Catalog Express Services

Table of contents
Integration and management............................................................................. 4
Internal Business Process Automation ................................................................... 4
Evaluation and planning of IT service outsourcing ................................................... 4
Organization of IT processes in line with business objectives.................................... 5
Information technology evaluation and development planning.................................. 5
End-to-end process automation of IT and related business units............................... 6
Dashboards for Service Desk control ..................................................................... 6
Training in next-generation Service Desk administration.......................................... 7
Effective Service Desk staff incentive system ......................................................... 7
Monitoring system audit and development plan ...................................................... 8
Microsoft IT monitoring system............................................................................. 8
Optimized office equipment costs.......................................................................... 9
ICT infrastructure............................................................................................... 9
Software infrastructure ...................................................................................... 9
Automatic stock-taking of Microsoft infrastructure................................................... 9
Audit of infrastructure system administration ....................................................... 10
IT infrastructure audit for adoption of import substitution policy ............................. 10
Evaluation of whether infrastructure systems are ready for external maintenance..... 11
Elimination of software-related risks (audit of licenses from Microsoft, Oracle, Citrix,
etc.)................................................................................................................ 11
Computing infrastructure ................................................................................. 12
Computing infrastructure examination and optimization......................................... 12
Computing resources centralization and movement to data center .......................... 12
IT Infrastructure Migration to CROC's Cloud ......................................................... 13

Data Storage Optimization ................................................................................. 13
Telecom infrastructure ..................................................................................... 14
Efficient network monitoring solution................................................................... 14
Unified multimedia communications in the company.............................................. 14
More efficient multimedia architecture................................................................. 15
Event Support by Multimedia Specialists .............................................................. 16
Equipping Pilot Zone with Multimedia and Other Systems ...................................... 16
Optimization of Wireless Network Coverage ......................................................... 17
Detailed Design of Telephony System.................................................................. 17
Extending Service Life of Existing Data Network ................................................... 18
Preliminary Examination of Telephony System...................................................... 18
Comprehensive Automated Stocktaking of IT Infrastructure ................................... 19
Application business solutions.......................................................................... 20
Optimized Information Input in MS Excel ............................................................. 20
Logistics Route Optimization .............................................................................. 20
Incentive scheme implementation for key business unit......................................... 21
Faster Information Search within Company .......................................................... 21
Improved information security of network infrastructure........................................ 22
Improved Service Level and Efficiency of Contact Center Agents............................. 22
Greater Business Mobility................................................................................... 23
Reduced Electricity Bills ..................................................................................... 23
Interactive 3D Content Development................................................................... 24
Virtual Holographic Model .................................................................................. 24
'CROC 3D Lesson' Express Solution for Education Sector........................................ 25

*Estimated service cost. Please contact Dmitry Korolev by phone +7 (495) 974-2274 ext. 6565 or via email express@croc.ru to calculate the
exact project budget for your company.
Integration and management
Internal Business Process Automation
Major companies usually have many complex processes which require exact task assignment and
continuous fulfillment control (e.g. software development, requirement recognition,
implementation of business applications, incident management, company's internal processes,
etc.). Proper arrangement of such processes is critical for business efficiency but does not always
require large and expensive solutions.
Implementation of Jira, a user-friendly and cost-efficient system, will enable a customer to meet
initial work structuring needs and then independently develop automation procedures with
minimum investments, thus allowing for a two-times reduction in work supervision, easier
communication between process participants, and access to necessary analytical data on work
performed.
Addressed challenges
• Chaotic arrangement of business processes
• High labor costs on work supervision
• Unpredictable quality of work performance
Scope of service
1. Express examination of the process to be automated
2. SOW development
3. Jira design
4. License supply (100 users)
Cost: up to 1,000,000 Rubles*
Evaluation and planning of IT service outsourcing
In order to outsource IT operations smoothly and quickly, a company has to develop a strategy
and schedule all events, calculate outsourcing cost budgets and make a comprehensive list of
risks.
• Tight deadlines to outsource tasks
• High outsourcing risks since company has no experience in this area
Scope of service
1. Formalizing outsourcing objectives and tasks (for max 5 services)
2. Defining coverage of IT services and functions to be outsourced
3. Developing target state for service delivery scheme
4. Selection of transition strategy
5. Developing a calendar transition plan
6. Defining corporate events in preparation for transition

