products so they will arrive in new condition. Occasionally due to rough handling or carelessness, product may arrive in a damaged condition. When this happens, don’t assume that the shipment left Rice Lake in that condition or that the original packing was not sufficient. The receiver, whether it is the authorized reseller or their customer, is responsible for making a notation of damaged or missing items when signing the carrier’s delivery receipt. If you or your customer are not sure whether there is damage, we suggest adding a statement “CONDITION UNKNOWN” to the delivery receipt. In the event that damage or missing items are not properly documented at time of receipt, the carrier is relieved of responsibility and the receiver is then responsible for the cost to get the product back to new condition. After the damage or shortage has been properly noted with the carrier, contact Rice Lake immediately and keep all the original packaging material for inspection by the carrier’s representative. It is also helpful in the claim process to take pictures of the condition of the packaging and damage. When drop-shipping items to your customers, it is imperative that you advise them of their responsibility in accepting shipments from common carriers. Even if the equipment is not expected to be installed or used for a period of time, the shipment must be inspected at time of receipt in order to preserve their rights for making a claim. How to Prepare a Balance for Shipment The best and most effective method for shipping a balance at any time and for any reason is to use the original manufacturer’s packaging materials and subsequently double box it as described below. Teach your Customers to retain the packing set. Please remember that due to the nature of the equipment, new packaging materials can be very expensive. In the event that the original manufacturer’s packaging materials are not available, follow these instructions for top loading balances. 1. Remove the weighing platform cover, support buttons, weighing platform, floor plate and other devices installed in the weighing chamber. Pack these pieces individually in bubble wrap and tape the wrapping closed. Follow this same procedure for AC adapters and power cords. Please note that AC adapters and power cords are necessary to adequately evaluate the problem. 2. Examine the device (refer to the operating instructions) and ifnecessary,re-installortightenanyshippingscrews/retaining devices to prevent damage to the weighing mechanism during shipment. 3. If the floor plate is not removable, ensure it is securely in place and cannot come loose during shipment, even if the balance is inverted. Do NOT invert the balance to test the security of the floor plate. 4. Clean the device of any loose debris or potential contaminants to our testing facility. 5. Prepare and sign a Statement of Decontamination (form #0679). This form MUST be included in a separate packing list envelope on the outside of the box with the “Statement of Decontamination” statement clearly visible. 6. Using Scotch tape or “speed” tape, tape all the glass doors on the device CLOSED. Be sure the tape is securely affixed and will not come off during shipment. Please note that on some devices, the glass breeze break around the weighing chamber can actually be disassembled and packed separate prior to shipment. Refer to the manufacturer’s operating instructions. If this is a feature of the device being return, disassemble the breeze break and pack it in its own packing material and box. 7. Use a large box that will provide a minimum of three inches of space around the device for loose-fill packing material. 8. Place a padding of foam or Styrofoam™ (at least one-inch thick) at the bottom of the box. 9. Place the balance in a large plastic bag and seal the bag closed. 10. Please put the device on top of the foam padding or Styrofoam from step 8 above. 11. Ensure that there is at least three inches of clearance between the top of the balance and the top of the box. 12. Using generous amounts of anti-static, loose-fill packing material, fill all the spaces around the balance. Shake the box to cause the material to settle and add additional loose fill as necessary. 13. Place the small box containing all the items from step 1 above on top of the loose fill covering the balance. Add additional loose fill to completely cover all items within the box. 14. Double pack this box in another box that will again provide an additional two inches of space around the inner box. Fill all existing space between the inner and outer box with copious amounts of anti-static loose fill packing material. 15. Seal the box and include all the necessary documentation on the outside of the box. Don’t forget the decontamination form (form #0679) from step 5 above. Repair Service Policies Our service department is staffed Monday through Friday from 6:30 a.m. to 6:30 p.m., and Saturday from 8:00 a.m. to noon, Central time. For those utilizing the conveniences of the Internet, we have an e-mail address dedicated to technical support. Please contact Rice Lake at service@ricelake.com for answers to your technical questions and the status of repair products during normal business hours. Standard Repair Service Policy and Rates We provide quality and timely repairs for the products we sell. Flat rate repair is offered for selected models of indicators, printers and remote displays. Prior to returning a product for repair, our returns department will work with you to determine some key factors that will help Rice Lake better serve you. Please provide the following via phone to extensions 5348 or an RMA form.
16 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Warranty and Limitation of Liability — — Customer Number: Without a customer number we cannot issue an RMA number. — — Ship-to Address: Your customer number will bring up the bill- to address. You must inform Rice Lake of the ship-to address if it’s different than the bill-to address. — — Original sales and invoice orders: Required on warranty claims. — — Freight Type: Unless stated otherwise, we ship the device back to you utilizing the same freight type in which we received it. If Rice Lake is responsible for freight charges, the carrier will be selected at the sole discretion of Rice Lake. — — Definition of Product and Problem: Please provide as much detail as possible regarding the type of product, application and problem. — — Purchase Order Number for Flat Rate Repair: Once we receive the equipment and the RMA, equipment for flat rate repair will be processed immediately. Other equipment will be evaluated and a minimum $45.00 evaluation charge will apply. You may be asked about the possibility of a new replacement product. It may be in your customer’s best interest to explore the option of purchasing a new product if the repair will exceed 50 percent of authorized reseller net price, since new products carry full-warranty benefits. Please note that our hourly service rate on all current Rice Lake products is $125.00/hour. There is a 120-day limited warranty on parts and workmanship performed and noted under the scope of the specific repair. Balance Repair Policy and Rates We offer repair support on the following balance models: — — All Rice Lake brand models Once we receive the equipment and the RMA form, an estimate will be prepared. A minimum charge of one hour will apply. Please note that the hourly service rate on all balances is $125.00/hour. All balance repairs are covered by a 90-day limited warranty on parts and workmanship performed and noted under the scope of the specific repair. Balances must be packaged to adequately protect them from damage in transit. Please refer to “How to Prepare a Balance for Shipment” available on our website and from our returns department. Test Weights No returns will be accepted for items that are specifically modified for the customer’s requirements. Examples of such modifications may include, but not necessarily limited to: 1. Weights that have been specifically built to the customer’s specifications. 2. Standard product specifically modified to the customer’s specifications. 3. Standard product engraved with serial numbers at the customer’s request. 4. Laboratory procedure charges. 5. Laboratory documentation fees. Load Cell Evaluation Policy, Repairs and Rates We support, service, repair and perform warranty evaluations on all Rice Lake brand load cells. We also provide repair evaluation for other manufacturers’ load cells through each manufacturer’s established service policies. Power Conditioning Policy Rice Lake Weighing Systems recommends the installation of AC and/or DC transient protection which has proven to be effective in significantly reducing both the frequency and degree of damage caused by AC and/or DC transient voltage occurrences. Rice Lake Weighing Systems does not warrant or guarantee any transient protection device against damage or repair sold by it or any of its representatives or authorized resellers. Rice Lake Weighing Systems does not warrant or guarantee any scale-related or other electrical/electronic device against damage or repair which is intended to be protected by any transient protection device sold by it or any of its representatives or authorized resellers. Any damage or repair expense resulting from a transient strike or occurrence including the transient device itself, as well as the components intended to be protected, will not be at the expense of Rice Lake Weighing Systems. No other warranty or guarantees—express or implied—contrary to this written policy are supported or acknowledged by Rice Lake Weighing Systems. Field Service Rate Policy For field service, we provide the services of highly-trained professionals for the following rate: $1,080.00 list per work day (not to exceed eight work hours). Additional daily hours are prorated at $200.00/hour. An additional 50 percent charge is added for services performed on Saturday and Sunday. The authorized reseller is responsible for travel expenses between Rice Lake, Wis. and the job location, regardless of the mode of transportation. Meals, lodging and shipment of special equipment to and from the on-site location are billed to you at cost.
17 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Warranty and Limitation of Liability Exchange Board Policy Exchange Procedures Simply call Rice Lake Weighing Systems’ service department and specify the exchange circuit board you require. If and exchange board is available, we issue a return authorization number for your return and immediately ship you a reconditioned circuit board. Upon receipt of your returned product, an inspection is made to ensure that it can be rebuilt or repaired. If it meets the inspection/analysis criteria for our exchange program, a credit is immediately applied to your account. Credit is not issued on any returned product that, upon inspection and analysis by our service department, is determined to be unrepairable or obsolete. Circuit boards that have been physically altered or modified are not eligible for exchange. If your return does not qualify under these guidelines, you are contacted and disposition of your return is mutually agreed upon. Discontinued products’ exchange boards may have limited availability. Warranty We offer a 120-day limited warranty on exchange circuit boards. The replacement board exchange list price is 80% of the new board list price. All level 1, 2, 3 and 4 authorized resellers receive a 25% discount off of the board exchange list price. Note: An $85.00 exchange board credit is given when a usable board is returned. Circuit Board Inspection/Analysis All incoming boards are subject to an inspection to determine if they are eligible for our exchange program. A returned board is considered eligible for the exchange board program provided it: — — has all its traces intact. — — does not contain corrosion, burn marks or lightning damage. — — has not been field-repaired using incorrect soldering or service techniques. — — has not been painted or coated with a foreign substance. — — Sense traces are cut. If so, no core credit. Upon passing inspection, a credit for your returned board is immediately applied to your account. REPAIR BOARD EXCHANGE EXAMPLE: IQ plus® 355 Exchange Board List.............................................$360.00 LESS 25% Authorized Reseller Discount...............$270.00 Exchange Board Credit...........................................$85.00 Final Net Price.......................................................$185.00 COMPARE AND SAVE: IQ plus® 355 New Board List......................................................$445.00 LESS Max Discount...............................................$289.25 You Save...............................................................$107.25 EXCHANGE CIRCUIT BOARDS Part # Model Board Type Exchange List Price Authorized Reseller Net FINAL NET Price* Indicators* 99346 120 reconditioned, internal connector.........................CPU............................ .........................200.00......................150.00.......................$110.00** 68442 IQ plus® 355 reconditioned.........................................DISP/CPU................... .........................360.00......................270.00........................... 185.00 68439 IQ plus® 390 reconditioned.........................................DISP/CPU................... .........................400.00......................300.00........................... 215.00 85930 420 reconditioned.......................................................CPU............................ .........................400.00......................300.00........................... 225.00 94559 420 HE reconditioned.................................................CPU............................ .........................420.00......................315.00........................... 230.00 83132 520 reconditioned.......................................................CPU............................ .........................480.00......................357.00........................... 272.00 88810 IQ plus® 590 reconditioned.........................................CPU............................ .........................400.00......................300.00........................... 215.00 19278 UMC 600/IQ 700 reconditioned, RFI...........................CPU............................ .........................610.00......................458.00........................... 372.00 68440 IQ plus® 710 reconditioned, ver. 2.0............................DISP/CPU................... .........................560.00......................420.00........................... 335.00 105923 720i™ reconditioned....................................................CPU............................ .........................630.00......................473.00........................... 388.00 101399 820i dual chn. reconditioned.......................................CPU............................ .........................800.00......................600.00........................... 515.00 97267 820i® signal chn. reconditioned...................................CPU............................ .........................720.00......................540.00........................... 455.00 83133 920i® reconditioned (Rev L and above).......................CPU............................ .........................700.00......................525.00........................... 440.00 100345 320IS CPU board reconditioned.................................CPU............................ .........................400.00......................300.00........................... 215.00 Remote Displays* 85932 LaserLight® reconditioned.......................................... CPU............................ .........................315.00......................237.00........................... 152.00 Bench Scales* 71628 IQ plus® 2100 reconditioned...................................... CPU............................ .........................284.00......................213.00........................... 128.00 * After the $85.00 exchange board credit has been issued to your account. Board exchange list prices are subject to change without notice based on 80% ratio to new board pricing. **The 80% exchange list price or the $85.00 exchange credit may not apply to these boards
18 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Notes
Product names, logos, brands, and other trademarks featured or referred to within this publication are the property of their respective trademark holders. Visit ricelake.com/spanish to see all RLWS materials available in Spanish 19 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Calibration Services Table of Contents Calibration Services................................................................... 20 Documentation.............................................................................. 23 Certificate of Weight Calibration (Accredited)..................................................................................... 25 Certificate of Weight Calibration (Non-accredited)......................................................................... 26 Statement of Accuracy*......................................................... 27 Rice Lake Certificate Selection Guide........................ 28 Calibration Weight Best Practices................................... 30 Weight Recalibration Request............................................ 31 Statement of Decontamination......................................... 33
Calibration Services CALIBRATION NVLAP Lab Code 105001-0 20 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Rice Lake’s Metrology Lab in Concord, California Rice Lake’s Concord metrology lab (formerly Heusser Neweigh) is a state- of-the-art metrology lab committed to delivering the latest calibration methodology with the most precise calibrations. The lab’s professional metrologists frequently attend and participate in NIST training, conferences, seminars and other educational opportunities. The Concord lab is also active in the NIST Western Regional Measurement Assurance Program (WRAP), the National Conference of Standards Laboratories International (NCSL International), the American Society for Quality (ASQ) and the American Association for Laboratory Accreditation (A2LA). Download Rice Lake’s scope of accreditation at www.ricelake.com/accreditation. Rice Lake’s Metrology Lab in Rice Lake, Wisconsin Since the early 1980s, Rice Lake Weighing Systems’ metrology staff has been dedicated to being experts in their field by participating in NIST/ OWM training seminars, regional metrology groups and round- robin measurement programs. Today, the NVLAP program has allowed Rice Lake Weighing Systems to demonstrate its ability to meet accreditation requirements that are equal to state calibration labs. Acceptance of NVLAP by individual states is an ongoing process. If your state grants reciprocity for NVLAP-accredited calibrations, Rice Lake can calibrate and ship certified test weights to any location in your state. If your state does not grant reciprocity for NVLAP-accredited calibrations, Rice Lake will send commercial test weights and mass standards to local state labs for certification, or to another state lab with a reciprocity agreement. Legal for Trade test weights can then be placed into service after the state lab performs its tests. Before ordering your certification from Rice Lake, contact Rice Lake to determine if reciprocity exists. Rice Lake’s NVLAP- accredited lab can certify weights to ASTM Class 00, OIML Class E1 and NIST Class F. International For international customers, NVLAP-accredited calibration validates the traceable link to the international standard (SI) that is oftentimes required by ISO 9000 registered companies. NVLAP delivers a measure of reciprocity and universal standardization to the weights and measures industry, both domestic and international. The NVLAP standards comply with and are tailored to the international documentary standards of ISO/IEC 17025:2005 and ILAC requirements. Additionally, this allows for equivalency between metrology labs in the United States and Europe. NVLAP is an International Laboratory Accreditation Cooperation (ILAC) signatory.
