What do cosmetics, cricket, and SysAid have in common? Find out from Yash Upadhyay, Assistant IT Manager of L'Oréal India, who reports that SysAid has the L'Oréal IT pitch well covered, with increased efficiency, cost savings, and an enhanced all-round reputation.

1. Exclusive Interview with Yash Upadhay,
Assistant IT Manager, L'Oréal India
http://www.sysaid.com SysAid Technologies Ltd. 1 Hayarden Street, P.O. Box 1142, Airport City 70100, Israel
Toll Free (U.S.): 800-686-7047 • Fax (U.S.): +1 (617) 507-2559
Tel. (Israel): +972 (3) 533-3675 • Fax (Israel): +972 (3) 761-7205

2. : What do cosmetics, cricket and SysAid have in common?
Find out in our exclusive interview with loyal SysAider of the
month Yash Upadhyay, who reports that SysAid has the
Because SysAid's L'Oréal IT pitch well covered, with increased efficiency, cost
savings and an enhanced all-round reputation.
worth IT
Yash Upadhyay
Assistant IT Manager
L'Oréal India
Q. How long have you been in IT and L'Oréal?
A. 10 years in total and 2.4 years in my current position.
Q. What do you like best about being in IT?
A. I love challenges and new technologies. I especially love
trying new things, because I find I learn a lot in the process.
Q. And what's the hardest thing about working in IT?
A. I don't believe that anything is hard in IT. It's just a matter of
focusing your entire concentration on the task at hand and
working on it. You'll automatically find that things start to
work for you.
Q. How do your administrators find using SysAid?
A. Our administrators are extremely happy with SysAid, as they
get all the information they need from the one place in the
database. With SysAid, they never miss a call, which also means
no angry users!
Q. How do you think IT for the cosmetic industry is different?
A. Being an FMCG company, we treat other industries the same. All
industries have their own processes, but essentially, I believe
the IT is all the same.
Exclusive Interview with Yash Upadhay, Assistant IT Manager, L'Oréal India
http://www.sysaid.com page 1

3. Q. What will be the main IT challenges facing L'Oréal India in the
coming years?
A. L'Oréal India continues to grow at quite a rapid rate, so the
biggest challenge in the years to come will be Asset
Management, as the number of users and assets increase.
SysAid 6.0's new features are going to be very helpful with this.
Q. What have been the main organizational benefits of SysAid?
A. Higher efficiency, lowered cost per call, plus we have earned a
great reputation in the company. SysAid is also very
cost-effective, which has resulted in further savings, especially
since we do not have to maintain other asset management
software. SysAid has made it much simpler to tag and locate
our assets worldwide. It's such an important tool, that SysAid
has not only been rolled out in our head office, but also across
all L'Oréal India divisions, including regional offices and
factories.
Q. Do you use SysAid in any interesting/innovative ways?
A. There are so many things that can be done with SysAid. We
already use it quite heavily in our Project Management
processes for example. Our favorite aspect is the Asset
Management and Monitoring modules.
Q. What were the main IT issues in your department prior to
deploying SysAid?
A. Our main challenges were tracking and monitoring assets, and
measuring the time and resources spent on day-to-day calls.
Prior to SysAid, a lot of calls were being missed when our
administrators were away from their desks helping other users
- which happened quite a bit without SysAid remote control!
This made it extremely difficult to communicate and follow-up
urgent escalations. We also had problems monitoring servers
and critical users.
Exclusive Interview with Yash Upadhay, Assistant IT Manager, L'Oréal India
http://www.sysaid.com page 2

4. Q. How has SysAid helped you to overcome them?
A. With both Asset Management and Helpdesk functions. We are
now able to track our day-to-day activities with greater
accuracy and ease. SysAid's server monitoring also helps us
keep a close eye on our critical users and assets, while the
SysAid remote control is another great feature that has saved
our administrators a lot of time.
Q. On a lighter note, what are your hobbies?
A. Playing and watching cricket - it's one of my all time favorite
sports.
Q. 'My dream day in IT would be...'
A. ...problem and risk free, making the end user happy, and then
being rewarded with smiles all over the end user’s face.
SysAid Technologies Ltd. 1 Hayarden Street, P.O. Box 1142, Airport City 70100, Israel
Toll Free (U.S.): 800-686-7047 • Fax (U.S.): +1 (617) 507-2559
Tel. (Israel): +972 (3) 533-3675 • Fax (Israel): +972 (3) 761-7205
Exclusive Interview with Yash Upadhay, Assistant IT Manager, L'Oréal India
http://www.sysaid.com page 3