Organization of IT processes in line with business objectives
World's best methodologies (ITIL v3) and CROC's expertise help organizations to take a leap
forward in the development of maintenance processes, including automation of key IT support
activities and the creation of mechanisms for regular reporting. Upon completion of training,
employees will be able to develop the system themselves without any help from third-party
specialists.
• Chaotic nature of incident and user request management (failure to record assignments, or
accumulate historical data)
• No data on employee workload or performance quality, with other management reports also
being unavailable
• Same problems are solved from scratch because specialists do not share their knowledge
• Irregular accounting process for IT infrastructure equipment
Scope of service
1. Pre-design examination of support process maturity
2. Implementation of typical logic solutions (BMC, HP)
3. Basic integrations (AD, Exchange)
4. Provision of regulations and related documents
5. Administrator/User training
Cost: up to 900,000 Rubles*
Information technology evaluation and development planning
CROC specialists evaluate automation efficiency and ITSM maturity, with key evaluation points
being specified. Upon detection of ITSM arrangement risks, a relevant roadmap is developed,
including budget estimates for customized implementation.
• ITSM evaluation is needed upon new appointment
• High operational costs
• Bad experience with ITSM implementation
• Difficulties detecting IT efficiency growth points
• Search for best methods of ITSM development
Scope of service
1. Examination of 15+ ITSM processes
2. Examination of Service Desk automation system
3. Process maturity level evaluation, benchmarking
4. Current risk assessment and prioritization
5. Recommendations on how to eliminate risks and develop processes in the future

End-to-end process automation of IT and related business units
This service provides additional administrative and facility management automation capabilities
along with the above 'Organization of IT processes in line with business objectives'. In addition,
the service allows a company to better manage the main operational processes of its
administrative and facility management division and other business units such as secretarial
(ordering office supplies, processing courier delivery requests), HR (requests for entering new
employees, staff transfers and dismissals), quality control (registration and control of claims from
external users such as shop customers) and security (ordering visitor passes, access control and
management system support, and pass blocking) operations.
• Ineffective organization of operating activities in IT unit and administrative and facility
management division
• Budget insufficient to implement an advanced ITSM solution
• Need for single point of contact for all corporate infrastructure operation issues
• No integrated platform to automate company's operating processes
Scope of service
1. Pre-design examination of support process maturity
2. Implementation of typical logic solutions (BMC, HP)
3. Basic integrations (AD, Exchange)
4. Provision of regulations and related documents
5. Administrator/User training
6. Automation of administrative and facility management
Dashboards for Service Desk control
Dashboards allow for the flexible allocation of resources, thus accelerating resolution of requests.
The fact that the information on dashboards is available to both management and employees
simplifies request resolution control and spurs internal competition, thus making employees more
motivated.
• Service Desk receives more requests than it can handle, request solution control requires too
many resources and personal involvement of management
• No prompt information about Service Desk progress, large number of delayed requests
• Service Desk personnel often forget to reassign requests at end of their shifts
Scope of service
1. Adjustment of dashboard layouts, identification of data sources
2. Adjustment of dashboard graphical interface
3. Setup of data importing from external sources (Service Desk/common bus)

Training in next-generation Service Desk administration
Upon completion of this training, the company's management will be able to cut down its Service
Desk development costs, accelerate the implementation of changes, and significantly improve the
quality of solutions deployed at Service Desk.
• Slow improvement of existing Service Desk system, large volume of pending low and medium
priority requests for Service Desk improvement
• Heavy expenses for Service Desk system maintenance by external service provider
• Insufficient IT automation hampers development
Scope of service
1. Setting training tasks (HP, BMC, Omni, Axios)
2. Theoretical training (at least 3 sessions)
3. Solving real-life requests (at least 5 sessions)
4. Development of cases for trainees to solve and controlling of results during sessions
Effective Service Desk staff incentive system
Incentive systems significantly reduce turnover amongst first line support personnel, boost their
performance by 10-15%, and improve interaction with second line team members. KPI systems
help evaluate first line support specialists and management in a more transparent manner.
• Poor performance indicators for first/second support lines
• High turnover rate amongst first line support personnel
• Service Desk employees dissatisfied with non-transparent distribution of bonuses
• Low staff motivation, lack of commitment and buck passing between first and second line staff
• No opportunity to expand financial incentives
Scope of service
1. Audit of support line performance and composition
2. Questioning and identification of different types of motivational factors (in-line with Gerchikov
theory)
3. KPI development for first/second line personnel, defining of controls
4. Development of motivational techniques (focusing on non-financial motivation)