Calibration Services 21 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 What is Traceability? Traceability is documentation proving a direct link to the official U.S. one kilogram weight standard housed at the National Institute of Standards and Technology (NIST). NIST standards are calibrated to the international one kilogram weight standard maintained at the international standard (SI) lab in Sevres, France. Traceability not only means that a weight or mass standard has links to the one kilogram standard, but also that the measurements were appropriate for the accuracy class required for the application. Traceability also requires proof that all environmental factors affecting accuracy were considered at the lab performing the measurement. Who needs traceability? Federal agencies Military contracts Pharmaceutical, scientific and medical product manufacturers ISO 9001 registered companies 17025 accredited laboratories Forensic laboratories Biotechnology International Bureau of Weights and Measures/International System (BIPM/SI) National Metrology Institute (NIST) Customer Weights Weighing Instrument Measurand Rice Lake’s Accreditied Weights Calibration Laboratories Unbroken Chain of Comparisons Measurement Assurance Documentation Realization of SI Units (BIPM) Measurement Uncertainty Competence Periodic Recalibration Chain of Traceability
Calibration Services 5 22 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Your existing calibration weights and weight sets should be recertified on a managed periodic basis determined by a number of factors, including but not limited to the environment, frequency of use, demands of the process, quality of the weighing device in question, age of the weights in question and handling during use. Coast to coast, Rice Lake Weighing Systems will calibrate any of your current calibration weights or weight sets. To accurately estimate the cost of our calibration services, we offer the following four-hour response options: Online Complete the Weight Recalibration Request form at www.ricelake.com/recalibration Mail Return the Weight Recalibration Request form on page 31 with your calibration weights and we will call you with a quote. Phone Call 800-472-6703 to discuss your needs and we will give you a quote. 1. Secure Your Weights All weight sets need to be secure in their case. Even accessories such as milligram covers need to be protected so they cannot move. 2. Use Foam or Bubble Wrap Around Acid-free, No-lint Paper Wrap small cases and individual weights in acid-free, no-lint paper and then in foam or bubble wrap. Packing peanuts create static electricity. Please do not use them to pack your weights. 3. Pack Your P.O. Include with your properly packed weights a copy of your quote, purchase order or a copy of the recalibration form. This information will ensure that your weights will receive the desired service and quickest turnaround time. 4. Separate Heavy Weights Large weights, 20 pounds and 10 kilograms or heavier, should be packaged in individual boxes. 5. Do Not Mix Weights To ensure your weights arrive safely, do not package stainless steel weights with cast iron weights. Contact information To speak with one of our test weight experts, please call 800-472-6703 or email prodinfo@ricelake.com Weight Recalibration Request forms must be received between the hours of 6:30 a.m. and 6:30 p.m., Monday through Friday and 8:00 a.m. to noon (Central Standard Time) on Saturday. Replacement documentation is provided free of charge if reported lost within 60 days of the date of the original document. After 60 days, a fee of $50.00 plus shipping will be charged. steps to correctly pack your weights
Documentation 23 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Rice Lake’s lab in California (formerly Heusser Neweigh) and Rice Lake’s lab in Wisconsin offer two types of weight documentation: Accredited and non-accredited. An accredited document is ISO/IEC 17025 accredited through NVLAP or A2LA. It is also traceable to NIST. Rice Lake offers one accredited document: Certificate of Weight Calibration Rice Lake offers two non-accredited documents: Certificate of Weight Calibration (non-accredited but traceable to NIST) Statement of Accuracy (non-accredited and not traceable to NIST) What type of documentation do I need for my weights? Depending on the class of weight being evaluated, different documentation may be needed. Refer to any programs or guidelines within your company or the Accuracy Classes for Mass Standards and Test Weights chart on page 250 can be used as a guide to define whether an accredited or non- accredited Certificate of Weight Calibration is required. A Statement of Accuracy is adequate if the actual values and stated uncertainties of the weights are not necessary, and only the tolerances of the specific class are needed. These documents are normally adequate for weights used to calibrate industrial balances and scales more than six kilograms in capacity. The mass standards used by both labs are used to verify that those weights are within the necessary tolerances. Weights with this document do not meet the requirements needed in Legal for Trade applications. Legal for Trade Weight Applications NIST Class F and OIML weights are required for Legal for Trade applications which include any product that is sold by weight. New Weights To order documentation with your purchase of a new weight or weight set, please note on your purchase order to add documentation and then call or fax the order to have the additional price quoted immediately.
Documentation Certificate Quick Look Certificate of Weight Calibration (accredited) • Meets requirements for ISO/IEC 17025 and ANSI/NCSL Z540-1 • Provides traceability to NIST • Contains the assumed density of the weight being tested so that atmospheric buoyancy corrections can be applied • Lists the uncertainty of the measurement process as it relates to the item being calibrated • Lists the actual mass values or the corrections to the nominal mass of the weight being calibrated vs. 8 grams/cm3 • Lists the environmental conditions present at time of calibration • Cites that the test was done by Rice Lake’s accredited laboratories • States that Rice Lake is ISO 9001 registered Certificate of Weight Calibration (non-accredited) • Provides traceability to NIST • Not an accredited certificate • Contains the assumed density of the weight being tested so that atmospheric buoyancy corrections can be applied • Lists the uncertainty of the measurement process as it relates to the item being calibrated • Lists the actual mass values or the corrections to the nominal mass of the weight being calibrated vs. 8 grams/cm3 • Lists the environmental conditions present at time of calibration • Cites that the test was done by Rice Lake’s laboratories Statement of Accuracy • Does not provide traceability to NIST • All weight classes - except E1, E2, 0, 00 • This is not a Legal for Trade or traceable document • Tolerance statement of the weight • Nominal value of the weight is listed • Tolerance for the specific weight class is noted • Before, after or uncertainty values are not listed 24 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703
25 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 A customer requesting an accredited Certificate of Weight Calibration needing traceability to NIST is looking for a nominal mass value plus or minus corrections and uncertainty values. To produce this document, a calibration laboratory must maintain a statistical measurement process acceptable by the accrediting body. Also, depending on the weight class and the accuracy required, different standards and procedures need to be incorporated to make sure the level of uncertainty is appropriate for the item being calibrated. The accredited Certificate of Weight Calibration is in compliance with ISO International Standard 17025 and ANSI/NCSL Z540-1 requirements. The Certificate of Weight Calibration (accredited) includes the following information: 1 Name and address of` the calibration laboratory 2 Contractor (sold to) name and address 3 Client (shipped to) name and address 4 Environmental condition at time of calibration 5 Traceable report number 6 NIST certificate of calibration 7 Procedure used Intercomparison Method 8 Identification of the calibrated item and serial number, if applicable 9 Nominal conventional mass 10 Conventional mass correction of the weight before adjustment 1 11 As left conventional mass correction of the weight 1 12 A statement of the estimated value of uncertainty 2 13 Maximum permissible error for the specific accuracy class 14 Record of the weighing equipment 15 Reference standard set used to calibrate items listed on report 16 Assumed density of the weight being calibrated 17 Date calibrated 18 Recall date (if requested) 19 Conventional Mass As Found - mass that weight weighs at 20 degrees Celsius in air of density of 1.2 milligram/cm3 against a standard density of 8.0 gram/cm3 20 Conventional Mass As Left - mass that weight weighs at 20 degrees Celsius in air of density of 1.2 milligram/cm3 against a standard density of 8.0 gram/cm3 The NVLAP or A2LA official logo will be displayed when the documentation meets the scope of accreditation 1 The Conventional Mass Correction is the deviation from the Nominal Value, reported in milligrams. A minus sign indicates that the weight is less than the nominal value. 2 All measurements have a degree of uncertainty regardless of precision and accuracy. This is caused by two factors, the limitation of the measuring instrument (systematic error) and the skill of the experimenter making the measurements (random error). Certificate of Weight Calibration (Accredited) Procedure Used: Internationally published procedures defined by NIST, ASTM and OIML 3 4 5 9 2 8 13 14 17 6 21 11 20 7 10 18 15 16 12 1 21 19
26 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 A customer requesting a non-accredited Certificate of Weight Calibration, needs proof of traceability to NIST and actual values and uncertainties. Comparisons must be made between the item being calibrated and the standard being used. The mass reference standard used for the tolerance test is essential to the traceable document. Prior to comparison between the known standard and the item submitted for calibrating, the known standard must be sufficiently calibrated over time to produce predictable measurements. This certificate should contain all of the data related to the calibration. After calibrating, a non-accredited Certificate of Weight Calibration is issued. Although the Certificate of Weight Calibration (non-accredited) provides traceability to NIST, it is not a NVLAP accredited document. If an accredited document is required, please refer to the Certificate of Weight Calibration (accredited) on the previous page. The Certificate of Weight Calibration (non-accredited) includes the following information: 1 Name and address of` the calibration laboratory 2 Contractor (sold to) name and address 3 Client (shipped to) name and address 4 Environmental condition at time of calibration 5 Traceable report number 6 NIST certificate of calibration 7 Procedure used Intercomparison Method 8 Identification of the calibrated item and serial number, if applicable 9 Nominal conventional mass 10 Conventional mass correction of the weight before adjustment 2 11 As left conventional mass correction of the weight 2 12 A statement of the estimated value of uncertainty 1 13 Maximum permissible error for the specific accuracy class 14 Record of the weighing equipment 15 Reference standard set used to calibrate items listed on report 16 Assumed density of the weight being calibrated 17 Date calibrated 18 Recall date if requested 19 Conventional Mass As Found- mass that weight weighs at 20 degrees Celsius in air of density of 1.2 milligram/cm3 against a standard density of 8.0 gram/cm3 20 Conventional Mass As Left - mass that weight weighs at 20 degrees Celsius in air of density of 1.2 milligram/cm3 against a standard density of 8.0 gram/cm3 . 1 The Conventional Mass Correction is the deviation from the Nominal Value, reported in milligrams. A minus sign indicates that the weight is less than the nominal value. 2 All measurements have a degree of uncertainty regardless of precision and accuracy. This is caused by two factors, the limitation of the measuring instrument (systematic error) and the skill of the experimenter making the measurements (random error). Certificate of Weight Calibration (Non-accredited) Procedure Used: Internationally published procedures defined by NIST, ASTM and OIML 3 4 5 9 2 8 13 14 17 6 19 11 7 10 18 15 16 12 1 20
27 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 A customer requesting a Statement of Accuracy, needs proof that the nominal values represented by the mass in question have been designed and manufactured to within exact specifications. The Statement of Accuracy provides just such a document when and where traceability to NIST, the need for an ISO/IEC 17025 accredited certificate of calibration is not a concern. The Statement of Accuracy is the least comprehensive documentation offered by Rice Lake Weighing Systems. Check your internal policies and procedures to determine what type of documentation you require and thoroughly review the Certificate of Weight Calibration, accredited and non-accredited, options prior to selecting laboratory documentation. The Statement of Accuracy includes the following information: 1 Name and address of` the company that adjusted the weights 2 Part number 3 Description/Serial number 4 Maximum permissible error for the specific accuracy class 5 Name and address of company that items were sold to 6 Name and address of company that items are shipped to *Only applicable to new weights. Not a Legal for Trade or traceable document. Statement of Accuracy* 6 5 2 3 4 1
28 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Rice Lake Certificate Selection Guide RICE LAKE CERTIFICATE SELECTION GUIDE Item on Certificate Accredited Certificate of Weight Calibration Non-Accredited Certificate of Weight Calibration Statement of Accuracy 17025:2005 ANSI/NCSL Z-540-1 Accredited Certificate YES NO NO 1 Name Address of Calibration Laboratory YES YES YES 2 Contractor (Sold To) Name Address * YES YES YES 3 Client (Ship to) Name Address * YES YES YES 4 The Traceable Report Number of the Certificate for the item under calibration YES YES NO 5 Environmental Conditions at time of calibration YES YES NO 6 NIST Certificate of Calibration YES YES NO 7 Procedure Used YES YES NO 8 Identification of the Item(s) serial number (if applicable) YES YES YES 9 Nominal Conventional Mass YES YES NO 10 As Found Mass Value of Item under calibration YES YES NO 11 As Left Mass Value of item under calibration YES YES NO 12 Estimated Uncertainty of the measurement 1 YES YES NO 13 The Maximum Permissible Error for the Specified Accuracy Class YES YES YES 14 Equipment Number for the Mass Comparator/Balance Used to perform the calibration YES YES NO 15 The Reference standards used to Calibrate the item under test YES YES NO 16 Assumed Density of the item(s) YES YES YES 17 Legal For Trade Document NIST Class F NO NO 18 True Mass Values Available upon request NO NO 19 Book Form Certificate (Long Form Certificate) Available for special calibrations upon request NO NO 20 Disclaimers May be required for weights that do not meet surface finish requirements May be required for weights that do not meet surface finish requirements NO * Can be specified by customer or client 1 An expanded calibration uncertainty is required to establish metrological traceability.