Monitoring system audit and development plan
Independent evaluation of both monitoring system maturity and license usage efficiency enables
an organization to develop a comprehensive vision of the entire process without being limited to
certain technological components. Executives receive a clear picture of the real-life budget and
duration of new components implementation, thus reducing the risk of inefficient decision-making.
• Poor performance of existing monitoring system and insufficient return on investment
• Difficult to control many heterogeneous monitoring systems
• Need for functional development planning or monitoring system scaling
Scope of service
1. Audit of current monitoring tools (HP, BMC, IBM, MS)
2. Evaluation of whether service models (up to 5 items) are complete and correct
3. Monitoring metrics evaluation for completeness
4. Evaluation of process maturity and personnel competences
5. Development of a target state for monitoring system
6. Roadmap for moving from current to target state
Microsoft IT monitoring system
This solution is proactive in addressing network problems even before any user requests, thus
allowing for at least two times quicker failure detection and diagnostics and a 20% reduction in
recovery time. Precise recording of system downtime improves control over systems administrator
performance and helps accurately monitor SLA compliance.
• Slow detection of causes behind infrastructure failures
• Need for precise logging of failure start and end time
• Infrastructure failures detected by users first instead of IT specialists
Scope of service
1. Monitoring coverage approval
2. Monitoring solution installation
3. Monitoring solution adjustment
4. Training delivery
5. Integration with Service Desk system
6. Provision of typical regulations to bring monitoring system in line with quality criteria

Optimized office equipment costs
The solution monitors printer operation on a centralized basis, thus reducing consumable costs by
up to 30%. In addition, the system automatically generates and distributes printing statistics to all
relevant employees.
• Difficult to control status of office printing and copying machines
• Less efficient equipment due to downtime
• Increase in operational costs due to equipment usage by employees for personal purposes
• No statistics on printing, excessive consumable costs
Scope of service
• Installation of solution server part
• Database deployment on a customer's server
• Connection of up to 100 devices in a customer's office
• Solution can be extended to cover a customer's entire infrastructure if necessary
Cost: up to 200,000 Rubles
ICT infrastructure
Software infrastructure
Automatic stock-taking of Microsoft infrastructure
Good infrastructure composition knowledge can help a company reduce expenditure on equipment
stock-taking resources by 80%, lower additional hardware and software procurement expenditure
by 15%, and manage configurations with absolute accuracy. Furthermore, such knowledge also
makes it easier to prevent employees taking equipment when unauthorized to do so and to plan
server and workstation park upgrades and license purchases, etc.
• No data to make reasonable decisions on hardware and software upgrading
• Heavy labor costs to collect information about infrastructure
• Limited effectiveness of hardware upgrade costs
• Regular emergencies due to hardware shortage
Scope of service
1. Approval of stock-taking scope
2. MS SCCM installation
3. Stock-taking performance
4. Report generation

Audit of infrastructure system administration
In order to plan for further development, management receives an independent evaluation of both
key infrastructure services operation and systems administrators' performance, as well as an
exact list of existing risks.
• Incompatibility of various systems and software versions
• Rapid situation assessment needed upon new appointment
• Inconsistent data on regular infrastructure issues
• Increased infrastructure maintenance labor costs, and frequent urgent searches for cause of
failure
Scope of service
1. Auditing logs of main infrastructure systems (systems software, infrastructure services,
virtualization, database, remote access)
2. Auditing infrastructure software version management
3. Detection of administration risks and their mitigation planning
4. Reporting
IT infrastructure audit for adoption of import substitution policy
The cost of licenses and regular payments to vendors for support services form a significant share
of company IT budgets, while open source software allows for a reduction in license costs (CAPEX)
and significant decrease in technical support payments to a vendor (OPEX). However, open source
software adoption also leads to some costs which should be taken into account in order to clearly
understand the economic feasibility of such projects. CROC specialists will provide a customer with
a report on options where open source software can be used instead of existing systems and
calculate the potential benefit therefrom.
• High TCO of existing software solutions
• Need for IT budget reduction while retaining functionality
• No budget to develop IT tools
• Increasing share of license payments in corporate expenses
Scope of service
1. Mapping IT solutions, software and equipment which the company uses
2. Evaluating whether systems can adopt open source software
3. Identifying risks inherent to adoption of open source solutions
4. Developing a program for open source software adoption projects
5. Calculating the cost of open source software adoption projects