29 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Rice Lake Certificate Selection Guide (continued) RICE LAKE CERTIFICATE SELECTION GUIDE Weight Class Accredited to 17025:2005 ANSI/NCSL Z5640-1 Certificate of Weight Calibration Non-Accredited Certificate of Weight Calibration Non-Accredited NOT LEGAL FOR TRADE Statement of Accuracy ASTM 00 Yes - - ASTM 0 Yes - - ASTM 1 Yes Yes Yes 2 ASTM 2 Yes Yes Yes 2 ASTM 3 Yes Yes Yes 2 ASTM 4 Yes - Yes 2 ASTM 5 Yes - Yes 2 ASTM 6 Yes - Yes 2 ASTM 7 Yes - Yes 2 OIML E1 Yes - - OIML E2 Yes - - OIML F1 Yes Yes Yes 2 OIML F2 Yes Yes Yes 2 OIML M1 Yes - Yes 2 OIML M2 Yes - Yes 2 OIML M3 Yes - Yes 2 NIST F Yes - Yes 2 NIST M - Yes - NIST S Yes Yes - NIST S-1 Yes Yes - NIST P Yes Yes - NIST T Yes - - NIST C Yes - - Only applicable to new weights *** Cast iron weights 5 kg or less require a disclaimer because they do not meet the requirement for density listed in 5.6 and Table 5 of the ASTM E617-13 standard 2 Only applicable to new weights
30 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Our metrology department has retained its world class reputation through its highly trained staff and adherence to stringent handling procedures--from receiving, to calibrating, to shipping. This document highlights the standard procedure we use upon receipt of your weights. Here you’ll also find the best practices that we recommend for handling weights and standards to help you maintain the best quality and integrity of your weights. Recommended shipping procedures for weights •  Ship weights in cases and materials designed to withstand and repel the abuses of shipping. •  Packaging peanuts should not be used with weights, as this type of packaging clings to the weights creating static electricity which can compromise the lab environment. •  Alternative packing material is recommended as follows: F F Styrofoam (not peanuts or smaller pieces) F F Paper (not shredded as this also conducts static electricity) F F Bubble wrap •  Loose small weights should have crumpled paper (not shredded) packed soundly in between all weights and box. •  Clean room cases should only be used for weight storage and are not recommended for the shipment of weights. •  Shipping of heavy weights (10 pound or larger) in cardboard boxes is not recommended. •  Larger weights should be individually wrapped or protected, supported with stiff packing material and double boxed for structural durability. •  Small weight kits should be held shut with secure latches, rubber bands, or tape, and placed inside boxes or bags. Weight Handling Procedure •  All weights and cases are inspected for damage and scheduled for calibration upon arrival to the lab •  All stickers and marker are removed from the weights •  Precision weights receiving NVLAP calibration are checked for magnetism •  A maximum permissible error test is conducted •  Any follow up with the client is completed Mass Standards •  Weights should be clean and in good repair. •  Weights shall be identified with a permanent serial number or mark into the surface of the weight. •  Stickers and marker are not allowed and will be removed. The added mass of the sticker may change the mass of the weight, possibly causing the weight to be out of tolerance which will invalidate the reported value on the certificate. •  Individual weight kits shall also be identified with unique serial numbers. •  Cast iron weights should have no evidence of rust, loose paint or adhering debris. •  Analytical weights should be handled carefully. Tolerances are small, so dirt or abuse can throw them out of tolerance. •  Any cleaning, repair or painting of standards in the metrology lab will incur an extra charge. Cases •  Interior of cases for weight kits should also be wiped out or vacuumed. •  Cases should be sound with secure latches. Calibration Weight Best Practices
31 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 RLWS Account #: *Shipping Method: *Bill to: Shipping Account #: Address: o (Shipping address is different from billing address.) Ship to: City: Address: State: Zip: Contact: City: Phone: Fax: State: Zip: Email: Country: *Payment Information Purchase Order #: Credit Card #: _____________________________ Expiration Date:____________ Security Code:________ Cardholder’s Name:_______________________________ *Certification/Report Information Contractor: Client: *Recall Date: o No o Yes, number of years:____________ If replacing weights or cases: o  Return old o  Dispose of old Select type of documentation (only one per quote request): o Certificate of Weight Calibration—ISO/IEC 17025 accredited. Traceable to NIST. Classes ASTM 00-7, OIML E1, E2, F1, F2, M1, M2, M3, NIST Class F o Certificate of Weight Calibration—Non-accredited. Traceable to NIST. Classes ASTM 1-3, OIML F1, F2 Range Density Serial Number(s) *Class of weight(s) described in table to left: ASTM o00 o0 o1 o2 o3 o4 o5 o6 o7 *Number of Weights Number of Reports OIML oE1 oE2 oF1 oF2 oM1 oM2 oM3 o Individual report for each weight NIST oClass F oOther: o All weights on one report Range Density Serial Number(s) *Class of weight(s) described in table to left: ASTM o00 o0 o1 o2 o3 o4 o5 o6 o7 *Number of Weights Number of Reports OIML oE1 oE2 oF1 oF2 oM1 oM2 oM3 o Individual report for each weight NIST oClass F oOther: o All weights on one report For shipment originating outside the USA, weights are being returned for maintenance under: o Made in USA (HTS 9801.00.1012) o Not made in the USA (HTS 9801.00.2500) Have these weights been exposed to hazardous materials? o**Yes o No Signature: ________________________________________________ Title: _____________________________________________ Print Name: ______________________________________________ Date: ____________________________________________ **If yes, please complete Statement of Decontamination form and include a copy of this form and your order along with your weights. If weights have been exposed to hazardous materials, service will not be performed without a completed Decontamination Form. To receive a quote for recalibration, return this form with purchase order via mail or fax to your desired location. For questions, please contact our weights specialists at 800-472-6703 ext. 6655. Weight Recalibration Request *To help us serve you better, please complete the required fields denoted with an asterisk. www.ricelake.com/recalibration An ISO 9001 registered company © 2016 Rice Lake Weighing Systems #0048 Rev 16, 10/16 Metrology Lab Locations: RICE LAKE: 230 W. Coleman St. • Rice Lake, WI 54868 • USA TEL: 800-472-6703 • FAX: 715-234-6967 CONCORD: 1400 Willow Pass Court, • Concord, CA 94520 • USA TEL: 800-672-1440 • FAX: 925-798-8905 Weight Recalibration Request
Notes 32 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703
33 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Please describe decontamination procedure or process used: o ETO o Biocides o Irradiation o Manual Disassembly and Cleaning o None Required o Other_______________________________________________________________________ I certify that the aforementioned items are free of any radioactive, biohazardous, or otherwise dangerous substances/gases and are safe for human handling. By signing this form, I indicate that I have read and understand Rice Lake Weighing Systems’ decontamination policy above and have taken any and all necessary steps to assure this product will not pose a chemical, biological or radioactive threat. Signature: ________________________________________________ Title: _____________________________________________ Print Name: ______________________________________________ Date: ____________________________________________ All weights exposed to hazardous materials that are returned to Rice Lake Weighing Systems are required to have a completed decontamination form. By accepting authorization to return this product, the customer assumes all responsibility and liability for biological, chemical and radioactive decontamination and cleaning. Rice Lake Weighing Systems will not accept any delivery which does not include a completed decontamination form. Customer Information Company: Address: Cust No: Name: City: Phone: State/Zip: Email: Country: Product Manufacturer: Type: Serial #: Qty: Manufacturer: Type: Serial #: Qty: Manufacturer: Type: Serial #: Qty: Manufacturer: Type: Serial #: Qty: List any exposure to hazardous fluids, gases or substances and attach copies of appropriate MSDS sheets Statement of Decontamination www.ricelake.com/precision An ISO 9001 registered company © 2016 Rice Lake Weighing Systems Specifications subject to change without notice. #0047 Rev 3 10/16 To minimize delays, please include a copy of this form and your order along with your weight(s) to be calibrated. Service will not be performed without a completed Decontamination Form. Metrology Lab Locations: RICE LAKE: 230 W. Coleman St. • Rice Lake, WI 54868 • USA TEL: 800-472-6703 • FAX: 715-234-6967 CONCORD: 1400 Willow Pass Court, • Concord, CA 94520 • USA TEL: 800-672-1440 • FAX: 925-798-8905
34 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Notes
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catalogo rice lake.pdf

  • 1. Calibration Service Section Rice Lake’s new Calibration Services section features important information and resources to help you learn more about our labs, traceability and documentation. Additionally, this section walks you through how to have your weights recalibrated, the recalibration form and a description of each certificate.
  • 2. 2 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Table of Contents Calibration Services Calibration Services................................................................... 20 Documentation.............................................................................. 23 Certificate of Weight Calibration (Accredited)..................................................................................... 25 Certificate of Weight Calibration (Non-accredited)......................................................................... 26 Statement of Accuracy*......................................................... 27 Rice Lake Certificate Selection Guide........................ 28 Calibration Weight Best Practices................................... 30 Weight Recalibration Request............................................ 31 Statement of Decontamination......................................... 33 Calibration Weights Weight and Calibration Specifications........................37 Cast Iron...............................................................................................39 Grip-handle and Nesting Slab Weights Cast Iron...............................................................................................40 Grip-handle Weights Cast Iron...............................................................................................41 Slotted Interlocking and Hanger Weights Cast Iron...............................................................................................42 Counterpoise and Hanger Weights Avoirdupois........................................................................................43 Counterpoise and Hanger Weights Metric Individual Weights.......................................................45 Avoirdupois Individual Weights..........................................46 Metric Sets...........................................................................................47 Range: 5 g and 50 g Range: 100 g Range: 500 g Range: 1 kg Range: 2 kg Range: 5 kg Avoirdupois Set...............................................................................53 Range: 4 oz Range: 1 lb Range: 2 lb Range: 5 lb Range: 10 lb Metric Cube and Ring Weights; Avoirdupois Ring Weights.......................................................61 Troy Cylindrical/Leaf Weights..............................................62 Pennyweight Cylindrical and Leaf, Grain and Lift Truck Weights.................................................................63 Specialty Weights/Cube Weights Sets..........................64 Avoirdupois and Metric Individual  Hook Weights....................................................................................65 Avoirdupois and Metric Individual Hangers and Slotted Weights....................................................................66 Metric Kits............................................................................................68 Metric Individual Weights.......................................................69 Avoirdupois Kits..............................................................................70 Avoirdupois Individual Weights..........................................71 Metric Kits............................................................................................73 Metric Individual Weights.......................................................74 Avoirdupois Kits..............................................................................79 Avoirdupois Individual Weights..........................................80 Essential Weights............................................................................83 Metric Sets...........................................................................................84 Range: 500 mg Range: 20 g Range: 50 g Range: 100 g Range: 200 g Range: 300 g and 500 g Range: 1 kg Range: 2 kg Range: 3 kg and 5 kg Range: 10 kg Range: 20 kg and 25 kg Avoirdupois Sets..........................................................................106 Range: 50 lb through 2 lb Metric Kits.........................................................................................109 Metric Kits and Weights.........................................................110 Metric Sets........................................................................................111 Range: 500 mg-50 g Range: 100 g Range: 200 g Range: 500 g Range: 1 kg Range: 2 kg Range: 5 kg Range: 10 kg Range: 20 kg Sealing Plugs..................................................................................127 Gloves/Transfer Equipment................................................128 Cases...................................................................................................130 Transfer Cart/Touch-Up Paint/ Canvas Dust Covers.................................................................132 Balances Equipoise Series...........................................................................136 Compact Balance TC Series............................................................................................138 Tuning Fork Compact Balance TP Series..............................................................................................140 Tuning Fork Precision Balance TS Series..............................................................................................142 Tuning Fork Stainless Steel Washdown Balance TA Series.............................................................................................144 Tuning Fork Analytical Balance MC Series..........................................................................................146 Mass Comparator Ion BM Series..................................................................................148 Micro, Semi-Micro Analytical Balances