Evaluation of whether infrastructure systems are ready for external
maintenance
By evaluating infrastructure service operation and keeping operational documentation, a company
can develop requirements to a potential third-party service provider and thus reduce the risk of
poor technical support quality.
• High cost of outsourcing offerings due to lack of details about site to be maintained
• Risk of poor service quality
• Best service delivery quality/price ratio required
Scope of service
1. Audit of current system state, including log analysis
2. Operational documentation audit for relevance
3. Audit of internal rules for system maintenance control
4. Defining necessary qualification requirements for technical support service provider
5. Defining requirements for technical support delivery
Elimination of software-related risks (audit of licenses from Microsoft,
Oracle, Citrix, etc.)
In addition to mitigating legal risks that may arise from illegal use of software, license audits help
an organization evaluate the efficiency of using EA Microsoft, reduce additional license purchase
costs by 20%, and improve the accuracy of future budgeting.
• High spending on infrastructure service licensing
• Purchased licenses inconsistent with software in use
• Ineffective license purchase planning due to unavailability of centralized information on
planned/actual figures
• More difficult preparation to software upgrade
Scope of service
1. License discovering
2. Audit of purchased licenses
3. Consolidated reporting on planned/actual figures
4. Recommendations on how to optimize license policy

Computing infrastructure
Computing infrastructure examination and optimization
Over time, every company requires more and more server equipment and data storage, while
available computing resources remain the same. Therefore, CROC offers an express examination
of computing complexes in order to understand the current state of IT and determine cost
optimization opportunities and further infrastructure development.
• Unstructured information about composition of computing resources
• Significant system administration and support costs
• Design defects and infrastructure operation failures
• Poor system performance and non-optimal settings
Scope of service
1. Stocktaking of physical equipment and virtual infrastructure
2. Checking operational conditions and ensuring proper connection to engineering systems
3. Collection of information on system purpose and interconnection, initial classification
4. System diagnostics to detect breakdowns and non-optimal settings
5. Analysis of system performance, data security and availability
6. Report containing recommendations for improving efficiency and development strategies
Service limitations: infrastructure parameters (maximum 2 sites, 50 servers, and 10 racks)
Computing resources centralization and movement to data center
CROC helps unite several data centers on a single site by trouble-free movement of resources with
minimum downtime. CROC's specialists are duly qualified to do it in compliance with the effective
legislation, in minimum time, and at the optimal cost.
• Combining geographically distributed data centers on a single site
• No specialists qualified in computing equipment movement
• Significant losses and downtime due to improper movement of IT equipment
Scope of service
1. Audit of IT equipment being moved: preparing equipment layout, calculating maximum power
consumption, developing a movement plan, and designing communication channels
2. Target site preparation: preparing racks and rack spaces, arranging power supply in line with
customer's needs, installing SCS (optional), and assembling a physical security perimeter
(optional)
3. Movement: equipment labelling, dismantling, packing, transporting (including damage
insurance), installation, and connection
Cost: up to 1,000,000 Rubles* (depending on infrastructure parameters)