  • 3. 3 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Table of Contents Phoenix GH Series......................................................................150 Analytical/Semi-Micro Balances Gemini GR Series........................................................................152 Analytical/Semi-Micro HR-AZ/A Series.............................................................................154 Analytical Balance Orion HR Series.............................................................................156 Analytical/Semi-Micro AD-4212A Series..........................................................................158 Analytical Balances GX Series...........................................................................................160 Toploader Balances GF Series............................................................................................162 Toploader Balances GF-P Series.......................................................................................165 Toploader Balances FXi Series...........................................................................................166 Toploader Balances FXi-WP Series..................................................................................168 Toploader/Washdown Balances AD-1683.............................................................................................170 Static Eliminator EJ Newton Series.........................................................................172 Compact Balances EK-EP Series.....................................................................................174 Intrinsically Safe Compact Balances EK-i Series.........................................................................................176 Compact Balances EW-i Series........................................................................................178 Compact Balances GX-K Series.....................................................................................180 Industrial Balances GF-K Series......................................................................................182 Precision Balances GP Series...........................................................................................184 Industrial Balances MS-70/MX-50/MF-50/ML-50..............................................187 Moisture Analyzers Pioneer ™ ...........................................................................................190 Analytical/Precision Balances Explorer ® ..........................................................................................192 Semi-Micro Explorer ® ..........................................................................................193 Analytical Balances Explorer ® .........................................................................................194 Precision Explorer ® Pro..................................................................................196 High Capacity Adventurer Pro ® .........................................................................198 Precision Balances MB Series...........................................................................................200 Moisture Analyzer Scout ® ................................................................................................202 Portable Electronic Balances CS Series............................................................................................205 Compact Scale CL Series............................................................................................206 Compact Scale HH Series............................................................................................207 Handheld Compact Scale YA Series............................................................................................208 Pocket Scale Triple Beam......................................................................................209 Mechanical Balance Harvard Trip Balance...............................................................211 Mechanical Beam Dial-O-Gram ® and Cent-O-Gram ® ...........................212 Mechanical Balances Field Test Scale.............................................................................213 Mechanical Balance Heavy Duty Solution.................................................................214 FD Series.............................................................................................215 Food Portioning Scale Navigator ™ XT...............................................................................217 Battery-Operated Compact Scale Valor ® 7000......................................................................................218 Compact Bench Scales Valor ® 3000 Xtreme..................................................................219 Compact Precision Scales Valor ® 3000 Xtreme..................................................................220 Compact Washdown Scales Valor ® 2000......................................................................................221 Compact Washdown Scales Valor ® 1000......................................................................................222 Compact Precision Scales Cubis ® ................................................................................................224 Ultra-Micro/Micro Cubis ® ................................................................................................226 Semi-Micro and Analytical Balances Cubis ® ................................................................................................228 Milligram Balances Cubis ® ...............................................................................................230 Toploading Balances Quintix/Secura.............................................................................234 Semi-Micro Practum/Quintix/Secura......................................................236 Analytical
  • 4. 4 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Table of Contents Practum/Quintix/Secura......................................................238 Precision Entris......................................................................................................240 MA37 and MA160......................................................................242 Moisture Analyzer AbleCable ® ....................................................................................243 RS-232/USB Serial Smart Cable Direct, Keyboard Input Direct go-between™ .................................................................................244 Data Capture and Storage Standard Balance Slab..........................................................245 Clean Room Table.....................................................................245 Granite Scoops................................................................................................245 Kasota Stone Standard Balance Table.......................................................245 Kasota Stone Anti-Vibration................................................................................245 Prove™ Statistical Printer........................................................246 Static Solutions Static Brushes/Ionizing Strips and Accessories.........................................................................248 Reference Selecting Mass Standards and Test Weights.........250 Weight Classification, International Laboratory Weights and Precision Mass Standards....................252 Weight Classification, U.S. Laboratory Weights and Precision Mass Standards....................................................254 Metric Weight Tolerances....................................................256 Weight Classification, U.S. Field Standard..............257 Weight Tolerance, Metric.....................................................258 Weight Tolerance, Avoirdupois.......................................259 Weight Tolerance, Ounces.................................................260 Weight Tolerance, Troy Ounces......................................261 Weight Tolerance, Pennyweight and Grain..........262 Weight Tolerance, Carats, Apothecary Scruples..............................................................263 Weight Tolerances.....................................................................264 Metric Weight Tolerances....................................................265 Factors in the Environment.................................................266 Weights, Balances and Uncertainty............................268 Properties of Magnetism in Mass Standards.........272 Weight Cleaning Procedures............................................275 Balance Verification Using Calibrated Weights.277 Glossary of Terms.......................................................................280
  • 5. 5 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Shipping Information FREIGHT SERVICES OFFERED "SMALL PACK" LTL TRUCK LOAD Nationwide Same Day Service Y*  *** Y* N Next Day (AM) Y** Y** Y** Next Day (END OF DAY) Y Y** Y** 2 Day Y Y Y 3 Day Y Y Y Ground Y Y Y Canada Y Y Y Mexico Y Y Y Express Freight (Air-over 150 lb)*** Y Y N International (Sea) Y Y Y International (Air) Y Y N * Subject to cost/distance ** Subject to distance *** Subject to flight availability and proximity of nearest airport Same Day Services These services do not carry the same service guarantees that standard delivery schedules do and are subject to availability Small Parcel Services We ship with internationally recognized parcel carriers based on delivery time and services offered. Determining Dimensional Weight for Small Parcel Shipments for Air & Ground When shipping via air services, couriers require that the shipping weight be determined by the greater of the actual weight of the boxed product or its dimensional shipping weight. The formula for calculating dimensional shipping weight is as follows: L x W x H/166 for domestic air shipments and L x W x H/139 for international air shipments. Rice Lake Weighing Systems takes the added precaution of double boxing some of our electronic products and balances. This may result in dimensional weight charges by the carrier when shipping by air. Even with this added precaution, we suggest that you always ship high precision and fragile products via air service. Less Than Truck Load (LTL) Full service LTL coverage for the continental United States, Puerto Rico, Canada and Mexico. Note: A standard LTL delivery is considered to be one that ships from either a company or partner dock to arrival at a standard commercial address with disposition of the goods at the rear of the truck to enable off loading by material handling equipment provided by the consignee at either ground level or via loading dock. Allied to this, the freight in question should be palletized and secured in a way to facilitate the safe handling of the freight with no one dimension over seven feet, six inches. Any LTL delivery falling outside of this criteria may well accrue accessorial charges levied by the carrier in line with their tariff rules. It is recom- mended that any potential accessorial cost are discussed at the time of order placement so that these costs can be billed appropriately at the time of shipment. If this is not the case, RLWS reserves the right to charge the customer retrospectively for any accessorial costs incurred during the delivery process. Accessorial charges include, but are not limited to the following: Lift gate, call for appointment and guaranteed delivery: Day and by 10:30 a.m. (where available). Excessive length, inside delivery NOTE: To inside of first threshold crossed only, high cost delivery areas such as government sites and mines, re-delivery, re-consignment, residential and restricted access shipments. All prices are available on request. Full Truckload Various truckload providers give us the ability to ship to the contiguous United States, Alaska, Canada and Mexico Forwarders (International Freight) We can provide service through a forwarder of our choice, or select one of your preferred forwarders. Air freight: All of our forwarders are internationally recognized brands Ocean freight: All of our forwarders are internationally recognized brands
  • 6. On average, regardless of carrier, 2% of all freight is damaged in transit. Don’t let the delivery person slip away. And don’t get left holding the bag. Rice Lake merchandise is packaged carefully to arrive at your location on time, intact and in perfect working order. We don’t ship damaged goods, and we work with many of the most reputable national carriers. But know this—anytime a package is sent, as many as 2 out of 100 will be mishandled. To be sure your business doesn’t take the hit for someone else’s mistake—INSPECT before you sign. Whether or not the product itself has been damaged, remember—your signature accepts the delivery as is, releasing the carrier and supplier of all liability, unless you take action: • Make note of any damage to the packaging, no matter how slight, including re-packaging, water damage, scratches to paint, etc. Take photos if possible to back up any necessary claims. • Do not accept or sign for as “unchecked”—this is not an acceptable disclaimer. • Where damage to contents is obvious, take photos and refuse the shipment. Notify your supplier immediately with the claim number provided by the driver. Noting the condition of your delivery upon receipt is the only recourse when making a damage claim. Follow these steps and you’ll get replacement merchandise faster, keep costs down and ensure the carrier is held responsible for their mistakes; not you, and not your supplier. 800-472-6703 www.ricelake.com
  • 7. 7 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Trademarks The following product names, logos, brands and other trademarks featured or referred to within this publication are the property of their respective trademark holders. Access™ Adventure Pro® Allen-Bradley® Amphenol® AstraLabel™ AstraLink™ AutoCal™ Beldfoil® Bitstream® Bluetooth® Cardinal® Cent-O-Gram® Centronics® Citizen® ConnexLink™ ControlNet® Conxall® CRS™ Cubis® Datalogic QuickScan® Datamax-O'Neil® DeviceNet™ Dial-O-Gram® DIGI® Discovery™ Dymo® EPL® EPL2® EPSON® ESC/POS® Excel™ Explorer® Fairbanks™ Flintec™ Genius® Hewlett-Packard™ Howe™ IBM® InCal™ Intel® Interchange® Intercomp CS™ Intercomp PT300DW™ Intercomp PT300™ IONMASTER™ iPAQ™ ISOBAR® ISOBLOK® JavaPOS™ LabelView™ LifeGuard™ Linux® LoopTracker™ Lotus™ Maxi-Scoop™ MaxWax™ Microline® Microsoft® Midrics® MIFARE® Mobile 5.0™ Motiontrap™ Motorola ColdFire® MS-DOS™ NatraSorb® Novell® OHAUS® OKI® Pax® pcANYWHERE® Peachtree® Pioneer™ PowerCell® Powerware® PreVent™ Prodigy Max™ Prodigy™ Profibus® ProPrinter® Quencharc® Quickbooks® QuickScan® QuikSharp™ R Stahl® Ranger™ Rapid Exchange® Rockwell Automation® Roman and Swiss™ S4M™ Sartorius® Satorious® Scout Pro® SI® STAR® The Crosby Group LLC SUREFOOT™ Symbol® TekLynx® Toledo® Torque™ TRANSCORE® Trooper® Turck® Valor® Voyager® Vulcan® WinCT® Windows® WinWedge® Xscale® XTend-PKG™ Zebra® ZigBee™ ZPL®
  • 8. 8 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Customer Service Contacts At Rice Lake Weighing Systems we strive to give you the best customer service in the industry.You can depend on our knowledgeable staff to deliver decisive, courteous assistance when you need it most. Customer Service Representative Hours (CST): Monday through Friday 6:30 AM to 6:30 PM; Saturday 8:00 AM to Noon Murray Stewart Western Canada Region 715-434-5194 Fred Slack Europe 715-434-5822 Scott Schumacher Northeast Region 715-434-5349 Michael Bordino Southeast Region 715-434-5079 Tim Broemmer Heavy Capacity Sales 715-736-6457 Jim Lynch Mid-Atlantic Region 715-434-5077 Reggie Mabe Eastern Canada Region 715-434-5049 Don Martin Southwest Region 715-434-5134 Chris Hanson Midsouth Region 715-434-5069 Jim Gruchalla Lower Midwest 715-434-5084 Brad Harder Upper Midwest 715-736-6470 Jeff Canfield Allegheny Region 715-434-5081 Roger Kimber Northwest Region 715-434-5097 Tim Campbell Great Lakes Region 715-434-5067 United States and Canada Field Sales International Field Sales Jose Mathew Middle East/Asia/Africa 715-434-5048 Duco Kroon Europe 715-434-5804 Manuel Talancon Latin America 715-434-5041 Martin Devilla Rice Lake de Mexico 715-434-5258 Jaap Oosterlee Europe 715-434-5816 Guru Ganesh Managing Director, India DominicHodkiewicz Director of Manufacturing Joe Grell Vice President Heavy Capacity Bruce Johnson Customer Service Manager Kevin Marshall Logistics Manager Patrick Ranfranz Director of Marketing Dick Shipman Quality Manager Walter Hendriks Managing Director, Europe Customer Relations John Hughes Vice President of Business Development Tom Kowalski Vice President of Technology Todd Backer Vice President of Engineering/Innovation Mark O. Johnson Chief Executive Officer Mark Johnson, Jr. President Steve Parkman Chief Operating Officer Jeff White MMU Sales Associate Jeff Malinowski MMU Sales Director Mobile Marketing Unit
  • 9. 9 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Ben Fauske Technical Support Manager John Eisele Doug Hagie Darin Idess Sharon Miller Efrain Molinari Habla Español Mike Schilling Marvin Stodola Rob Shofner Sales Engineers Heavy Capacity Sales Matt Davis Karen Hansen Tony Zillmer Bobbie Stiver Habla Español Parle Français Peter Allen Export Customer Service Supervisor Gloria Miranda Habla Español Jennifer Krahenbuhl International Region Customer Service Contacts Continued Kurt Labanowski Medical 715-434-5430 Thomas Kendall Onboard Systems 715-434-5177 Joe Giglio Medical 715-434-5068 Steve Delaney Livestock Scales 715-434-5293 Product Specific Sales Directors Janelle Alton Andrew Burish Karja Keller Tricia Larson Gene Marquardt Dave Jalowitz Deanna Stanley Inside Sales Supervisor Kally Wagner Lynnette Thompson Len Nicpon Russ Schnacky John Tennant Ali Richter Terica Schamberger Sales Referral/Lead Coordinator Becky Clausen Inside Sales Landon Nielson
  • 10. 10 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Customer Service Contacts Continued Randee Bauch Diane Gagner Warranty/Returns Les Karpiel Deb Hayton Lisa Maciosek Warranty/Returns Phil Stoeberl Electronic Assembly Repair Manager Dale Koehler Tracy Lavaliere Repair Department Shannon Ullom Lynette Marshall Financial Services Supervisor Melissa Olson Marcia Fankhauser Nicole Dostal Terri Brinker Wendy Boese Financial Services Nancy Puig Michelle Rataj Tammy Kline Receptionists Layne Siverling Brady Reetz Mark Ware Kyle Messerly Chris Lancaster Joe Heinicke Mark Hopland Patrick Hillman Alan Dobrowolski Don O’Connell Retail Scott Ross Greg Stager Parle Francais Preston Reed Technical Support Tim Carroll National Sales Manager Phil Gray Director of Operations Dave Taylor Director of Engineering Ron Wenzel Vice President International Sales and Aviation Products Jim Norvid Mechanical Engineering Manager MSI Dan Dowd National Sales Manager
  • 11. 11 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Terms and Conditions The terms “buyer,” “authorized reseller,” and “customer” as used herein, shall mean the party placing the purchase order with Rice Lake Weighing Systems. No contractual relationship between Rice Lake Weighing Systems and said party shall arise until such time as a purchase order has been accepted by Rice Lake Weighing Systems and such acceptance has been indicated on a written acknowledgment. Tenders which do not stipulate an acceptance period shall not be binding. Orders shall be subject to Rice Lake Weighing Systems’ standard terms and conditions as printed below, subject to correction for clerical errors. These sales terms and conditions shall be binding if declared applicable in the tender or in the order acknowledgement. Any conditions stipulated by the buyer which are in contradiction to these sales terms and conditions shall only be valid if expressively acknowledged by Rice Lake Weighing Systems in writing. 1. Prices (a) Rice Lake Weighing Systems (Rice Lake) prices are net 30 days Ex Works Rice Lake plant. Orders are subject to approval of our credit department with rights reserved to change or withdraw credit terms without notice and to terminate any orders when invoices for work done thereon have gone unpaid for 60 days. (b) Prices do not include taxes of any kind by federal, state, municipality or other governmental authority, which Rice Lake may be required to collect or pay with respect to the sale or shipment of goods sold hereunder. Regardless of when any such taxes are determined or become payable, all taxes would be the responsibility of the customer and would be in addition to the prices quoted hereon. (c) This quotation is made upon the basis of the cost of materials and labor as of the date of this quotation. A change in such costs shall give Rice Lake the right to alter prices to reflect such changes in cost. 2. Shipment, Title, Risk of Loss (a) All shipments are Ex Works point of shipment. Title and risk of loss or damage passes to the customer upon presentation of the goods to the customer’s carrier at Rice Lake’s facility, except that title and risk of loss or damage as to customer’s partially manufactured parts and raw materials delivered to Rice Lake, and as to jigs, fixtures and tools specially ordered for the customer shall at all times remain with the customer. (b) Rice Lake does not carry fire insurance upon jigs, fixtures and tooling built by Rice Lake for customers or supplied to Rice Lake by customers, nor does Rice Lake carry insurance upon raw materials supplied to Rice Lake by customers. Customers assume all risk of loss, damage or destruction of jigs, fixtures, tooling or raw materials belonging to the customer in Rice Lake custody caused by fire, water, gas, natural disasters, strikes, insurrection, riots or by acts of the civil or military authorities and whether or not such loss, damage or destruction was the result of our negligence or misconduct or that of our agents or employees. The customer agrees to indemnify and hold Rice Lake harmless from all direct and consequential costs and damages resulting from such loss. (c) Except as hereinabove stated, we agree to maintain all jigs, fixtures and tooling built by Rice Lake in working condition for their normal life only, except that our liability in this respect shall not extend more than one year after the completion of the most recent production order. 3. Quantity, Materials and Tolerances (a) Unless dimensions are limited by a specific tolerance, it is understood that the production variations as published by Rice Lake will be acceptable. (b) Rice Lake will not be responsible for color, thickness variations, or flaws in sheets or parts from which fabrications are made, nor for other material variations beyond our control. (c) Rice Lake assumes no responsibility for loss or damage occurring by reason of delay or inability to deliver caused by fires, strikes, accidents, embargoes, car shortages, delays of carriers, insurrection, riots, acts of the civil or military authorities, nor will we assume responsibility for any reason whatever for damages of any kind on account of failure to deliver at the time specified. The customer shall indemnify and hold Rice Lake harmless from all direct and consequential costs and damages resulting from such loss or delay. (d) Unless otherwise specified, delivery of 10 percent more or less of completed parts than the quantity specified shall constitute fulfillment of this order and any excess not exceeding 10 percent shall be accepted and paid for by the customer. (e) In the event any raw material specified for incorporation into the product covered by this proposal shall become unavailable, Rice Lake shall notify the customer and the customer may direct Rice Lake to substitute available material for that originally specified; it being understood and agreed that the customer shall assume any and all consequences resulting from such substitution. 4. Patents If this quotation covers parts made specifically for the customer, the customer agrees to indemnify and hold Rice Lake harmless against any loss resulting from infringement of patents or trademarks, or from claims of such infringements and shall pay all legal and defense costs incurred by Rice Lake in the defense of such actions. 5. Software Unless specifically otherwise stated, any and all software associated or part of any product sold, loaned on trial or demonstration to the customer is to be considered proprietary to Rice Lake. The customer agrees not to duplicate for distribution or to sell or distribute in any way without the prior written consent of Rice Lake. 6. Changes And Cancellation: Rejection, Claims (a) Orders placed with Rice Lake are not subject to cancellation, change or reduction in amount or suspension of deliveries except with Rice Lake’s consent and upon terms that indemnify Rice Lake against loss. Unless confirmed in writing, all verbal agreements are void. (b) Rice Lake will not be responsible for changes in design, deliveries or other instructions, unless they are furnished in writing. The customer agrees to pay for all tooling charges caused by changes in design or specifications.
  • 12. 12 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Terms and Conditions (c) Samples submitted shall be deemed approved unless written rejection is received within two weeks of submission. (d) Manufactured parts will be shipped and billed as they are produced. (e) Claims for shortage or rejections for defects must be made within 10 days of receipt of goods. Credit will be rendered on such defective parts after we have had an opportunity to inspect them, provided they are returned to our factory, transportation charges prepaid, within 30 days, and provided they have not been altered or defaced in any way. 7. Tooling and Designing (a) In consideration of the engineering service necessary in the designing of jigs, fixtures and tooling not being charged for, but being quoted on the basis of labor and material only, and not at their fair market value, such jigs, fixtures and tooling shall remain in our possession for at least one year. Thereafter, the customer desiring delivery of such jigs, fixtures and tooling shall pay an engineering charge of 50 percent of the original price of said jigs, fixtures and tooling and accept same as-is. (b) When requested, we will submit suggestions concerning design and construction of parts, but we will not accept responsibility of liability for the practicability of these suggestions if adopted by the customer. 8. Delivery and Adjustment to Price (a) If the customer requests that the goods be manufactured and shipped on a date (or dates) earlier than originally agreed to by Rice Lake and the customer, and Rice Lake agrees to the earlier date (or dates), any increase in the cost of performance incurred by Rice Lake resulting from earlier manufacture and shipment will be included in an adjustment of the purchase price to be made by Rice Lake and will be paid by the customer. (b) Should shipments be held beyond scheduled date for convenience of the customer, goods will be billed and charges will be made for warehousing, trucking and other expenses incident to such delay. Reasonable and sufficient care is taken by Rice Lake in crating its goods. Rice Lake cannot be held responsible for breakage after having received “in-good-order” receipts from the transportation carrier. All claim for loss and damage must be made by the customer to the carrier, but we will assist insofar as practical in securing satisfactory adjustment of such claims. 9. Payment and Liens (a) All invoices shall be due and payable when submitted for payment in accordance with the revisions of Rice Lake terms. No withholding of funds, back charges or credits against amounts otherwise due to Rice Lake will be permitted unless specifically agreed to in writing by Rice Lake. Settlement of any amounts due to the customer will be negotiated as separate items and not as offsets against amounts otherwise due to Rice Lake from the customer for products sold hereunder. (b) Any unpaid account for work done shall constitute a lien on any jigs, fixtures, manufactured parts and raw materials in Rice Lake possession. In the event any account remains open and unpaid for 90 days, Rice Lake reserves the right to use the customer’s jigs and fixtures to make parts therefrom, and to sell or dispose of manufactured parts and raw materials. (c) The customer shall not assign or transfer any rights or obligations arising from this proposal, or monies payable thereunder, without the prior written consent of Rice Lake, and any such assignment or transfer made without such written consent shall be deemed null and void. 10. Additional Provisions (a) Errors—stenographic and clerical errors are subject to correction. (b) These terms and conditions constitute the entire contract between the customer and Rice Lake, transcending any oral arrangements or representations which may be inconsistent therewith. (c) This quotation is made under and shall be governed by the laws of the state of Wisconsin. 11. Resale of Rice Lake Weighing Systems Products In order to ensure compliance with the U.S. Export Administration Regulations we ask you to comply with the following: (a) The customer shall not export or re-export Rice Lake Weighing Systems products, either directly or indirectly, in contravention of any applicable law, statute or regulation and will first obtain any required licenses or authorizations from the relevant government authority when necessary as prescribed by law. (b) The customer confirms that it is familiar with and complies with the relevant national and international export control regulations and embargo regulations. The customer furthermore confirms that it is in particular familiar with and complies with the U.S. Department of Commerce, Export Administration Regulations; U.S. Department of Treasury, OFAC Sanctions; the U.S. Department of Defense, ITAR requirements and the U.S. Department of State regulations. (c) If deemed necessary, Rice Lake Weighing Systems, in individual cases may make further requests from the customer for information required for export compliance. (d) Should it be necessary for the customer to obtain an export license from the appropriate authorities pursuant to the aforementioned regulations, the customer shall apply for such a license autonomously and at their own expense. The foregoing warranties are exclusive and in lieu of all other express and implied warranties whatsoever, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Rice Lake shall not be subject to any other obligations or liabilities whatsoever with respect to parts manufactured or supplied by Rice Lake or services rendered by it. Anything herein to the contrary notwithstanding, Rice Lake shall not be liable for incidental and consequential damages, and in substitution for all remedies which the customer may have under any applicable law. The customer’s sole and exclusive remedy against Rice Lake for any breach of warranty or any other breach relating to goods delivered pursuant hereto shall be for repair or replacement (at Rice Lake’s option) of the goods or parts effected by such breach.
  • 13. 13 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Warranty and Limitation of Liability Warranties Standard Product Limited Warranty Rice Lake Weighing Systems (Rice Lake) warrants that all Rice Lake brand equipment and systems properly installed by an authorized reseller or original equipment manufacturer (OEM) will operate per written specifications as confirmed by the authorized reseller/OEM and accepted by Rice Lake. All systems and components are warranted against defects in materials and workmanship for one (1) year from the date of shipment from Rice Lake, unless otherwise stated in the product catalog or manual. Rice Lake warrants that the equipment sold hereunder will conform to the current written specifications authorized by Rice Lake. Rice Lake warrants the equipment against faulty workmanship and defective materials. If any equipment fails to conform to these warranties, Rice Lake will, at its option, repair or replace such goods returned within the warranty period subject to the following conditions: — — Upon discovery by the customer of such nonconformity, Rice Lake will be given prompt written notice with a detailed explanation of the alleged deficiencies. — — Individual electronic components returned to Rice Lake for warranty purposes must be packaged to prevent electrostatic discharge (ESD) damage in shipment. Packaging requirements are listed in the publication, “Protecting Your Components from Static Damage in Shipment,” available from the Rice Lake equipment return department. — — Examination of such equipment by Rice Lake confirms that the non-conformity actually exists, and was not caused by accident, misuse, neglect, alteration, improper installation, improper repair or improper testing. Rice Lake shall be the sole judge of all alleged nonconformities. — — Such equipment has not been modified, altered or changed by any person other than Rice Lake or its duly authorized repair agents. — — Rice Lake will have a reasonable time to repair or replace the defective equipment. The customer is responsible for shipping the product to Rice Lake. Rice Lake is responsible for shipping the product back to the customer. — — In no event will Rice Lake be responsible for travel time or on-location repairs, including assembly or disassembly of equipment. Nor will Rice Lake be liable for the cost of any repairs made by others. — — On all intrinsically safe equipment, any field repair or modifications voids any and all warranties expressed or implied and void F.M. approval. — — Any loose hardware, screws, washers or non-ESD bags of hardware stored inside indicator will void warranty. This could cause harm to repair technician or damage the CPU board. — — If just the board is sent in for repair, the serial number of the product the board is from should accompany the board. These warranties exclude all other warranties, expressed or implied, including without limitation warranties of merchantability or fitness for a particular purpose. Neither Rice Lake nor the authorized reseller will, in any event, be liable for incidental or consequential damages at the point of use. Rice Lake and the customer agree that Rice Lake’s sole and exclusive liability hereunder is limited to repair or replacement of such goods. In accepting this warranty, the customer waives any and all other claims to warranty. Should the seller be other than Rice Lake, the customer agrees to look only to the seller for warranty claims. No terms, conditions, understanding or agreements purporting to modify the terms of this warranty shall have any legal effect unless made in writing and signed by a corporate officer of Rice Lake and the customer. Custom Software Limited Warranty Rice Lake Weighing Systems (Rice Lake) warrants that (a) the software will perform in accordance with the specification and accompanying written endorsement by the customer for a period of 90 days from the date of receipt; (b) any hardware accompanying the software will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of shipment from Rice Lake; and (c) the customer should perform inspection and testing of software products prior to installation. This limited warranty is void if failure of the software or hardware has resulted from accident, abuse, misapplication or incorrect customer specification. Any replacement software will be warranted for the remainder of the original warranty period or 30 days, whichever is longer. If the software fails to conform to these warranties, Rice Lake will, at its option, repair or replace such goods returned within the warranty period subject to the following conditions: — — Upon discovery by the customer of such nonconformity, Rice Lake will be given prompt written notice with a detailed explanation of the alleged deficiencies. — — Examination of software by Rice Lake confirms that the nonconformity exists, and was not caused by accident, misuse, neglect, alteration, improper installation, improper repair, improper testing or incorrect customer specification. Rice Lake shall be the sole judge of all alleged nonconformities. — — Rice Lake will have a reasonable time to repair or replace the software. The customer is responsible for shipping charges both ways. — — In no event will Rice Lake be responsible for travel time or on-location repairs, including assembly or disassembly of equipment. Nor will Rice Lake be liable for the cost of any repairs made by others. These warranties exclude all other warranties, expressed or implied, including without limitation warranties of merchantability or fitness for a particular purpose. Neither Rice Lake nor the authorized reseller will, in any event, be liable for incidental or consequential damages at the point of use. Rice Lake and customer agree that Rice Lake’s sole and exclusive liability hereunder is limited to repair or replacement of such goods. In accepting this warranty, the customer waives any and all other claims to warranty. Should the seller be other than Rice Lake, the customer agrees to look only to the seller for warranty claims. No terms, conditions, understanding or agreements purporting to modify the terms of this warranty shall have any legal effect unless made in writing and signed by a corporate officer of Rice Lake and the customer.