IT Infrastructure Migration to CROC's Cloud
In time, many companies realize that maintaining their own IT infrastructure is too difficult. IT
infrastructure migration to CROC's cloud frees IT specialists from routine infrastructure
management operations, thus allowing them to focus on application services directly relating to
primary business operations. In addition, this service may be used by geographically distributed
companies interested in centralized IT infrastructure development based on a cloud platform.
• Inability to ensure availability of own IT services in strict compliance with SLA
• Ever growing number of routine infrastructure management tasks
• High capital expenditure
Scope of service
1. Express audit/survey and defining of availability requirements for IT services being moved
(including cluster configurations, data replication and backup)
2. Preparing network architecture for interoperation
3. Preparing and obtaining approval for IT service migration plan
4. "One by one" IT service migration to the cloud in order to mitigate IT system failure risks
5. Training of technical specialists (if necessary)
Cost: free of charge*
Data Storage Optimization
CROC's specialists can evaluate corporate data storage and processing efficiency and analyze data
storage status using a comprehensive technique, including the examination of:
• Physical data storage infrastructure and SAN
• Configurations, settings, policies, storage and backup levels
• Economic parameters, including storage costs, storage infrastructure maintenance and upgrade
costs
In addition, CROC's specialists will use examination results in order to plan data storage
reorganization that will ensure up to 50% better performance and the release of inefficiently used
storage volumes at no additional cost.
• Lack of funds for data storage system expansion
• Performance degradation and data storage volume reduction due to inefficient use of data
storage capacity (max 50% decrease)
• Unreasonably high data storage system purchase and operation costs
• Use of inefficient data storage systems instead of timely equipment upgrade
Scope of service
1. Collecting information and analyzing physical and logical configurations of data storage system
and data network
2. Collecting system performance and data availability requirements for various IT systems
3. Optimizing storage policies and system settings in accordance with agreed-upon criteria

4. Preparing a report on current storage infrastructure status, including list of detected problems,
bottlenecks, and points of failure
5. Developing recommendations on how to reduce operating expenditure, upgrade infrastructure
and improve use efficiency
Service delivery period: 1 month
Telecom infrastructure
Efficient network monitoring solution
Using continuous monitoring tools, IT staff can easily control key network operation parameters
such as availability (ICMP) and equipment performance (SNMP), channel status (state, speed,
losses), and traffic composition, thus dramatically accelerating network problem isolation. In
addition, proactive detection methods help identify key risks in advance, automatically inform of
failures, and resolve other administration issues.
• Regular network and communication channel failures
• Slow network failure detection and dilution of responsibility between network and infrastructure
specialists
• Pressure to improve network efficiency at minimum cost
• Difficulties controlling external communication links
Scope of service
1. Network equipment analysis and access requests
2. Installation of virtual machine
3. Monitoring configuration
4. Demonstration of results and network problems detected
Unified multimedia communications in the company
The implementation of a unified multimedia communications system reduces expenditure on
telephone communication and business trips by 40% and 30% respectively, while mobile and
remote access to means of communication improves team performance. In addition, a company
can cease using third-party solutions (ICQ, Jabber), thus enhancing confidentiality of information
exchange.
• Difficulties in arranging meetings between employees from different sites
• Expensive implementation of video conferencing system
• Existing technical solutions do not meet company's requirements
• Continuous or regular unavailability of mobile employees via corporate communication channels

Scope of service
1. Demonstration of typical solution capabilities
2. Adjustment of typical technical requirements
3. System implementation
4. System integration with MS infrastructure
5. System acceptance pursuant to test program and methodology
More efficient multimedia architecture
The evolution of multimedia solutions (AV equipment, sound systems, switching and control
systems) has sped up in recent years, and maintaining infrastructure at a necessary and adequate
technological level has become an urgent issue. Until recently, a laptop with an analog VGA
connector was necessary for presentations while an iPad with Wi-Fi connectivity is now sufficient.
Some organizations have been building their audiovisual systems for years, and a lay person may
thus find it very difficult or even impossible to understand anything without any documentation or
descriptions.
CROC specialists will help to check the current status of multimedia architecture, detect
bottlenecks, and select the best optimization and upgrade options.
• Regular AV system failures
• AV system capabilities do not meet user needs
• Inefficient use of audiovisual equipment
Scope of service
1. Describing current system status, stocktaking and analysis of equipment installed
2. Detecting bottlenecks in existing multimedia infrastructure
3. Developing AV infrastructure operation requirements in line with new user needs
4. Preparing recommendations for the upgrade of obsolete or deficient nodes and configuration of
existing equipment
5. Reconfiguring existing equipment in line with developed recommendations