  • 14. 14 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Warranty and Limitation of Liability Return Policies Our commitment to our Customers states that if any standard product purchased from Rice Lake does not work, or if the incorrect product is shipped, return it in its original shipping carton with all accessories in “like new” condition for full credit or replacement within 30 days of purchase. Electronic components returned to Rice Lake must be properly packaged to prevent electrostatic discharge (ESD) damage in shipment. Packaging requirements are listed in the publication, “Protecting Your Components from Static Damage in Shipment,” available online or from our returns department. This policy and the 30-day limit also apply to any products drop-shipped directly from the manufacturer. Please note that if an incorrect quantity of product was shipped, Rice Lake must be contacted within 10 days of the purchase. Upon notification, we will immediately correct the situation. A restocking charge will apply if equipment is not in like- new condition. The restocking charge is directly proportional to the amount of time and material required to return the item to resalable condition—we will make every effort to do this quickly and economically. Equipment that has been abused and/or shows signs of excessive wear and cannot be reconditioned and resold will not be accepted for return or credit after excessive wear or modification. As Applied to Drop Shipments All Rice Lake return guidelines apply to products drop-shipped directly from the manufacturer. If a perceived error occurs, Rice Lake will investigate to the best of our ability to determine if the error occurred prior to shipping, during shipping, or at the end user site. If our records and subsequent investigation indicate that the shipment was correct when it left our factory, our responsibility extends only to the authorized reseller, not their end user. Our standard product warranty notes that our coverage extends only to equipment and systems properly installed by an authorized reseller. Obtaining an RMA A return authorization number (RMA) is required for all materials being returned to Rice Lake for credit. Flat rate repairs require purchase orders at time of RMA issuance. When returning equipment for repair or warranty reimbursement consideration, these simple steps will help to expedite your request: 1. Call our returns department. 2. Please have your customer number and both the item description and problem for a repair. 3. Please have the original sales order or invoice number for items to be returned for credit or warranty. NOTE: See return policy 4. An RMA number will be given for eligible returns. This RMA number may also be faxed or emailed per your request. Return Shipments Outside the United States for Repair, Warranty, Calibration or Other Services and Re-export. For shipment to the U.S.: 1. The commercial invoice must include the following statement: a. “These goods are being returned for maintenance under” i. Goods Made in the USA -- “HTS 9801.00.1012” ii. Goods NOT made in the USA -- “HTS 9801.00.2500” 2. The commercial invoice must list items individually and include the fair market value of the item based on its present condition for customs purposes only. 3. Please reference original Rice Lake commercial invoice number and date item was purchased if applicable. 4. Please note that failure to follow these procedures may cause delay and will certainly incur extra charges that will NOT be absorbed by Rice Lake. Return Shipments Outside the United States Other Than for Repair, or Service Work Not Being Returned. For shipment to the U.S.: 1. The commercial invoice must include the following statement: i. Goods Made in the USA -- “HTS 9801.00.1045” ii. Goods NOT made in the USA -- “HTS 9801.00.2500” 2. The commercial invoice must list items individually and include the fair market value of the item based on its present condition for customs purposes only. 3. Please reference original RLWS commercial invoice number and date item was purchased if applicable. 4. Please note that failure to follow these procedures may cause delay and possible reduction in your refund. 5. Please be advised that you may qualify for a refund of your duties and should contact your local customs authority for instructions and forms. Special Order, Modified, Non-Catalog, or Non-Stock Items Due to the added resources and difficulty in reselling special or non-standard products, returns or credit are not allowed for special order equipment, special software programs, equipment physically modified or altered in the field, discrete electronic components, relays, manuals or opened software packages. Test Weights All weights returned for credit will be assessed a restocking charge because of the required inspection and verification. Credit is not allowed for serialized weights, calibration or traceable services performed on weights. Balances Balances returned for credit within 30 days of purchase may be subject to a restocking fee if assessed by balance manufacturer.
  • 15. 15 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Warranty and Limitation of Liability Carrier Product Damage As part of our commitment to customer satisfaction and in accordance with ISO 9001 standards, we make every attempt to pack our products so they will arrive in new condition. Occasionally due to rough handling or carelessness, product may arrive in a damaged condition. When this happens, don’t assume that the shipment left Rice Lake in that condition or that the original packing was not sufficient. The receiver, whether it is the authorized reseller or their customer, is responsible for making a notation of damaged or missing items when signing the carrier’s delivery receipt. If you or your customer are not sure whether there is damage, we suggest adding a statement “CONDITION UNKNOWN” to the delivery receipt. In the event that damage or missing items are not properly documented at time of receipt, the carrier is relieved of responsibility and the receiver is then responsible for the cost to get the product back to new condition. After the damage or shortage has been properly noted with the carrier, contact Rice Lake immediately and keep all the original packaging material for inspection by the carrier’s representative. It is also helpful in the claim process to take pictures of the condition of the packaging and damage. When drop-shipping items to your customers, it is imperative that you advise them of their responsibility in accepting shipments from common carriers. Even if the equipment is not expected to be installed or used for a period of time, the shipment must be inspected at time of receipt in order to preserve their rights for making a claim. How to Prepare a Balance for Shipment The best and most effective method for shipping a balance at any time and for any reason is to use the original manufacturer’s packaging materials and subsequently double box it as described below. Teach your Customers to retain the packing set. Please remember that due to the nature of the equipment, new packaging materials can be very expensive. In the event that the original manufacturer’s packaging materials are not available, follow these instructions for top loading balances. 1. Remove the weighing platform cover, support buttons, weighing platform, floor plate and other devices installed in the weighing chamber. Pack these pieces individually in bubble wrap and tape the wrapping closed. Follow this same procedure for AC adapters and power cords. Please note that AC adapters and power cords are necessary to adequately evaluate the problem. 2. Examine the device (refer to the operating instructions) and ifnecessary,re-installortightenanyshippingscrews/retaining devices to prevent damage to the weighing mechanism during shipment. 3. If the floor plate is not removable, ensure it is securely in place and cannot come loose during shipment, even if the balance is inverted. Do NOT invert the balance to test the security of the floor plate. 4. Clean the device of any loose debris or potential contaminants to our testing facility. 5. Prepare and sign a Statement of Decontamination (form #0679). This form MUST be included in a separate packing list envelope on the outside of the box with the “Statement of Decontamination” statement clearly visible. 6. Using Scotch tape or “speed” tape, tape all the glass doors on the device CLOSED. Be sure the tape is securely affixed and will not come off during shipment. Please note that on some devices, the glass breeze break around the weighing chamber can actually be disassembled and packed separate prior to shipment. Refer to the manufacturer’s operating instructions. If this is a feature of the device being return, disassemble the breeze break and pack it in its own packing material and box. 7. Use a large box that will provide a minimum of three inches of space around the device for loose-fill packing material. 8. Place a padding of foam or Styrofoam™ (at least one-inch thick) at the bottom of the box. 9. Place the balance in a large plastic bag and seal the bag closed. 10. Please put the device on top of the foam padding or Styrofoam from step 8 above. 11. Ensure that there is at least three inches of clearance between the top of the balance and the top of the box. 12. Using generous amounts of anti-static, loose-fill packing material, fill all the spaces around the balance. Shake the box to cause the material to settle and add additional loose fill as necessary. 13. Place the small box containing all the items from step 1 above on top of the loose fill covering the balance. Add additional loose fill to completely cover all items within the box. 14. Double pack this box in another box that will again provide an additional two inches of space around the inner box. Fill all existing space between the inner and outer box with copious amounts of anti-static loose fill packing material. 15. Seal the box and include all the necessary documentation on the outside of the box. Don’t forget the decontamination form (form #0679) from step 5 above. Repair Service Policies Our service department is staffed Monday through Friday from 6:30 a.m. to 6:30 p.m., and Saturday from 8:00 a.m. to noon, Central time. For those utilizing the conveniences of the Internet, we have an e-mail address dedicated to technical support. Please contact Rice Lake at service@ricelake.com for answers to your technical questions and the status of repair products during normal business hours. Standard Repair Service Policy and Rates We provide quality and timely repairs for the products we sell. Flat rate repair is offered for selected models of indicators, printers and remote displays. Prior to returning a product for repair, our returns department will work with you to determine some key factors that will help Rice Lake better serve you. Please provide the following via phone to extensions 5348 or an RMA form.
  • 16. 16 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Warranty and Limitation of Liability — — Customer Number: Without a customer number we cannot issue an RMA number. — — Ship-to Address: Your customer number will bring up the bill- to address. You must inform Rice Lake of the ship-to address if it’s different than the bill-to address. — — Original sales and invoice orders: Required on warranty claims. — — Freight Type: Unless stated otherwise, we ship the device back to you utilizing the same freight type in which we received it. If Rice Lake is responsible for freight charges, the carrier will be selected at the sole discretion of Rice Lake. — — Definition of Product and Problem: Please provide as much detail as possible regarding the type of product, application and problem. — — Purchase Order Number for Flat Rate Repair: Once we receive the equipment and the RMA, equipment for flat rate repair will be processed immediately. Other equipment will be evaluated and a minimum $45.00 evaluation charge will apply. You may be asked about the possibility of a new replacement product. It may be in your customer’s best interest to explore the option of purchasing a new product if the repair will exceed 50 percent of authorized reseller net price, since new products carry full-warranty benefits. Please note that our hourly service rate on all current Rice Lake products is $125.00/hour. There is a 120-day limited warranty on parts and workmanship performed and noted under the scope of the specific repair. Balance Repair Policy and Rates We offer repair support on the following balance models: — — All Rice Lake brand models Once we receive the equipment and the RMA form, an estimate will be prepared. A minimum charge of one hour will apply. Please note that the hourly service rate on all balances is $125.00/hour. All balance repairs are covered by a 90-day limited warranty on parts and workmanship performed and noted under the scope of the specific repair. Balances must be packaged to adequately protect them from damage in transit. Please refer to “How to Prepare a Balance for Shipment” available on our website and from our returns department. Test Weights No returns will be accepted for items that are specifically modified for the customer’s requirements. Examples of such modifications may include, but not necessarily limited to: 1. Weights that have been specifically built to the customer’s specifications. 2. Standard product specifically modified to the customer’s specifications. 3. Standard product engraved with serial numbers at the customer’s request. 4. Laboratory procedure charges. 5. Laboratory documentation fees. Load Cell Evaluation Policy, Repairs and Rates We support, service, repair and perform warranty evaluations on all Rice Lake brand load cells. We also provide repair evaluation for other manufacturers’ load cells through each manufacturer’s established service policies. Power Conditioning Policy Rice Lake Weighing Systems recommends the installation of AC and/or DC transient protection which has proven to be effective in significantly reducing both the frequency and degree of damage caused by AC and/or DC transient voltage occurrences. Rice Lake Weighing Systems does not warrant or guarantee any transient protection device against damage or repair sold by it or any of its representatives or authorized resellers. Rice Lake Weighing Systems does not warrant or guarantee any scale-related or other electrical/electronic device against damage or repair which is intended to be protected by any transient protection device sold by it or any of its representatives or authorized resellers. Any damage or repair expense resulting from a transient strike or occurrence including the transient device itself, as well as the components intended to be protected, will not be at the expense of Rice Lake Weighing Systems. No other warranty or guarantees—express or implied—contrary to this written policy are supported or acknowledged by Rice Lake Weighing Systems. Field Service Rate Policy For field service, we provide the services of highly-trained professionals for the following rate: $1,080.00 list per work day (not to exceed eight work hours). Additional daily hours are prorated at $200.00/hour. An additional 50 percent charge is added for services performed on Saturday and Sunday. The authorized reseller is responsible for travel expenses between Rice Lake, Wis. and the job location, regardless of the mode of transportation. Meals, lodging and shipment of special equipment to and from the on-site location are billed to you at cost.
  • 17. 17 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. CUSTOMER ASSISTANCE www.ricelake.com | Phone: 800-472-6703 Warranty and Limitation of Liability Exchange Board Policy Exchange Procedures Simply call Rice Lake Weighing Systems’ service department and specify the exchange circuit board you require. If and exchange board is available, we issue a return authorization number for your return and immediately ship you a reconditioned circuit board. Upon receipt of your returned product, an inspection is made to ensure that it can be rebuilt or repaired. If it meets the inspection/analysis criteria for our exchange program, a credit is immediately applied to your account. Credit is not issued on any returned product that, upon inspection and analysis by our service department, is determined to be unrepairable or obsolete. Circuit boards that have been physically altered or modified are not eligible for exchange. If your return does not qualify under these guidelines, you are contacted and disposition of your return is mutually agreed upon. Discontinued products’ exchange boards may have limited availability. Warranty We offer a 120-day limited warranty on exchange circuit boards. The replacement board exchange list price is 80% of the new board list price. All level 1, 2, 3 and 4 authorized resellers receive a 25% discount off of the board exchange list price. Note: An $85.00 exchange board credit is given when a usable board is returned. Circuit Board Inspection/Analysis All incoming boards are subject to an inspection to determine if they are eligible for our exchange program. A returned board is considered eligible for the exchange board program provided it: — — has all its traces intact. — — does not contain corrosion, burn marks or lightning damage. — — has not been field-repaired using incorrect soldering or service techniques. — — has not been painted or coated with a foreign substance. — — Sense traces are cut. If so, no core credit. Upon passing inspection, a credit for your returned board is immediately applied to your account. REPAIR BOARD EXCHANGE EXAMPLE: IQ plus® 355 Exchange Board List.............................................$360.00 LESS 25% Authorized Reseller Discount...............$270.00 Exchange Board Credit...........................................$85.00 Final Net Price.......................................................$185.00 COMPARE AND SAVE: IQ plus® 355 New Board List......................................................$445.00 LESS Max Discount...............................................$289.25 You Save...............................................................$107.25 EXCHANGE CIRCUIT BOARDS Part # Model Board Type Exchange List Price Authorized Reseller Net FINAL NET Price* Indicators* 99346 120 reconditioned, internal connector.........................CPU............................ .........................200.00......................150.00.......................$110.00** 68442 IQ plus® 355 reconditioned.........................................DISP/CPU................... .........................360.00......................270.00........................... 185.00 68439 IQ plus® 390 reconditioned.........................................DISP/CPU................... .........................400.00......................300.00........................... 215.00 85930 420 reconditioned.......................................................CPU............................ .........................400.00......................300.00........................... 225.00 94559 420 HE reconditioned.................................................CPU............................ .........................420.00......................315.00........................... 230.00 83132 520 reconditioned.......................................................CPU............................ .........................480.00......................357.00........................... 272.00 88810 IQ plus® 590 reconditioned.........................................CPU............................ .........................400.00......................300.00........................... 215.00 19278 UMC 600/IQ 700 reconditioned, RFI...........................CPU............................ .........................610.00......................458.00........................... 372.00 68440 IQ plus® 710 reconditioned, ver. 2.0............................DISP/CPU................... .........................560.00......................420.00........................... 335.00 105923 720i™ reconditioned....................................................CPU............................ .........................630.00......................473.00........................... 388.00 101399 820i dual chn. reconditioned.......................................CPU............................ .........................800.00......................600.00........................... 515.00 97267 820i® signal chn. reconditioned...................................CPU............................ .........................720.00......................540.00........................... 455.00 83133 920i® reconditioned (Rev L and above).......................CPU............................ .........................700.00......................525.00........................... 440.00 100345 320IS CPU board reconditioned.................................CPU............................ .........................400.00......................300.00........................... 215.00 Remote Displays* 85932 LaserLight® reconditioned.......................................... CPU............................ .........................315.00......................237.00........................... 152.00 Bench Scales* 71628 IQ plus® 2100 reconditioned...................................... CPU............................ .........................284.00......................213.00........................... 128.00 * After the $85.00 exchange board credit has been issued to your account. Board exchange list prices are subject to change without notice based on 80% ratio to new board pricing. **The 80% exchange list price or the $85.00 exchange credit may not apply to these boards
  • 18. 18 An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Notes
  • 19. Product names, logos, brands, and other trademarks featured or referred to within this publication are the property of their respective trademark holders. Visit ricelake.com/spanish to see all RLWS materials available in Spanish 19 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Calibration Services Table of Contents Calibration Services................................................................... 20 Documentation.............................................................................. 23 Certificate of Weight Calibration (Accredited)..................................................................................... 25 Certificate of Weight Calibration (Non-accredited)......................................................................... 26 Statement of Accuracy*......................................................... 27 Rice Lake Certificate Selection Guide........................ 28 Calibration Weight Best Practices................................... 30 Weight Recalibration Request............................................ 31 Statement of Decontamination......................................... 33
  • 20. Calibration Services CALIBRATION NVLAP Lab Code 105001-0 20 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Rice Lake’s Metrology Lab in Concord, California Rice Lake’s Concord metrology lab (formerly Heusser Neweigh) is a state- of-the-art metrology lab committed to delivering the latest calibration methodology with the most precise calibrations. The lab’s professional metrologists frequently attend and participate in NIST training, conferences, seminars and other educational opportunities. The Concord lab is also active in the NIST Western Regional Measurement Assurance Program (WRAP), the National Conference of Standards Laboratories International (NCSL International), the American Society for Quality (ASQ) and the American Association for Laboratory Accreditation (A2LA). Download Rice Lake’s scope of accreditation at www.ricelake.com/accreditation. Rice Lake’s Metrology Lab in Rice Lake, Wisconsin Since the early 1980s, Rice Lake Weighing Systems’ metrology staff has been dedicated to being experts in their field by participating in NIST/ OWM training seminars, regional metrology groups and round- robin measurement programs. Today, the NVLAP program has allowed Rice Lake Weighing Systems to demonstrate its ability to meet accreditation requirements that are equal to state calibration labs. Acceptance of NVLAP by individual states is an ongoing process. If your state grants reciprocity for NVLAP-accredited calibrations, Rice Lake can calibrate and ship certified test weights to any location in your state. If your state does not grant reciprocity for NVLAP-accredited calibrations, Rice Lake will send commercial test weights and mass standards to local state labs for certification, or to another state lab with a reciprocity agreement. Legal for Trade test weights can then be placed into service after the state lab performs its tests. Before ordering your certification from Rice Lake, contact Rice Lake to determine if reciprocity exists. Rice Lake’s NVLAP- accredited lab can certify weights to ASTM Class 00, OIML Class E1 and NIST Class F. International For international customers, NVLAP-accredited calibration validates the traceable link to the international standard (SI) that is oftentimes required by ISO 9000 registered companies. NVLAP delivers a measure of reciprocity and universal standardization to the weights and measures industry, both domestic and international. The NVLAP standards comply with and are tailored to the international documentary standards of ISO/IEC 17025:2005 and ILAC requirements. Additionally, this allows for equivalency between metrology labs in the United States and Europe. NVLAP is an International Laboratory Accreditation Cooperation (ILAC) signatory.
  • 21. Calibration Services 21 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 What is Traceability? Traceability is documentation proving a direct link to the official U.S. one kilogram weight standard housed at the National Institute of Standards and Technology (NIST). NIST standards are calibrated to the international one kilogram weight standard maintained at the international standard (SI) lab in Sevres, France. Traceability not only means that a weight or mass standard has links to the one kilogram standard, but also that the measurements were appropriate for the accuracy class required for the application. Traceability also requires proof that all environmental factors affecting accuracy were considered at the lab performing the measurement. Who needs traceability? Federal agencies Military contracts Pharmaceutical, scientific and medical product manufacturers ISO 9001 registered companies 17025 accredited laboratories Forensic laboratories Biotechnology International Bureau of Weights and Measures/International System (BIPM/SI) National Metrology Institute (NIST) Customer Weights Weighing Instrument Measurand Rice Lake’s Accreditied Weights Calibration Laboratories Unbroken Chain of Comparisons Measurement Assurance Documentation Realization of SI Units (BIPM) Measurement Uncertainty Competence Periodic Recalibration Chain of Traceability
  • 22. Calibration Services 5 22 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Your existing calibration weights and weight sets should be recertified on a managed periodic basis determined by a number of factors, including but not limited to the environment, frequency of use, demands of the process, quality of the weighing device in question, age of the weights in question and handling during use. Coast to coast, Rice Lake Weighing Systems will calibrate any of your current calibration weights or weight sets. To accurately estimate the cost of our calibration services, we offer the following four-hour response options: Online Complete the Weight Recalibration Request form at www.ricelake.com/recalibration Mail Return the Weight Recalibration Request form on page 31 with your calibration weights and we will call you with a quote. Phone Call 800-472-6703 to discuss your needs and we will give you a quote. 1. Secure Your Weights All weight sets need to be secure in their case. Even accessories such as milligram covers need to be protected so they cannot move. 2. Use Foam or Bubble Wrap Around Acid-free, No-lint Paper Wrap small cases and individual weights in acid-free, no-lint paper and then in foam or bubble wrap. Packing peanuts create static electricity. Please do not use them to pack your weights. 3. Pack Your P.O. Include with your properly packed weights a copy of your quote, purchase order or a copy of the recalibration form. This information will ensure that your weights will receive the desired service and quickest turnaround time. 4. Separate Heavy Weights Large weights, 20 pounds and 10 kilograms or heavier, should be packaged in individual boxes. 5. Do Not Mix Weights To ensure your weights arrive safely, do not package stainless steel weights with cast iron weights. Contact information To speak with one of our test weight experts, please call 800-472-6703 or email prodinfo@ricelake.com Weight Recalibration Request forms must be received between the hours of 6:30 a.m. and 6:30 p.m., Monday through Friday and 8:00 a.m. to noon (Central Standard Time) on Saturday. Replacement documentation is provided free of charge if reported lost within 60 days of the date of the original document. After 60 days, a fee of $50.00 plus shipping will be charged. steps to correctly pack your weights
  • 23. Documentation 23 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Rice Lake’s lab in California (formerly Heusser Neweigh) and Rice Lake’s lab in Wisconsin offer two types of weight documentation: Accredited and non-accredited. An accredited document is ISO/IEC 17025 accredited through NVLAP or A2LA. It is also traceable to NIST. Rice Lake offers one accredited document: Certificate of Weight Calibration Rice Lake offers two non-accredited documents: Certificate of Weight Calibration (non-accredited but traceable to NIST) Statement of Accuracy (non-accredited and not traceable to NIST) What type of documentation do I need for my weights? Depending on the class of weight being evaluated, different documentation may be needed. Refer to any programs or guidelines within your company or the Accuracy Classes for Mass Standards and Test Weights chart on page 250 can be used as a guide to define whether an accredited or non- accredited Certificate of Weight Calibration is required. A Statement of Accuracy is adequate if the actual values and stated uncertainties of the weights are not necessary, and only the tolerances of the specific class are needed. These documents are normally adequate for weights used to calibrate industrial balances and scales more than six kilograms in capacity. The mass standards used by both labs are used to verify that those weights are within the necessary tolerances. Weights with this document do not meet the requirements needed in Legal for Trade applications. Legal for Trade Weight Applications NIST Class F and OIML weights are required for Legal for Trade applications which include any product that is sold by weight. New Weights To order documentation with your purchase of a new weight or weight set, please note on your purchase order to add documentation and then call or fax the order to have the additional price quoted immediately.