Event Support by Multimedia Specialists
Companies that do not specialize in event management often lack full-time competent
administrators and equipment in order to create the right atmosphere. However, what if an event
is already scheduled and the deadline is growing closer?
CROC experts are ready to get involved at any stage of event preparation, ensure the venue is
ready in no time, and take on all key tasks related to configuring and maintaining AV equipment
and smart multimedia systems.
• Venue is not ready for the event, missing equipment should be rented or acquired as soon as
possible
• Customer's administrators cannot cope with challenging integration of equipment with third
party elements
• Considerable expenses on own staff required only when holding events for clients and partners
• Emergency expert involvement required to resolve issues related to failure of customer's IT
staff during event preparation
Scope of service
1. Equipment configuration and control outsourcing during an event
2. Preparation of equipment for an event
3. Coordination of all IT personnel involved in an event
4. New equipment installation and integration into existing infrastructure, if necessary
Service delivery period: during an event
Equipping Pilot Zone with Multimedia and Other Systems
It is very hard to make the right choice when it comes to the development of multimedia systems
as there is a risk of inefficient large investment, incorrect goal setting, or less than optimal use of
systems. CROC will help to test the equipment in real-life infrastructure and to develop a proper
action plan for the cost-effective creation of pilot zones.
• Risk of significant equipment procurement costs
• Customer does not understand solution selection criteria
• Non-optimal equipment maintenance costs (as regards 3-6 months)
Scope of service
1. Setting pilot goals and objectives, test planning
2. Creating a pilot zone at customer's site
3. Training customer how to operate pilot zone
4. Preparing an analytical report on the cost of multimedia equipment use and project justification

Optimization of Wireless Network Coverage
Original requirements for Wi-Fi coverage area may have changed considerably over time, with the
result that existing coverage does not meet new demands and more and more users complain
about having a poor Wi-Fi signal.
The service offered by CROC helps drastically improve wireless network availability in most
needed areas and get convenient Wi-Fi experience back to users.
• Poor Wi-Fi signal in most needed areas
• Improper coverage design during deployment
• Regular Wi-Fi equipment failures
Scope of service
1. Analysis of existing Wi-Fi equipment
2. Analysis of installed Wi-Fi access points and usage frequency
3. Auditing of software installed on terminal equipment to ensure version is up to date
4. Identification of problem areas responsible for most user complaints
5. Access point layout reorganization based on obtained information
Detailed Design of Telephony System
IP telephony design is the first step towards the implementation or upgrading of existing
infrastructure.
• Regular failures of existing telephony system
• Lack of the expertise to build an advanced telephony system
Scope of service
1. Preparing necessary documents, including communication diagrams, equipment layout and
related connection schemes, subscriber numbering plan, lists of subscribers and equipment, IP
addressing, specification of equipment and software in use, and any other data required for
telephony system implementation or upgrade.

Extending Service Life of Existing Data Network
IT infrastructure is powered by a data network, failure of which is extremely critical and
immediately affects company business. This is why one of the key IT objectives at the operational
level is to ensure long-term data network operation, especially in times of economic uncertainty.
CROC's service helps evaluate existing data network reserves, define an overall strategy for long-
term data network maintenance, and ensure the best price/quality ratio.
• Less investment in data network development despite increasing requirements for efficiency
• Need to maximize benefits from the use of existing data network resources
Scope of service
1. Stocktaking and analyzing the composition of existing data network equipment
2. Equipment performance analysis
3. Evaluation of the efficiency of spare parts management
4. Audit of existing service contracts
5. Development of strategy for extending data network service life:
o Description of existing data network resources and identified reserves
o Development of an optimal approach to investment in data networks and spare parts
o Recommendations on service life of data network equipment
o Recommendations on competencies of IT personnel supporting data network
Preliminary Examination of Telephony System
Today, companies broadly use IP telephony that combines the transmission of data and voice calls
and provides many additional functions vital for business process optimization. The telephony
system examination service includes composition analysis of existing equipment and software,
checking whether it is up to date, and also preparing recommendations on further system
improvement and development.
• Regular IP telephony failures
• Inadequate and incomplete information on the composition and status of equipment and
software
Scope of service
1. Preparing questionnaires
2. Preparing communication diagrams and equipment layouts
3. Submitting a report that describes the composition and status of equipment and software in
use
4. Issuing recommendations on telephony system development