  • 24. Documentation Certificate Quick Look Certificate of Weight Calibration (accredited) • Meets requirements for ISO/IEC 17025 and ANSI/NCSL Z540-1 • Provides traceability to NIST • Contains the assumed density of the weight being tested so that atmospheric buoyancy corrections can be applied • Lists the uncertainty of the measurement process as it relates to the item being calibrated • Lists the actual mass values or the corrections to the nominal mass of the weight being calibrated vs. 8 grams/cm3 • Lists the environmental conditions present at time of calibration • Cites that the test was done by Rice Lake’s accredited laboratories • States that Rice Lake is ISO 9001 registered Certificate of Weight Calibration (non-accredited) • Provides traceability to NIST • Not an accredited certificate • Contains the assumed density of the weight being tested so that atmospheric buoyancy corrections can be applied • Lists the uncertainty of the measurement process as it relates to the item being calibrated • Lists the actual mass values or the corrections to the nominal mass of the weight being calibrated vs. 8 grams/cm3 • Lists the environmental conditions present at time of calibration • Cites that the test was done by Rice Lake’s laboratories Statement of Accuracy • Does not provide traceability to NIST • All weight classes - except E1, E2, 0, 00 • This is not a Legal for Trade or traceable document • Tolerance statement of the weight • Nominal value of the weight is listed • Tolerance for the specific weight class is noted • Before, after or uncertainty values are not listed 24 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703
  • 25. 25 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 A customer requesting an accredited Certificate of Weight Calibration needing traceability to NIST is looking for a nominal mass value plus or minus corrections and uncertainty values. To produce this document, a calibration laboratory must maintain a statistical measurement process acceptable by the accrediting body. Also, depending on the weight class and the accuracy required, different standards and procedures need to be incorporated to make sure the level of uncertainty is appropriate for the item being calibrated. The accredited Certificate of Weight Calibration is in compliance with ISO International Standard 17025 and ANSI/NCSL Z540-1 requirements. The Certificate of Weight Calibration (accredited) includes the following information: 1 Name and address of` the calibration laboratory 2 Contractor (sold to) name and address 3 Client (shipped to) name and address 4 Environmental condition at time of calibration 5 Traceable report number 6 NIST certificate of calibration 7 Procedure used Intercomparison Method 8 Identification of the calibrated item and serial number, if applicable 9 Nominal conventional mass 10 Conventional mass correction of the weight before adjustment 1 11 As left conventional mass correction of the weight 1 12 A statement of the estimated value of uncertainty 2 13 Maximum permissible error for the specific accuracy class 14 Record of the weighing equipment 15 Reference standard set used to calibrate items listed on report 16 Assumed density of the weight being calibrated 17 Date calibrated 18 Recall date (if requested) 19 Conventional Mass As Found - mass that weight weighs at 20 degrees Celsius in air of density of 1.2 milligram/cm3 against a standard density of 8.0 gram/cm3 20 Conventional Mass As Left - mass that weight weighs at 20 degrees Celsius in air of density of 1.2 milligram/cm3 against a standard density of 8.0 gram/cm3 The NVLAP or A2LA official logo will be displayed when the documentation meets the scope of accreditation 1 The Conventional Mass Correction is the deviation from the Nominal Value, reported in milligrams. A minus sign indicates that the weight is less than the nominal value. 2 All measurements have a degree of uncertainty regardless of precision and accuracy. This is caused by two factors, the limitation of the measuring instrument (systematic error) and the skill of the experimenter making the measurements (random error). Certificate of Weight Calibration (Accredited) Procedure Used: Internationally published procedures defined by NIST, ASTM and OIML 3 4 5 9 2 8 13 14 17 6 21 11 20 7 10 18 15 16 12 1 21 19
  • 26. 26 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 A customer requesting a non-accredited Certificate of Weight Calibration, needs proof of traceability to NIST and actual values and uncertainties. Comparisons must be made between the item being calibrated and the standard being used. The mass reference standard used for the tolerance test is essential to the traceable document. Prior to comparison between the known standard and the item submitted for calibrating, the known standard must be sufficiently calibrated over time to produce predictable measurements. This certificate should contain all of the data related to the calibration. After calibrating, a non-accredited Certificate of Weight Calibration is issued. Although the Certificate of Weight Calibration (non-accredited) provides traceability to NIST, it is not a NVLAP accredited document. If an accredited document is required, please refer to the Certificate of Weight Calibration (accredited) on the previous page. The Certificate of Weight Calibration (non-accredited) includes the following information: 1 Name and address of` the calibration laboratory 2 Contractor (sold to) name and address 3 Client (shipped to) name and address 4 Environmental condition at time of calibration 5 Traceable report number 6 NIST certificate of calibration 7 Procedure used Intercomparison Method 8 Identification of the calibrated item and serial number, if applicable 9 Nominal conventional mass 10 Conventional mass correction of the weight before adjustment 2 11 As left conventional mass correction of the weight 2 12 A statement of the estimated value of uncertainty 1 13 Maximum permissible error for the specific accuracy class 14 Record of the weighing equipment 15 Reference standard set used to calibrate items listed on report 16 Assumed density of the weight being calibrated 17 Date calibrated 18 Recall date if requested 19 Conventional Mass As Found- mass that weight weighs at 20 degrees Celsius in air of density of 1.2 milligram/cm3 against a standard density of 8.0 gram/cm3 20 Conventional Mass As Left - mass that weight weighs at 20 degrees Celsius in air of density of 1.2 milligram/cm3 against a standard density of 8.0 gram/cm3 . 1 The Conventional Mass Correction is the deviation from the Nominal Value, reported in milligrams. A minus sign indicates that the weight is less than the nominal value. 2 All measurements have a degree of uncertainty regardless of precision and accuracy. This is caused by two factors, the limitation of the measuring instrument (systematic error) and the skill of the experimenter making the measurements (random error). Certificate of Weight Calibration (Non-accredited) Procedure Used: Internationally published procedures defined by NIST, ASTM and OIML 3 4 5 9 2 8 13 14 17 6 19 11 7 10 18 15 16 12 1 20
  • 27. 27 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 A customer requesting a Statement of Accuracy, needs proof that the nominal values represented by the mass in question have been designed and manufactured to within exact specifications. The Statement of Accuracy provides just such a document when and where traceability to NIST, the need for an ISO/IEC 17025 accredited certificate of calibration is not a concern. The Statement of Accuracy is the least comprehensive documentation offered by Rice Lake Weighing Systems. Check your internal policies and procedures to determine what type of documentation you require and thoroughly review the Certificate of Weight Calibration, accredited and non-accredited, options prior to selecting laboratory documentation. The Statement of Accuracy includes the following information: 1 Name and address of` the company that adjusted the weights 2 Part number 3 Description/Serial number 4 Maximum permissible error for the specific accuracy class 5 Name and address of company that items were sold to 6 Name and address of company that items are shipped to *Only applicable to new weights. Not a Legal for Trade or traceable document. Statement of Accuracy* 6 5 2 3 4 1
  • 28. 28 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Rice Lake Certificate Selection Guide RICE LAKE CERTIFICATE SELECTION GUIDE Item on Certificate Accredited Certificate of Weight Calibration Non-Accredited Certificate of Weight Calibration Statement of Accuracy 17025:2005 ANSI/NCSL Z-540-1 Accredited Certificate YES NO NO 1 Name Address of Calibration Laboratory YES YES YES 2 Contractor (Sold To) Name Address * YES YES YES 3 Client (Ship to) Name Address * YES YES YES 4 The Traceable Report Number of the Certificate for the item under calibration YES YES NO 5 Environmental Conditions at time of calibration YES YES NO 6 NIST Certificate of Calibration YES YES NO 7 Procedure Used YES YES NO 8 Identification of the Item(s) serial number (if applicable) YES YES YES 9 Nominal Conventional Mass YES YES NO 10 As Found Mass Value of Item under calibration YES YES NO 11 As Left Mass Value of item under calibration YES YES NO 12 Estimated Uncertainty of the measurement 1 YES YES NO 13 The Maximum Permissible Error for the Specified Accuracy Class YES YES YES 14 Equipment Number for the Mass Comparator/Balance Used to perform the calibration YES YES NO 15 The Reference standards used to Calibrate the item under test YES YES NO 16 Assumed Density of the item(s) YES YES YES 17 Legal For Trade Document NIST Class F NO NO 18 True Mass Values Available upon request NO NO 19 Book Form Certificate (Long Form Certificate) Available for special calibrations upon request NO NO 20 Disclaimers May be required for weights that do not meet surface finish requirements May be required for weights that do not meet surface finish requirements NO * Can be specified by customer or client 1 An expanded calibration uncertainty is required to establish metrological traceability.
  • 29. 29 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Rice Lake Certificate Selection Guide (continued) RICE LAKE CERTIFICATE SELECTION GUIDE Weight Class Accredited to 17025:2005 ANSI/NCSL Z5640-1 Certificate of Weight Calibration Non-Accredited Certificate of Weight Calibration Non-Accredited NOT LEGAL FOR TRADE Statement of Accuracy ASTM 00 Yes - - ASTM 0 Yes - - ASTM 1 Yes Yes Yes 2 ASTM 2 Yes Yes Yes 2 ASTM 3 Yes Yes Yes 2 ASTM 4 Yes - Yes 2 ASTM 5 Yes - Yes 2 ASTM 6 Yes - Yes 2 ASTM 7 Yes - Yes 2 OIML E1 Yes - - OIML E2 Yes - - OIML F1 Yes Yes Yes 2 OIML F2 Yes Yes Yes 2 OIML M1 Yes - Yes 2 OIML M2 Yes - Yes 2 OIML M3 Yes - Yes 2 NIST F Yes - Yes 2 NIST M - Yes - NIST S Yes Yes - NIST S-1 Yes Yes - NIST P Yes Yes - NIST T Yes - - NIST C Yes - - Only applicable to new weights *** Cast iron weights 5 kg or less require a disclaimer because they do not meet the requirement for density listed in 5.6 and Table 5 of the ASTM E617-13 standard 2 Only applicable to new weights
  • 30. 30 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Our metrology department has retained its world class reputation through its highly trained staff and adherence to stringent handling procedures--from receiving, to calibrating, to shipping. This document highlights the standard procedure we use upon receipt of your weights. Here you’ll also find the best practices that we recommend for handling weights and standards to help you maintain the best quality and integrity of your weights. Recommended shipping procedures for weights •  Ship weights in cases and materials designed to withstand and repel the abuses of shipping. •  Packaging peanuts should not be used with weights, as this type of packaging clings to the weights creating static electricity which can compromise the lab environment. •  Alternative packing material is recommended as follows: F F Styrofoam (not peanuts or smaller pieces) F F Paper (not shredded as this also conducts static electricity) F F Bubble wrap •  Loose small weights should have crumpled paper (not shredded) packed soundly in between all weights and box. •  Clean room cases should only be used for weight storage and are not recommended for the shipment of weights. •  Shipping of heavy weights (10 pound or larger) in cardboard boxes is not recommended. •  Larger weights should be individually wrapped or protected, supported with stiff packing material and double boxed for structural durability. •  Small weight kits should be held shut with secure latches, rubber bands, or tape, and placed inside boxes or bags. Weight Handling Procedure •  All weights and cases are inspected for damage and scheduled for calibration upon arrival to the lab •  All stickers and marker are removed from the weights •  Precision weights receiving NVLAP calibration are checked for magnetism •  A maximum permissible error test is conducted •  Any follow up with the client is completed Mass Standards •  Weights should be clean and in good repair. •  Weights shall be identified with a permanent serial number or mark into the surface of the weight. •  Stickers and marker are not allowed and will be removed. The added mass of the sticker may change the mass of the weight, possibly causing the weight to be out of tolerance which will invalidate the reported value on the certificate. •  Individual weight kits shall also be identified with unique serial numbers. •  Cast iron weights should have no evidence of rust, loose paint or adhering debris. •  Analytical weights should be handled carefully. Tolerances are small, so dirt or abuse can throw them out of tolerance. •  Any cleaning, repair or painting of standards in the metrology lab will incur an extra charge. Cases •  Interior of cases for weight kits should also be wiped out or vacuumed. •  Cases should be sound with secure latches. Calibration Weight Best Practices
  • 31. 31 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 RLWS Account #: *Shipping Method: *Bill to: Shipping Account #: Address: o (Shipping address is different from billing address.) Ship to: City: Address: State: Zip: Contact: City: Phone: Fax: State: Zip: Email: Country: *Payment Information Purchase Order #: Credit Card #: _____________________________ Expiration Date:____________ Security Code:________ Cardholder’s Name:_______________________________ *Certification/Report Information Contractor: Client: *Recall Date: o No o Yes, number of years:____________ If replacing weights or cases: o  Return old o  Dispose of old Select type of documentation (only one per quote request): o Certificate of Weight Calibration—ISO/IEC 17025 accredited. Traceable to NIST. Classes ASTM 00-7, OIML E1, E2, F1, F2, M1, M2, M3, NIST Class F o Certificate of Weight Calibration—Non-accredited. Traceable to NIST. Classes ASTM 1-3, OIML F1, F2 Range Density Serial Number(s) *Class of weight(s) described in table to left: ASTM o00 o0 o1 o2 o3 o4 o5 o6 o7 *Number of Weights Number of Reports OIML oE1 oE2 oF1 oF2 oM1 oM2 oM3 o Individual report for each weight NIST oClass F oOther: o All weights on one report Range Density Serial Number(s) *Class of weight(s) described in table to left: ASTM o00 o0 o1 o2 o3 o4 o5 o6 o7 *Number of Weights Number of Reports OIML oE1 oE2 oF1 oF2 oM1 oM2 oM3 o Individual report for each weight NIST oClass F oOther: o All weights on one report For shipment originating outside the USA, weights are being returned for maintenance under: o Made in USA (HTS 9801.00.1012) o Not made in the USA (HTS 9801.00.2500) Have these weights been exposed to hazardous materials? o**Yes o No Signature: ________________________________________________ Title: _____________________________________________ Print Name: ______________________________________________ Date: ____________________________________________ **If yes, please complete Statement of Decontamination form and include a copy of this form and your order along with your weights. If weights have been exposed to hazardous materials, service will not be performed without a completed Decontamination Form. To receive a quote for recalibration, return this form with purchase order via mail or fax to your desired location. For questions, please contact our weights specialists at 800-472-6703 ext. 6655. Weight Recalibration Request *To help us serve you better, please complete the required fields denoted with an asterisk. www.ricelake.com/recalibration An ISO 9001 registered company © 2016 Rice Lake Weighing Systems #0048 Rev 16, 10/16 Metrology Lab Locations: RICE LAKE: 230 W. Coleman St. • Rice Lake, WI 54868 • USA TEL: 800-472-6703 • FAX: 715-234-6967 CONCORD: 1400 Willow Pass Court, • Concord, CA 94520 • USA TEL: 800-672-1440 • FAX: 925-798-8905 Weight Recalibration Request
  • 32. Notes 32 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703
  • 33. 33 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Please describe decontamination procedure or process used: o ETO o Biocides o Irradiation o Manual Disassembly and Cleaning o None Required o Other_______________________________________________________________________ I certify that the aforementioned items are free of any radioactive, biohazardous, or otherwise dangerous substances/gases and are safe for human handling. By signing this form, I indicate that I have read and understand Rice Lake Weighing Systems’ decontamination policy above and have taken any and all necessary steps to assure this product will not pose a chemical, biological or radioactive threat. Signature: ________________________________________________ Title: _____________________________________________ Print Name: ______________________________________________ Date: ____________________________________________ All weights exposed to hazardous materials that are returned to Rice Lake Weighing Systems are required to have a completed decontamination form. By accepting authorization to return this product, the customer assumes all responsibility and liability for biological, chemical and radioactive decontamination and cleaning. Rice Lake Weighing Systems will not accept any delivery which does not include a completed decontamination form. Customer Information Company: Address: Cust No: Name: City: Phone: State/Zip: Email: Country: Product Manufacturer: Type: Serial #: Qty: Manufacturer: Type: Serial #: Qty: Manufacturer: Type: Serial #: Qty: Manufacturer: Type: Serial #: Qty: List any exposure to hazardous fluids, gases or substances and attach copies of appropriate MSDS sheets Statement of Decontamination www.ricelake.com/precision An ISO 9001 registered company © 2016 Rice Lake Weighing Systems Specifications subject to change without notice. #0047 Rev 3 10/16 To minimize delays, please include a copy of this form and your order along with your weight(s) to be calibrated. Service will not be performed without a completed Decontamination Form. Metrology Lab Locations: RICE LAKE: 230 W. Coleman St. • Rice Lake, WI 54868 • USA TEL: 800-472-6703 • FAX: 715-234-6967 CONCORD: 1400 Willow Pass Court, • Concord, CA 94520 • USA TEL: 800-672-1440 • FAX: 925-798-8905
  • 34. 34 CALIBRATION SERVICES An ISO 9001 Registered Company © 2017 Rice Lake Weighing Systems 01/17 Prices and specifications subject to change without notice. Visit ricelake.com for current prices. www.ricelake.com | Phone: 800-472-6703 Notes