Comprehensive Automated Stocktaking of IT Infrastructure
The monitoring of a company's infrastructure (network and computing infrastructure, peripheral
equipment) involves a comprehensive health evaluation of all IP equipment and software used or
controlled by the company regardless of manufacturer. Additional Netflow statistics data shows
which applications consume traffic on obsolete equipment in order to identify which business
applications may fail.
• Regular failures of network and computing infrastructures or peripheral equipment
• No information on IT component downtime (network and computing equipment, peripherals,
etc.)
• Ensuring fault-tolerance and reliability levels are in-line with those recommended by
manufacturers
• Inadequate and incomplete information on IT infrastructure status
Scope of service
1. Stocktaking and analyzing the composition of all existing equipment and software in corporate
infrastructure regardless of manufacturer (manufacturer's name, quantity, part numbers,
operating system (OS) / software versions)
2. Network performance test (current load of servers, channels, and network components) and
recommendations on fault-tolerance improvement
3. Issuing recommendations on the replacement of end-of-life and end-of-support active network
equipment or equipment with potential vulnerabilities, with breakdown by model and OS
version
Cost: 900,000 Rubles*

Application business solutions
Optimized Information Input in MS Excel
Many companies use Microsoft Excel to automate business processes without implementation of
expensive systems. However, companies may leverage CROC's express service in order to
improve Excel usage efficiency by more than 20%, accelerate resolution of sophisticated tasks
without spending extra resources, and mitigate risks of undocumented decisions.
• Excessive number of routine data collection and analysis tasks
• No opportunity to invest in advanced data analysis solutions
• Excessive dependence on key personnel—external and internal Excel developers
Scope of service
1. Existing mechanism examination using Excel
2. Collection of optimization and development requirements
3. Requirement fulfillment
4. Result demonstration, training
Logistics Route Optimization
Maximum optimization of operational efficiency is a key business objective, especially under
challenging economic conditions. Advanced software tools allow for the best logistics route
simulation, thus identifying potential areas for cost reduction and promptly improving overall
enterprise efficiency. A company receives an independent evaluation of logistics arrangement
efficiency and can reduce the cost of goods transportation on high-priority routes by 20%.
• Inefficient logistics planning, vehicle idle time and underload
• Excessive logistics share in the cost of goods
Scope of service
1. Audit of high-priority logistics routes
2. Route simulation using special-purpose software
3. Identifying route optimization opportunities
4. Submitting recommendations on route optimization/reorganization

Incentive scheme implementation for key business unit
Efficient performance of key business units is of paramount importance for the company's stable
operation. Regardless of business specifics (whether sales, production or services), a KPI-based
staff incentive system will help employees understand their operational targets, properly assess
actual achievement and promptly adjust their performance.
• Lack of staff motivation
• Staff actions and results inconsistent with business unit's objectives
• High dependence on a particular employee's work quality
• Lack of transparent rules for performance evaluation
Scope of service
1. Examination of a business unit and collecting data on its performance
2. Developing KPIs for a business unit and training of managers in KPI formulation rules
3. Automated evaluation of developed KPIs
4. Staff training in automated evaluation system operation
Faster Information Search within Company
CROC's specialists identify what key information the employees use at work and how they obtain
it. Finally, the customer learns about how to streamline access to necessary data (up to 50%
faster search time) and reduce expenses on unused information storage.
• Difficulties searching for information required at work (including data on projects and
customers, etc.) and slow communications within work groups
• Unnecessary expenses on unused data storage and update
Scope of service
1. Identification of most needed information within company
2. Analysis of information search costs
3. Capacity evaluation of existing information systems
4. Describing measures to accelerate key information search

Improved information security of network infrastructure
Network traffic optimization and network vulnerability mitigation tasks may be solved by the
segmentation of existing infrastructure through analysis of network elements interaction at
network and application layers using cutting-edge network analysis and information security tools.
• Network infrastructure vulnerability (network viruses, botnet attacks, intrusion attempts, etc.)
• Incomplete information about volume, type and composition of both intranet and extranet
traffic (including Internet connections)
• Less investment in the development of network infrastructure
• Less investment in the development of external communication links
Scope of service
1. Development of requirements for network segmentation based on company's business processes
2. Deployment and commissioning of network analysis system, auditing of necessary network
elements, and interviewing of network administrators
3. Detection of network threats (network viruses, botnet attacks, intrusion attempts, etc.),
including zero-day threats
4. Detection and blocking of traffic that does not relate to business objectives
5. Preparation of a report on current network status and recommendations on optimal network
segmentation and intersegment interaction control
Cost: 900,000 Rubles*
Improved Service Level and Efficiency of Contact Center Agents
According to common contact center practice, end customers and a company mostly communicate
over the phone. Therefore, it is important to control voice communication quality in terms of both
service level improvement, anti-fraud protection and agents' motivation to perform better. The
communication recording system (including screen recording) offered by CROC allows for the
monitoring of the above parameters during communication between contact center agents and
end customers and timely correction of deficiencies.
• Poor service quality
• Decrease in end customer loyalty
• Lack of investment in the contact center infrastructure upgrade required to improve efficiency
• Need for distributed architecture support
Scope of service
1. Minimum time for deployment of the call recording and monitoring system with any additional
preset values (including activation triggers, predefined percentage of total number of incoming
calls, etc.)
2. No capital expenditure
3. Flexible licensing from leading non-US manufacturers
4. Recording system maintenance, including on-the-fly scaling without service interruption
Cost: up to 1,000,000 Rubles* for 30 concurrent users across five geographically distributed sites

Greater Business Mobility
Distance is not a problem for professionals. However, 81% of companies recognize that business
trips take up much of their budgets and slow down the decision-making process. With an annual
video conferencing subscription, a company can minimize its travel expenses and provide its
employees with ample opportunity to communicate with their colleagues and partners from
remote offices.
• Slow strategic decision-making when a responsible employee is out of the office
• Regular audio and video transmission failures due to use of non-professional solutions
• Heavy travel expenses
• Employees often unavailable during business trips
• Lack of investment to deploy standard video conferencing infrastructure
Scope of service
1. Annual video conferencing subscription
2. All necessary infrastructure is based on the company's virtual machines
3. Up to 60 software clients for PCs and mobile devices, and up to 20 concurrent users
participating in video conferencing sessions
Cost: 1,000,000 Rubles*
Reduced Electricity Bills
Business executives have started to pay more and more attention to electricity expenses, with a
desire to reduce this part of OPEX increasing year by year. With Cisco EnergyWise, a set of
available innovative technologies, companies can achieve a 40% reduction in electricity expenses
incurred by IT. The solution leverages intelligent algorithms that measure and control the amount
of electric power consumed by IT operations, i.e. network infrastructure and end points (IP
telephony, workstations, peripherals), and provide tools to reduce such consumption.
• Soaring electricity bills
• Need to cut enterprise budget
Scope of service
1. Cisco EnergyWise deployment
2. Audit of energy consumption system performance, identification of optimization opportunities
3. Energy management plan adjustment, forecasting of reduction in electricity bills

Interactive 3D Content Development
CROC offers the development of interactive 3D content that accelerates personnel training and the
study of complicated technological processes and allows for emergency drills without hazard to
life. 3D model allows for the best perception of materials, interactive viewing of system /
equipment / object operation modes, and the visualizing of routine and emergency scenarios.
• Slow management decision making
• Time-consuming personnel training (3D content can make it three-times faster)
• Low effective training (CROC can improve it by 30%)
Scope of service
1. Data collection and problem study
2. Creating a scenario for content development
3. 3D modelling / content optimization
4. Content programming / creating scenarios
Service delivery period: up to 1 month
Virtual Holographic Model
It is difficult to understand or modify something you cannot see, especially if it is a complex
technical solution. However, 3D visualization makes it easier to understand object or system
components and functionality and to explain product advantages and operating rules to buyers.
Virtual modelling (in contrast to physical models) offers the possibility to make on-the-fly
changes, look inside any components, and demonstrate mechanism operation specifics.
• Drop in product or object sales
• Lack of technical capacity for eye-catching demonstration of new goods or upgraded object
functions
• Technically sophisticated product that requires giving of a detailed explanation
Scope of service
1. Providing ready-to-use 3D models
2. Creating a scenario for content development
3. Optimizing content
4. Content programming / creating scenarios
Cost: up to 1,000,000 Rubles

'CROC 3D Lesson' Express Solution for Education Sector
Lack of interest is often due to the fact that difficult phenomena or effects cannot be visually
demonstrated, with such demonstration and experiments requiring expensive equipment. CROC's
solution can provide a more informative and visual experience, thus contributing to a more
interesting and effective study.
• Low educational level of students
• Low effectiveness of learning process
• Material is hard to explain
• Less than optimal teacher performance
• Challenging control of knowledge (CROC's service helps automate many processes, including
automatic tests)
Scope of service
1. Teacher's workstation
2. Equipping 3D class (25 3D glasses)
3. Ready-to-use interactive lesson
4. 1-year CROC service support

Catalog Express Services

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